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    Neptune Society

    5.0 (12 reviews)
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    Review Highlights - Neptune Society

    My loved one was cremated, and her remains were shipped to CA (all handled beautifully by Kelsey and her staff).

    Mentioned in 4 reviews

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    Camino del Sol Funeral Chapel & Cremation Center

    Camino del Sol Funeral Chapel & Cremation Center

    4.1
    (14 reviews)

    Obviously, not very often will you write a review for a funeral home. However in this case, I must…read moretell you that the level of care, compassion, empathy, and overall concern for me and my family was exceptional. My mom died last October 2025. She had been sick for a number of years, so her dying was not unexpected. Nonetheless, her death was still a shock to the system with how fast she died after her kidneys failed. Since she was under hospice care at the time of her death, and upon recommendations from friends at my church, I had hospice call Camino Del Sol to come pick up my mom after she died. Meeting with the funeral director the next day was one of the worst days of my life. She could have pushed a bunch of expensive products on me that I didn't want, but no she let me lead the conversation and tell her exactly what my mom and I had discussed prior to her death. And in the end, my mom got everything she wanted. I would HIGHLY recommend this company to anyone who has experienced a death in the family. It's a family owned business and they will treat you like family.

    We have a rather large Italian Family that just moved to Arizona. Unfortunately our Patriarch only…read morehad a short time to enjoy his life here. During the most devastating time of our lives we had to shoot darts to select a funeral home for Dad. We couldn't have been more pleased with the location, the cleanliness, retail and room selection, the empathy, and the service. Nadine our funeral director went above and beyond any and all expectations. She was there for every question, every last minute change, and her patience with all of our siblings and my mom was a 10/10.

    Best Funeral Services

    Best Funeral Services

    3.7
    (48 reviews)

    We were dreading this appointment more than any other of the affairs we had to take care of. My…read moremother-in-law said she didn't think she was even going to be able to stand up, so my wife and I accompanied her. Despite this, I can tell you we went from dreading it to laughing, crying, and hugging one another! This change was because of Pam, the funeral director, and her amazing supervisor, Lee. Pam is a professional in every sense of the word. I say this as a professional myself who graduated from Stanford. She showed not only expertise and knowledge, but most importantly, she showed compassion, empathy, and truly changed a dreaded experience to something that we can look back on with true peace. Obviously, it's terrible to lose a loved one, but if you want a place that will soften that blow and even give you peace and a sense of closure I would recommend Pam and Lee at Best funeral services 100%

    My husband died at home while under hospice care, and this funeral home was initially contacted. I…read moreleft a message asking for a return call first thing the next morning, but no one called. When I reached them, I was told I needed an appointment and couldn't be seen until the following day. Before scheduling, I was required to complete an online questionnaire. I was repeatedly told that only two people were allowed in the building. I wanted my son and daughter-in-law with me, but was told one of them would have to wait outside. I was also informed we would have only two minutes to view my husband, and that additional time would incur an extra charge. Because of these policies, I decided to transfer my husband to another funeral home. I was charged $575 for the less than 24 hours he was in their care. The office manager emailed documents for me to sign electronically but did not respond to three emails requesting help when I was unable to complete them. After finally signing the paperwork and paying the fee, the receiving funeral home attempted to pick up my husband that afternoon. The office manager declined to wait a few minutes before closing, so the transfer had to be delayed until the next day. The director of the receiving funeral home commented that he was surprised I had been charged. According to him, the office manager replied, "We're in business to make money." Losing a spouse is one of the most difficult experiences a person can go through. I expected compassion, clear communication, and respect. Unfortunately, that was not my experience.

    Wyman Cremation & Burial Chapel

    Wyman Cremation & Burial Chapel

    4.9
    (98 reviews)

    From the very first phone call, David at Wyman provided terrific care and professionalism. I was…read morecoordinating everything long distance, and David handled everything with extreme kindness, and compassion. David guided me through every step with patience, kindness, and genuine empathy. He was always responsive, and available to answer questions or help with anything that came up along the way. I also felt the prices were reasonable. I am grateful to David and Wyman for helping me honor my loved one with compassion and care. I would wholeheartedly recommend them to anyone, including and especially when coordinating arrangements from out of town.

    Losing someone is one of the hardest experiences anyone can go through. When my mom passed away in…read more2021, this funeral home handled her cremation with such compassion that it stayed with our family. My dad was so comforted by the way they cared for her that he told us he wanted to be cremated there as well when his time came. When we recently lost him, we handled everything over the phone, and even from a distance the staff's kindness came through clearly. They were patient, understanding, and incredibly respectful throughout the entire process. Every conversation felt personal, never rushed, and they made sure we understood each step. Even without walking through their doors, we felt supported and cared for. What meant the most was how consistent their compassion was -- years apart, for both of my parents. They treated our family with genuine warmth and professionalism, and it brought real comfort during two of the hardest moments of our lives. I'm deeply grateful for the care they provided, and I would wholeheartedly recommend them to anyone looking for a funeral home that truly understands how to support families with dignity and kindness.

    Advantage Funeral & Cremation Services - Golden Door

    Advantage Funeral & Cremation Services - Golden Door

    3.7
    (9 reviews)

    I am writing to post a complaint regarding my recent experience with Advantage Golden Door and its…read morerepresentative, Francisco Osornio. I initially contacted Advantage Golden Door to inquire about coverage on an existing policy. Specifically, I needed a policy that included mileage coverage for the transportation of a body beyond 35 miles. This was the primary reason for my call and the main feature I was seeking. During a 43-minute phone conversation with Francisco Osornio, the topic of mileage was briefly mentioned, and I recall him referencing 75 miles at one point. However, this was not clearly explained, emphasized, or verified. At no time did he explicitly state that the policy he was offering did not match the coverage I had called about. There was no clear confirmation or verification that the policy he was selling was not what I had originally called for, nor did he verify that I understood this difference before proceeding. He never clarified, "You are asking for coverage A, but the only policy available is coverage B -- is that acceptable to you?" Instead, he proceeded to finalize the sale and accepted my payment. When I later contacted him to request documentation confirming the mileage coverage, he provided only a pamphlet that contained no detailed information addressing my specific concern. When I pressed further, he eventually admitted that the policy he sold me did not include the coverage I had originally requested. When I expressed that this was not what I believed I was purchasing, he responded, "Well, I told you." While mileage may have been briefly mentioned during the call, it was not made plainly clear that the policy did not meet my stated need. There was no effort to ensure that I fully understood I was not receiving the coverage I specifically called about. I attempted to resolve the issue by asking to involve management. Francisco stated he was driving and would handle it and get back to me after speaking with a manager. I never received a follow-up call. Subsequent attempts to reach him went unanswered. When I called Advantage Golden Door directly, my call was routed to the front desk, where a man answered, said "goodbye," and disconnected the call. This entire experience has been deeply frustrating and concerning. Insurance policies dealing with the transportation of remains are sensitive matters involving loved ones and end-of-life arrangements. The lack of transparency, professionalism, and follow-through I experienced is alarming and disheartening. I strongly advise anyone reading this to carefully reconsider and look elsewhere for these services. Update: I tried to cancel the prepaid services they sold me within the 30-day cancellation window, but I haven't been able to reach anyone. I received a message from Francisco Osornio's manager, but I have yet to speak with her. I have tried contacting them for over a week. They take messages, but they haven't called me back. I wish I had seen some of these reviews before I furthered any services with them.

    I was here on Friday to attend services for a coworker's mom. The Chapel is beautiful and very…read moresimply decorated. The sound system could use some help, as the microphone kept turning itself off. I appreciated the fact that the pews had boxes of tissues in them, this came in very handy for me. Although I didn't personally know the deceased, her daughter and I are good friends. The bathroom was very clean and there were plenty of supplies for a large or small group of people of people. A reception was held afterwards and the meal space was very nice. The tables were set up in groups and the chairs were comfortable. That is so important! It was easy to move around the room and the trash can was easy to find as well. Advantage has ample parking and the staff is very friendly. I heard the woman in charge tell my friend several times, I am here for YOU, whatever YOU need, just let me know. I know how comforting that was for her. I didn't take any pictures out of respect for the solemn occasion, but I can definitely recommend this funeral home based on being a guest.

    Neptune Society - cremationservices - Updated August 2026

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