Minella Pools has been opening and closing our inground pool for at least 20 years - maybe longer…read more Besides that , they have also changed our pool from a chlorine pool to a salt pool and have replaced our pool filter when it needed it. We have developed a very good relationship with this company - Shelly and Rick are always so nice and they are very responsive. Their people always show up when they are supposed to . Whether it's opening or closing our pool, or replacing a filter etc. we have always been happy with all the work or services that they performed.

I had Minella Pool Service install my pool and patio in 2001. I have had nothing but excellent…read moreservice and support from both Rick and Shelly (owners) since Day 1. There have been many times I've had issues that were right before an event at my house and they have always gotten me whatever I needed in a timely manner. The pool is exactly as it was in 2001 and would not change my mind on choosing Minella Pool Service for anyone else.

Showed up when they said they will . Worked hard and finished successfully. Thanks to these…read morebrothers I have a pool open now for my little boy (2 years old)

Highly recommend these guys, extremely professional, showed up when they said they were showing up!…read more They were very neat and cleaned up after themselves and did a fabulous job on the pool. We couldn't be happier!! They Answered every call or responded within minutes.

I've been a customer of Kasper's for almost 10 years and it's been a great experience. That being…read moresaid, I want to thank them for replacing my pool pump which suddenly failed out of nowhere. I sent pictures of the existing pump and they knew what I needed. They got it ordered, installed, and saved my pool from turning green. Many thanks to Mike, Lenny, and Chris!

I called today in regards to a product I purchased from Kasper's that was defective. I called @…read more2:45p, 3:15p (left messages both times), called @ 3:45p (mind you they close at 4p on Sunday) as I was leaving a message someone picked up & was beyond RUDE!! I stated that I left messages & I was told that they were very busy & they do not have someone that sits around to answer the phone (in a very sarcastic/rude tone). I have been here countless times & when someone is ringing up my purchase the phone rings & they answer it & still assist me. They may ask the customer to hold on the phone. At first i was told i would have to take apart the entire item & exchange everything but I finally got the employee to understand what i was asking & i finally learned that I do not have to take apart the complete item, I can just return the defective piece but they were closing in 10 minutes & it has to be tomorrow, I have a job that prevents me from getting there during their hours of operation during the week. Worst customer service! I will be looking for a new pool place...

They all know Their shit when it comes to pools . I recommend this place over Leslie's.read more

Nasty customer service when they were the ones who made the mistake. Said liner could be in by…read moreMemorial Day finally got the correct one in right before July 4th. I have never had someone I paid for a service be so disrespectful.

I have proof of all my claims. If anybody is looking for pool service in the Lehigh Valley you'd be…read morewise to avoid this person. If you would like to see the entire text chain, please message me. Even his response to this review was dishonest. I can't recommend Leandro Rodriguez enough. I posted on the PA loves Pool's Facebook group on Thursday night. He was at my house Friday morning. And had the pool liner installed by noon Saturday. Very honest and professional. Regarding the initial technician who is reviewed here. The initial estimate was May 11, and I was told it could be installed the first week in June. My pool liner was delivered to Kasper Pools May 15 or 16, and I picked it up a few days later. I hadn't heard anything since May 11, so I texted him on May 30 because I was supposed to be on his calendar for the first week in June. At that point, he began pushing everything back, and did not provide any date for install -- just kind of left it open ended. He also told me it couldn't be done unless I was home. (It actually turned out not to be true. Leo and his partner did it themselves.) almost a week later I hadn't heard anything, so I texted Tom a week before I went away (for work) hoping it could be done before I went away,and was ignored for over a week and until my 3rd text. I attached proof of that. My wife screamed after the final postponement because we were waiting almost 7 weeks and Tom cancelled bc of a 20% forecast of rain (that never happened.) The so-called harassment Tom describes, on my end, was a response to his very lengthy text, an hour after we thought we were moving on. This text was again full of excuses and selective memory and warranted a response. I also have proof of that. Tom claiming I only got the liner 3 weeks ago (which I have proof is wrong) is either a blatant lie, or, if Tom actually believes this, demonstrates a concerning inability to accurately recall prior communication (even though it was sparse). Either way, it's a red flag.

I would definitely recommend PA Pool Works. I first reached out to them in early May of this year…read more Out of 5 #'s I was given to call for installation after purchasing our semi-in ground from American Pools in Whitehall, I received only 2 return calls. The 1st guy said he could possibly get to the installation in August. When Tom from PA Pool works called me back, we were scheduled to have an estimate at home @ the site of the pool & a few days later Tom came and we discussed our plans which is something I wasn't even offered w/the 1st installer I spoke with. Even though he & his crew were swamped, Tom assured us he felt comfortable providing us w/a mid-July install, weather pending. Tom & his crew were able to keep their time estimate and were here 2 weeks into the month. Not only were the installers able to stick to a date range, these guys worked through one of the hottest summers the Northeast has historically had on record and they were able to finish our job on the 3rd day in brutal heat. They arrive early, they are competent, experienced, fair priced & overall would definitely recommend.

We were referred to Nana's Oasis to get our leaky water heater replaced. We had previously had…read morethem out to our house for other small plumbing issues. Jess, Jason, Jen and all the folks there have been very friendly, very helpful and very tolerant of my many calls. They gave honest answers and honest opinions throughout the entire process. Working in a small family company myself, I appreciate the relationships you as the customer can have with a smaller family business... it's something you just can not get with those larger places! Our new water heater was installed today with no fuss and no mess. Will definitely be back to them for plumbing needs in the future. THANKS!

You know things have gone off the rails when employees are openly telling customers that one of the…read moreowners is a nightmare to work with and that they can't stand her. That's usually not a glowing endorsement of company culture. My mother hired this company to open our pool because we had used them before the ownership change and had always had a good experience. Unfortunately, this experience felt like a masterclass in how to lose long-time customers. Mariah initially quoted us one price, but after seeing the property apparently decided that quote was more of a "suggestion" than an actual number. We were told the price needed to increase because, and I quote, "How else am I supposed to pay my employees?" While payroll is certainly an important business expense, I'm fairly certain the accepted method is not surprising customers with inflated invoices after the fact. The billing somehow became even more impressive when we were charged for 2.5 hours of labor at $140 per hour instead of the $95 per hour we were originally told. The only problem? Her own employee confirmed the crew was at the house for approximately one hour and fifteen minutes. Unless someone has recently invented time travel, the math isn't mathing. Not only were we billed far beyond what was discussed, but the crew also managed to break our pool pump and then attempted to blame us for it. Which raises an interesting question: If we knew how to operate the pump, troubleshoot pool equipment, and properly open a pool ourselves, why would we hire a pool company in the first place? The answer is simple--we wouldn't. We hired professionals specifically because we don't mess with equipment we aren't trained to handle (shocking right?). At the end of the day, mistakes happen. Equipment breaks. But changing prices, overbilling for time that wasn't worked, and refusing accountability when something goes wrong is a spectacular way to send loyal customers directly to your competitors. As a final suggestion, it may be worth hiring someone dedicated to invoicing and customer relations. Because if this experience is the standard, the only thing getting cleaned out this season will be the customer list, and Mariah if you're reading this and absolutely hate your job, have the other co-owner buy you out, and live your best life....far away from customer service because it is not your specialty. 10/10 do not recommend.

Highly recommend kurts pool service, Prompt service fair…read morepricing and just a hell of a nice guy. When others say maybe we can be there in 3 weeks . He there in couple days tops . Needed a new winter pool cover he got it trouble with with pool pump , he took care of it. Winterizing and cover the pool. Done . Thank you kurt

Kurt is on Point! We really appreciate Kurt Custom Pools…read moreservice. They keep their appointments, are true to their reasonable pricing, give recommendations that benefits the clients and the longevity of the pool. A complete 5 star service!

Excellent service!!! Little Rays has services our pool for the last 8years. Best in the area!!!read more

Little Ray and his crew where great.They installed a 24 foot round pool from the ground up From…read morestart to finish they had me swimming in a few hours. With no problems. Thanks guys.