They close earlier than advertised Some people eat at different times, I stopped by and the open sign was on but They were closed read more

This particular Arby's consistently forgets to put all items in order in the bag. Check your bags before you leave. This is the third time I've ordered cherry turnovers and didn't receive them. If I took them without paying it's called stealing. What is it called when the restaurant takes your money without completing your order??? read more

Disappointing experience with my order. I ordered the Beef 'n Cheddar, but the kitchen forgot the primary ingredient. There was no cheddar cheese sauce on the sandwich, which was frustrating given the name of the meal.On a positive note, the restaurant environment was very clean and well-maintained. However, the customer service was quite poor. The staff seemed unhelpful and indifferent, which made the interaction unpleasant.While the cleanliness is appreciated, it does not make up for poor service and inaccurate food preparation. I likely will not be returning to this location. read more

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I ordered 2 double roast beef sandwiches about 5 minute ago and got 2 classic roast beef and paid 7.99 for each double didn't get a receipt for the order in the drive thu and the guy behind the counter didn't give what I ordered will never go back again poor service would never recommend anybody go to the Madison Ave Arby's read more

Arby's has a promo right now where you can buy a sandwich and get a potato of your choice as as free side. I got the classic french drip with au jus and got the potato cakes as a side. Good food all in all. Service was good and the place looks clean. Can never go wrong with the classic Arby's food. read more

Arby's Restaurants - Fast Food Near Me - Sacramento, California

Extremely disappointing experience. We were told right after they opened that the oil was being changed, yet no one communicated how long that would take or what items were actually available. After waiting 45 minutes in an almost empty restaurant, we still had no clear timeline for a very simple order. Food was being microwaved, the dining area tables were dirty and unmaintained, and overall the store appeared unprepared to operate for the day. Basic communication and cleanliness were completely lacking. I genuinely do not understand how a business can open its doors in this condition. This location needs major improvement across the board--operations, cleanliness, communication, and customer service. read more

Terrible staff, unprofessional management even if you pay for your food always missing something and when you complain they give you dirty looks and ignore you not going back to this location ever again read more

Opens at 10:00 A.M. Fryer was not on. Roast beef was not available, no fries, no chicken no Pastrami. NOTHING! Bought a Reuban sandwich for $10. I know it was day old Pastrami. DO NOT patronize this place. Total funck read more

This location is always messing up orders or you will end up with missing items from your order. Probable the worst location in Sacramento. Kinda wish they would close this place and bring something better there read more

They would not let us order items we wanted. There was limits. The food was not bad, but we wanted more. I hope they can fix all these problem. My friend and I were extremely disappointed we. read more

They had over cooked the steak nuggets and i politely asked them for new ones because they were black and hard. The employee kept looking over at me with dirty looks. I told the one employee, that she shouldn't be giving me dirty looks. Then I asked for the manager. They said the manager was not there. I told them I would return tomorrow to talk to the manager. read more

I ordered online at 8:00 pm. Paid online for delivery and tip. I got suspicious when the site .5 mile away didn't answer my call. Something corrupt is going on. They took my order and my payment but didn't deliver food! read more

Went because I heard the curly fries were great. Not so. They were overcooked and the only thing worse was the French dip! The girl taking the order didn't speak English nor could the person who came to help. Won't be wasting money here. read more

Looking at the recent reviews for Arby's , it's not a fast food place I'd want to go. Actually, this is the first time I've set foot in an Arby's! I like fast food burgers and Arby's never offered burgers ... till NOW! The only reason I'm here is to try the brand new Wagyu Steakhouse Burger! I fell for all the advertisements and decided to give it a try. Other reviews said it's great, so I hope so. First off I notice the price is higher than what Arby's advertised. It's supposed to be $5.99, but really it's $$6.79! Pisses me off they do that even though fine print says prices may vary .... say what the damn price is and keep it there! No one else in line so I order a Deluxe Wagyu Steakhouse Burger. Just to see what it's like. There's a bacon added version too, for $1.00 more. First, let me say, Arby's is not set up to do burgers, meaning no flame broiler or flat top griddle to fry the burgers on. So, what they came up with is to pre cook the burgers at some central kitchen factory, by vacuum sealing the raw meat and cooking them in hot water to a still medium pink. Then they are shipped to the restaurants to be unsealed and heated. Get this, by DEEP FRYING the pre-cooked patties to get a crisp on the outside and bring them up to cooked temp to be served. About 90 seconds I hear. Hey, I got nothing against deep frying, I love most things deep fried! First time for a burger though. I get the burger and bring it to the table. Hmmm... it is pretty hefty, heavier than a Double Double at In N out. Unwrapping, I can tell this is gonna be messy, lots of sauce oozing out the sides. Tip, if you order this bring a toothpick to stick in to keep the burger from falling apart as you bite in. I do notice the burger need to be straightened up as the patty is lopsided in the bun. OK, first bite .... first bites are like first kisses, you never know what to expect, but hope for the best! Well, YUMMERS, this thing is pretty good. This is a decent thick patty and a more meat centric experience, say compared to a Double Double where the meat ratio is less but works well with all the other ingredients. This bad boy is all about the meat! It was not over cooked, still slightly pink and moist. I though it could have used a little more lettuce or maybe less sauce. I ordered curly fries, just cause I wanted something other than just a burger. This were good as well. I gotta say, this Wagyu Steakhouse Burger is a keeper! Get down to your local Arby's and give it a try. The only downside to me anyways, is the price, over $7.00 inc. tax for a fast food burger, add some fries and it's a $11 or $12 lunch, maybe that's just the prices these days. I usually only do fast food with coupons ... 2 Jr. Whoppers and 2 fries for $4 bucks! I'll say, still, give this Wagyu Steakhouse Burger a try and see what you think! read more

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i watched them put my food into the microwave and heat it up. it tasted like heated up meat

We haven't been to Arby's for a long time. But the wife had a craving for a Roast beef Sandwich and Arby's was on the route. They was only one table occupied at the time of our arrival. I was a little concerned about the signs posted around about them being short handed and asking for our patience. We were greeted at the counter and our orders were taken. We grabbed a table. In just a few minutes our order was delivered by a very friendly man. The food was prepared EXACTLY as we expected it to be. It was HOT, not just warm. Another man stopped by a couple minutes in to the meal and asked if everything was prepared to our liking. My sandwich was a Beef & Cheddar Double. It was piled high with roast beef, and cheesy. My curly fries were hot, tasty AND Curly. Wifey had a Regular Arby's roast beef sandwich and hers was excellent as well. After eating, we were enjoying our beverages and collecting our stuff on the tray to deposit it in the barrel on the way out and one of the staff members stopped over and took the tray and handled it for us. I gotta say that this was one of the best Fast Food Service experiences I have ever had. I know it wasn't busy, but they went well above our Expectations!! They even had some Christmas decorations. read more

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Arby's they have the meats, for sandwiches and fish too.... Been hearing the commercials for what seems like ever. The one that was close to me closed down years ago and haven't really looked for another location. But going on Madison Ave we remembered there was another location. Driving on through they are currently as of March 2021 open for drive through only do to covid. The line seemed long but moved decently along. The employees were pleasant and helpful with the order and such. Pretty good menu option, from slider sandwiches to wraps, signature sandwich, chicken sandwiches and the Fish sandwiches. The curly fries don't forget to get some of them goodies too. The club sandwich wtap was flavorful and wrapped up tight. The crispy fish sandwich was crispy indeed and bigger than the bun. Couldn't of been happier with that sight. The kids got the chicken tender kids meal. You also have slider options as well for a kids meal. You have the choice of curly fries or apple sauce in the pouch, then for the drinsk white or chocolate milk, capri sun, or a bottle of water. Food came out hot and ready, employees were helpful and pleasant. Definitely try them out again when in the area. read more

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I haven't been to Arby's since my elementary school days. I remember hating it, but then again I was a very picky child. I never went back because I always heard from others that Arby's was horrible. Over a decade since the last time I tried their food, I decided to go back and see if they really deserve the hate. I went by a few days ago and ordered a Beef 'N Cheddar, chicken sandwich, orange milkshake, and crinkle fries (because I accidentally said that instead of curly). When I pulled up to the window, the service was very friendly. They asked if I wanted sauce but then when I mentioned a couple different kinds, they said they were all out. No big deal, but I was bummed I didn't get to try their sauces. The orange milkshake was pretty solid. It wasn't the best milkshake I've ever had, but it was definitely good. The crinkle fries were the most generic tasting fries I had ever eaten. I know Arby's is known for their curly fries, it was my bad for accidentally ordering the crinkles. The chicken sandwich was definitely a good one. It tasted like a better sandwich that McDonalds, but lower than KFC or Popeyes. Overall, I would come back for a chicken sandwich here. But the final item, the beef n' cheddar, is the reason this place is getting 1 star. I got it because it's their most famous item, and it's the sandwich that I had tried and hated back in elementary school. My first impressions were that it smelled like a locker room. I ate 1/4 of it which was a couple bites, and then didn't eat any more of it. I can see why some people like it, but it really wasn't for me. I'd rate it a 2.5/10 overall. I gave the other 3/4 of the sandwich to my mom, because she used to love it. I was in so much pain after eating at Arby's. I have GERD and so I figured that there must have been something I had there that I shouldn't have. But then my mom was in pain the entire night and she doesn't have any dietary issues or conditions. Because she only had the beef n' cheddar, that leaves me to believe that we had gotten food poisoning from that sandwich. That was an extremely painful night for both of us, so I'm rating Arby's 1 star. Orange Milkshake: 6.5/10 Crinkle Fries were average: 5/10 Beef N' Cheddar: 2.5/10 for taste, but changed to 1/10 for food poisoning. Chicken Sandwich: 7.5/10. Service: 9/10 read more

Get people who respect all customers Speak kindly to all customers I'd rate this Arby's a 0 star Parking lot dirty Drive through window has spider webs and heavy dirt / dust Glass nasty read more

Horrible!!!! Ordered a Super , meat was cold bun was hard and people behind counter had attitude!!!! Will ever go to that Arby's again !!!!!! read more

Update:: Their sandwiches are so delicious though! I still go back! Going straight to the restaurant is a much more pleasant experience than ordering online and I don't know if I should blame delicious Arby's for the mistake of a door dash order online. read more

The manager was yelling/arguing at the two female employees, quite aggressive. It looks like he needs retraining and the new law that just went into effect. I was in the dining room and we were able to hear theconversation and entirety, as a manager, this is extremely unprofessional and it looks really bad on the business corporate wise Further manager, here is the law that you need to look at for to help better yourself for your employees. Responding to workplace violence To make workplaces safer, Senate Bill 553 will require all employers in the state to create and implement workplace violence prevention plans. Every violent incident at work will have to be logged, and employees will have to be trained in how to respond to violence. read more

This place is fantastic! While everyone who was working there when we were there, was young, they were very attentive. They took our order right away, very nice. The place was clean and they weren't standing around chatting. The atmosphere was fun. They seemed to really like their jobs and it showed. Oh, btw, the food was excellent!! read more

Cashier nice, had the fish sandwich and it was just ok. I had it once before in the Santa Rosa area and it was fantastic. This one had a fishy taste to it. Had a mint milkshake that was great!I will visit again. read more

Love the poppers and apple turnovers Also, the fish sandwiches are very good. We go to the Arby's on Madison in Sacramento.

Update number 2: so again here again. The only reason that I keep going back to this Arby's is because it's right next to my house. Different day same scenario the cashier apparently doesn't know how to do math my total came up to $6.47 I handed the cashier $21.47 he comes back to the window the first time without my change the second time tries to hand me a $10 bill and then the third time hands me $11.35 I told him what I gave him again $21.47 and he looks at me and says oh I said you owe me $15 so he turns around and hands me $15.35 I'm like dude you only owe me $15 so I handed them back the change. At this point Arby's if you guys can't get cashiers that know how to count I'm just gonna start taking your money from you and then you're just gonna have to deal with the fact that your drawers are short because this is getting ridiculous. At least this time the sandwich didn't look really sad and depressing Update...: I showed up ordered my food which came out to $12.05 handed the cashier $22.05 and she literally turned around and said .... you gave me too much.... like no shit... I just want a $20 back..... asked if she was raised in common core math? ..... she was really confused..... ‍ Ordered the 2 for $6 bacon n cheddar Arby's sandwich. To say I was unimpressed is an understatement and I'll show u why. It only comes with 1 strip of bacon cut into half. And the picture is deceiving. I posted the pics of the sand which I got and what was advertised. Sooooooooo not worth it! read more

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Arby's is predictable fast food. The roast beef classic made with is flaked and formed meat. However, the brisket sandwich is not bad, except for the price. read more

On Jan. 31st I suffered 2nd Degree Burns from a fish sandwich which was cooked improperly and burned my mouth. I rushed to the emergency room after I addressed the situation at Arby's and the doctor discharged me with papers saying I had grease burns from the sandwich! I reported the incident that night 1/31/2019 (Report ID 14263622) and called corporate after no manager was available to help me in the store and the employees accused me of hurting myself. Calling corporate 4 times in a span of 2 weeks I've been told the same thing each time "that they're franchise and the owner/manager" will call me back ! Today I was told the same thing and YET THEY HAVE NOT CALLED ME TO SEE IF I WAS OKAY OR ANYTHING ! this is not how you treat customers and I will continue to call until someone at this franchise reach out to me ! If anyone has suggestions or can help me please feel free to call or text me at 323.348.6491 Thanks read more

Arby's Restaurants - 2nd degree Burns! - Fast Food Near Me - Sacramento, California

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Weird, i went to mcdonalds. I ordered 2 mcdoubles for 3.49. Told them I didn't want cheese, ketchup, mustard, pickles or onions. So weird i got exactly what i ordered, saved them money and everyone was happy. Once again, never spending a dime at any Arby's ever again. read more

First time ever to leave a review. they use the same scale to weigh all the meats going on sandwiches without cleaning it after each use for different meat and Worst customer service waited 10 minutes for two items, and then was told here you go, as they walked away . read more

This is the worst Arby's ever. You know you have to pay extra on the buns if your allergic to onoin buns. I will never be back here again. You lost a big amount of money because you all have bad service read more

So I made an order at the drive-through, and when I got to the window, they told me they had no mac & cheese. I had requested two orders. So I said, OK, remove it from the bill before handing them my card. They charged me the full amount, and said they'll process a refund. Tell me, if they hadn't scanned my card yet, why couldn't they have removed the six dollar charge before they scanned my card? I'm not a poor person, but if I was, that six dollars may have fed my family that night. They could've removed it before they scanned my card so I could use the funds elsewhere. Now they told me I have to wait three days for it to be refunded. I tried to call but no answer. Plus the drive through girl was picking at here eyeball the whole time. They may want to make sure their employees are ok before they serve the public. read more

Ordered Franch Dip, got sandwich and no dip. Ordered double beef and cheddar sauce. The beef was really salty. This has been our favorite Arby's but the food was really disappointing. I hope they do better next time. read more

Oh Arby's, you came so close. Now, I know it may not really be fair to rate a fast food joint on its ambitious attempt at a roast beef gyro sandwich. And I must say big props to Arbys for expanding its menu to encompass different Cuisines and something Beyond thinly sliced roast beef on a bun. The bread was better than expected, not quite legitimate Greek bread but a pretty good substitute. The beef was quite obviously the same sliced roast beef that Arbys uses on numerous other sandwiches. I find it a bit salty, and it certainly was not done with the seasonings that one would like to see on on authentic gyro sandwich. I was hoping for a cucumber based sauce to pull it closer to a Greek flavor profile, but sad to report I'm afraid it was pretty much Mayo. There were some sliced tomatoes and shredded lettuce with thinly slice red onions which helped. For people who just want a different kind of sandwich at Arby's, it's a pretty decent offering. And maybe I'm not really being fair, because I have the had the privilege of eating at some really top notch Middle Eastern and Greek places. You know, the ones where they roast the meat on a vertical skewer and Slice It Off right in front of you. The sandwich is close to $5, I guess I would prefer to put that toward a more authentic version at one of the ethnic restaurants. Good effort though Arbys! Keep on experimenting with different types of Cuisine and all those different fun Smoked Meats. read more

Arby's Restaurants - Arbys made a valiant effort at a gyro sandwich. - Fast Food Near Me - Sacramento, California

Our Roast Beef Sandwiches were ok. The reason for only 3 stars is because of my experience and what I consider really poor customer service. Arby's is running a 5 for $5 Classic Roast Beef sandwiches deal - the sandwiches were to be ordered in the app. Sounded good to me! I attempted to order in the app, selected the offer etc but it was not working. I went into the restaurant and asked the cashier for help as I figured I must have been doing something wrong? The cashier attempted to help and then told me the app had been crashing all day because people all want to order the 5 for $5 deal. She instructed me to sign out of the app and then go back in to see if it would work. I stepped back and attempted to close the app and then reopen it. The app would not load. I went back up to the counter and told her of this. She then told me they had "guest wifi" I could use. I assured her it was not my phone because, and showed her, I could select Jack in the Box and zip thru the screens and place an order no problem. At that point she proceeded to tell me AGAIN that the app was crashing. Then she just stood there offering no help. I finally said, so there's nothing you can do to honor the deal? I have to go and eat somewhere else? At that point she said, Oh, well I can place the order manually, which she promptly did. So, let me get this right, I wasted about 10 minutes trying to order thru the app that Arby's acknowledges was not working and the employee didn't offer to place the order manually? After my order had been placed and I was waiting I could hear people in the drive thru trying to order the deal but having issues. I overheard a customer being told sorry, they could not order it for them, they had to order in the app. I thought the whole reason for running a promotional deal was to gain customers, not drive them away. Will I return to this location? Only if the app works on the first try. read more

Went in tonight for dinner around 6 ish. My food was made exactly how I ordered it and was made quickly, which I appreciate. The cashier was great and even asKed to make sure my beef and cheddars were on regular buns before bagging them. Even the guy that was making food told me to have a good night. I always have a pleasant experience at this location and I don't eat there a lot so I know it's not a fluke. Great job guys! Keep up the good work! read more

Okay, so the food was actually fine, but I'm leaving a bad review because one of the staff members there made my meal a less than desirable experience. I went in for a bite to eat at lunch time today and one of the ladies (50-60-ish and looked/behaved as if she was on drugs) working there was cursing and complaining. She called a customer in the drive-through a stupid ass for ordering 4, five-piece chicken strips and said damn it when the phone rang. (Clearly, she doesn't handle stress well.) She didn't care that I was within earshot, standing right there at the counter waiting for my order. Then I had to endure listening to her and another staff member complain loudly to one another about some work related thing, while I was eating my lunch alone in the dining area. Someone needs to fire that lady. Oh and I posted a pic of their fake flowers with the tags still attached to them. read more

Arby's Restaurants - fake flowers are falling over and still have tags on them, lol - Fast Food Near Me - Sacramento, California

For the past two days I have visited this location and I have had the pleasure to be served thru drive thru by the same employee. Her name is Jeanette and she both times repeated my order back and tried to upsell to meals. When I arrived to the window she had a beautiful smile and she was very polite. Its guest service skills like her that make people during this hard times in life feel good when leaving. She asked if I needed sauce both times and normally I get rushed thru when at the window. I think Jeanette is a amazing employee who can train other employees how guest service is done. read more

Arby's Restaurants - Beef N cheddar. - Fast Food Near Me - Sacramento, California

Please DON'T waste your time. Tried again tonight, same CRAPPY service and WRONG order, AGAIN. Can't believe this crappy location is still open?!?! Not even worth it 1/2 a star!!! read more

Awesome. I didn't know that the lobby was closed. I have a giant truck and can't go through the drive through. They let me get my food and rang me up. Great staff. read more