I rarely leave negative reviews, but my experience at Sonoran ENTA was disappointing from beginning…read moreto end.
The front desk set the tone. The check-in process felt cold and impersonal, and I did not feel welcomed as a new patient.
My appointment with the audiologist, however, was excellent. He was professional, personable, took time to ask thoughtful questions, explained what he was seeing during the examination, and made me feel comfortable throughout the hearing evaluation. Based on my testing, I have only slight bilateral hearing loss, which was reassuring.
Unfortunately, my interaction with Dr. Kang could not have been more different.
He entered the room, told me there is no cure for tinnitus, suggested masking the sound with something like a sound pillow, mentioned that hearing aids might help, asked if I had any questions, and left. The entire interaction lasted only a few minutes. There was no meaningful discussion about my symptoms, possible contributing factors, medications, lifestyle considerations, additional diagnostic work-up, treatment options beyond masking, or what to expect moving forward. I left feeling like I had received little more than a generic script.
The biggest surprise came at checkout. I was billed for a comprehensive audiology evaluation and a Level 4 new patient office visit. When I asked the front desk to explain why the physician visit was billed at that level, no one could provide a clear explanation beyond saying that I had seen two providers.
I later spoke with the practice administrator hoping for clarification. Rather than addressing my concerns about whether the billing accurately reflected the brief physician encounter, I was simply told that the billing was "allowed." That response completely missed the point. My concern was never whether something was technically permissible--it was whether the services I received justified the level of billing.
Patients deserve transparency, thoughtful care, and confidence that they are being billed appropriately for the services they actually receive. Sadly, I left with none of those.
The audiologist deserves five stars for his professionalism. My overall experience with the physician encounter and the practice's handling of my concerns, however, leaves me unable to recommend this office.
