constantly changing front office staff and providers. Poorly managed. Difficult to reach office…read more Great providers but poorly managed office environment.

Got my Free Hearing Screen on July 21st 2020. Scott was my Examiner and was very personable. Would…read morerecommend and have to numerous friends and co workers. See you guys in 6 months!

Dr Kester is very professional and thorough. Staff is also very nice. This is a new location for…read morethis business.

I use to go to another big box place and now I wonder what took me so long to switch. Amanda was…read moresimply amazing, and so knowledgeable. I feel like I am in really good hands.

My mother purchased a pair of Octicon Alta 2 hearing aids in December 2015 for $6000. The place was…read morethen called Hearing Tech on 7225 N. Oracle in Tucson. She was having problems and made an appointment for an adjustment. When she arrived, she was informed they had moved with no forwarding information and it was now called Premier Hearing. Today she went for an adjustment and spoke with a Dr. Wahl. She was having some trouble explaining what was wrong and found Dr. Wahl to be cold, rude and insulting! For the price she paid, you would think, at the very least, she would have been treated with better customer service! she was so upset by him that she has vowed never to return and to tell her friends and neighbors not to go there. Boo to Dr. Wahl and his inability to treat customers decently!

Fairly lousy customer service, and rude people answering the phone. We inquired about maintenance…read morefor a customer from another Zounds location, and they knew nothing, could do nothing, and then tried to get him to make an appointment with them for new hearing aids. Uh, no. Good luck finding them open, too. The first time we tried to contact them, all of the branches our HH dad physically drove to we're closed during their open hours with nothing but a hand written sign on the window about vague "staffing troubles." We called the others and left messages, but they never even called back. In all my years of wearing hearing aids, I've never encountered a HA related business that raised quite this many red flags for me. Do yourself a favor, and just find a reliable independent audiologist and hearing aid dispensary. They'll be there for you in the future to maintain your hearing aids and will find you a device that suits your budget and hearing needs, regardless of which company makes it. Don't trap yourself with one brand with poor customer service just to save a buck.

Carl was extremely helpful in my journey in getting hearing aids and has been attentive and caring…read morewhenever I come to him with questions or problems. Great customer service and I always get a call back.

I've had outstanding care from owner, Russell Broadbent, hearing aid asst, Halley Rogers, and…read morepatient coordinator, Ashley. Highly recommend this team!!

I took my Mother to have a hearing test and her hearing aids adjusted. She is from the East Coast…read moreand really needed help. She was not hearing well and needed to be seen. They got us in quickly for an appointment. We were treated so kindly and the service was outstanding. She is so pleased with the results of her adjustment.

"Jill Klein is the most unprofessional person I have ever met. Upon arriving she was almost 1 1/2…read morehours behind and all she did was criticize and blame other patients and her staff for her lateness. She was very pushy and rude only focusing on making a sale even before performing the hearing test. She never took the time to explain a warranty or other benefits I was entitled to. When questioned why she was attempting to sell me the hearing aids before the test, she told me that she had taken the time to do another patients hearing test first, then they never bought them. Her aggressive personality was very rattling and disturbing. I'm not the kind of person who gets pushed around but she really did a job on me. When I asked about hearing aids made in Germany, I hadn't seen them listed on the laminated sheet that she was offering to sell, she pulled a random pair out of the drawer and offered to sell them to me as long as I wasn't inputted into her computer yet because she was contractility obligated not to do so with United Healthcare. (She actually did tell me that) She acted desperate to make a sale. She was attempting to make a side deal with a pair that she no longer sold or offer any kind of warranty. Talk about dishonest. Everything was so disorganized and disturbing. I ended up giving her my credit card number to pay for the pair I was buying, made a follow-up appt and returned 2 weeks later. Upon arriving 1/2 hour early for my follow-up appt, she was again behind and blaming her patients for being late. She was unable to find me in the computer and acted frantic! Brought me into her office where she found the paperwork from my 1st appt behind the computer on her desk and the hearing aids were never ordered. I had several appts and errands to go to and since she was already 1 1/2 hours behind, I told her that we would reschedule for a later time. I repeatedly told her this and each time she insisted that I stay (my husband also had an appt for a hearing test). I finally told her "When you get your act together, call me for a follow-up appt). She wasn't happy but I was determined that she wasn't going to continue showing disrespect and act as though my time didn't matter. When I got out to my car, I went through my checking account for any charges she had made for the hearing aid. She hadn't charged my account yet so I called her from the parking lot. When she answered (her lady at the desk had called in sick and we were told she wasn't doing a very good job anyway) and I told her not to order the hearing aids. She informed me that she was doing that at that very minute and I told her that if she put the charge through my bank that I would reject the charge. We never went back. "

If I could rate this doctor and practice a zero I would. Jill was chaotic and doom piles of stuff…read morejust everywhere. Even her clock was still in the box just leaning on a box. Dr. Jill Klein is not a trustworthy doctor. She was very happy to see the insurance I had. And that'd they pay for my visit and hearing aids. But then she decided to say that I was being ordered 2 pairs. One for me and one for her. She stated that she wants to try them, and that she needs them more being that she's more hard of hearing. I would recommend anyone else before sending someone to her office.