European Wax Center Tempe Marketplace has become an absolute embarrassment. After more than 10…read moreyears as a loyal member, I'm done. I will not be renewing my membership because this location has completely fallen apart. The turnover is beyond ridiculous. Every single visit there's a different General Manager , a different front desk employee, and a different aesthetician. At some point you have to ask why. Are employees quitting because of poor leadership, or are they constantly being fired? Either way, it speaks volumes about how this center is being run. The current General Manager COURTNEY is, without question, the worst I've encountered. COURTNEY is arrogant, dismissive, and completely incapable of taking accountability or resolving even the simplest customer concerns. Instead of de-escalating situations, COURTNEY makes them worse. It's shocking that someone with such poor customer service and leadership skills is managing a business built on client relationships. This location has destroyed the reputation of a brand I was once happy to support. Corporate should take a serious look at what's happening here because this center is driving away long-term, loyal customers. I expect someone from corporate to contact me and explain how a location can decline this dramatically.

I have been going to the European Wax Center at Tempe Market Place (2040 E Rio Salado Pkwy M6,…read moreTempe, 85288) for just over three years. Shortly after starting there, my waxer left and the one the store assigned to me next was BRUTAL (I have a very thick, full beard, so getting the edges waxed needs to be done correctly). Therefore, I researched the waxers on staff and saw that Alicia had gotten outstanding reviews, and specifically concerning my needs, and I have been going to her ever since. Alicia does so well, I recommended my best friend to go to her, since his girlfriend likes his face completely smooth, but, his beard grows in like mine, and her tips from each of us far exceed the paltry percentage she gets per customer from EWC. European Wax offers year long passes, where customers can go as often as necessary, and I since I need to go every two weeks to minimize the how much hair is being pulled at one time, I started getting those, since it would save a lot of money. I have five months left before the current year is up. My best friend also bought a year pass, after experiencing Alicia's skills and the lasting results. In the time I have been going to this location, the store has gone through SEVEN managers, with the latest one being Courtney, who has been there a month and a half. And now, Alicia is fired. Funny how the SIX managers BEFORE Courtney, did not fire Alicia, so, it should not take a rocket scientist to figure out who is the problem. Since my waxer is gone, one I trusted and counted on to do the job right (and we always have a great rapport), and I hold those in charge of the store, above the manager level, responsible, I will NOT be coming back to European Wax Centers, ever, for my business. I also want the balance of my pass fees refunded. When I talked to Courtney, she said she could only give me store credit. When I asked to for the corporate number, she said that the location was a franchise, so there is no corporate tie. After some digging, I called Courtney back and asked to speak to her bosses, Lauren and Jacqueline. She said she would pass the message. After not hearing back from either of them, I went into the store and asked her in person for their numbers. She said she could not give out the numbers, but, had left a message with them about my, "concerns". Later, she called me back and claimed that I had gone enough times that there would not be any prorate left on the balance. I do not appreciate European Wax Center for bouncing Courtney from the San Tan Village location to the Tempe Market Place location, because she could not work and play well with others, there (funny thing about the internet, things of record NEVER go away), and I do not appreciate Courtney for firing Alicia when six other managers prior had the management skills to not fire her, nor do I appreciate her gatekeeping the contact information for her bosses. But, that's ok, I will find it and let them know what I think.

Celeste is amazing. Quick and professional. The salon itself is super cute and always smells and…read morelooks clean. Great pricing too.

Clean, friendly, and thorough instructions and explanations given to me regarding care/…read moremaintenance, as this was my first time getting lashes. My service was provided by Melinda R., who was very personable, punctual, and helped walk me through the process alleviating any anxiety I had. She was very skilled and helped me choose just the look I wanted with the right amount boldness. I am amazed in the few days since how many compliments I have received. Definitely 10 out of 10!

I went in for a few services and was overall fairly satisfied…read more Upon arrival, I was greeted by the receptionist by name. The lady was polite and made me feel welcomed. I was offered water and quickly completed the necessary form. The waxing specialist was nice. She had an outstanding personality that made me really comfortable which is great since it's a fairly intimate service (depending on what you're there for). The facility was extremely well kept and clean. The only reason I didn't rate a full 5 stars is because I did discover a few spots hair was left when I got home. When paying the higher costs for the service, I wouldn't expect to find any missed patches and there were a few. Overall, I'd give them another try due to the friendly and comfortable atmosphere. If I walk away again with missed patches, at that point I'll explore other options for waxes but I'm optimistic that next go around will be better.

Amazing experience with Jayde- professional, super knowledgeable and kind- you're already super…read morevulnerable (full Brazilian...use your imagination, folks!) and she makes you feel super safe. All the staff there is really warm and welcoming- clean space and should NOT be compared to the ray road location- that was...

Amazing. Been going to waxing the city for years, no complaints, but this spot was available when I…read moreneeded and the reviews are great. It was the most painless, the quickest and cleanest wax I've ever had. Sarah is magical

A year later and I still love this place! Dani is so efficient with her waxes and I leave feeling…read moresilky smooth every single time. Practically painless and very thorough, I refuse to go anywhere else. Great staff, great service, lots of availability and the shop is super cute.

Areli did an amazing job and was so friendly and made me feel so comfortable my entire visit!! I…read morevisited another Hello Sugar and wasn't entirely happy with my experience but I gave it another try at another location and I am so happy I did! It was quiet and clean in the front, Areli was calm and laid back while still being professional and respectful. I booked another appointment with her immediately!

I will never go anywhere else to get waxed…read more I have nothing but good things to say about my experience here. The studio is clean, well kept, and has a modern sleek design. The staff is super kind and knowledgeable about the prices, packages, and products they sell/offer. I have had brazilian waxes at other spas, on my way to those appointments I always fear for the pain m. At Hello Sugar I saw Melia, and the way she waxed was one of the least painful Brazilians I have ever gotten. I am 37 weeks pregnant and have heard brazilians are more painful when pregnant... even still, the pain was probably a 1/5. Oh and if you park in the paid lot, they validate your parking so it's free!!!

I moved to Mesa recently and needed to find somewhere new to get my brows threaded ! and I stopped…read moreby this establishment 2 weeks ago and was very very impressed! It was a very busy day I had 5 people in front of me, and there was 1 woman working, I do wish she had someone with her, but she held it down beautifully, every person who walked in and out their brows were beautiful! mine specifically i've always had problems with people thinning my brows but kept the thickness and the shape! I was very happy! and she was personable as well :) she was working so hard, was fast and efficient and kept a positive attitude! thank you! These pictures were from a week after my brows were done and I love them!

Chanita was the name on my receipt. She was really nice and patient. She took it step by step and…read morehair by hair. You don't have to worry about her taking too much hair off of your eyebrows. She didn't quite get the style I was looking for, but my eyebrows weren't as thick as they were before either I would definitely go back to visit her.

I really wanted to have my eyebrows done here and I had high hopes for this place. I went out of my…read moreway and made an appointment and when I showed up at my time No one was there. I called but no one answered. I don't have a car so I was stuck in the sun until I ordered another ride to pick me up. I bet this place has really good services but if you want professionalism this place isn't it.

I have been going to Natasha for over 10 years and refuse to let anybody else touch my eyebrows…read moreanymore. She is a thorough artist whether it's eyebrows, facials or something else. She listens, provides warm, professional service and you leave with a nice, clean, fresh look.

Rose and Jennifer are the amazing! Both so friendly and polite. The environment is great here…read more Would definitely recommend this salon!

I was at the mall & stopped into 7 Days Spa & Nails at Tempe Marketplace after my usual spot…read moreghosted me--again. Two months, multiple calls, straight to voicemail. So, with a trip coming up and no time to search, I gave this place another shot for convenience. Everyone was friendly, and I was seated right away. I chose the $65 "7 Day Spa" pedicure--the second most expensive option, mostly for the 15-minute massage. The cheese grater (you know the one) went a little too hard and left me with a tiny cut--nothing dramatic, but not ideal. Then came the massage, and here's where things got... lopsided. My right foot got the full spa experience: deep massage, attention to detail, 10/10. But my left foot? A light calf rub, a toe wiggle, and then back to pampering the right one. I sat there confused, waiting for balance to be restored... but nope. That was it. The tech was kind, and if he'd shown both feet equal love (and maybe eased up on the grater), I might've become a regular. But for $65, I left with one happy foot, one sad foot, and a tiny scratch to remember it by. Still looking for my pedicure forever home.

Lisa is absolutely wonderful. Her sweet personality immediately puts you at ease and she is so…read morequick and professional that she is finished before you realize it. I have been elsewhere but once I found Lisa, I never looked back. Her suite is cute, bright and comfortable, and it is soooo clean. The price is more than competitive with other wax providers in the area. And, best of all, she always does a great job. I hear that she is still giving a discount to new customers. But I recommend Lisa even without the discount. Set up and appointment, you won't regret it.

Contemplating flying out to Albuquerque just to get a wax from Lisa. She is the best there ever is!!read more

I'm a first time client and I went to visit Alyssa H. For a sugaring session and I immediately felt…read moreso comfortable. She was professional, kind, explained what she was doing and gave me some information on her experience in background. The location was clean, well lit and decorated beautifully. Alyssa's schedule works nicely for me.... she's available in the evenings and on the weekends I will be back.!!

I've been coming to sugar & wax haven on and off for almost a year (off only cause of finances, not…read morecause of the girls). I went to Vidiana for like first 4 to 6 session... superrrrr cool, laidback, easy to talk to, great listener, calm and professional. Went to another lady back in February for a trip I had (only cause I waited till last minute and Vidiana was booked out). New lady was cool. Today I had Samantha and omg what a doll. I can be pretty particular and I expressed my concerns and she took her time perfecting what I asked for and I'm grateful! Thanks girl!! (Again went to a new lady aka Samantha this time cause the time I needed the appointment was outside of Vidiana's availability) But I have had a good experience every time!! Also whoever else is at the counter when I payout is usually kind and welcoming. Great place, so happy I found them! Heat job ladies!!