I ordered online to pick up in store. My coat wasn't what I expected so I decided to buy something…read moreelse. I found service was subpar. I walked around for over 15 minutes and not one sales person asked if I needed assistance. Also sizes and colors were limited. I don't know if this is the norm or maybe it was like this because it's holiday season. I left and ordered the Helly Hansen coat I wanted directly from the website. I don't know if I'll return to this REI location. The experience is so much different than NYC.

It's a great place to shop for all kinds of outdoor gear from shoes to clothes, tents, bikes etc…read more The Soho store is also a lovely space. Staff is amazing - knowledgeable and helpful. Since REI is a co-op we expect staff to be paid fairly so let's make sure we pressure management to do that. Become a co-op member for good deals and also to support the workers.

Keith and Paula are amazing! No words, they go above and beyond for the client Thank you so much…read moreto them

I've walked past this place a million times, but I don't believe I ever went inside-- until this…read morepast week. With the city on fire with our Knicks, my friend wanted to get some Knick shorts. The store was immaculate, friendly employees, who were visible, and eager to assist. I was able to get a pair of ASICS socks. Again, in all parts of this very large store, I did not anything out of place and was very impressed. I would definitely return here.

Staff is excellent. They were a big help picking out some new gear for my multi day hike. Never…read morefelt pressured for a sale.

I love Patagonia. This is a lovely store on the UWS. Not the largest space but a decent selection…read more I'm sure I'll be back.

Excellent customer service. Excellent selection of comfort shoes. Very convenient to the 59th…read moreStreet subway.

Need a nice warm scarf here today. It's cold and windy…read more Found a few too small Barbour scarves in colors I wasn't quite looking for at all. I found some other larger scarves, but still no bright or fun colors. I decided to go with a neutral color to go with more items. Found two cashmere sweaters for the trip, since I will need more warmer sweaters for the rest of our time here, it seems. Service was decent.

I stumbled on this gem during my summer holiday. They have a tight lil setup, lots and lots of…read morestuff in there (i.e. jackets, bags, pins, hats, you name it) piled up all around which is ok if you're comfortable in closed quarters. There is literally a narrow line to weave thru in the event there are say more than 7 people, aside from the staff browsing throughout the shop. A lot of the good picks can be hard to buy depending on the season (i.e. there was a dope fishing boonie that was neat and the perfect size for me however it was floor model only and likely previously fitted by many individuals). This is my first time to a physical MIL surplus store as I typically shop online for them and had no knowledge before my visit that this particular one was in operation for well over 50 yrs, kudos. One thing though is that if you plan on returning or exchanging anything you should discuss all the details PRIOR to purchase. For myself, def learned this the hard way as there was some gear I bought, accessories and tees (pd in cash) but changed my mind on some of them after a couple of days. Then I checked online and their store policy is 5 days with original receipt. So I returned with my goods, namely a T-shirt and was told it is NON-REFUNDABLE due to it being "underwear" and the fact it "touches your body". I was thinking "ok..." and my face def showed it, as this was the first time in my life that I heard of a business that bent their return policy. Maybe it was because of the fact that I paid cash for my gear, not sure and the owner did not want to refund me, but I got past it. But as a heads up, if you do think you may have any sort of wrinkle with a return it prob is better to put it on your charge card so you can work it out with the issuer/card company for any disputes. Overall 2/5.

It's a wonderful store the people are great. There is a lot of Military paraphernalia in there…read more They have been there for over 60 years it is a family business.

Overpriced and Not Worth It…read more These pants are ridiculously overpriced for what they are. I saw them selling for $70 here, but found the exact same pair somewhere else for way cheaper. For the amount they're charging, but these don't deliver at all. If you like the style, do yourself a favor and shop around you'll find the same thing for a fraction of the cost elsewhere. They have a no refund policy, so once you realize you overpaid for pants, you're stuck with them. Definitely not worth the hype or the money.

Very helpful gentlemen helped my veteran friend and I find some army challenge coins and some other…read morethings. Apparently this is a thing when veterans are in a bar... They exchange these coins if you are offered a coin and you don't have one to return then you're gonna have to buy the drinks. Something like that. So we have to get everything that he needed. He put us "at ease." Sorry about the pun.

Really appreciate the service and the patience of the workers everytime I come visit the store but…read morethis time Nisi helped me and she stood out from the rest, her personal advice and help really made my selection some much easier really value the time she took .

My sister introduced me to this brand and location. Excellent staff and impeccable customer…read moreservice! Jimmy and his team provided us with patience and kindness each time we shop in their store. They are super friendly , respectful and professional. Highly recommend this brand and location.

I work on the ocean and needed some special gear. They came through for me in every way. Very…read moreprofessional, timely and thorough. They are my go to now. Thank you Urban Angler

I set up a casting lesson for my wife in I in anticipation of a fishing trip to Montana in several…read moreweeks. Jon (the founder) gives an incredible lesson. My wife has never even held a rod before, and within minutes her casting was on point. I haven't cast in 20 years, and he had me going in just a few minutes as well. We feel confident and fully prepared for our upcoming days of fishing. Jon is thorough, and breaks down all of the equipment, mechanics, and physics in a few minutes so you understand the cast, rather than just learn a single way of doing it, and gives a fun lesson on how to cast, with more than enough practice time. Also.... Jon is a really great guy. Nice person to spend some time with, friendly and personable. The lesson was worth every penny and we will be loyal customers of his shop going forward. I even recommended him to a coworker this morning for him and his son and a bone fishing trip they want to go on.

So I didn't go for the full service, I just came here to get a custom orthotic done. I had a pair…read moreof new ski boots that I was happy with, and knew I just had to change one thing - which was the footbed. I have super awkward feet and my right leg is also a bit shorter than my left. There was a huge experience change after I got my custom orthotic done. The simple array of detailed scanners and detailed tracing really did the trick in making something painful for me to something rather delightful. It was still about $250 though... Oh and at least for the custom orthotic, they make it in front of you, so you between measurements and getting the footbed installed, its about like 45 min or so. I'm sure if I went for the entire package of liners, I would have some extra comfort, but I'm happy with what I got.

Horrible boots! I thought it would be great to have boots that were custom made for me. However,…read morethey are the most painful boots that I've ever had! So much money, and multiple attempts to readjust, and finally, I just gave up. My shins couldn't last a day in those boots and then they would hurt for at least a week. Sure foot insinuated it was my skiing, but I know of extreme expert skiers that feel the same. Don't waste your money