What an incredible business Ian and his team are running with Mercury Heating and Air. There is a reason Mercury has 5 stars on Yelp. Our furnace recently went down and was not blowing hot air, leaving our house less than 60 degrees inside and getting colder. We called the original installer (not Mercury) of the furnace to take a look and see if he could fix it. Couldn't figure out the problem but said he would replace the motor and pressure switches for $2,000 after looking at the unit a bit. He then told us we should consider installing a heat pump, so we decided to get quotes from several companies to install one. Ian was the only that asked us "do you actually want to replace it?" instead of immediately trying to sell us a new unit. Even just speaking with him over the phone for a few minutes, he showed just how knowledgeable he was and what questions we needed to ask the other sales reps. So I waited for Ian to come by and give us his opinion. Within 20 minutes, Ian had CORRECTLY diagnosed the problem and had our furnace back up and running for the first time in over a week. He then showed us everything that was wrong with the original installation of the unit. Ian is so incredibly knowledgeable about every single aspect of these units: the thermostats, motors, electrical, filters, fuses, wiring, troubleshooting, everything. He also gave us a quote for the install of a new heat pump and the pricing was incredibly competitive compared to all the other big names in the area. I will NEVER call any one else to get my HVAC serviced ever again. Ian and his team have our business for life and we couldn't be any more grateful. read more

I really appreciate the work Ian did on my project. He understood exactly what we needed and was very willing to work with us to resolve the issue. His communication was excellent, and he took the time to share his knowledge so we could better understand the problem. It's clear that this is an honest company that genuinely tries to help everyday homeowners like us. I would definitely recommend their services. read more

I had a great experience with this company installing a mini-split heat pump system in my home. From the beginning, they were friendly, professional, and easy to communicate with. They took the time to answer my questions and made sure I understood the process. The installation itself went smoothly, and the quality of their work was excellent. Everything looks clean and works perfectly. On top of that, their pricing was very reasonable compared to other quotes I received. read more

Requested a job over the summer to service the HVAC system after the AC kept tripping the breaker. The service tech came out promptly and quickly diagnosed the issue. After installing a hard start kit, the issue was resolved and we were back with cold air in the house. I would highly recommend this local business for any HVAC needs. They're responsive, honest and prices seem reasonable compared to other local options. read more

Great service. Great value! Didn't try to sell me on a new system unlike the other companies that came to look at the furnace. He brought the right tools and brought parts. read more

We had an amazing experience with Mercury Heating and Air! Ian, the owner, is not only incredibly knowledgeable and professional, but also one of the kindest people you'll meet. He's originally from Hawaii, and he brings that warm, welcoming spirit into everything he does. From the moment he showed up, he took the time to explain everything in detail and made sure we felt comfortable with all our options. The work was done efficiently and with great care--our system is running perfectly, and we've already noticed a big improvement in our home's comfort. If you're looking for honest, high-quality HVAC work from someone who truly cares, Ian and Mercury Heating and Air are the way to go. Mahalo, Ian! read more

We have had the most excellent experience with Mercury, replacing our AC unit and our entire duct system. The team diagnosed our uneven airflow very quickly and found bigger issues left by previous installation from home warranty. They gave us the best quote and were extremely knowledgable throughout the process. They never tried to upsell and always kept our best interest in mind. They even came back multiple times to adjust our nursery's dampers because we were indecisive about the temperature in there. Highly recommend this trusted team. Much better experience than other vendors that were also highly rated. read more

I can't believe how much they helped me out of a bind with a shady HVAC contractor. They removed the shady HVAC and installed a new unit with skill and patience. They were so honest in explaining . They have all the legal documents that should be given and explain all the rules and regulations that are to be followed. They are my knights in shining armor and have integrity (unlike my prior HVAC installers - Mod Comfort Solutions Heating and Air). I am so happy that I did business with these gentlemen. AND A VET OWNED BUSINESS.. DOUBLE PLUS read more

Great company to work with. Replaced my HVAC system. Did great work, explained everything well, could not recommend more.

I got about 5 quotes and they were all over the place on what I needed. Multi zone? Size? Of all of the companies I met with mercury won. I dont regret it Ian and Jason were on time to arrive and finished the job on schedule. Ian even suggested I don't need to buy some other things a friend recommended. Ian wanted to come by Thursday or Friday. I told him Friday was better. He suggested he come Thursday because if he doesn't finish the job Thursday, which might be the case, he could finish on Friday where if he came on Friday, he wouldn't finish until Monday. I agreed with that plan. It turned out to be the case it took one and a half days so they did most work on Thursday and finish by Friday noon Would use again and recommend them. Thanks guys read more

Ian replaced a furnace at a rental property last year and I do not have any complaints about his workmanship. Unfortunately I was out of town with elderly parents when he called for payment at the completion of the job. I was helping my father climb down some steep stairs and asked if I could call back in 10-15 minutes to give my credit card information to him. Ian was very impatient and and practically demanded payment immediately. I was stunned at how rude he was considering all his positive reviews. I might have caught him on a bad day, but what it almost sounded like he prejudged me and thought I was trying to not pay for his services. I sat my dad down on the stairs and got my credit card out to make sure he was paid immediately. As a fellow small business owner with over 25 years of customer service experience I would never spoken to any of my customers that way. It soured what could have been a good experience. read more

Our HVAC heating system was fixed over two visits. Quick diagnosis and efficient follow up to take care of the issue. Highly recommended

Quick response to a weekend repair. Came out and fixed it right away. Very knowledgeable. Will definitely consider when we replace our hvac. read more

Had a problem with our heater blowing cold air. Ian responded right away, quickly diagnosed the problem and got the heater working again. Service call charges were very reasonable. He also changed our filter before he left. Great guy, knowlegeable and service you only get from an owner-operated business. Highly recommended! read more

Ian contacted me regarding my project and raised some topics I had not considered for this installation. After doing some research it was clear that his suggestions were vey good ones. I went forward with his suggestions and have been very happy with the results. Ian was very responsive, on time, and professional during discussions and installation. He and Jason were very detail oriented in completing the install. (The project was replacing a gas furnace and AC unit with a heat pump system) read more

Our heating went out during one of the coldest, rainy days of the month of December. We called Mercury and they came out and inspected our furnace and gave us the bad news that the furnace is dead. Within a few days, Mercury Heating and Air came and installed new furnace and air conditioner in 1 day! They also took care some of the problems with the previous installation. This is one of the best company to work with if you have HVAC problems. read more

Our air conditioner went out on a very hot day. They were here in 30 minutes and fixed it. Very impressed with his knowledge and grateful it was fixed so quickly. read more

I was having issues with my AC tripping the breaker so I reached out to Mercury to schedule a service call. They were able to come the same day (Saturday), diagnose my problem, and perform the repair-- all in one quick visit. The price was reasonable and fair. Highly recommended. read more

Of course, during one of the coldest weeks we had here recently, my 30 year aged Heating system decided to stop working. I did some testing and believed I knew what the issues was so I started calling around to see who could assist and help get my wife her heat back. After speaking with several other companies, I managed to reach Ian at Mercury. What an honor and so refreshing to work with such an honest and professional person who as you speak with him, you can hear and feel his integrity. I explained what I believed to be the issue and what I had done in my troubleshooting get to this determination. He agreed that it sounded like the part I felt was the issue. Ian truley knows his stuff and is willing to share his experience and knowledge with you while at the same time educating you. Something companies used to do, focus on helping the customer Unfortunitly I had another company come out during this same period and when I advised them of what I believed to be the issue and how I came to this determination, all they did was a "voltage check " at the door and wanted to charge me $199 and then they would see if they could get the part and more important, upsell me into a new system. I regret that I did end up purchasing a new HVAC system from another company. I am not regreting the particular system I purchased BUT rather that I did not give Ian/Mercury the business. If I ever have another need for ANY HVAC related matters, Ian WILL be my go to service provider. Look no furture, you can not go wrong with Ian and Mercury. read more

We used Mercury to replace our HVAC when it unexpectedly went out in 108 degree weather! They were efficient and did high quality work and provided trustworthy information. We highly recommend them. read more

Mercury Heating and Air is my forever HVAC company. First, let me say my A/C was NOT installed by Mercury and was about 7 years old. Two years ago during the Memorial Day heatwave, my A/C went out. At the recommendation of a neighbor, I called Mercury. Ian answered right away and responded to my house later that day like an artic hero; restoring the sweet, cool breeze to my home. Fast forward to this year. My furnace was 23 years old. I didn't want it to go out at an inopportune time. I called Mercury and set up an appointment to have them come look at my system. Ian arrived on time and laid out my options. I was in that awkward time of my furnace being on its last legs and the a/c being middle aged. Ian provided me all my options. I don't think you can even call Ian low pressure. He's no pressure. He gave me my options and answered all my questions. Never once did I feel like he was being pushy. I got such a good vibe from Ian, I didn't get other quotes. I felt like he was my big brother looking out for me. Install day arrived and Jason showed up right on time and got started. Jason and Ian hoofed it up and down three flights of stairs ALL day to get my new furnace in. I chose to also have a new a/c installed to keep the equipment on the same schedule. They were kind, professional, clean, efficient and kind to my cat. (Hey that's important! ) Icing on the cake: quote said 3% off for cash/check. I thought that meant they would add 3% to the price if I used a credit card. No! He actually deducted 3% when I pulled out my checkbook! It sounds like their mother is writing this review, but I really had such a great experience and want others to know that if you want an enjoyable, no pressure experience, these are your guys. read more

We are very pleased with our new Goodman air conditioner from Mercury Heating and Air. Our old (over 20 years) air conditioner stopped working. It could not be repaired. The required refrigerant has been banned (bad for the environment). We were fortunate to get a new unit for a reasonable price. Ian and Jason were friendly, professional, and prompt. They are transparent about pricing. They also checked our heater, made recommendations, replaced and/or cleaned a few parts. Will I use them again? Absolutely. Thank you Mercury. We are comfortable in any weather. read more

Mercury Heating and Air did an excellent job reviewing our existing furnace and AC system which had broken down, and then replacing it with a heat pump. They recommended adding an additional return duct which is required for the new system. None of the other companies we received estimates from mentioned this requirement. They did a great job, were very polite, and did not charge us for additional required work not specified in the contract while installing the new system. They were hard working and kept us abreast of progress. They also did a great job of cleaning up each day when they were done. The owner (Ian) was very knowledgeable and explained everything so that I could understand what was going on. They mentioned that many other companies perform the installation but don't consider the system maintenance and repair during the installation. As a result, according to Ian, many times the installers have piping and other items blocking the furnace access door which doesn't allow the door to be removed causing a simple maintenance problem to skyrocket into a major problem because these blockages have to be removed and re-installed after the maintenance or repair is completed at a much higher cost. The other technicians - Jessie and Jacob were also very polite and helpful. Because of their extensive knowledge and experience I would recommend contacting Mercury Heating and Air if you want the job done right !!!! Mercury Heating and Air 140 Mason Circle, Suite C, Concord, Ca. 94520 (925) 233-5555 read more

Amazing company! Our A/C stopped working right in the middle of a heat wave. We contacted Mercury and they were able to come out the next day. Ian is very knowledgeable and went above and beyond to explain the issue to me. He fixed it on the spot and continued to answer questions I had about improving our HVAC system. He will not try and sell you something you don't need. Fair prices and great customer service. Highly recommend them! read more

During the week of record heat in July 2024, our house AC stopped working early Sunday evening. I contacted Ian because of his excellent service last time and he quickly got back and informed me that his schedule is fully booked a week out. Ian could easily stop there. Instead, he took care of me with such genuine customer service and care. I was so grateful that Ian went above and beyond and guided me via text messages right away on how to do some basic diagnostics without asking for any fee. He took time to send me pictures on how to locate and check the fuse. Sure enough, with his extensive experiences, he nailed it on the first try - the 15 amp fuse was blown. The system was back on after replacing the fuse. It was such a relief knowing my family would have AC back on during the ongoing heat wave. Ian followed up the next day to confirm the problem is fixed. This is such a great experience based on the superb services provided by Ian and Mercury Heating and Air. I want to share and recommend them with anyone who is looking for heating and AC services. read more

I had a fantastic experience with Jason from Mercury Heating & Air who installed a new furnace and air conditioning for our home recently. I wanted to wait a few months prior to providing a review. I was first introduced to Mercury 3 years ago when I noticed an unusual smell coming from our vents. I contacted them via Yelp to schedule an inspection and unit diagnostic and it turned out we had a rodent issue in our crawl space! While this was alarming to hear I am glad we ruled out any issues with our unit and thanks to Mercury they recommended we contact an animal control company that specializes in rodent proofing and clean up in attics & crawl spaces (I left a separate Yelp review for the company for those that are interested). During that inspection, Mercury also did us the favor of assessing the performance of our 20-year-old unit and informed us that it was on its last leg and to start preparing for a new install when the time was right. Fast-forward to 3 months ago our heater died in the midst of the severe rain storms and cold. Mercury came out quickly to provide repair and replacement options in a calm and informative way. I didn't feel pressured at all. Jason took the time to answer all my questions via phone/text and outline specific line items on a professional estimate. The entire installation was done in a day with 3 crew members. Jason even made himself available on a recent duct question I had that was unrelated to the original installation. The heat and air run smoothly and are quiet and efficient. Mercury went above and beyond to help customers to financially plan and make informative decisions for their homes. I cannot recommend them enough! read more

Four days ago I awoke to a cold wintery morning, and turned on my 25-year old furnace. I was surprised to find that after an hour, the temperature in my home had not risen. I checked the furnace in the garage and found that while the fan was running, the furnace burners had not turned on. I immediately looked for an HVAC repair company on Yelp to find one to call. I found that Mercury Heating and Air had a nearly perfect 5-star rating over more than 150 satisfied clients. After carefully reading dozens of the most recent reviews to ascertain that these were genuine, I called and left a message for them to come to my home to diagnose the problem and propose a solution. Within 20 minutes, Ian returned my call and set up an appointment for a home visit an hour later. He arrived in less time than that, opened the front of the furnace, tested the electrical control unit, and determined that a replacement of that unit would be necessary. We discussed the cost, and the financial pros and cons of replacing the old furnace and air-conditioner with new Goodman models that would be more efficient, and last the rest of our lifetime. Ian was very thorough and methodical in explaining how current technology was superior to that in my quarter-century old equipment, and answered all of my technical questions easily and even surfaced points which I had not considered. At no time did I ever feel he was trying to upsell me. He simply provided reasonable and logical information that allowed me to make an informed buying decision. Even though I had initial thoughts of buying bigger more expensive equipment, Ian convinced me that was overkill for the size of my home, and that I would save money on my monthly utility bills if I went with his recommendation for an appropriately-sized furnace and air conditioner. My wife and I decided to go with his proposal for new equipment. Yesterday he arrived with his partner, Jason, and installed and tested the new furnace so that we had reliable heat in our home the same night. This morning Ian and Jason arrived to complete installation and testing of the new air conditioner. Ian also opened and sealed heating/air conditioning registers in each room of our house so that we would be more likely to pass the mandatory duct-testing and city building inspection following the completion of the furnace and air conditioner installation. Once they completed their work, they hauled out all of the old equipment, cleaned up their work areas, and vacuumed the rooms of the house where they had tested the registers, and left our home and side yard (where the air conditioner is) looking as if no one had been there. The new Goodman furnace and air conditioner looks great, runs quietly, and heats our home nicely. We'll see how the air conditioner does when the summer weather arrives. Ian and Jason stand by their work and their written warranty assures me that I can always give them a call if any problems arise with either the equipment or installation within the generous warranty period. Overall, my wife and I are very satisfied with the advice, service, timeliness, and equipment we received and purchased from Mercury Heating and Air. We recommend them without reservation should you be in need of their expert services. I would like to add that what makes Ian and Jason stand out personally in their small, owner-owned business is their outstanding knowledge of the HVAC industry and their personal integrity. They demonstrated their expertise not only in their meticulous work, but in their willingness to share their experience and knowledge with us and with rival HVAC companies that call them for advice. Their personal integrity is evident in their work ethic and attention to detail. Jason is a U.S. Army Infantry veteran, and Ian comes from a family of generations of military service. As a retired U.S. Army Infantry officer myself, I can see their professionalism and dedication to duty and honor in the work they did for us, and for each of their customers (as is evident in their nearly unanimous, authentic 5-star reviews). They can be justifiably proud of their contribution to the well-being of every customer they serve, and they are truly deserving of your business. read more

Mercury Heating and Air - Jason and Ian of Mercury Heating and Air - the best in the industry! - Heating & Air Conditioning/HVAC Near Me

This is my second 5 star review for Mercury Heating and Air. My heater stopped working so I called Mercury Heating and Air as they had installed it in June of 2023. Jason from M H & A came the next day and took great care to find out what was wrong. Jason kept working on the problem until he found the best solution, and he kept me in the loop throughout the entire process. These are great people to work with. Thank you, Jason. read more

We have a poorly-installed and very neglected furnace up in the attic that, when paired with a new smart thermostat, started acting the fool. I reached out to five HVAC service companies simultaneously via Yelp, and three auto responded, one came at me with a $59 diagnostic fee (waived if hired for service), and then there's Ian from Mercury who coached me through some DIY fixes, trying to talk himself out of an easy diagnostic service fee. We had some back and forth and an unsuccessful attempt to repair the issue myself, and twenty minutes into the two-hour service window on the same day, Ian was knocking on my front door. Ian is a consummate professional who is knowledgeable in his craft, personable, and doesn't seem to be out to squeeze every dollar out of his clients. He spent a solid two hours troubleshooting and trying every trick up his sleeve to get the problem solved. He even took the time to explain to me exactly what he'd done, and what my possible courses of actions are, pending the outcome of his efforts. Ian was friendly throughout the entire process and left me feeling confident that I have a solid plan for success moving forward from here. 5/5 will hire his company again for future repairs and the annual tune-ups of my HVAC components. read more

I called Mercury Heating and AC in the morning regarding no air coming out , the technician Jason came afternoon, and fix the problem quickly. Jason is very friendly, knowledgeable, explained every detail to me , and their price is reasonable. Very appreciate Jason and Mercury Heating & AC CO. Victoria read more

When we had an issue with our AC unit not producing cool air, we reached out to Mercury Heating and Air on Yelp and Ian immediately respond, which I really appreciated. Initially he was fully booked and couldn't fit us into his schedule, but later in the afternoon he called to inform us that another customer canceled so he offered to come by if we still needed the service. We did, and so we said yes. Ian was first off really knowledgable and was able to identify the issue with our central AC system really quickly. It turned out our AC had a leak so it was completely flat and out of refrigerant. He walked us through the entire process and provided us with some options and recommendations. After discussing options with him, we decided to replace the entire unit, and in the meantime till the replacement arrives, he refilled our current system with refrigerant - and voila, we got cool air again. Ian was easy to work with, highly personable, and when we asked him to put on booties over his boots inside our home, he gladly accommodated our request. It was a big deal for me personally, so it was a huge plus! He was really pleasant to work with. His service was $89 and the new refrigerant cost $361, so his total fee was $450. The very next day we found out that we actually had a home warranty that would cover for this AC issue and so we called Ian, explained the situation, and regrettably had to cancel our order of the new AC unit. He was very understanding of the whole situation. I highly recommend Mercury Heating and Air if you have any issues with your AC units. And we certainly would use their service again in the future when we have any AC work or repair need. read more

I used Mercury for a furnace install and I really liked the way they do business. I worked with Jason who is very knowledgeable, answered all of my questions and took the time to make sure I was comfortable with my choice. There was no upsell. He came out to look at my old furnace and he showed up with someone else for the install which I liked. The cost was fair. I would definitely recommend them. read more

I purchased a new HVAC system from Mercury in 2020. I have been very happy with its performance and highly recommend this company because they care about their business and their customers. yesterday I got locked out of my AC thermostat. I could not turn it off and it ran for 24 hours. One call to mercury and Jason arrived, he unlocked the system he explain to me what happened and showed me the solution. read more

We needed to get our HVAC replaced and Ian made himself available to come and take a look at our situation right away. Although the visit was supposed to be a free quote, aka, "sale visit", he started by trying to help us find our problems and see if it was fixable. The whole time he was at our house, he was educating us on HVAC and what systems were suitable for our house and need (not even once did he try to sell us the more expensive systems just for sale purposes). We can't recommend Ian/Mercury enough for HVAC problems. He really KNOWS HVAC, doesn't mind spending extra time trying to help his customers, and we can really tell that he cares and wants to help us find the best solution to our hvac problems. read more

I had an amazing experience working with Mercury Heating and Air! They replaced our furnace and added an air-conditioner in our home in Moraga and I am very happy with their workmanship and professionalism! Right from the time I was shopping for quotes, Ian impressed me with his knowledge and attention to detail. He did a thorough job inspecting everything and gave me a quote right on the spot. He was very responsive and genuine during the whole process and never tried to up-sell me. Scheduling the work was a breeze and they were ready to come out within a week to get the job done. On the day of the work, Ian and Jason came on time and worked very hard to finish the job in a timely manner. Also, they worked around my home very responsibly and cleaned up thoroughly both during and after the work. They had to shut off the gas during the installation, after which our older water heater couldn't be lit. Ian went out of his way to replace the thermocouple of the water heater and turned it back on for us. Another thing I noticed is that they did not even ask for an advance/deposit before the work and only requested payment after they had the systems up and running. I am so glad I chose them! If you ever need heating or cooling services, please consider these guys, they are the most honest, knowledgeable and best in this business! read more

We called Mercury when our 25 year old furnace started failing over the holiday break. Ian came out the same day. He was polite, gave an assessment of options (fix or replace), and did NOT push one over the other. He asked lots of questions, he looked over our PG&E bill to give perspective on what we were already paying, and in the end, he respected my decision to fix rather than replace. Unfortunately, 25 years was too much. After 12 hours of service, as well as having his partner Jason consult, the heater still wasn't working even with the replacement part. After that, Ian still only offered to try a new replacement part the following day rather than push for another option. My wife and I finally decided just to replace the furnace. Ian patiently explained the options and differences in prices without pushing me one way or another. I never had the feeling he was trying to convince me to spend more than what I was comfortable with or try upsell me. I picked a single stage 96% efficiency heater and 14 seer AC unit. Ian quickly looked up stock and scheduled us for the very next day since we no longer had a furnace working during our current cold weather. Jason and Ben came out first thing the next morning and spent the entire day getting everything installed. They were both polite and answered every question I thought to ask - and I had a lot of them. I really valued their transparency in what they were doing and ongoing updates on their progress. I've only ever had one other experience with installing a furnace and AC unit, in our old home in Oakland - and it was not a pleasant one. Ian, Jason, and Ben made this an excellent experience. I never felt pressured, I always felt respected, I trusted them throughout the process, and I would highly recommend them to any of my friends. read more

We reached out to Mercury Heating and Air in March 2021 when we needed a brand new HVAC system installed in our new home. Ian presented me with a couple options and we ended up going with the variable speed heater. From scheduling to the finished installation, the entire process was professional, efficient and seamless. We're extremely happy with our new heater/ac units. We've been using our heater on a daily basis in the winter and are so happy with how efficient it operates. We reached out to Mercury Heating again a couple months later in December when we wanted our condensate line rerouted from the HVAC unit because it was causing excess moisture on our concrete. Ian came out the next day and got the job done in under 20 minutes with no charge. Mercury Air stands by their quality of work and you definitely get what you pay for. Overall - highly recommend these folks. read more

Our little has no AC or central air & I wanted to get a split unit professionally installed. I called several HVAC companies who said they don't do split units. Mercury was responsive, professional & did an excellent job installing a split unit. It may seem like you can DIY this but I wouldn't unless you have professional experience. They worked all day & our unit looks great & works perfectly!! Thanks guys!! read more

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Ian was able to fit me in for a second opinion and ended up correctly diagnosing the issue with my furnace right away - which saved me the price of the installation of a new unit. I am deeply grateful for the integrity he brings to the table each time we call him when something comes up and will continue to use Mercury Heating and Air as our go-to company. read more

I initially had them come to look at my blower fan that had stopped running. They were able to get it back in service but let me know that due to the age of the unit that repair parts were difficult if not impossible to find. My unit is almost 25 years old. We discussed the unit replacement and was quoted a fair and reasonable price. I had Jason and Ian replace the unit. They came promptly when they said they would and had the unit replaced and up and running in less than two days. They put down tarps to protect my carpet and maintained a clean work area. I can't say how much I appreciate the professionalism and competence these gentleman have. I highly recommend this company and fabulous people. read more