BUYER BEWARE Believe the negative reviews on:…read more- defective products - ridiculous delivery delays and - the deceitful sales practices. Buying from Costco is a much better option. The Costco service and warranty are so much better. The Human Touch distributor is super accessible, very friendly, and they do in home service as well!. Here are the RTB People affiliated with the Menlo Park store. Note: They own the other 2 locations in San Mateo and Sacramento as well. Cody Paz (Store Manager) Robert "Rob" Walker (Franchisee) Juan Garcia aka "JG" (Delivery guy - not in store) In-Store (Scam Scene) Service at Relax the Back is deplorable. The sales floor guy (Middle eastern guy) completely ignored me when I walked in. The Store manager Cody came over to me, but as with all Sales professions, Sales people are nice and helpful right up until the money has left your pocket. Cody would be no different. I went in to Menlo Park to buy a massage chair on 10/28/24. I found one (The Human Touch) as soon as I walked in and was ready to take it home that day. Cody talked down about the chair's color (blue), which I didn't mind, to make me not like the chair. The chair was on sale, so he upsold me to a $11k chair ($10,911.41 total out of pocket), the Quantum Pro by Cozzia. The chair was $1,000 off online, but I didn't know this. Cody promised me he'd beat any deal online. He swore by the service, saying if anything was wrong they will right the ship. He was doing his job and selling me hard and fast. He offered me a $1,000 discount, free white glove delivery service ($650), and a free pillow. The catch: The chair wouldn't be delivered for 2 weeks. I asked Cody to confirm the delivery date. He said it would definitely be there in by 11/11. He said that I could come in daily and use the chair *WARNING: Here's the BIG problem I ignored. * Cody said there might be a problem getting the chair because he didn't see one in the warehouse. I offered to buy the chair he had on the floor, but he said no. He then said there was one in the warehouse but it was marked as defective/RMA. Eventually he said he found one, so we completed the sale. I left the store with my pillow in tow. I wanted a Tempurpedic pillow, but he talked me out of that too. I visited the store maybe twice in the 14 days I was waiting for my $11k massage chair. Each time the other floor sales guy ignored me and Cody's "nice-happy to help" sales guy mask came off. Cody was impatient with me, which was weird, since each time I was in the store, I made a purchase. Crazy right? Delivery Experience (Terrible) I never asked Cody for delivery updates. I just trusted him that it would arrive as promised. It did not. Cody called me on 11/11 asking if the delivery guy reached out to me, to which I responded no because he hadn't. Cody then gave me Juan's name and number and said if he doesn't reach out today 11/11, he'll definitely reach out tomorrow 11/12. I phoned & texted Juan to get a delivery date and time and he was dismissive and disrespectful. He said they couldn't deliver until Thursday 11/14. The order was now late, so I cancelled it on 11/11 at 7:13pm via an online request to cancel. Rob Walker calls me after hours to try to save the sale. Make no mistake about it! I noticed the chair was already unboxed and was defective. He unloads it in my place, and leave. I go ask him to plug it in to make sure it at least works. He plugs it in, the light comes on, so he says "It works!" while running out of the door without doing a test run. Juan said "If there's a problem, you can just call the store." After I insist, he agrees to do a test run. The feet attachment moves. He said okay it works and leaves again. *Well the rest of the chair didn't work. $11k dollars, 2 weeks later & time wasted.* I believe they sold me the defective chair Cody said was in the warehouse. At 4:35pm, I call the store immediately. Cody asks me to do a bunch of troubleshooting things I've already done, and then tells me he's on his way. I don't want this. I ask to have Juan take the chair back but he insists he wants to check it for himself. Same result. I ask them to take the chair back but they want to keep trying to figure out the problem. On 11/13, Rob admits neither of them know anything about the chair because it's so new. Now it overheats. I mention to Rob and Cody that I didn't really get the $1,000 discount Cody offered. They both refused to honor it, and maintain their deceitful sales practices. I cancel, ask them to remove the chair since it's not working and refund me my money. To keep an unsatisfied customer out of the store away from potential customers, they gave my refund check to Juan to deliver to me. Never knew Jacki til this review. I hope my review helps you get a better deal/service from them. It's wild how they attack you because you gave them feedback on an experience they created for you, instead of fixing their problems. Costco is the way to go!

I realized I might be having low back pain from the lack of lumbar support on my Steelcase Leap and…read moreHerman Miller Aeron - which I've been using for basically a decade at this point, so I started researching the perfect office chair. I spend a ton of time at my desk for work/gaming, and my research took me in the direction an Anthos chair which apparently had amazing lumbar support. I went to Relax The Back solely to try that chair out thinking it was gonna be the winner, didn't really like it, then Cody steered me toward a chair from a brand I'd never heard of (Lifeform). Very little information about the smaller company online, but working with Cody - who is awesome (and amazingly patient) by the way - he guided me to probably the best chair in the world for me. I bought the chair ~3 months ago but am just now reviewing it, and I love it. Thanks for all your help Cody, I'm glad I took the risk on this unmarketed chair thanks to you steering me to it! As an addendum, I normally leave reviews on Google and then copy/paste the same one to Yelp whenever I have a good experience with a company. I'm glad I never looked this place up on Yelp before I went because I would have been dismayed by all the 1-star reviews. My experience was the complete opposite, Cody was very very reasonable and communicative throughout the whole process, and I'm glad I bought my expensive chair here.

We have patronized Lay Z Boy since they had the Santa Clara Showroom on El Camino…read more Our most recent experience was one of the best. A big thank you to Surita for her help and expertise. Additionally, our delivery arrived when promised with 2 notifying phone calls. The delivery Men were efficient, methodical and quick. They had the new couch off the truck, positioned and assembled professionally. They were in and out in less than 10 minutes at the arranged time. Thank you to all of the crew at LZB!

I've been here twice and only on weekday early afternoons, so the store was pretty empty and I got…read morefull attention from the sales people. They were very kind and I was happy with my experience. I finished my paperwork quickly (though I did catch a mistake that was thankfully corrected) and I'm looking forward to my new couch (8-12 weeks for delivery).

Huge Selection of high quality furnishings and some pretty good prices when they have a big weekend…read moresale. Surprisingly good service with EXCELLENT delivery too! For years we have been searching for a good set of dining chairs to replace the worn ones at our dining table. It's a bit like the story of the three bears - quality varied greatly from place to place, either quality was too low or prices too high, or the style just didn't work wherever we went. Then one day, we happened to find the time and purely on happenstance on our morning walk, we wandered on in here to find a set of chairs that matched our existing table at a price that seemed quite reasonable after discount. Our shopping experience was low key.. we wandered in, looked all around for maybe 15-20 minutes and once we found what we liked, we actually had to flag down a salesperson to initiate the transaction. We never felt pressured at all during the whole time. The Delivery - PRO TIP WARNING: As Murphy's Law dictates, I happened to mistakenly schedule the furniture delivery on a day and time that I would not be home. That would not be a problem, except that to reschedule a delivery, there is a $49 surcharge once scheduled.. However, I called the delivery center to explain my situation, and the delivery came early on the scheduled day BEFORE I had to leave for my other appointment. BRAVO! Overall - 4.5 stars - a half star off for the mandatory penalty charge to reschedule a delivery. Again, they made every effort to show up early ahead of my other time commitment and like in the Olympics, they PLANTED the landing! And oh yes, the dining new chairs are wonderful! - and guess what, the chairs REALLY are made in Denmark.. works for me!

Very conveniently located with friendly customer service. Prices are on the higher side but you're…read moresure to find something that suits your tastes here. I loved some of the pillow designs that they had on offer. One of my go-to spots when I need something for the house and honestly very similar to West Elm in terms of both vibe and price. I would recommend looking through the extensive clearance section to find the best value items that they have.

Update 7/19/2026. I got a note from Richard F via Yelp about this review (see attached new image)…read more They claim that "We have explained to him a few times be he still unhappy". That is not true. This is the first time I'm hearing about that. At the time I contacted them multiple times and they never explained there was any unusal delays with shipping. They also never attributed the delays to COVID. The fact that they continue to lie about this 5 years after the fact is one more reason to stick to my 1-star review and suggest everyone to avoid this place. Note that this is the second time they lie on yelp about this case. The first one was them claiming the purchase never happened and bringing down my original review (which is why this is a repost) and now claiming that they had given me explanations about the delay which is just not true.

We just bought a table and 6 chairs for our patio at Patioworld. The store is spacious and has good…read moredisplay. We told the store manager, Richard Feng, that we wanted white aluminum and he showed us a lovely set that we bought and just had delivered. He provided great customer service!! Patio furniture is something that you need to see in person and not buy online. We went to Patioworld because we had bought our old patio set there 20 years ago. So we are return customers. I highly recommend this store!

Great selection of inventory, friendly staff, and patient. I couldn't have asked for a better…read moreshopping experience. Thank you!!

This is a smaller furniture place selling higher end sofas and sections as well as other furniture…read moreitems. We came in looking for a sectional and tried out a few couches that they had on display. Person helping us was very nice and patient with our questions although not extremely knowledgable about some of the products they sell.. she only works there part time, so if you happen to deal with her and you call/email, she might not respond right away. We were told they do not work on commissions, so there would be no problem contacting another salesperson with questions. There was another salesperson there that works full time, but we got the sense from her that unless she sees you as a "big enough" client, she will not waste her time. Mind you some of the sofas/sectionals we were considering would run starting with $6500. When we left we took some fabric swatches fully expecting to possibly order one of their sectionals. We were never told that if the swatch is not returned we would be charged $25 per swatch. We were also not told that we needed to return these swatches in a few days. After a week has passed and they realized that we would probably not be purchasing a sectional from them they started emailing and calling to return these swatches.

No recomiendo a todas las latinos que compran aquí muebles o juegos de recámara yo compré un juego…read morede recámara y me salió mal no tiene un año que lo compré y se me quebró llame a la compañía de crédito que me dieron si llama acima y me dijeron que tenía que hablar A la mueblería estuve yendo varias veces y estuve llamando y nunca me contestaron el dueño es un chino me salió bien pésimo y me dijo que no me daba garantía solo tiene ocho meses vende muebles todos podridos no lo recomiendo no sirve para nada y son caros creo yo que por lo que yo pagué me justo que él me había dicho que él no da garantía pero son buenos para cobrar es lo peor al principio cuando uno va agarrar las cosas le ofrece la tierra y la luna y a la hora se hacen los locos no lo recomiendo a nadie

I've visited twice now, planning to buy a sofa-set and…read moredining table. The furniture is quality and sold bundled with sofa, coffee table or ottoman, corner table AND lamp - all for heavily discounted prices. I'm not particular about layaway or credit to finances my order, so maybe I have a little more time to decide on where I will eventually buy this major purchase - expecting my investment to last at least 8-10 years, which over that time will yield a return on this investment. Best Furniture could be my next stop!

Incredible store knowledgeable and helpful staff member who taught us a lot in a tour if the…read moreincredible wood furniture which is like a museum of wonders a must visit if you are in the area unbelievably beautiful pieces of nature

Menlo Hardwoods is a wonderful store in Menlo park - we normally stop by to chat with George the…read moreproprietor who seems to know everything possible about wood and wood furniture; he clearly loves what he does! The pieces are not inexpensive but the quality is exceptional and everything is unique. We plan on collecting more and more as time goes on.

Great prices and friendly delivery! Am furnishing an entire one-bedroom Apartment through United…read moreFurniture. They have lots of quality stuff. It's great to be able to shop and support local businesses. This store has a nice selection and competitive prices. We happened on United Furniture Club when we went to Office Depot, located in the same parking lot. Boy, am I glad we stumbled upon this furniture store. I recommend stopping by and shopping for quality furniture.

We bought a love seat and they delivered it yesterday. It's ok, but one of the legs is bent. My…read morereal issue is they disposed of the box and packing material in the room where the trash chutes are, right under the sign that says "don't leave trash in this room"! Way to help us be neighborly. We can be fined by the building managers up to $650 for that. Thanks for leaving that mess for us to clean up on thanksgiving day!