I got a great deal and I was out in a flash! The Jeep I purchased had low miles and was in great shape. Everyone was very friendly no pressure and they got the financing I wanted. It's easy to leave 5 stars! read more

ARC Auto does not stand behind their offers, instead they use decades old "lures" like offering a good trade-in price until they get you in the store then say it's was a "glitch" or "not their fault" and offer thousands and thousands less than they originally did. This is what happened to me. My trade-in was immaculate and almost new. As well, I did my research before coming in after talking with them on the phone multiple times. Once in the dealership they referenced vehicles online that were of a lessor model and options and tried to use that as a justification for offering me $3,500 less than they had already offered. I was concerned about not going to a 'real' dealership initially and it seems my apprehensions were well founded. I returned to the reputable manufacturer dealership and conducted my business there as I should have in the first place. *Interestingly, while I was sitting waiting I overheard a conversation between one of the managers and one of the office staff where she was describing just having had a conversation on the phone with another dissatisfied customer who vocalized concerns over their ethical business practices. There are just TOO many dealerships in the KC area to have to be forced to deal with tactics like this... read more

I bought a car for my daughter a 2009 mini cooper and they told me that it had gone through 151 point inspection and that car was in great shape. I had the car for only 2 months and i started having trouble with it and driven no more then a thousand miles. The car needed a tuneup and then the motor also had a cracked block. They assured me that this car had been taken care of and had been inspected by them which was a bunch of BS and car was a total loss. I will never buy a Vehicle from ARC auto terrible business. read more

I had a very pleasant and simple buying process with Justin Maldonado. He offered several options to fit our preferences. Several ARC employees stayed late to see us through the purchase. I am hitherto very pleased and will plan to update this review if I decide to receive service/repairs there. read more

I've never showed up somewhere ready to drop thousands of dollars only to be treated like I was an inconvenience just standing on the lot. We went to the dealership next door and purchased. read more

This dealership is the most unscrupulous and dirty shop I have ever dealt with. Almost a year after these idiots (Jerry the owner, Darren the GM, and Miles the salesman) sold me this POS BMW they claimed was in great shape, I was finally able to trade it in, losing almost 10K. I am still proceeding with legal action against them, as when they took ownership of the car, they never disclosed it was a repossession, which they should have done, so I found out after the title transfer occurred. This was slimy. Also, the passenger headlight assembly was malfunctioning and Darren the GM assured me he would take care of it. He threw a couple no-name cheap bulbs at me and we installed them. They immediately burned out. When I informed him that it was the headlight assembly and it was $1650 he immediately "forgot" about his commitment. This group of morons and thieves are the worst I have ever dealt with and I still plan to take legal action against them in Kansas City. Long story short, DONT BUY HERE! -Brent read more

This place does not care about anyone. I bought a truck from them broke down before the first payment. Asked them to help and they said it wasnt there problem. Then after a month of working on it still not running. I have spent $3,000 in just parts alone. It sits in my driveway and I have run out of money to put in it. I asked if they would just pay half of the repairs and they refuse to talk to me. I have served my country for 18 years and been around the world. Never have I had a company that would not help out at all. read more

We've bought 2 cars and taken 3 cars to have work done at ARC Auto and have had great service every time. If you have a reasonable concern (remember, it's a USED car business--go get a new car if you need perfection and people waiting on you hand and foot), they will work to resolve it, and if there are any issues with the car they will tell you before you buy and let you make the choice, purchase a warranty, etc. We bought our last two cars there. The last one was a Nissan Leaf, and I LOVE it! It runs great, is reliable, safe, fun to drive, and fantastic for commuting around town. We've had it about a year now with zero problems. They tend to have a good selection of electric cars, which I really appreciate, and KC is gradually getting more charge stations, which helps. read more

TIM the finance/sales manager told me to come in and he would "KICK MY A$$ ALL OVER THE PARKING LOT"!!!!!!. I'll fill you in on that. BUYER BEWARE!!!!. will list issues and explain. 1. price was quoted at 18,200.00, then suddenly was 18.,500 on website. 2. Todd (salesman) was evasive and vague on questions time and again also with connecting me to proper people to correct more issues (he just hung up as did TIM btw.) 3. Purchase order/Title paperwork all incorrectly handled. 4. Was not able to speak with anyone including owner to help resolve issue. 1. The price you see on Internet is not a out the door price at least 200.00 more as they throw title admin fees at you late in the game. 2. TODD was always either evading questions or simply not listening to what was being asked, would not answer questions directly and if any issue brought up immediately tried to blame dmv, buyer anybody but themselves. 3. Title paperwork could not have been more wrong, previous owner chain wrong in 2 places, new title named incorrectly in 2 places. after not being able to purchase plates, called in upset, Todd immediately said what did "they" do. I said not they, Tim, and I said maybe he was hungover Saturday morning (he showed up an hour after we were there). Todd says ill have him call you. Tim calls and invites me down so he can kick my a$$ all over the parking lot. tried calling back and speaking to anyone that could help. I got 3 different answers of whether Teri (sorry if spelled wrong) was either there or coming in. Initially Todd didn't even want to tell me who "she" was. followed by subsequent hang ups by Todd and Brian. 4. Others I talked to just said I know nothing about it and hung up. I was never allowed to speak with owner I would hope that he does not know how the people that work for him treat his customers. 0 stars if I could, 1 star is simply because I have to and car was what they said it was. 5. I Will give a nod to Teri as she straightened things out and we got plates and title 2 weeks late read more

They were awesome with working with me and even though I couldn't get the car I wanted they found a car that had everything I wanted and more for a great price. They were very friendly and understanding of my situation and made it work. I really enjoyed buying a car from them and will probably go back to buy more cars when the time comes. The only down fall was how long I was there which was four hours when they said I would only be there for an hour and a half. read more

I purchased a nice luxury vehicle BMW X3 from Arc Auto. I also purchased an additional warranty. I have had the vehicle 3 months and the fuel pump went out.. no problem its covered under the warranty, right?. At least that is what the paper work says. Come to find out after leaving it in the hands of the dealership, in-which I purchased it from Arc Auto, along with the warranty... it is not covered. Not only is it not covered, but after leaving the car in their shop for 7 days and they claim it is "all fixed" I arrive on my lunch to pick it up...... I pay for the service on my car, and start to head out. (frustrated at the fact that the warranty didn't cover the part it says that it covers). They gave me a runaround of a reason as to why it wasn't covered. But trusting they knew what they were talking about. I entered my vehicle and immediately turned the smile upside down. There was trash left in my vehicle from their foot coverings of the floor, the cap for where the diagnostic machine hooks up to, was missing. There was engine grease everywhere. So I went back in to get the cap. Reminder, I still have not turned on my car. As I enter the dealership again I told the service guy of the missing cap. As he hollers to the shop guy "where's the beamer cap?" the mechanic yells back, "I lost it." So the mechanic goes out to another BMW and takes one off of a different vehicle to put on mine. I thanked him, yet made a comment on how I hope the buyer of that vehicle isn't upset it's missing. --- I hop in my car, push to start, and it coughed as if it wasn't getting enough gas right off that bat. Mechanic said "no worries, it's because there is air in the lines, drive it, and it will work itself out." I did not like that already. As I raised my eyebrow in hopes he was accurate, I no later turn the corner and immediately couldn't speed up past 20 mph. I immediately went back to the dealership and inform them of the car not being fixed and I wanted a refund. The mechanic was very abrasive and told them to give me my money back and to take my key and there is nothing more they could do for me. I raised my voice and demanded they repair my vehicle as I had purchased the best top of the line warranty they offered. The owner Jerry Brockhaus is a skeeeezball! I repeat he is a SKEEEEZBALL! Due to all of the fine print within the warranty and since it has not even been 90 days since purchasing the car I wanted my lawyer to speak with their legals/lawyer to ensure there wasn't anything more that could be done. Asking for this information so I, me, wouldnt oversee something. Jerry Brockhaus told me to get out of his dealership after I spoke of taking legal action. Again, I never stated anything about suing. I simply wanted my lawyer to speak to their lawyer about what we can do to come to an agreement. Jerry Brockhaus told me to take my threats elsewhere. The mechanic took me out to my vehicle, opened the hood, to see that my vehicle was missing spark plugs. it is a v8 Hybrid. How is this dealership even still in business. This company also had to fire their warranty clerk due to stealing and from clients based on forcing inaccurate warranty plans on vehicles. This was told to me by the mechanic!!!!!! RED FLAG!! I am a victim of this. ---- I strongly encourage you DO NOT BUY HERE. THIS PLACE IS A SCAM CAR DEALERSHIP. RUNNNNN FROM THIS PLACE. Also, the reviews that are positive are just friends of the owners. I personally was friends with the owner Jerry Brockhaus's daughter. The reson i came here. I hope Arc Auto and staff understand that the shotty business they are running wont be for much longer. That is no threat from me due to the horrible job they have done servicing me and many others, its fact because in this dealership no one wore a mask either. Multiple people filtering in and out. This is the worst auto experience i have ever had. i will forever and always steer everyone away from here. RUN PEOPLE RUN!!!!!!!!!!!!!!!!!!!!!!!!! read more

Was looking for a used car with my son; Arc was on our list which we visited after having experienced 4 other dealerships / sales lots. My son experienced four different approaches by sales departments (1st dealership sold the car but didn't tell us until we got there; 2nd dealership gave a half-hearted effort; 3rd dealership was really scary with a tag team, scare tactic about how several other people had expressed interest and the car was sure to sell quick so we better buy now; and 4th, the leg hugging approach of "how can we get you in this car today!!!" approach). Arc was our last a stop for the day and by far THE BEST experience we had, and, we ended up buying from them. They made the paperwork process as streamlined as possible (still took some time), the car could have been a bit cleaner, but in the end it was a relatively easy process to endure (is car buying ever "fun"???). So, I can't attest to any trade-in experience (ala, Shannon W's review), but from a pure buying a car process, I'd highly recommend Arc. read more

My vehicle was still under the 30 day warranty when a part on the fuel pump went out. Apparently, this part was not going to be covered by the insurance but since it was within the 30 days the shop Manager, Merlin (5 Stars!!!), decided to go ahead and fix it because it was the right thing to do. You don't find too many shops that are willing to do a thing because it is simply the right thing these days. I really appreciated being treated so well and receiving above and beyond service. Thank you Merlin and Jeremiah at the ARC repair shop!!!! Mike "Miles" in Sales and the Finance Manager Darren Elder were great to work with also. (I would give a five star rating but I am still waiting to receive my title and it has been over 30 days.) read more