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    Arby's

    3.0 (7 reviews)
    InexpensiveFast Food, Sandwiches

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    Firehouse Subs

    Firehouse Subs

    2.6
    (26 reviews)
    1.1 mi
    $

    Never been sicker in our lives. Had the hook and ladder yesterday afternoon and it hit about…read moremidnight last night. Missed work today trying to recover.

    One Star - Poor Service and Even Worse Customer Support…read more I ordered a Large New York Steamer through the Firehouse Subs app and received a completely different sandwich a Philly Cheesesteak. Simple mistake, right? Should be a simple fix too. Nope. I contacted their guest services immediately. Here's how it went: Email 1 (from them): "Sorry about that! We issued you 1600 reward points." Sounds nice, until you realize it takes 15,000 points to get a free sandwich. So basically... thanks for 1/10 of a replacement. My response: I told them the points don't come close to covering what I paid for and asked for a proper solution more points or a refund. Email 2 (from them): They passed the buck entirely, saying since it was a pickup order, I need to go to the store myself and sort it out. Apparently, the app is just for show, and once your money is taken, you're on your own. So let me get this straight: I used their app I was given the wrong item They gave me points worth about $1 Then told me to go deal with it in person? Why even have a guest services team if all they do is redirect you to the store? Bottom line: Don't count on Firehouse Subs to fix their mistakes. If something goes wrong, you'll be left hunting for a resolution like I was. I used to be a regular now I'm taking my business elsewhere.

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    Arby's - hotdogs - Updated July 2026

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