Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.

My mom sees Dr. Adriana Sanchez, and we are extremely pleased with her service. She listens to her…read morepatients and addresses their and their family's needs in a kind and compassionate way. Dr. Sanchez recently fine tuned my mom's new, rechargeable Oticons and configured a device that allows her to amplify the television directly to her hearing aids (vs. increasing the sound for all of us). My mom--and the rest of us--are very happy with how the technology performs. The team at Arizona Hearing Specialists doesn't rush patients through, and they don't run late like many other medical providers in town. We recommended them to other family members who also have had the same positive experience.

The office staff are friendly and helpful. Dr Kim did an extremely thorough auditory examination…read more She then began helping me sort which hearing aid style and brand was best for my needs, and comfort. A professional , and personal experience. Top notch!

We are back for a follow up visit. There is a learning…read morecurve to contend with using the bluetooth iphone feature in a movie theatre or dining or just at home. She can answer her phone as well just by touching one ear.

I can only speak from my own experiences. Everytime I have ever had to come to these TMC related…read morelocations, it has been top shelf each time. From. The birth of one of our children, surgery of another child, diagnosis of another, and today the hearing appointment; all top shelf, each time. I have worked regional, district and local HR in the health industry in my past careers, and in my personal and previous professional experience, kudos. Are they perfect, I can not say any place is perfect as we can always grow and improve, however, I have zero complaints thus far. This particular location has a sound proof children's play area... Very clean, quiet, and very well designed with ample lighting. Fair amount of parking with expecting parent parking which is always nice to see.

I took my mother to Dr. Moore when she needed hearing aids and Dr. Moore and staff were always very…read morehelpful and friendly. Now that my mother has passed, and after a scuba diving accident, I find I now need a hearing aid! I will most likely schedule an appointment to see Dr. Moore for my own hearing loss in the near future.

First time at this location. Staff is very cordial and helpful. We saw Dr Lara who is my husband's…read moredoctor. Very nice.

I purchased hearing aids from Arizona Hearing Specialists in midtown. The entire experience has…read morebeen incredibly positive. Dr. Megan Wright did everything she could to ensure that I got hearing aids that worked well for me and my hearing issues. I couldn't be more pleased with the entire experience. My last pair of hearing aids came from Costco . I did not find the hearing specialists to be interested or helpful. If you have hearing issues that require a more nuanced approach, then Arizona Hearing Specialists is the place to go.

After suffering with tinnitus for years and my ability to hear clearly going downhill, I decided to…read morecontact Arizona Hearing Specialists. I made an appointment with Evan Davies, a certified audiologist with a doctorate degree. Evan was personable, knowledgeable, and he explained things very clearly while encouraging questions. My 90-minute assessment (which included extensive testing) left me with a feeling of hope. The follow-up appointment went just as well with Evan explaining in detail the workings of the inner ear and what causes tinnitus. VERY interesting. Evan came up with a couple options for me to pursue. He explained what the options entailed and even told us how much each selection would cost. I haven't yet decided which plan to go with, but I know Arizona Hearing Specialists will be with me every step of the way. I highly recommend Arizona Hearing Specialists for any hearing problems or tinnitus.

I've been here since way back. Chris has always been very helpful and great service.He knows all…read morehearing aids and situation about it Sandra E

I called the office and they told me that I have to call my insurance to get referral and sign…read morelanguage interpreter. The person whoever answered the phone call is very rude person. I never experienced that kind of situation in my whole life with hearing aid clinic. She shouldn't be working there.

Upon my initial visit It was explained to me that the quoted price included a service plan, but I…read morewould have the option of just getting the hearing aids and declining the additional cost of the service plan. Be aware that is not an option and the service plan is mandatory if you're purchasing here. Other than that it was a good experience, but I'm sure a better deal can be found. Back to square one.

I've been a patient for 10 years. Being a physician myself, I am well aware of the hazards of…read moreon-line ratings. Most of the time, imo the negative ratings have nothing to do with the quality of the service provided. I can say that Scott in the Oro Valley office is very personable and competent. I recently upgraded after 10 years, my hearing aids and am quite pleased with the service provided and the quality.

I believe the name has changed to Hear USA, however the phone number and address are the same, as…read moreis the staff. I have dealt with them for over two years and they are amazing-from acquiring new hearing aids to assisting me when the need arises. Very neat and orderly office, staff is wonderful. I went in today with no appointment to get one of my hearing aids reprogrammed. They handled it within 10 minutes. Very courteous and professional. They are the best!

Julie has been the best at tuning my hearing aids! Sue is always very positive and helpful.read more

Love Costco and have always been happy with hearing center…read more New policy makes it impossible to get care and adjustments without an appointment weeks into the future. Big change and now very poor service. Avoid if possible

I have worn hearing aids for a number of years. I have had poor service and lots of expense…read more JZack is fantastic, he knew exactly what I needed and after 21 years I can hear. I don't know I am wearing these hearing aids, no discomfort, no feedback. He worked with my insurance to get me the lowest cost and quality hearing aids. I highly recommend Zack to give you a great improvement in your ability to hear. Thank you Zack.

I had an awful experience with the receptionist at this office named Kayum. She spoke to me in an…read moreextremely rude and unprofessional way, even mocking me while I was on the phone. At one point, she told me that I'm "not as important as I think I am." I was shocked by how disrespectful and condescending she was. What's worse is that she completely prevents patients from being able to speak with the doctor, acting as a barrier instead of offering help. When I asked multiple times to speak with the doctor, she told me I wouldn't be speaking to him and that she didn't care. No patient should ever be treated like that. I would never want to give my business to someone who speaks to patients this way, and I absolutely do not recommend this office to anyone. I've since read other reviews that mention similar experiences--patients being banned for missed appointments and staff being unprofessional. It's concerning that Dr. Freeman allows this type of behavior to continue. Her erratic reaction only escalated after I said I would let the doctor know how rude she was. She told me again I couldn't speak to him unless I had an appointment. It honestly feels like the doctor may not even be aware of how she's treating patients. I truly hope the office addresses this issue and that Kayum gets the help and accountability she needs. I doubt I'll hear from the doctor personally, but I hope this review helps others be aware before scheduling.

I was recommended this place because I was told this facility understands firefighters, first…read moreresponders, and people that serve in the military. This establishment has provided me with the most unsatisfactory experience I have encountered in seeking their assistance. From the outset, I have encountered multiple challenges in attempting to schedule an appointment through their website. At the time, I did not have insurance coverage, which prevented me from completing the scheduling form. Furthermore, attempting to contact someone via phone was extremely infrequent, as no one would ever answer the phone or return my calls in any manner. Today, I was informed that I had been banned from the facility due to missing the new patient screening twice (as indicated on their website, this constitutes three offenses). Despite my persistent efforts to contact them, they denied any responsibility for the issues with their website or their failure to respond to customer inquiries after multiple calls. Given the potential for various technical or communication challenges, particularly for individuals with diverse abilities, it is concerning that they have adopted a strict and unforgiving policy that does not provide prospective patients with an opportunity to demonstrate their suitability for their services. Their failure to communicate effectively or answer phone calls when individuals have questions raises serious concerns. Additionally, their policy of denying benefits of the doubt to prospective patients without considering legitimate reasons for missed appointments undermines their professionalism and demonstrates a lack of empathy and understanding towards others. This behavior raises questions about the overall professionalism of the practice, especially when men's mental and physical health are their primary focus. It is disheartening to witness such a disregard for the well-being of individuals seeking care. Initially, I visited this establishment as a firefighter, having been recommended by a colleague. Regrettably, if you are deployed or experience an extended shift, this location may not provide the necessary assistance. At least have the professional courtesy to write someone "hey we banned you for this reason," call, leave a message. Some people have to drive very far to this location. And you wait until they walk in the door and register them on your tablet.