I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

I believe the name has changed to Hear USA, however the phone number and address are the same, as…read moreis the staff. I have dealt with them for over two years and they are amazing-from acquiring new hearing aids to assisting me when the need arises. Very neat and orderly office, staff is wonderful. I went in today with no appointment to get one of my hearing aids reprogrammed. They handled it within 10 minutes. Very courteous and professional. They are the best!

Julie has been the best at tuning my hearing aids! Sue is always very positive and helpful.read more

I've been a patient for 10 years. Being a physician myself, I am well aware of the hazards of…read moreon-line ratings. Most of the time, imo the negative ratings have nothing to do with the quality of the service provided. I can say that Scott in the Oro Valley office is very personable and competent. I recently upgraded after 10 years, my hearing aids and am quite pleased with the service provided and the quality.

Upon my initial visit It was explained to me that the quoted price included a service plan, but I…read morewould have the option of just getting the hearing aids and declining the additional cost of the service plan. Be aware that is not an option and the service plan is mandatory if you're purchasing here. Other than that it was a good experience, but I'm sure a better deal can be found. Back to square one.

As a long time patient at Tanque Verde Audiology, I felt privileged to have Dr Judy Hutch and…read morevarious interns work with me and my Lyrics. Things have changed. I had a horrible allergy attack last Friday, I had to reschedule a monthly fitting, which takes about five minutes. I was told Dr Hutch is no longer seeing patients, though not by Dr Hutch. I was told I could come in that day, ( I couldn't breathe, why else would I cancel?) or later the following (this) week. I leave on Weds, so no appt. The receptionist was new and very nice, this was not her fault. I have been going to Tanque Verde Audiology for approx 10 years, (since before Dr Hutch bought the practice), I am so disappointed that now I have a referral to a new Audiologist. Maybe I'll get my Lyrics changed yet! I thought I had a great working relationship with Dr Hutch, maybe, but not much respect. I would also like to add, I was lied to, I have been seeing audiologists since I was six. I was told they no longer had a contract with Lyric, then I received an email telling me I can get a discount on Lyrics... after I am told there is no contract. I do not recommend Tanque Verde Audiology. My experience with them recently has been horrible.

From the owner: Service oriented hearing healthcareread more

saw Dr luke weaver I had problems with my hearing not only from age but from a surgery on one of…read morethel ears. He was very acknowledgeable,kind,caring. He did a it's thorough evaluatio showed me and explained the results I purchased hearing aids, they weren't the real expensive ones. Dr. Luke weaver spent time when I picked up the hearing aids to show me everything.Even put it app on my phone and showed me how to use it. Was not a rushed appointment.Made sure my questions were answered. I'm very glad that I found him.

From the owner: San Rafael Hearing Center is Tucson's leading provider of hearing healthcare including hearing…read moretests and hearing aids. We offer a 60-day trial period for almost all our hearing aids - They're 100% refundable, with no restocking fees. Our Lyric products feature a 30-day free trial. Best of all, we'll gladly finance your hearing aid for one year, without any interest charge.

I found Soundpoint Hearing Center over 15 years ago and have been happy with my experiences there…read moreever since. I have a traumatic brain injury that impacts and complicates my hearing issues. The audiologists and providers at Soundpoint have always gone out of their way to help me. They have consistently found hearing aids that work for me and then helped me learn how to get the most out of my aids. I hadn't received that kind of care from other audiology practices and was frustrated; I had almost given up looking for someone who could help me with my hearing loss. My long time Soundpoint audiologist retired last year. Cynthia helped me immensely, and I'll miss her. However, I was delighted to find out that "Hearing Instrument Specialist" Martin Verdugo had taken over my case. The yearly hearing test is never something anyone with hearing loss looks forward to. Martin started doing my hearing tests several years ago and I found him to be thorough, detailed oriented, and a good listener. He's very responsive to his clients needs and concerns. I am very happy that he will be there to help me with my hearing needs. This is the fourth pair of Starkey aids that I've worn, and they are the best yet. They utilize a cutting edge technology that updates regularly and they allow me to make changes to them when I am in different environments. No, they are not cheap, but I have a severe hearing loss and aids meant for a moderate loss do not help anymore. My Starkey aids help me to hear in many situations that I couldn't before, and that makes these aids worth the price. My hearing aids are comfortable to wear, and that is also important to me. The price of the aids includes follow up visits as needed and free cleaning. The follow up appointments are important to get the most out of any hearing aids. I can whole-heartedly recommend the Soundpoint Hearing Center on Campbell Ave in Tucson. Hearing aids are not like glasses: they do not correct your hearing back to the equivalent of 20/20 and any aids will be challenged in a noisy environment. A person has to wear their hearing aids regularly, so their brain can adjust to the new input. Wearing hearing aids that help you to hear better has been shown to reduce your chances of getting dementia.

We had a wonderful experience with Naomi Hedrick at SoundPoint Hearing Center today while selecting…read morenew hearing aids for my 83-year-old mother. Naomi was incredibly knowledgeable, patient, and attentive, taking the time to explain every option clearly and thoughtfully. Her professionalism and genuine care made the entire process smooth and reassuring. We are extremely happy with her performance and truly appreciate her outstanding customer service. Very efficient process & i'd most certainly recommend both SoundPoint & Naomi to my friends and family.

We are back for a follow up visit. There is a learning…read morecurve to contend with using the bluetooth iphone feature in a movie theatre or dining or just at home. She can answer her phone as well just by touching one ear.

I can only speak from my own experiences. Everytime I have ever had to come to these TMC related…read morelocations, it has been top shelf each time. From. The birth of one of our children, surgery of another child, diagnosis of another, and today the hearing appointment; all top shelf, each time. I have worked regional, district and local HR in the health industry in my past careers, and in my personal and previous professional experience, kudos. Are they perfect, I can not say any place is perfect as we can always grow and improve, however, I have zero complaints thus far. This particular location has a sound proof children's play area... Very clean, quiet, and very well designed with ample lighting. Fair amount of parking with expecting parent parking which is always nice to see.