f350 braking issue. great job, fair price. Much less than estimated. Very happy with service and…read moretime to complete. PIXT

First of all I asked if they give rides home and back to their shop as I have just one car and they…read moresaid they could and they did give me a ride while fixing the car but when it come time to come get me they wouldn't do it. The distance at the most was one mile. I do not appreciate being told one thing and doing another Especially since I'm close to 80 years old. Second they told me a price of $150.00 to $200.00 for a radiator flush. Ended up being $230.00. They wouldn't not give me an exact quote and they had all the info on my car. I had heard good things about that place so I thought I'd go there because it's close. Seems like with my exper there the say one thing and do another. Not happy.

Super easy people to work with! highly recommended!…read more call Luis, he always answers, and he's bilingual!

Really nice business! They were here in 30 minutes, super nice, and good prices. Would definitely…read morerecommend!

"Towing a camper isn't something just any operator can handle correctly, and I was careful about…read morewho I called. Royal Prince showed up with the right equipment and a driver who understood how to balance and secure the load before moving an inch. He checked the hitch connection thoroughly and confirmed the weight distribution before we left the lot. The drive to the destination was smooth and nothing shifted during transport. Communication was clear from the first call through drop-off, and the pricing was explained upfront with no changes at the end. For camper towing specifically, that level of preparation made the whole experience feel reliable and worth the cost."

Call them for a tow when my car broke down and they never showed up. Company phone number fowards…read moreto a call center in India. If your car breaks down, do not call these people. This might just be a scam but I was able to call my bank in time to reverse the transaction

I requested a tow from their yard to My house. KEVIN delivered My vehicle timely and was very…read moreprofessional and courteous. The office staff were easy to work with and handled my manner and paperwork with detailed knowledge which made it easy for Me to understand.

Predatory? No…read more Scavengers is more apt. Reading the reviews, I experienced it. This is a company that profits from hurting people. Yes, there is the occasional road side assistance. Primarily they look for cars to steal. Harsh word, but appropriate. If your business model for profit is to look for mishaps to take people's property and charge an exorbitant fee for them to recover it, it is an ethical crime. Of course, they are only doing their job and wouldn't be able to do this "service" if property managements and other places contracted them for the service. They look for mistakes, hope no one finds the vehicles location in a timely manner to rack up fees and auction them if able too. All the while carrying little for the damage they cause to property, personal effects or the people's lives they damage with their avarice. Reno deserves better.

You don't have to swing hard to hit a home run. If you got the timing, it'll go. --US Navy wounded…read moreVeteran Yogi Berra, one of the greatest catchers in baseball history and a 13-time World Series champion, a 3-time MVP, and a Hall of Famer, who as a child started in American Legion Baseball. I so love it when a business does everything so well that I'm able to write a glowing 5-star review. I am updating my previous review because Off Road Warehouse management publicly responded here positively. So we gave them another chance. I didn't want any special treatment from this business because of my previous Yelp review. So, I waited awhile, then we went back, picked out items, presented them for payment, showed my Veteran's ID, and this time received their advertised Military / Veterans Discount. The measure of good customer service is rectifying issues to the customers satisfaction. Businesses that develop and maintain a customer service mindset are able to learn from mistakes. Off Road Warehouse management acknowledged and accepted their previous mistake and avoided blaming me the customer. It analyzed honestly and objectively what went wrong. It implemented corrective actions. It actively sought to make and keep me and my family members as customers. Staff answered all our questions and provided adequate and alacritous service Selection was adequate for the type of store it is Organized Clean Disabled-friendly Family-friendly No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business. Blessed are those who provide good customer service. Good customer service, which we got here, is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. I added a fourth review star for their finally complying with their boast of having a Military / Veterans Discount. I added the fifth review star because their management provided good customer service when they publicly addressed and corrected the previous issue that led to my first not-so-glowing review. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

ORW is fine, but they really need to work on their stock levels. It's nice to be able to order some…read morestuff local for pickup but you are waiting a week or so for 90% of what they offer, and the problem with that is that I can overnight things from Amazon for the same price or maybe less.. But man the last time we went in, the guy at the counter was so pissy and grouchy that I don't think I can even bring myself to going back, I'll hit up Summit or Amazon..

called and had services completed on the same day…read moreprofessional and correct service received great job and very happy

Do not use these folks. They are absolutely terrible…read more They are extraordinarily rude. They do not provide good customer service. I am currently trying to work out an issue with them. They wrecked my car after it had been towed and they're denying it even though we have video from the tow service that picked up the car to take it to the body shop and we have a video before the car was picked up by them. They are literally the worst towing service that I've ever heard of. Please be advised do not use these folks.

My car died while shopping on Monday morning so I called AAA. As luck would have it I had it towed…read moreto American Auto Air & Repair. I can't say enough about this place. as this is my 2nd time here . The first time was for brakes but this time it was the starter. They do great work & the employees are so nice as well. I will be a customer here for life as they are reasonable & I am always pleased with the work they do on my car. I highly recommend them !!!

Took my Nissan Rogue to them because in the city at stop signs it was blowing hot air through the…read moreair conditioner. They gave me a quote & did the work under the quoted price. I must admit it wasn't cheap but they redid my air conditioning system and now it really works well. I don't consider money spent - I consider the value for my money and this is a great value. They guarantee my parts and labor for 2 years. I will be a returning customer and thank you for getting the job done so quickly. I highly recommend them for all your automotive repair.

My car was a little past it's scheduled maintenance and my oil light came on. Being an older wiser…read moremotorist, I knew it was time to get into a shop fast. I went on Yelp and put the word out. This merchant was fast to respond and reasonable. Unfortunately I already had the oil changed the day I sent the request.

From the owner: Mobile Auto Mechanic read more

A day of exploring, viewing the wildlife, and scouting rivers for fishing took one heck of a…read moreturn... It was all fun, laughter, and excitement until we visited Fort Churchill State Park. We were out in the middle of nowhere on the desolate trails, when the car became lodged deep in the treacherous sandy dirt at Camp Horse. After a couple of hours of relentless digging, we tried to call friends who live nearby with trucks, to no avail. We then trudged up the hot summery trail to the nearest park sign to call the forest rangers. They stated that they did not have trucks equipped to assist us. Great. But, they did give us the name of a nearby towering service. So here we are.... An incredibly nice gentleman named Junior roughed the bumpy unmarked dirt roads in search of us. He scoured the hilly roads, looking for our dirty helpless lost souls. Just when all seemed invisible for us, we see the most magnificent sight! Alas! A yellow tow truck is bounding down the dirt road, heading in our direction! He turns at the entry gate and pauses. Our excitement momentarily turns to worry, praying that he does not turn back. We give a shout and a wave, and he continued on toward us. Freedom! Sweet sweet freedom! The knowledgeable capeless hero named Junior expertly hitched the front end of our car to his truck of wonder and pulled us into the warm embrace of safety. Whilst documenting the joyous occasion on his invoice, we were discussing fishing. The gallant and brilliant Junior then informed us of some key fly fishing locations. Junior, coming in clutch once more! Bottom line: If I'm ever in another jam near this area, or if you, dear reader, ever are, I very VERY highly recommend calling Kramer Towing.

Worst customer service in the towing industry, don't use them. Was told 30 minutes 4 times before…read morebeing yelled at after politely asking why I can't be told an appropriate time. My girlfriend flipped her damn car over and we waited for over 4 hours after deciding to go with another company, they showed up in 20 minutes. Save yourself the time and avoid them.