Charles, thank you for staying with my girlfriend and I after closing when we ran in for a Sedona guidebook 5 minutes before closing because REI didn't have what we were looking for and we had to race across town to get to you before you closed and thank you for opening a few minutes early a few days later when we came back before opening to get more climbing guides for Queen Creek. This is the go to shop for climbing 411, guides and gear in Phoenix. Forget REI the Arizona hiking shack has caring, engaged and knowledgeable employees(shout out to the other so cal dude that works there. I forgot his name) As for the depth of their climbing 411 this is THE place for the $5 local detailed climbing guides. They are a fantastic resource! read more

Arizona Hiking Shack - $5 climbing guided - Outdoor Gear Near Me - Phoenix, Arizona

I prefer "mom and pop" stores. But my friend was in town for some hiking and needed some boots. He was fitted by an expert. Yet the sizing was way off and he experienced pain early on. So he returned them and was told he couldn't get a refund or a store credit. Only after proving the misfit and going back and forth with the employees did they agree to refund minus 15%. While I appreciate them ultimately doing the right thing. It was a battle I would not have had to fight elsewhere. read more

Great rental experience here - got some climbing shoes for the weekend and everyone was really helpful and flexible in fitting to my schedule for the return! Big time thanks!! read more

This place is great! Helped me pick the perfect boots. I'm totally new to hiking in the desert/out west. I grew up in Pennsylvania playing outside in the woods, so I never knew hiking to require more than sneakers and long pants to keep ticks at bay. They helped me get fitted for the perfect boot and explained everything I needed to look out for. The salesman (I feel terrible I've forgotten his name!) walked me through lots of other things to consider for my new hobby. They also rent gear! read more

Been thinking about hiking four peaks for a while now. Stumbled across this place for no good reason... LOL Last night David stayed open a few minutes after closing hours to accommodate for my stumbling into their store and gawking at their in numerable selection of items. Today I went in there and bought myself some trail running shoes. Before I did however their staff informed me of everything that I needed to know before making my purchase. They ran through every single question with precision and patient. They showed me every single one of their shoes after going through every scenario that I can throw at them. This is a high-quality establishment with very knowledgeable individuals offering great products. The vibe in there is totally rad and felt like I was with friends. I will definitely be going back read more

They have the cheapest rates because they are the cheapest place. They incorrectly sized my camping buddies for all of their gear, and several pieces of their gear was torn or damaged. read more

If you need anything, anything at all.. go here. First time hikers and visited Eddie. He was knowledgeable, patient, funny and extremely helpful. Will get you fitted in the right gear for you! We hiked Echo Canyon.. super difficult, not to mentioned it got dark and rained! Hella traction, No blisters, equipment dry and fully hydrated. Thank you!! We Will definitely be back :) read more

Arizona Hiking Shack - Outdoor Gear Near Me - Phoenix, Arizona

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Really great service by Dale! Bought a shoe for my Wife, and because of the great service, decided to buy one more pair for myself. Awesome place to shop! Considering that it was Labour Day and there wasn't any sale. Dale even swapped out the soles for me because the original one doesn't fit my flat foot very well. Been wearing the shoe for an entire week on my first trip and it's been an awesome recommendation. Great place to shop for all hiking needs. read more

This place is what I have always looked for in an outdoor store in the Phoenix arena. The sales staff are very knowledgeable and friendly. I bought a new day pack, an Osprey Stratos 24. I would recommend this business to anyone and everyone. read more

DUSTIN is the MAN! Actually everyone who works at this amazing hiking shack is fantastic, but today I had the pleasure of meeting Dustin. I had a MSR stove that was not working properly and I needed it for a backpacking trip in 2 days. Dustin took me and the stove out behind the shop and we spent 45 minutes lighting, cleaning, adjusting, diagnosing what was up with my stove. His level of patience, passion for outdoor gear, and knowledge is ON POINT! Thanks Dustin and AZ Hiking Shack. read more

I am a beginner hiker and needed a lot of guidance so i thought i would check this place out. Stopped by today with a lot of questions about hiking boots, what type of socks work best, snacks for day hikes, and questions about hydration for specific hikes. The woman who helped me was very friendly and also very informative! Not only did she get me fitted in some excellent shoes, but she explained why she thought different pairs would work well for me and taught me a lot about different brands. She also took the time to answer all of my other multiple questions and gave me a lot of advice about hiking in general. They had tons of stuff in the store, including camping stuff and hydration/backpacking packs. I will definitely return here for all of my hiking needs and would recommend to hikers of all levels! read more

Came here for the first time on a Friday afternoon, I was immediately greeted by the people behind the counter. I came in with a baby carrier that i got somewhere else, and they were more than happy to help me with it. Two of the guys spent nearly half an hour showing me how to adjust it, checking it was safe for my baby and I to use on the trail, and offering to order the missing parts for me. They were so nice and helpful, I will definitely be back here!! read more

I actually had a difficult experience with repairs to a zipper on a tent (not a repair they handle). In the end Dale was extremely professional and handled me with nothing but class even though I honestly didn't keep my cool. Thanks for the lesson on how to be a great communicator, Dale. Honestly appreciate it read more

A 5-star rating for this local business. Hiking the AZ Trail this year. After purchasing 2 pair off hiking boots from a disinterested REI associate and experiencing bloody toenails, I made a visit to the Arizona Hiking Shack. They spent 30 minutes of personal time to make sure I had the right fit and the right shoe. I asked about dog booties for my Husky whose feet were torn up by the trail. They had me bring her to the store to try on the booties to ensure a good fit. Well stocked hiking store with an interested, knowledgable staff. read more

You're not going to find a more well-informed, friendly, helpful staff anywhere in the valley. If you're looking for hiking, climbing, backpacking, camping, boating or rescue gear, AHS is the first and last store in the valley that you'll need to visit. My girlfriend just purchased a new backpack and AHS spent as much time as necessary educating us and ensuring that she got the best pack for her needs and budget. They also put effort into making sure she got the best fit by custom matching the waist belt, shoulder harness and pack to her body. REI can be good, but AHS is great. And definitely worth a visit. read more

I stopped in to buy a Fenix headlight for use while bicycling and engaging in various motorsports. Their staff was incredibly helpful by detailing the different headlight options they had in stock as well as the practical application for each. Thanks to them I made the right purchase during my first visit. read more

Plain and simple, these guys know their stuff. And they will tell you so if you don't listen to them! When you are buying gear that could potentially make or break your trip, as in you may or may not survive w/o proper equipment, don't kid yourself and trust on-line salespeople and purchases. Don't wander into REI. Instead, visit these guys. read more

I would visit this place, like 20 years ago, when they were an actual shack in Dreamy Draw. The charm is gone, but certainly not the quality supplies! They thought nothing to let me explore through the topo maps and chill in the back, next to the books, in fact, there's a couch back there for just that, chillin'. It was nice to be in place that's not so pretentious. They know they carry great stuff and proud of it, shoot, they've been around long enough to show they're serious...just ask 'em. The Hiking Shack knows hiking, biking and everything to do with trails, even a little 4-wheelin', which was why I popped in. read more

Wanted an expert shoe fitter and I found it in June. She measured both feet and knew which shoe brand would work best for me. Thanks June, it was great to meet you :) read more

I went in to buy two different hiking boots for different types of hikes coming up this month. I walked in and was greeted as I walked back to the boots area. There was already someone being service and I looked around waiting my turn. After about 30 mins I walked out. I would have stayed if the person manning the boot area would have acknowledged me to let me know I would be next. Instead I walked around in the small area, surely making the other customer upset. I understand the limited staff to maximize profit, but they have to have a way to let a customer wander around the store, while still being "in line" to purchase boots. Maybe if the attendant said "I will come find you when we're done" or take a number. read more

AZ Hiking Shack is my go to for everything adventure. Their sincere and seasoned staff will walk you through all of questions without making you feel rushed or ignorant. They genuinely seem to care about what they do! I have shopped here for rapids and mountains! I would highly recommend! read more

Great place. Very knowledgable staff and I found my commando wire saw that I had been searching high-and-low for! Good selection of footwear and climbing gear, different types of ropes and packs. Again, great place. REI actually referred me to them for a tent repair. NOTE- After 40 years they are not on Cave Creek anymore. They moved down to Thomas. read more

I had a pair of hiking shoes for years and always thought they did not fit too well and never thought about getting an expert fitting. Not until I visited Arizona Hiking Shack. My old hiking shoes came from an average department store shoe salesman who did not seem to know anything about outdoor shoes. At Arizona Hiking Shack, as I looked at their shoe display, I was greeted and I informed them of my wants in a shoe but lack of knowledge. They were super helpful, gave me a run down of certain shoes based on the type of hiking I was interested in and taught me on what to look for in a hiking shoe. They fitted me, gave me a pair of clean socks, provided me the shoes I liked and let me walk around to feel them out. All together I tried two different shoes on and they educated me on the specificities between the two and their effectiveness. Afterward, I felt comfortable and confident that they steered me in the right direction, so I bought the pair. Their service is super friendly and professional and honest. highly recommend and will be going back for any future needs. read more

Make time to visit this store. Better yet, let's call it an Arizona outdoors consultancy!! I received great advice on hiking shoe brand and size. When's the last time someone measured your foot before trying on a shoe? When was the last time a sales associate asked you about the type of activity for which you were buying your shoe? Right?! The results are wonderful-no blisters and great durability. I've yet to explore all this great little personalized attention store has to offer. Better believe I WILL NOT be going to a medium box sports store chain to get any of my outdoors gear. AHS is my place!! read more

I had a great experience getting new rock climbing shoes. My sales guy was attentive and knowledgable and they have a good selection. I am looking forward to trying them out! They don't open until 10am though so don't show up too early! read more

Yeah! I just love this place. They are very friendly and helpful and they make you feel welcome as you look for a simple hiking book or way more complicated specialist gear. I thought their selection was very good and perfect for real backcountry work. They had some very cool solar lamps and other overnight camping things, as well as a good selection of rock hounding books and tools. Some excellent picks, for example. I am not a fan of REI or of any big corporation and so on that alone, I am grateful that this sweet little company is still with us from the 1970's. The wonderful, idealistic 70's. Thank you guys, glad you are still here ! read more

These guys are awesome! Super educated on product! They are eager to help and when I was leaving... they actual said, "thanks for coming in, we appreciate your business". Wow! How many businesses will say that to a customer! Their inventory might not be as large in all product categories but they are happy to order what you need. However, when it comes to Rock climbing gear... NO ONE will have a larger selection... it's awesome! I can't say enough about the quality of the staff... The best! read more

AZ Hiking Shack did not adequately stand behind their product, in my view. I bought a backpack at the AZ Hiking shack and the pack messed with my back really badly, causing me to have to go to a physical therapist, it seems, for months of therapy. Early on in this re-healing, I went to take the pack back to get a refund. They would not stand behind the product and give me a full refund. The pack was in great shape. I had cleaned it by using a dry terry cloth to take off a little dust, and visually, I could not tell it had been used. I brought all the tag material that came with the pack too. I had spent $269.00 plus tax for the pack and all they would give me is $100.00. I could not believe this! I appealed to the owner and he upped it to $125.00. I told him this was outrageous, that REI or Summit Hut would stand behind their products, and that I would have expected them to also. I would never shop there again, with this poor service. read more

My go to place to rent equipment for upcoming backpacking/camping trips! The staff are always very helpful and friendly, without being pushy. you can reserve equipment online too. read more

Experts in not all needs but the few they focus on are top notch. They are not your average outdoor store so don't compare as an outdoor store but think of it as the name says, hiking gurus and climbing specialists! read more

Arizona Hiking Shack - Outdoor Gear Near Me - Phoenix, Arizona

I was needing a pair of hiking boots for a seasonal backpacking job where I'd hiking in high altitude . After checking out REI and having a salesman (who clearly didn't know what he was doing) try to sell me on a boot that was too wide and too short, I decided that I should look elsewhere. So glad someone recommended this store to me. At first I had a very nice lady who was still learning assist me. After a few different tries, she asked Jim , an older gentleman, to help us. He was very helpful and immediately looked at my narrow feet and put me in a boot that I fell in love with. It also turned out that the boot in my size was a discontinued model- so he gave me 20% off! This is a local business that is definitely worth supporting. The price was pretty much the same as I would have found online, but the personalized experience is the reason why chain stores and online shopping will never compare to local businesses with great customer service. Thank you so much! I look forward to breaking-in my new Scarpas! read more

We always get all the answers we need here. Some times we go in just to ask questions and they are always happy to help! Soooo friendly. They have a wide variety of gear with top brands and we always walk out buying more than we had planned. ;) read more

The staff are extremely knowledgeable, each with their own experiences as hikers, climbers, backpackers, etc. If you want some very interesting stories from them, just ask!! They are truly experts. You could order whatever you want from the internet, but the expert advice, fitting, and service that you get from shopping at this store is priceless in an area where safety, functionality, & comfort are key. They always recommend the best gear for my body type, trip, etc. The selection is excellent, every piece of hiking/climbing/backpacking gear I own is from this shop, and my family have been customers here for 15+ years. read more

The Arizona Hiking Shack just helped me put together 33 holiday gift baskets for my company and they turned out great! I really appreciate everyone's help getting things together on short notice with all the crazyness of shipping going on right now. Thank you!!! read more

We rented packs and purchased gear for an overnight backpacking trip. They were extremely knowledgeable, helpful, and friendly. Thanks so much for making it a great trip! read more

Shout out to the great people at Arizona Hiking Shack! For several years, these good people have donated proceeds they receive at Paddlefest to Daring-Adventures.org, a nonprofit organization I am involved in that is committed to improving the lives of individuals with disabilities and significant life challenges through the power of outdoor recreation. Good people work here! read more

This place is the last word on hiking and outdoors. Eddie took such good care of us. The service is second to none!!

Best customer service i have had in a long time . . . and I did not find what I was looking for (which was a.lomg shot im the first place). I came in with a broken aluminum section of a tent pole and asked if they had a replacement section. The salesman took my damaged section and went in the back. I could hear the clanging as he was going through a bunch of used poles. He came out a couple times and then got a flashlight so he could keep looking. When he did not find one, he then went and looked at the section where they had new poles, but no luck. Imagine that. He searched the used poles FIRST because those would be cheaper for me and only AFTERWARDS did he go look at the new (and probably more expensive) ones. THIS IS SUPERIOR CUSTOMER SERVICE. And ultimately they did not have what I needed (no surprise), but they now have a very satisfied "customer" who will definately be coming back for my hiking needs. Thanks. You have an excellent employee who deserves a gold star! read more

Stopped in here for some climbing beta and a little gear. The staff were super friendly and the store stocked everything I needed and more. If you are into climbing this place is worth a visit to check out the gear history zone made by Marty Karabin, super cool!! Good retail here. read more

Went out for a trip with some friends and discovered some gear was damaged. In addition to that While hiking the next day a strap snapped on one of our bags. Terrible service, didn't believe us and charged us for it. read more