I have been going to the European Wax Center at Tempe Market Place (2040 E Rio Salado Pkwy M6,…read moreTempe, 85288) for just over three years. Shortly after starting there, my waxer left and the one the store assigned to me next was BRUTAL (I have a very thick, full beard, so getting the edges waxed needs to be done correctly). Therefore, I researched the waxers on staff and saw that Alicia had gotten outstanding reviews, and specifically concerning my needs, and I have been going to her ever since. Alicia does so well, I recommended my best friend to go to her, since his girlfriend likes his face completely smooth, but, his beard grows in like mine, and her tips from each of us far exceed the paltry percentage she gets per customer from EWC.
European Wax offers year long passes, where customers can go as often as necessary, and I since I need to go every two weeks to minimize the how much hair is being pulled at one time, I started getting those, since it would save a lot of money. I have five months left before the current year is up. My best friend also bought a year pass, after experiencing Alicia's skills and the lasting results.
In the time I have been going to this location, the store has gone through SEVEN managers, with the latest one being Courtney, who has been there a month and a half. And now, Alicia is fired. Funny how the SIX managers BEFORE Courtney, did not fire Alicia, so, it should not take a rocket scientist to figure out who is the problem.
Since my waxer is gone, one I trusted and counted on to do the job right (and we always have a great rapport), and I hold those in charge of the store, above the manager level, responsible, I will NOT be coming back to European Wax Centers, ever, for my business. I also want the balance of my pass fees refunded. When I talked to Courtney, she said she could only give me store credit. When I asked to for the corporate number, she said that the location was a franchise, so there is no corporate tie.
After some digging, I called Courtney back and asked to speak to her bosses, Lauren and Jacqueline. She said she would pass the message. After not hearing back from either of them, I went into the store and asked her in person for their numbers. She said she could not give out the numbers, but, had left a message with them about my, "concerns". Later, she called me back and claimed that I had gone enough times that there would not be any prorate left on the balance.
I do not appreciate European Wax Center for bouncing Courtney from the San Tan Village location to the Tempe Market Place location, because she could not work and play well with others, there (funny thing about the internet, things of record NEVER go away), and I do not appreciate Courtney for firing Alicia when six other managers prior had the management skills to not fire her, nor do I appreciate her gatekeeping the contact information for her bosses. But, that's ok, I will find it and let them know what I think.