I've purchased all my down pillows from them for decades but never will again. I purchased my usual pillow last week (soft Vienna) to replace one that had gone flat after 7 years. After one week, my new one is so flat that it's unusable. They've drastically reduced the quantity of down in their pillows. There are no returns possible for down purchases. read more

One of the worst experience ever. I think either she was the owner or maybe the manager of the store.... kept on ignoring us.... we waited and waited for her to assist us for 3 separate visits, she continued to ignore us while hiding inside her office.... the other sales associate had no idea why she would hide inside the office despite being notified she had customers waiting for her.... speechless.... racist? Would never ever go into this store anymore and will never recommend buying from them. read more

Beautiful store window display. Love the comforter Lovely little store where you'll find beautiful yet limited supply of bath and bed linens. Very pricey. No one in the store but me and the sales associate. The parking lot is huge but beware it gets really packed between 11:30 am - 1:30 pm read more

Scandia Home - Home Decor Near Me - Palo Alto, California

My dad bought me a pillow from here as a Christmas present about 3 or 4 years ago. I'm so hooked on sleeping on it that if I sleep on anything else, I get a neckache (makes it tough in hotels). Basically this store sells down pillows, comforters/blankets, and soft towels. It's expensive (hence the 3 stars) but they are so comfortable (5 stars for comfort!)! You really pay the price for comfort... They do have a bed in the store and they let me lie down on different pillows to try out which class of pillow was best for me (they have different classes of "firmness"). Not sure if they let you do that now. They keep a database in their computer and still had my name in there to tell me which pillow I had originally purchased after 3 years. I guess they do this in case your pillow needs servicing. They do things like cleaning & "refluffing" for a price. If you're curious, their pillows start around $200, up to $400+, depending on the amount of down inside and the size of the pillows. No drinks allowed in the store (there's a table in front to leave your drink) and no cell phone use. There's generally only 1 employee at a time and when she is busy with another customer, she tries not to ignore you and still see if you're doing okay. It's the best pillow I've ever had (and the most expensive) which my husband keeps on trying to steal from me... I may need to get him one of his own soon. read more

Walked in here for the first time and it smells so good inside...their candles on display did it! They're for sale too. Sniffed each fragrance (of course) and I wanted to buy one each...but I didn't. Small selection of luxury bedding essentials from down comforters, 600 thread count pillow cases and bed linens. Bath essentials are pretty pricey at $17 for a cashmere washcloth. Yes, it is cashmere & feels like one too. The store is currently offering 20% discounts for end of the year sale. Unfortunately my wallet couldn't afford their merchandise but I now know what a cashmere towel feels like. read more

This is a review of the company, not the individual store, where representatives have always bee nice. My experience with Scandia Home office in LaCross WI, while claiming the most prestigious of products, left me feeling that not only did not they not honor warranties, they refused to afford any type of customer courtesy acting like a bad experience with a discount store manager who has the lowest of business practices. I have outlined some facts, or drop down to the BOTTOM LINE, below. I purchased pillows many years ago with a lifetime warranty--still saying so right on the tag. This type of warranty is no longer offered. That warranty was honored on other products in other cases in the past. The pillows were leaking down and the fabric was failing. I received an RMA and sent them back. The most senior person available refused any warranty help. I was advised the warranty only applied to defects and there was no defect. I explained that products had been refurbished under warranty in the past. She confirmed with a former store manager that this had occurred on occasion. She then responded that all stores were individually owned and if a store elected to do something for a customer in the past it did not obligate the company. I asked if instead of arguing over warranty, a customer service accommodation was possible, and she refused. I pulled a quote off the internet from the former general manager that "Because of our lifetime guarantee, you can send it back for refilling and restoration." showing the company policy to refill and restore. I was then told yes they would do that, but what that warranty language meant was that the work would be done, but charged for at their usual rates. The story changed so now there was a guarantee, but that guarantee didn't mean that required work didn't need to be paid for. After some months I again contacted the company after speaking to store representatives who said some alternatives should have been offered by the company. They sought to intercede but said they could accomplish nothing because I had previously been dealing with the home office. They said they would have the company person they had spoken with call me, which never happened. Instead I had to call again and was advised at that time that the pillows and records were only kept for six months and all records and my pillows were gone. As a last effort I again asked for a one time customer courtesy given the circumstances for someone who had bought many products over many years. I was again told they had a "profit margin" to meet. I was told there was an upcoming sale to the public at 20% off and they would replace the pillows at that public sale price. I explained I had seen discounts online of 35% and 50%. She again said the stores were individually owned--I mentioned one specific store and was told they had been directed to take down their sale offers and that if a customer went to purchase that product the system would throw it out. So the stores are individually owned and thus they are not responsible, but they can direct the stores to remove things from their sites. As we spoke I pulled up that same Scandia store site and saw the same offer for pillows at 50% off. BOTTOM LINE: I had a warranty issue. I was first advised that the warranty applied only to defects not refurbishment. I provided examples and a written statement by their former manager indicating that it did apply to refurbishment. I was then told what that "meant" was I needed to pay for the "warranty" refurbishment at their usual rates. I consider stories I received contradictory, and an effort to tap dance around clear language to avoid honoring their warranty. Warranty aside, for the supposed prestige of the product and the company, some customer courtesy should be possible, which was refused, reportedly because they needed maintain their "profit margin". Generously giving me the upcoming general public sale price of 20% off was all the company would do. The store employees are nice; the product may be good. The company will need to achieve their "profit margin" from others. read more

I love going into this store. The products are amazing and you can order custom if you like. If I could, I would buy everything in there. Linda, the store manager, is an absolute charm to work with and is very knowledgeable about all of the products. read more