Ramiro and Mohammed did an amazing job installing our heat pump. Their attention to detail was much…read moreappreciated and their work was clean. Lines and insulation were installed nicely. Sanny, who came out to talk about the HVaC options we had was also friendly and helpful.

I had an outstanding experience with Ratmir at Galaxy Heating & Air Conditioning. After another…read moreHVAC company spent nearly two hours trying to diagnose our system and still couldn't identify the problem, Ratmir arrived and had the issue pinpointed within 15 minutes, and fixed it in less than an hour. His expertise, professionalism, and efficiency were immediately apparent. He took the time to clearly explain the problem and what needed to be done to resolve it, giving us confidence that we were finally getting the right answer. It's rare to find a technician with this level of knowledge and diagnostic skill. If you're looking for someone who can quickly and accurately troubleshoot HVAC issues, I highly recommend Ratmir and the team at Galaxy Heating & Air Conditioning.

Walt is excellent at this job. in fact I have a call to him now because my house is freezing even…read morethough I have set the therma stat at 72 degrees.

We had them replace our air-conditioning and furnace. Super professional. Excellent work. I…read morewould recommend Walter to everyone.

Mr. Soto was great. Came right over and diagnosed the problem. He gave me a fair price to repair…read moreand fixed our problem quickly. Mr. Soto was professional, punctual and reasonable. Could not ask for more.

William is very patient and professional. I recommend him highly. His quote was very reasonable for…read morethe mini split installation. The installation was very clean and I'm very happy with my Mitsubishi mini splits..have had the chance to test both AC and heat with the crazy weather we're having here in the East Bay.

We had our AC stop cooling in the middle of a hot day, and with two young kids and a dog at home,…read morewe were pretty stressed. Keon Garcia came out and did an outstanding job. What I appreciated most was that he didn't just start replacing parts. He thoroughly diagnosed the system, explained what he was testing, and walked me through the results. He showed me that the capacitor was testing low, the contactor was worn and pitted, and even performed a megger test on the compressor to verify it was still healthy. After the repairs, he confirmed everything was working properly by showing me the compressor amperage had dropped back to normal and that the system had an 18-degree temperature split. Keon was patient with all of my questions and never made me feel rushed. He explained the pros and cons of the recommended repairs, including the hard-start kit, so I could make an informed decision instead of feeling pressured. I really appreciated his transparency and professionalism. By the time he was done, our AC was cooling properly again, and he even worked with us on the final price. If you're looking for an HVAC technician who is knowledgeable, honest, thorough, and takes the time to educate his customers, I highly recommend Keon Garcia. Thanks again for getting our family cool again!

Unfortunately, your response omits several important objective facts that I discussed with you…read moredirectly during our phone conversation. First, repeatedly referring to my furnace as "a 1996 furnace" is misleading. While the cabinet was originally installed in 1996, all major internal components were professionally replaced five years ago. Multiple licensed HVAC contractors immediately recognized the refurbishment during their inspections and all independently concluded that my furnace was in excellent operating condition with decades of service life remaining. More concerning was your technician's sales presentation. I was told my furnace was a fire hazard, posed a carbon monoxide risk, and required replacement in the interest of safety. Those are serious claims. Yet four independent licensed HVAC contractors disagreed with that assessment, and none recommended replacing the furnace. Instead, they all recommended replacing only the air conditioner. You also claim the photos your technician showed me were legitimate. That claim is difficult to reconcile with what I personally witnessed. I watched all four of the other contractors perform their inspections in real time. They each inserted their phones into my furnace, showed me live video from inside the unit, and provided photographs of the internal components. All four sets of images were consistent with one another. None resembled the photos your technician used to justify replacing my furnace. That discrepancy is exactly why I sought multiple independent opinions before making an $18,000 decision. During our phone call, I explained all of this to you and provided the context regarding the refurbishment. Your public response ignores those facts and instead repeatedly relies on the original installation date to justify the recommendation somehow. My review was never about whether homeowners can replace both systems at the same time. Many choose to do so. My concern was being told that I NEEDED to replace a recently refurbished, fully functional furnace because it was supposedly unsafe. After obtaining four independent opinions, I concluded that your recommendation was not supported by objective facts. "Facts don't care about your feelings" the saying goes. Prospective customers can draw their own conclusions. I certainly did, which is why I sought additional opinions before authorizing nearly $18,000 in work. That decision saved me thousands of dollars, a potential service install nightmare (see the numerous 1 star reviews by others) and I stand by my review.

I had a great experience with this company installing a mini-split heat pump system in my home…read more From the beginning, they were friendly, professional, and easy to communicate with. They took the time to answer my questions and made sure I understood the process. The installation itself went smoothly, and the quality of their work was excellent. Everything looks clean and works perfectly. On top of that, their pricing was very reasonable compared to other quotes I received.

Ian and Jason from Mercury Heating & Air did an outstanding job installing a new heat pump to my…read morehouse. I called 6 contractors to get some bids and the majority had a sales team that gave me the estimates, none are actual installers. Ian/Jason stands out because they actually came to my house, gave the estimate, and did the install themselves. No high pressure sales team and no technicians. Ian was very thorough on finding the right solutions for what I need, a rare quality nowadays for an honest contractor. On the day of the install, they came on time, completed the install, and cleaned up everything. I will be using Ian/Jason for all my HVAC needs and will be recommending them to friends and family.

We contacted Sean to come give a quote and he came out next day, gave us a quote the quote he gave…read morewas the best we got and he was able to fit us in the next day to get a new AC on our house. the service was great and you can tell Sean really cares about the people he is serving! We even had a separate problem that needed fixing and Sean was just a text away and got it solved no problem. We will definitely be recommending him to anyone that needs any Heating or Air Conditioning needs! 10/10 Value and service!

Sean replied through the Yelp app within minutes and was super flexible with my schedule, even when…read morewe ended up running late the day of. The tech worked quickly, figured out the issue, and got our AC running again. He also gave us helpful recommendations on how to keep it running better and let us know roughly how much life some of our other systems may have left so our fam can plan ahead. This was such a relief after the last company we used had to come back 3 different times to fix an issue. We'll def ONLY be using Councell for any future AC needs.

I needed to get my HVAC system replaced for my house, so I sent out a couple of requests via Yelp…read morefor quotes from highly rated service providers in the surrounding area. Paul, the owner from MechPros HVAC came over the weekend to do the assessment and consultation. It was very helpful be able to do it over the weekend so I didn't have to take time off from work. He was on time, communicated well, and very thorough. Among the half a dozen vendors I contacted, he was among the few that truly listened to my input instead of trying to upsell or push options I wasn't interested in. After comparing all the quotes, MechPros' quote was very competitive. I decided to go with them and scheduled the job which was able to start quickly in about a week after signing the contract. On the scheduled day, Will and Kieran, the two installation crew members, arrived right on time. They were courteous, personable, and professional, and did a good job. They kept the job site clean and neat with drop clothes with minimum disruption. After two days of work, the installation was done. They cleaned up nicely, took away all the disposable materials, and restored everything back to where things were. The installation job was done very neatly in the attic and backyard. I can tell they are proud of their work too. The new system is much better than the system it replaced. After the system started up, I noticed some issues. Paul was very responsive and sent a technician immediately to check it out. After a repair that wasn't successful, he personally came out and concluded that the issue was related to the equipment. Paul took responsibility and ownership of addressing the equipment problem under warranty with the manufacturer. He sped up the resolution by fronting the cost of providing replacement components and dealing with the warranty replacement parts separately to reduce the system down time. I appreciate MechPros HVAC and Paul for taking ownership and having customer service as a top priority. After the problem was resolved, MechPros also helped coordinate the city inspection to secure the final permit approval. I would not hesitate to recommend MechPros HVAC for anyone who needs HVAC system services.

Paul at Mech Pros is is a top tier Hvac technician. He is exceptional with installing and repairing…read moremini split heat pump systems. A really nice guy who just knows his craft. His pricing is more than reasonable 925 665 9003

Had a leaking toilet and the water was getting under the flooring. Jorge came and took care of…read moreeverything! He also shared some knowledge that as a new homeowner I truly appreciate! Very pleased with the work, so happy I reached out to this company and will keep them in mind for future services that may arise! Thank you Jorge!!

Our A/C went out. Jazz was awesome and did the following: sent a great tech (Sergio) out the same…read moreday we called. He detected and replaced a blown capacitor and got the A/C working right away. He measured all the components of the system outside and tested the cooling effectiveness inside the house. He was happy to have me out there as he worked and explained everything he did. What he did not do: upsell / recommend a new system install. Though he did explain that our 22 year old unit was likely reaching the end of its service life. These guys are very straight shooters in an industry with some sketchy common practices. Price for analysis of both systems and the repair of 1 unit was very reasonable.

Great job!!! Great and polite and knowlegable team!! Quick…read moreresponse!! work completed on time!!! Many many thanks!!!!

One word.. Impressive. From start to finish it was a great experience…read more I wanted to replace my ac unit / furnace since it was 22 years old. Last few years, the ac would sometimes turn on and going into this year, I didn't want to worry. I booked Smart on-line and it was really easy. Michael came by and he checked the current setup and explained what needed to be done to replace the unit. He was extremely knowledgeable and answered all my questions. Granted this was my 4th quote so I knew somethings. He never pressured me to purchase but i decided to pull the trigger to have him do the job. The rate was competitive but it was his knowledge and being personable that I made me feel comfortable to have him do the job. The replacement happened the following week and his team took all day. Michael went above and beyond making sure the job was done right and replaced a wood piece to my attic that he didn't need to do, but he did. Very nice. I talked to Susie at the office and she made sure I was aware of the next steps for the HERS test and city permit visit. She was personalable and said to call her or Michael with any questions.

This review is a few months overdue. Was having issues with our AC during a heat wave in July…read more The unit would turn on but wasn't really cooling the house. Asked a few companies to come out and take a look at what was going on. First company recommended that I have my system replaced since it would be cheaper than fixing. Second company, I just asked for a quote but they didn't mention anything about an easier solve. Thankfully, I called Clayton Brothers for a third opinion. Nathan listened to the issue I was having as well as the age of the system (~10 years old) and said he would sent someone out to see what they could do. Cory came out a few days later. Got my AC up and running without any major repairs. Also made some adjustments on the outlet from my condensate drain pan so I wouldn't have issues there in the future. Highly recommend. Awesome people to work with and they're willing to solve/fix problems without recommending full replacement.

Last July 5th we were on day 5 of a 10 day heat wave. AC stopped so I was referred by AHS to…read moreanother company who wanted to charge me $5680. NATE of Clayton Brothers checked the unit & said compressor was fine. Cleaned something, switched something, and I've got my air conditioner back. They are the ONLY company I'll trust from now on. Don't waste your time with other companies. Go with the local pros who know EVERYTHING EVERYWAY to get units fixed right!!