AVOID THIS SHOP - COMPLETE RIP-OFF AND DISHONEST OPERATION!…read more They sneak in a $99 diagnostic fee without ever mentioning it beforehand. When confronted, the woman on the phone had the audacity to flat-out lie, insisting "I already called you and explained the fee." Worse, they totally misdiagnosed my AC problem--recommended an expensive, unnecessary repair that multiple other shops later confirmed was completely wrong. Their quoted prices? Absurdly inflated--often 2-3x higher than legitimate competitors for the same (or actually correct) work. This place is predatory, unprofessional, and dishonest from start to finish. They target people in a bind who need quick AC fixes and don't know to shop around. Bottom line: DO NOT GO HERE. Get quotes from at least 3-4 other shops first. Save your money, your time, and your sanity--stay far away from these crooks. If you've been burned by them too, please share below so others can be warned!

I love these guys! First, it was my water heater and then…read moremy airconditioning. My water heater is so pretty and they took the old one away. It is so much better. They did a wonderful job! My airconditioner went out at 5:30pm and they were here until 9:15pm at night to make sure we had air. A bunch of good guys doing good things! My hubby trusts this company 100% and that is something! Thank you for helping us! Steven and Stephanie Lilly

Jeff was called out as an emergency and was a Godsend. He was prompt, professional, and courteous…read moreand did a superb job of getting our a/c up and running in under 30 min. We'll call on Jeff of Hot 'N Cold anytime we have an HVAC emergency. You should too!

I write reviews for good and bad service and Jeff is one of the best! He was reliable, honest and…read morehelpful. He kept me updated on the process of my split unit and installed it on one of the hottest days this week. Definitely recommend him for any of your HVAC systems!

We used Cactus Climate because I prefer to use local businesses. They came out to clean all out…read morevents in our home and did a great job. They were very courteous, friendly, explained how the process worked, and very happy with cleanup. The cost was very reasonable and they didnt push upselling while they were here. They did mention other things that the company does offer to do. I would highly recommend them!!

While we did not choose this company, we did take what Austin taught us and applied it to our…read morechoice. He was responsive and fair in price for the brand he installs. It's just more than we can afford right now. I would recommend the company still as he seemed honest and was super responsive and even told us what brands were good ones if we didn't go. Even positively spoke of other HVAC companies. Was actually sad we could not afford to use him but I hope someone does offer this review.

Trey is definitely an experienced AC technician who are capable to fix any issues. He replaced my…read morecondenser motor and cleaned the whole freon circulation system to remove debris that might be the cause of AC malfunction. He also found the contactor problem and replaced it with a high quality one. After his service, I feel confident that my 12 year old AC system may has a chance to work for another 5 years or more. I highly recommend this business!

I called Wilson Crew Heating & Cooling when my AC wasn't working properly and another company had…read morecome out to assess and told me we needed a new unit. I really had called for a quote on a new unit since the other guy doesn't install them. Trey offered to stop by the same evening and gave assurance that he'd get it working it if he could, and the cost of any fixes would go towards a new unit if that was the route we needed to take. Trey made it out the same evening and worked in the dark to get our unit up and running. Turns out we don't need a new unit right now! Really appreciate his effort and diligence with diagnosing the issue to get it repaired and at a reasonable price. I appreciate that he's honest and didn't recommend a new unit when it's not necessary.

Very respectful. Honest. Empathetic of our situation. You have a customer for life. I feel like I…read moreshould buy your team lunch.

Was able to observe a Marz crew install my neighbors unit. I was impressed by their work. I asked…read morefor a business card. I called and spoke to a lady that was very helpful and professional. The day of my appointment i received the technicians name and what time he would arrive. Juan was on time and very professional. He explained everything. I will be using Marz for all my AC and plumbing needs.

Saved us thousands of dollars! Going to refer them to all of our friends and family. Great…read morecompany!

Treat customers like family? Yup, it felt like it when they were trying to win my business but…read morefast forward 2 years, the whole installation failed. Contacting them was like sending messages to the black hole. I finally have to contact another HVAC company that cleaned up their mess.

I called on a Thursday and Darren said that he could be here the following day Friday. They show up…read moreand they work on stuff and they say that they have to go go to town to purchase something and they come back and install it. They also say that they have to come back to fix something else the following day being Saturday. Darren finally shows up and works for a little bit then he says he has to go to town and purchase something else. He never comes back I finally got a hold of him and he said that his truck had died and that he needed that to get fixed and then he would be up as soon as he could. I didn't hear from him so I called on Tuesday the following week and I started getting the runaround I waited for him for three and a half weeks and he never came back and kept blowing me off and saying oh I had to buy it out of state it's being shipped and all this crap and he never called back he made no effort to get in contact with me at all. I waited in the middle of summer for 3 and 1/2 Weeks depending on him and he totally ghosted me. Fortunately I was able to find another company and they came out and did everything completely brand new unit in one day. I don't trust paladin anymore and I cannot recommend them. As I said the first day was great and then it went to hell from there,

These guys are truly wonderful. We bought a commercial building in Goodyear and they came out…read moreimmediately when we called with some questions about it. They are honest and more than reasonable. So glad to have found such a great company to work with!