I am so thrilled with my experience ordering online from Arielle Shoshana! They shipped my perfume…read morewithin hours, they included all the samples I requested, even the backup one I mentioned just in case any of my first 3 were out of stock, that was so kind of them to give me an extra! There was no issue fulfilling my order even though my shipping address is different than my billing address which has been an issue with another frag boutique that automatically cancels orders like that. Regarding that other boutique, I had a great experience in person when visiting Portland, but I had issues with my online order going through and once I got that worked out they didn't include the samples that were promised. So the next time I was ready to order a niche perfume I had sampled at that shop, I found it at Ariel Shoshana's website and ordered from there and so glad I did! I have a new favorite niche fragrance shop! I will absolutely be ordering more in the future and perfume collectors purchases can really add up! If you are a business owner, be like Arielle Shoshana, don't be like the one in Portland when it comes to your online order fulfillment!

This is strictly for my online experience as I have yet to have the privilege of visiting the…read morephysical store. I was on the hunt for an illusive fragrance, and when I emailed customer service for help they QUICKLY solved my olfactory emergency! (No literally they answered the email within minutes of me sending it and on a Saturday no less) So I've had people try to match this fragrance for me in person and sight unseen (or scent unsniffed) the staff here got closer than anyone else ever had!! I couldn't believe it! I also love how if you order online, you get samples of your fragrances so you dont have to open the bottom and compromise your return, in the event you are dissatisfied. Anyway I've sinced ordered numerous times and have always been beyond thrilled!!

Me and my husband had an AMAZING time here. He wanted to do something different for a date and this…read morewas probably one of my favorite dates we had. It was super cool to learn about the oils and how scents work together. Creating a perfume which for the past few days I have been wearing nonstop and lasts long too! We will definitely return and I want to make more of what I made. Lucy was amazing and was so in tune with helping up make the right choices with our scents.

Went here for a perfume making class with a few girlfriends this last weekend and it was so much…read morefun! The two instructors were so knowledgeable about all the different scents and really helped us all to come up with our own signature scents. I am definitely coming back to take another class here! I cannot believe how much I enjoyed it. The customer service was amazing.

This was the perfect girl's day out! When I tell you this was one of the most fun experiences I've…read morehad in the DMV, that's no lie. We were walk ins and didn't have to wait long for our custom experience. While we waited, we started deciding what fragrances were most appealing. Almost every seat was filled when we arrived, but we only had to wait about 15 min for people to finish and make space for us. It's such a cute little shop! However, if you more than a couple people in your group, try to make a reservation in advance. The previous to make the fragrance was really cool. The associate who helped us listened and made helpful recommendations that resulted in us making the perfect fragrance. Is really cool too that every custom scent is saved in their database, so if you ever want to get more out make the scent into a soap, lotion, spray, etc, they can recreate it for you. 10/10 recommend!

I definitely enjoyed creating my own perfume. Diamond was such a great help and gave me some…read morerecommendations to find the scent that I truly love at first when you step in the fragrances are really strong so the team recommends to smelling the fragrances outside to better help you create your own perfume. I will definitely come back when I'm visiting in DC.

What's with all these low reviews?!…read more The SAs here are super friendly and helpful, and they can assist in you locating a particular bag and/or show you some items you may be interested in. Check out their Medium Cube - it's scrumptious! Well-laid out, clean, and organized. +friendly SAs

Service was very rude and unprofessional. Sales associate made inappropriate personal comments…read more Just not something you'd expect at a nice retail store.

I stumbled upon this place by accident while in the area. From the window, I recognized some…read moredesigner pieces, and once I went inside, I didn't expect to see so many high end brands. This consignment shop clothing, shoes, handbags, wallets, and jewelry. This spot might hurt my wallet in the future. The staff was friendly and let me look at the different items they had in the glass cabinets. They answered all my questions about on pricing, authenticity, and how they get their items.

Extremely disappointing experience. The clerk followed me around the store and then asked me to…read moreleave my bag at the counter to continue shopping, while other customers kept theirs with no issue. When I asked why I was being singled out, I got no clear answer. I left and took my business elsewhere. No customer should be made to feel profiled or unwelcome.

Le Labo Georgetown was a disappointing experience. I stopped in to purchase a new fragrance, but…read morethe two sales associates were engaged in a personal conversation. I wasn't asked if I needed help, offered any recommendations, or guided through the fragrances--which is a big part of the Le Labo experience. Customer service felt inattentive and unprofessional. I ended up leaving without making a purchase.

Shaquana is probably the BEST sales rep I have ever came across in my experience of retail…read moreshopping. She was very welcoming, personable, and patient while I smelled each fragrance all while being indecisive on which fragrance I really liked. She has a great personality that makes you want to spend your money. That for me is an A++ in my book.

Beauty World has been great for me through the years but I will have to check my product going…read moreforward. Opened a package of braiding hair and pieces had been completely cut out and the hair placed back in the bag. I will be returning to the store soon because I'm interested in seeing how this will be handled since I was in the middle of getting my hair done when we made this discovery. The first bundle was fine and then this. This has never happened before so I suspect someone returned it this way after taking what they needed out. UPDATE. Returned to the store to show them the picture of the package. I appreciate their replacing my purchase. THAT is great service in my eyes as I've been shopping here for my braiding hair for over a decade. Manager agreed they will check returns more thoroughly going forward. I give BW five stars for customer service.

Beauty World is so much fun. If you like to beauty products. I go to this location often and I…read morealways have a pretty great experience. It is often busy and hectic, but when you need help or if you have any questions... the staff will assist the best way that they can. They do not up sale or over sale. I like that because there is no pressure to buy this product over the next. So I always appreciate the time I have at this location, as it is always a pleasure to visit. They have a cool reward program too, which makes me choose this location over the others in the area.

Sign exactly says "FREE HAIR CUT WITH Color or Highlight Service ($50.00 value for first time…read moreclients only). When I read this I assumed that I was getting my hair colored for 50 dollars and getting a free hair cut. My bill at the end was $75.00. Michelle that was there told me it says you get a free hair cut with a salon service of 50.00 and up. I think this sign is very misinterpreted and I was really unhappy. I still tipped the lady who did my hair which wasn't her fault since she did not make the sign but did agree with me about the sign. They didn't do anything about it and I don't plan on going back.

Pretty good beauty supply store. Has almost everything in stock. It has a frequent buyer card and…read moreprices are pretty good. I go for the friendly staff and the convenience. Actually, i dont know how they train/hire their staff, but they are highly intelligent and highly motivated to help I think they also do haircuts, but I haven't tried it.