I've had nothing but good experiences w/this store & Mackenzie is the sales assoc. I've been working with. She is nothing short of personal, professional & has been very accommodating in helping me return a coffee table which I purchased that looked like a sarcophagus in my LR! It was a beautiful table, however I overlooked some of the measurements & didn't realize it was way too oversized for my room. I was able to exchange it for a bleached teakwood end table which now looks stunning in my room! I now shop for the remainder of the items online & forward pics to Mackenzie via text & together we agree/disagree on the items we think would be most suitable for my needs. She has a good eye for design. I am very happy with the customer service I've rec'd from this store & will continue to shop here! read more

4th update on chair. Ordered August 29, now maybe mid February delivery. I've heard this multiple times so I really don't believe it. Beware, you may wait more than 5-1/2 months for your items. Don't make any plans for your furniture to arrive by a specific date. read more

We were looking for a dining room table and spotted the "Jacob" on Arhaus' website. The materials used seemed high quality and the design was super sleek. Unfortunately a lot of furniture on the market looks great online, but is less than optimal in person. Hence, our trip to Arhaus in Burlingame. Having been to their location in Walnut Creek, I was disappointed to see how small this location was. It's essentially only 3 rooms, compared to the two story giant one in WC. I called ahead to make sure they had the table on the display and would recommend you do the same if you're looking for a particular piece. We found our table in the middle room, where three of the design associates were seated working. It was a little awkward having to ask them to move so we can test out the seating, but Marc Cadiente immediately stood up and began assisting us. Once seated, we realized that the Vertex base wouldn't work. He immediately proceeded to show us additional base options and we liked the Origami option. We also were looking for chairs. Marc showed me the Jagger chair and even brought it over to the table to see how it would work. I wouldn't have picked the chair on my own, but it ended up being very comfortable and worked great with the table. Marc even showed us additional upholstery options including performance fabrics that would work great with the table. We didn't order on the spot because the lead times were quite long. But if we choose to move forward, it's definitely because of Marx's amazing customer service. read more

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READ THIS REVIEW BEFORE BUYING; I stumbled on Arhaus online as I was searching for an art piece to hang in living room. I saw a piece I loved so I called the store and placed an order over the phone. The designer, Boris, over the phone was super nice and gave me work cell if I had any other questions on other design decor. He emailed my receipt for my order. Here where it starts to go wrong: 1) My emailed receipt had the wrong address for the shipping of my order. I own two properties, in Southern Cal, and the other in San Francisco. I immediately called Boris , and was told he will type in the order to ship to the SF address. This was an $1100 art piece so naturally I was concerned. I was told not to worry it was taken care of. 2) I had to wait 5 weeks for my Art Piece since it was a custom order. At around the 5th week, I received an email from their ship to department that I should be receiving my order soon. They sent a ship to confirmation TO THE WRONG ADDRESS. I immediately called and the gal over the phone said she updated the order, and was taken care of. 3) At this point I fly to San Francisco because I want to be there when it arrives. My RING Doorbell alerts me on my phone that there is someone at my door. UPS left the big ART PIECE box in front of my door at my LOS ANGELES HOME!! Ugh!!! 4) I'm am extremely irritated at this point. I called the Arhaus in Burlingame and they promised me that it will be taken care of. I didn't want the art piece to be stolen, so I fly back to Los Angeles to put it back in my house and wait until they tell me when UPS will pick it up. At this point, Im already out of pocket by $250 for flying last minute back to Los Angeles to avoid it doesn't get stolen, since it was a huge box in front of my door. 5) Melissa at Arhaus in Burlingame calls me and apologies for the shipping errors. She will make sure it comes to my home in San Francisco. I fly back to San Francisco to await for my picture frame. I get an email confirmation that my order has reshipped to the WRONG ADDRESS AGAIN. They put my Los Angeles street address, and for the City they put San Francisco. How in the world can this be F'd up Again!!! I'm trying to maintain my composure. The gal Melissa is trying to help me, and I don't want to take out my anger on the wrong person. 6) Melissa was kind enough of to get a 5% credit back to me for this fiasco and inconvenience this has caused me. It wasn't much but I appreciate her effort. Melissa tried once again to fix the problem; UPS is called to redirect the picture art to the correct address. I was given the tracking number on when it was coming. Now, I see light at the end of the tunnel. 7) UPS delivers my frame ! Yay!! I'm so excited. I look at the box and all the air whooshed out of me when I saw the box. It was wripped and I prayed it wasn't damaged. I open the box, pull out the frame, and sure enough , the frame was broken and the canvas was ripped. It was not salvageable. ( See picture) 8) I GIVE Up!! I emailed Melissa and Boris, and they agreed to refund me. For 2 nearly weeks I had to keep following up on my refund . On top of that , they took back the measly credit they gave me for all the hassle I endured. That was distasteful. I strongly discourage anyone from buying from this store. The sales associate, Boris and Melissa, were very cooperative in helping to rectify this disaster but overall this Merchant has SERIOUS PROBLEMS with shipping. Your order might end up in Alaska! read more

Arhaus - Furniture Stores Near Me - Burlingame, California

ARHAUS ordered in August months of poor communication, various excuses for delays while they held my money. then say item one of two sofas is damaged can only deliver half the order- then tell me it's now discontinued which was not true they just did not want to honor end of season sale price now. terrible business practices deceitful.... horrible experience . I would never recommend to anyone. read more

Not only beautiful store with high quality furniture and decor but most important friendly knowledge professional and very helpful customer service.It was wonderful to shop there and every item I got made me so happy.Very high quality and so worth the price! Melissa,who was helping me entire time was beyond nice and wonderful.It was a huge help on her side and thanks to her advice entire order was so easy. I will also mention that the things the store is selling is very well made and high quality. Definitely planning to visit store more often from now on and get more decor/furniture for my house in the future. read more

Like many others, I should have viewed the reviews before shopping here. Although I absolutely love the products, the customer service team is horrific. We had great customer service while there buying almost $10k of furniture but once you leave, it's one problem after another. Please beware. The delivery communication is horrible. I had to call 3 times to get an answer of delivery ETA. At the time of the order, we were not told of each ETA so we assumed the bulk of it would be delivered at the same time, with the exception of our sideboard which we knew would be in December. Then miraculously I received a shipping email. Not all items were delivered that we expected. We had a problem with a stool upon delivery. I called back and they told me a concierge would reach out to me regarding the stool and that I would received notice when the other items are due to ship in January, not December. No one called me, after 3 weeks I had to call yet again. During that phone call, a guy told me I had to call concierge directly. I told him that's not what I was told at my initial call....that I wish they would be more consistent. So I left a message at the concierge phone number Friday. Then all a sudden today, Monday I get an email from concierge! It is infuriating!!!! I would rethink shopping here solely for the horrible customer service. I gave 2 stars because I truly do love their furniture read more

I'm surprised there are only 3 reviews. Hmm.... First off let's say I'm not a frequent yelper. I am a business owner and I really like to give businesses a chance because, let's face it Yelp isn't always on point. Only when I'm absolutely disappointed will I post. I ordered a few items in March. The 8 Chairs arrived fine. Sofa, not so much . When I was vacuuming one day I lifted the sofa and noticed a rip underneath on the netting or fabric and a side gauge on the sofa. Obviously made by Ryder delivery employees. I emailed Arhaus and a month or 2 later they sent me the netting. I guess I'm supposed to take the old stuff off and put it on myself? Now waiting for this cabinet since March. They've been emailing us every month that's it's in its way . But then every month there is a delay. I get it the whole world is on delay. Tuesday Oct. 18th Finally it's here! I take the day off and wait. 2 guys show up. And, oh sorry it's way too heavy we need more guys. They didn't know we had stairs. When I speak to the women at Ryder I said "I'm not waiting another week." and she says, "they will call you Friday and deliver on Saturday." I never received a call on Friday I never received a call on Saturday. So now I don't want the cabinet I was so excited to have it in my new home. My experience with Arhaus has been such a disappointment. The communication between Arhaus and Ryder is zero! I'm more than sure it will be like pulling teeth to get our money back. So unless you can't absolutely fall in love and can't live with an item from Arhaus. Please don't waste your time and money here. There are many more Competent furniture stores in the Bay Area. To be continued....... read more

Arhaus - Rip under sofa - Furniture Stores Near Me - Burlingame, California

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I had such high hopes for this store. We strolled by the one in Carmel and fell in love with a sofa, table, chairs and bench. Many, many months later we received our furniture. One chair assembled badly and a bench with feet that were uneven. Several attempts to get them fixed were unsuccessful and we finally requested a return and refund. Concierge service has not been helpful and neither has there shipping vendor Ryder. Response is terrible and no one seems to know what the other is doing. I'm still waiting for my refund because the returned items are apparently not tracked by anyone. We will never shop there again. read more

This review is regarding an on-line purchase, not my experience with the store. I bought two custom leather chairs in November, 2020. It was the middle of the pandemic and I expected supply chain issues. The chairs arrived in June. One of them had been damaged in shipment and the damage was such that it needed to be replaced. After a week of chasing Arhaus and getting the swatch delivered, the replacement was ordered. Over the next 16 months I called Arhaus repeatedly to get a status update and I was always told, "It is scheduled to be delivered next Friday." Of course all those Fridays came and went and no chair was delivered. The last time I called I was told the chair would be delivered in January. (That would have been a year and 7 months!) A week later someone from Arhaus (finally!) called to say there had been a mistake and the vendor no longer has the same color leather. I could either order a different color or get a refund. I took the refund and I won't ever buy anything from Arhaus again. read more

I came in recently with my mom and my toddler on a Saturday morning. We were the only customers in the store. There were about 4-5 sales associates in the back area all seemed to be too busy doing whatever they were doing (heads down looking at their laptops or talking to each other) to even acknowledge us or say hello. We felt like we were intruding in their space. What a way to unwelcome guests! read more

Very challenging to work with the Arhaus--impossible, even. I've been trying to work with them to order simple cushion covers and have been referred from team to team for 8 weeks. If you order anything, pray that it arrives in perfect condition and you never need any anything from Arhaus customer service, 'concierge', web sales team, or store team, etc. read more

If there was a 0 I would go for that. We have purchased a table a few months ago and they told us we will receive it in 4-6 weeks. This is is the third time they have scheduled a delivery time and they don't show up. We call the store nobody will give you an reasonable answer and they will tell you that they will call you back but that's a lie too. Do not buy from them. read more

Was in town from 3 hours away. Came here to check out the furniture and possibly order new lamps I've been eyeing. Walked in and the ladies in there were absolutely cold and didn't acknowledge me at all. Walked by like three times. Not a single word. Stuck up, snooty, and unhelpful attitude. The reviews literally echo my experience. Never again. PS stick to places like Crate & Barrel, pottery barn, west elm, or Article for your furniture -- people there that actually wanna help! read more

We recently moved to new home and needed to furnish from start to finish. We have had Arhaus furniture before - a king bed, headboard, mattress and master bedroom furniture. We love the Arhaus product so went into the store to just look around. We connected with a gal named Chrissy Spear. She came to the house, got a feel for it and we discussed the direction we wanted to go so see could create the feel that we were looking for. She took copious measurements and I shared with her some of the items that I was in love with from looking on the Arhaus website. Chrissy came back to me in a short time with color, material swatches, wood samples and a rendering on line to review and discuss. We tweaked a bit and placed an order for the living room, dining room, game room, office, guest room and kitchen. I have to say that working with Chrissy over 6-9 months was refreshing! She has terrific Customer Service (and that is a HUGE complement coming from me as a retired Customer Service Sr. Director from the Medical Device World). She has great taste and was one step ahead of me all along the way. She tracked my orders and was here (at the house) for the major delivery. She was a stickler for quality and replaced the tiniest of imperfections. It was a great experience and I would go back to Chrissy every time for any addition to our home. I have also gone to Chrissy for her opinion on accessories and wallpaper. She is THE BEST! read more

Went into Arhaus Burlingame location, looking pieces to start updating my home and found out they provide free design services. I've work with Dominique who has a wonderful eye to design to meet my specific style and the size and style of the house. He's has pushed me out of my comfort zone and chosen beautiful pieces that I will love for a long time. Dominique has been very patient with me through this process and made sure I was happy with the pieces that were chosen. read more