I would like to say the receptionist and vet techs are always the sweetest, they are amazing and we love them! This is NOT about them. They get 5/5 stars every time!! However Vet Andrea van Schoick lacks empathy and compassion. My grandmother had made the heartbreaking decision to have her 14 y/o dog put down. When she went into her appointment she sat and waited in the room to be seen by the vet for over an hour. When she was finally seen by the vet, the vet met her with NO compassion, empathy, and what felt like annoyance. Andrea van Schoick made my 82 y/o grandmother feel like she may have been making the wrong choice, scared, and even more upset. If you've ever had to put your animal down you know it's not an easy choice and it's honesty heartbreaking. I am disgusted with how she was treated. read more

I can't say enough good things about Ark Animal Clinic! They were able to get my dam, sire, and entire litter of puppies in the very next day, which was such a relief. The exams were thorough, the care was excellent, and the staff took time to explain everything clearly while making sure all my dogs were comfortable. The veterinarian and team are truly caring professionals who treat every animal as if it were their own. The facility is always spotless and welcoming, and their costs are very reasonable given the exceptional level of service. I also appreciate how easy they are to reach--multiple contact options make scheduling and follow-ups simple and convenient. It's worth mentioning that I drive 45 minutes each way so Ark Animal Clinic can care for my five adult dogs and litters whenever needed. That drive is absolutely worth it for the kindness, compassion, and quality care they consistently provide. Highly recommend! read more

I've been taking my dog here since we moved to the area 3 years prior with no issues. Last year, my dog got sick. I called and called and left message after message and couldn't get a hold of anyone and no one would return my calls! Finally a good friend of mine gave me the number to a traveling vet who met me and treated my Lab. He bounced back in no time. After this whole ordeal, I now take him back to his original vet in Jefferson county and it's worth the hour trip. I don't recommend this vet clinic at all. They won't help when your pet is sick. read more

I am beyond saddened by the Vet at this office. I used to work for a Vet and we did above and beyond for our clients. This Vet is only in it for the money and when one is a senior citizen on a fixed income just strolling over to pay for ridiculously expensive and unnecessary blood test on a young healthy cat when all she needs is some anxiety medication to make a car trip more comfortable. This vet had just seen her for a possible gum infection but she didn't find anything and still charged me a fee that is more than my monthly food allowance. Her greed overshadows her care for a poor animals well being. I highly recommend that people do not use this greedy vet who forces unnecessary test just to get more money from people who truly love and want to help animals. It is shameful. read more

Ark is under new management new Vet same pleasant helpful staff. I went back was thrilled at the affordable cost for a rescue cat 1 of 6 we've taken all will require an exam and rabies vaccination I breathed a sigh of relief when I saw the bill. We are retired on fixed income Vet costs are exorbitant thrilled to find an exception!! Thank you all read more

I would like to give this place as a negative 5. We took our baby there on Thursday, they sent us home, they would call us. When they finally called us , my husband and I decided to let her go to God. The Vet. said it was a drastic decision, let's do more tests, She wanted more money. Our sweet little girl died this morning in her my husband's arms.Do not take your babies here! read more

Ark Animal Clinic - We loved our little Molly, she suffered because of this Vetrinarian. I want her license pulled . - Veterinarians Near Me - Hedgesville, West Virginia

Ark Animal Clinic has been excellent for me and my cat . I think all vets are expensive now , but they were less expensive than Shenandoah . I would recommend them ! read more

It's one star because it can't be zero.. it's never easy to make hard choices for a pet you've had for 9 loving years filled with walks, tug of war and blueberry treats. It's even more difficult to be guilt tripped by a vet that you heard through the paper thin walls say "she's not reacting to the antibiotics" to come back into the room to suggest more antibiotics, surgery's and more misery for a senior dog. I was disgusted with how they approached this stage of my pets life, it was without empathy, compassion, and general respect. It made hard times even more miserable. read more

After having all our fur babies seen by this Clinic from 2013 to a month ago, my family and I had to change vets. Our 15 yr old Sapphire needed to be seen and I had called several times during the day trying to get someone to answer my question about her. NO ONE, and I mean NO ONE called me back. So because these folks say the are caring, they AREN'T!! We are very disappointed in the service we never received. Our little Sapphire has gone over the Rainbow Bridge and it kills me that they were the ones that have been treating her and couldn't find it in their hearts to just make a phone call back to me. They were a GREAT company before selling the a bigger Corporation. Thanks for letting strangers say their Goodbyes instead of people she trusted as well as her family. read more

Ark Animal Clinic - At Christmas time 12/24/23 - Veterinarians Near Me - Hedgesville, West Virginia

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They could improve everything! Very expensive and have no clue what they are doing. They cancelled my dogs surgery the day before because they claimed his bloodwork was abnormal. Instead of offering a solution they just wanted more money. Save yourself the aggravation of dealing with this place. I opted for a second opinion and as I suspected they were wrong. This place is a money pit . read more

I used to love this clinic. I have been bringing my pets here for 15 years after having to leave a previous clinic because that murdered my cat and the staff and doctors were always really good, but within the last year they have gone downhill fast. First, the original doctor (Dr. Hess) left, then the original staff left, and the clinic itself changed ownership. Now, it's impossible to get an appointment and when you do manage to get one, the clinic is closed when you show up. Back in May I had an appointment to get my cats their routine checkup and shots. When I arrived, I was told that there was no doctor available and the appointment had been cancelled, but no one bothered to call me and let me know. So, I took a day off work for nothing. I got the appointment rescheduled for today (Sept. 21, 2024). I thought it was odd that it was on a Saturday and asked the woman on the phone to tell me the date again. She said, "Sept. 21 at 11:30am." So, I scheduled the appointment. I got there at 10 minutes before 11 and the doors were locked and the lights off. NO ONE WAS THERE! I had an appointment and no one was there! No phone call to tell me it had been canceled. Nothing! I took a day off of work and wasted time driving there for an appointment that the clinic itself had forgotten all about! I don't know what's happened to this place. It used to be great. Now it has nothing but incompetent fools working there who can't schedule an appointment on a day they are open, much less call you and let you know that an appointment has been canceled. Fifteen years I have been going here and now I need to find a new veterinarian. Disappointed doesn't even begin to describe how I feel. I am beyond angry at this. Congratulations, Animal Ark Clinic. You just lost a client. read more

All I am saying is something has changed over the last year? This year when I brought my dog to Ark Animal Clinic for her annual check up and shots( which took almost 3 months to get someone to contact me for an appointment ) the staff who handled her before the vet doctor came in were very nice and did work with her and talked to her to calm and comfort her but the dr. Seemed very scared and timid with her and animals can sense that and it makes them nervous. He asked me to put a muzzle on her and she has never had a muzzle on in the almost 7 years I have had her. That made her more nervous and stressed out. She could hardly breathe as she was trying to squeeze her tongue through the muzzle I thought her poor little eyes were going to pop out of her head. ( about the way mine did when I was given the total. I swear it almost doubled) She just kept looking any me with the saddest puppy dog eyes. I have been taking her to this office for over 6 years and unfortunately I will be searching for a new veterinary. Who has more patience and handles my Pets like they would their own. Easier on the pocket but yet quality care. I already have a few references. read more

A very good and reliable vet. I have used them off and on for over 10 years. There are many of my plat clients who use this clinic

I have gone to this clinic for over twenty years. I have taken literally dozens of feral cats there to be "fixed" spent thousands of dollars there.and then when I called to ask for an appointment for my dog's nails to be trimmed, I was told they don't do nails without doing another procedure too!!! I just hung up and took all my business to a different vet. Whatever has changed in the last year or so is a disaster... read more

I love taking my pets to Ark Animal Clinic. They are nice and caring people. But the last week I have been calling and it says it's closed. I called between 10am and 2pm and they are open. There is no second number I can find to get ahold of someone. ​ read more

We have been going to Ark with our pets now over 16 years. They were friendly, honest, and really cared about our fur-babies. The last year or so this office is going downhill fast. First of all the receptionist is rude and nasty with us every single time we call. Yes... same lady, just a whole different attitude nowadays. Forget getting your pet looked at in case an emergency! Appointments are booked out months in advance. They tell you to call everyday to try to get a cancelled appointment. We tried over 3 weeks calling everyday. They still won't see us any faster. When you do get an appointment, when you arrive expect to wait...and wait. When you do get in, they rush you through like another number. You pay for an exam but they don't do anything but look over your pet in 5 seconds. Try to get you to do expensive tests that are not needed. Then after your rushed through, your sent to check out up at the front desk where as you guessed, you get to wait again. Ugh.... We are tired of not getting good care for our pets anymore from Ark. It's sad. They used to care about their clients but not anymore. I recommend that if you care and love your pets like we do... look elsewhere. There are pleasant and friendly vets in the area. read more

New to the area and called yesterday about my dog. They didn't have any appointments, but the lady let me know I could call Saturday and try to get a same day appointment at 8am. Called right at 8am and was told it was full already and only one vet there. Lady was also not nice at all compared to the one who was so "helpful" the day before. I would have made the drive to Maryland last night had I known how rude and disrespectful they would have been this morning. Accepting new patients apparently, but not mine. read more

if you need to get your animal in for a sick visit here it will NEVER happen! Do not waist your time going here. you are told to call at 8am to get a sick visit but all you get is sent straight to being put on hold and if by chance you do happen to finally get through you get told "we only had 1 opening for a sick spot and it's already gone!" So my cat that has an open wound from his ear to his eye has to suffer because when I told the girl on the phone what was going on she could have cared less. My cat gets these sores because he is allergic to fleas and has been seen for this exact thing before so if they "can't see him" then they could have offered the medicine they gave him last time but instead... NOTHING! They do not care about your sick animals at all! read more

Do not take your pet here !! From the lazy rude reception to the incompetent Dr they have reputation of the worst care and terrible customer service they dropped my dog . the very first words from the dr? Was she was leaving at 4 . Worst care ever my dog diesd due to their lack of care ! read more

I had been taking my cat there for a few months to get treated. This was my first mistake. They misdiagnosed her and caused me to spend over 300 dollars on stuff that was clearly not working. My cat had been tested at 9 WEEKS for feline leukemia and it came back negative. 9 WEEKS OLD. I adopted my cat at 6 months. After being around those cats we assume she got it from the shelter. These unprofessional and rude people assumed that just because she was tested as a baby, that she didn't need to be tested again. (SO untrue. Kittens are more likely to get a false test result before 6 months old.) Her weight and condition was rapidly declining after their treatment, causing me to lose her. We went to a way better vet in Hagerstown who immediately tested her for FeLV without asking and complaining. That is where we learned what her REAL condition was. We had no choice but to put her down that night. Ark Animal Hospital is the worst. If I could give 0 stars I would. read more

This place is unclean in the rooms, the floors do not appear to have been cleaned in a good while, and are very dirty. The wait is usually long. As another review said, the staff seems to have little empathy...or common sense. They have "masks required" signs, but some of the staff at the desk aren't wearing them. read more

Not sure why this place has so many bad reviews. But my time at Ark was quick and pleasant!! They did all they could for my dog before referring us to the emergency vet. Tried saving us money etc. But what I loved most about Ark is the fact they were the ONLY vet in my area (and I called them all) who actually saves appointment slots for emergencies!!!!! With Covid these days it's impossible to get a same day sick appointment!!! Yet even though I my dog was a new patient they still made room on their schedule for her. Something my own vet didn't do!!! So I am grateful to them and the fact that they do save those time slots. They helped save my dogs life and I am very thankful to them for that!!! read more

ZERO!!!!Very sad, please do not take your animals here. This place is horrible and the manager is extremely rude and from what I can tell care nothing about my animals - so I doubt she will care about yours. Over two years I have encountered 3 negligent act from this VET OFFICE in which each time I spoke with manager. I am a psychiatric mental health nurse practitioner and moved here 5 years ago and was told by many people not to take my animals here, I wish i would have listened. Not only do they not apologize for their negligence, but the Manager, Shannon is rude and crude. If the doctors at this office have any control over what is done here and how customers are handled, they should consider getting a new manager right away, NOTHING LIKE HAVE A BAD REPUTATION. read more

Excellent caring facility at a reasonable price. This is very much basic type of vet. No fancy furniture, TV in the lobby, expensive MRI equipment, or other perks. What they are is kind, caring, affordable, and very quick to respond with necessary veterinary care. We have taken a half dozen pets to Ark over the years and always been treated well. read more

A client recently brought in a 16 year old cat that she wanted groomed. She said that her cat has been groomed over the years fairly easily and without issues. When Ark attempted to groom the cat, it hissed and clawed two staff members on Saturday. Then on Monday, 4/5 a second attempt was made to groom the cat. The cat repeated the same behavior has before. This is due to the cat being 16 years old and cannot tolerate the groom without sedation. A cat in this condition needs to be placed under, so it can be groomed properly without the cat experiencing stress and discomfort. Grooming this cat while awake is like torture, and grooming should not be like this, nor it will it be. Ark staff attempted to call the client to let her know that the cat could not be groomed as is, but could not leave a VM because her VM was full. The client eventually called in to Ark to inquire and the staff let her know that the cat could not be groomed. The client began to belittle the staff by calling them vulgar names and said Ark has wasted her time and that the cat would be taken elsewhere. Ark staff said that was fine and would send her the cats records. The client called back again even more belligerent and screaming. At this point, Ark staff notified the customer that this was harassment and would no longer be accepting appointments from her. Ark staff handled the situation professionally when the client acted like a child and refused to listen to the solid advice and sound guidance based upon Ark's years of experience. This client who holds a position in the medical field profession and deals with psychiatric patients, should not act like one of her patients. I commend Ark for the way they handle these abusive clients. I understand that pets are family, but there is no reason to belittle folks who do their best and try to help that family member. read more

I have no idea what is up with the bad reviews ,but my experience is a total opposite ,I have 5 dogs ,they are country farm dogs so they get into their fair share of mischief ,ive been taking my dogs there for easily 6 or 7 years and I have never left Ark Animal Clinic dis satisfied , they are very accommodating ,and pleasant one review stated they have no compassion , I strongly disagree , they are always very attentive to what issue I present them , further more EVERY SINGLE TIME I have had a emergency they do not hesitate to say bring them in and they will make time to fit them in , when my old girl had no more fight in her and it was time , they showed me and her the utmost compassion , and respect with dealing with the issue at hand , I had her for a very long time and I was devastated , they sensed that and made it as easy as possible for both of us as for the person that had bad things to say about doc Flores , you couldn't be any further from reality or truth, he has always been amazing with my girls as for the bad review saying they do un needed procedures to pad the bill , you need to set the crack pipe down and take a break from it for a while , Im 56 and they are the first vet clinic I have ever been to that does NOT do this , in fact they are as far from price gouging as you can get the person bad mouthing Doc Hess , well that's obvious that they are a disgruntled ex employee , nuff said there the place is always clean , they never have you waiting for long , they are very competitive with their billing , and I have always felt they give my girls the best care read more

07/21/2020 Just had the worst Vet experience of my life here. My poor pupper is traumatized by how they handled our visit today for yearly vaccines and check up. My dog Buffy has always been skittish of strangers and nervous about going to the vet. I got her when she was 4 months old from the humane society. We rarely go to the vet, except for yearly vaccines. They always come in the exam room, check her out and give her the shots. Sometimes they have trouble because she is scared and nervous about it, but it's always been fine... Today they took my dog in the back without me. I was only told it was "for a minute to get her weight". They had my dog for at least 10 minutes in the back. I started to get worried. They tried to give her her vaccines away from me, thinking she would be less nervous without me there. However, they didn't explain this to me until after they did this and had scared her to death! She peed and defecated on herself, she was shaking, whining, had bloodshot eyes. My poor baby! Why wouldn't they ask me first? Or professionally explain their thinking beforehand? I wasn't told until after they brought her back to me, terrified and traumatized. They actually had me give her the last vaccine myself. She was fine for me, though still shaken up from the experience. And at this point, I'm crying. Then I was told to get her put on anxiety meds. I was told I should have socialized my dog more. I was told my nervousness makes her nervous, and that I'm the problem. I was told "I'm sorry. We thought she might do better without you" to which I said, shouldn't you have asked me first? or at least told me the plan?!! I should not have let them take her in the back. I should've spoken up my concern for that before they did it. I know a skittish dog makes it hard for them to do their job, but I don't understand why I wasn't consulted or told before they did this. I'd also like to add that the staff was unpleasant, insensitive, and seemingly uncaring. read more

I hate this place. Tried to amputate my pets foot for no reason given. Talked to receptionist about what they said and she said they do this all the time to people just for money. This place has no sympathy and it's just a nightmare. All they want is money and to fuck you and your pet over. Please don't take your pet here. read more

I only changed veterinarians to be closer to home, shorter car ride to reduce stress on my cats. My 5 cats had aged out and passed on by end of 2017, and I found myself with 2 new kittens in 2018. I decided to make the switch to Ark at that time. My grey tabby was sickly from the beginning. She was born with a hole in her chest ribcage. Initial doctor at Ark put her on medicine. After he left, the new doctor indicated that was wrong and she should never have been put on it. She was fine without it, but I had to wonder why the doctors had such different opinions. Soon after, the grey tabby's sister hurt her paw or leg and was limping in pain. I could smell odor, so I knew there was an infection somewhere. I took her in, the tech looked her over, couldn't find anything. The doctor came in, couldn't find anything. They were going to put her on medication that just didn't make sense, and take xrays. While they were out of the room getting that, I finally got my phone light and reading glasses on and took a look and found the obvious tear in her paw where the claw ripped out. There was a little bit of puss. I had to show it to them when they returned. I had kept telling them it is something in her paw, but they didn't take time or effort to see anything. Another thing - I had called and left voice mail last month asking them the general status of my 2 cats' shots. No return call. The place I used to go to would send postcard/reminders. The last straw was this past weekend. Grey tabby walked up to me meowing, which she never meows. She was in obvious distress. There were no obvious external signs, but her breathing was labored, heart pounding, and she seemed to be in pain. Her muscles were twitching in 2 places on her back. She wouldn't let me touch or press on her belly. Of course it was a Saturday! But luckily it was 9am. I called Ark, no answer, I left voice mail that it was emergency, my cat is in pain. I raced her over to Ark where the receptionist told me they are too booked up to see her. I informed her I was not leaving until someone looked at my cat. She fumbled around and waited on a few others. At that point I was only one in the waiting area. She asked my name, for the 3rd time. Fumbled around at the computer. A few minutes later, 3 other clients arrived and stood in line. That's when she peered over the counter and told me I have to go somewhere else, they are too busy. I started crying, said 'my cat is in pain, she needs help! I'm not leaving.' She shrugged her shoulders. Two other employees peeked around corner at me. I said 'how can you do this!? don't you even care about animals?', I left in tears. Needless to say, I will NEVER go back there! I overheard some of the people in line saying they were there to get rabies shot, and another had similar non-urgent issue. I'm not saying it is fair to go ahead of them, make them wait when they already have appointments. But the clinic should keep some resources for emergencies. In the VERY LEAST walk out and look at the animal in order to try to get her in a stable condition before sending off to Emergency clinic, 30 minutes away. I got her into the Mountain View emergency where they took one look at her gums and her breathing and grabbed her cage and ran back to put her on oxygen, stabilized her condition, started tests. She is home and recovering now. Finally ate something this morning. I have to add to this! Just read some other reviews and I was reminded of this. I took my grey-tabby in for routine check, specifically asking for advice on her heavy weight. She was happy and comfortable, not sick at all. I think they gave her a vaccine shot. In the next 24-48 hours, She became very ill. I took her to Mt View where they found she had an unknown infection, fever high enough to require her to stay overnight. I truly didn't think I would ever see her alive again. They could not determine the cause. She was treated and recovered. I suspected the visit to Ark caused this infection, but no way to prove it. read more

I've been going here for many years, and I have no complaints. Everyone here cares about my pets. It's true Ark Animal is not the RITZ, but they offer an alternative to the way over-priced facilities around me. I'll pass the many clinics by my house to to drive the extra miles. At one time I had 7 pets, most of them were abandoned cats with pre-existing ailments. Without Ark, I could never have afforded to keep them. Bless all who work at Ark Animal Clinic. The reviewer known as Keleigh S. must have come on a very bad day, because 20 minutes is the most I've ever waited for an appt. read more

They may have got my money one last time but I want to make sure no on else's DOG IS NEGLECTED OR LEFT DEAD IN A FREEZER FOR OVER A YEAR! In 2014 I bought a English bulldog, Bridgette! She was a retired Momma 4 yrs old. I got her fixed at Ark. She had to spend extra time there because she wasn't doing well after her surgery. FFW it's now 2015 she's very sick. I take her in. They don't know what is going on. Blood work, everything is good! They keep her overnight and then the next morning she suddenly collapsed within 20 min she has passed! I chose a group cremation, paid my bill and left. A month later I get a male dog named Romeo. I get a coupon through spay today, so basically I paid a reduced fee through them which means I owe Ark nothing! I make his appt and take him to be neutered at Ark. They lost my certificate, did blood work, neutered him. I go for pickup and they are trying to charge be a couple hundred dollars! I had to argue with them about it! I was still made to pay for the blood work they did! FFW Nov 2016 I bought a home, moved in and saved Argo! Here I am unpacking boxes and my phone rings! It's Ark Animal Clinc in Hedgesville WV. They are calling to notify me that they just found BRIDGETTE IN THEIR FREEZER!! Yes, you read that correctly! My dog that died in their care 1 yr 4 months early that was suppose to be cremated was just laying in there still!! I tried to look past it and know that everyone makes mistakes we are all human! I tried to think of it as everything happens for a reason and the reason was I was suppose to be Bridgette's forever home! Well I went back in picked her and and brought her HOME! FFW it's now March 2, 2018. I wake up an noticed Argos testicles are HUGE. So I called several vets and no one can see him except Ark! So I take him there. The Vet came in and the dust thing he says is "Wow, this poor guy is so thin!" Well if he would have read the charts he would have known Argo was a rescue and he looks damn good compared to what he was! So he does his examine. At the end he asks the vet tech if a temperature had been recorded. Of crs not. His temp is then taken. He has a temp of 105.2. No pain meds or fever reducing meds were given! Vet: This is strange! I'm going to have to go do some research. It could be a number of things! Me: Of course that's my luck. I'm a bus driver, can't work or get pay because of the strike, my fridge stopped working and now my dog . 20 min later. He re-enters the room and suggested that Argo be put on Augmentin 500mg. But they are out of that mg so the one they have Argo will need 4 pills a.m and 4 p.m. seriously it's hard enough to get a dog to take one let alone 4 pills! He quoted the meds would be 72$. Ok idc. So I asked if dog antibiotics was the same as human antibiotics. I told him I had 1000mg augmentin at home. He assured me I didn't because it wasn't made in a dosage that high. I show him the picture of the bottle. He then says "hmmm they do! I've never seen that before!" Looks at Argo and says this is a weird one leaves for 15 min and comes back with a change in antibiotics. Is it just me or is it a little odd that because I have the needed antibiotic at home now all of a sudden that one won't work! So as I sit there listening to him stumble his way out of that situation I asked "does Argo need to be neutered today, like an emergency thing, or when does he? I planned on getting it done as soon as his weight was up more!" Well I was informed it couldn't be done that day or the following day. But as soon as swelling was down it could be done. I then asked "ok so where do we go next if this doesn't work?" " I will do whatever I have to do to save his life! I haven't brought him this far to let him slip away. I just want him better!" He kept insisting I needed to take the script and get it filled and get Argo neutered. Which was my plan anyway! Not once did I complain about the amt of anything. Matter of fact as I sat there waiting for him to do his research I text my husbAmanda Grim BowlingGrim Bowling explaining what was going on and telling them I was about to walk out and go to the ER with Argo! That sounds like someone that doesn't want to put money out too, huh?!? When I said "I knew I shouldn't of come back here but you were the only ones free to help him! And that wasn't the first time I had issues" and I explained Bridgette's story and his response was "That's not my problem! I wasn't here when that occurred!" Then he went up front and proceeded to talk about me with his staff! Very rude and unprofessional. I paid my bill and left 3/3/18 Argo's scrotum is now ruptured and bleeding. Thank God for Hillside in Charles Town! They squeezed me in Sat morning Dr. Masters was AMAZING. He said the script Argo needed was Augmentin (the original that was prescribed) and what I had read more

Bad service: I set up an appointment for my young cat, who seemed to have gastritis. I arrived on time with my pet, then was met with unfriendly treatment and frowning faces at the front desk. Not geared towards cats: There are no raised perches to place cat carriers, and there is a lot of noise from dogs. All of the visiting cats seemed scared -- sitting on the floor with tall people moving around and dogs barking. An hour to wait: After waiting 45 minutes, I inquired about our appt. The attendant was grumpy with me. When finally got into a room, a vet greeted us then left again for 15 minutes. Outdated equipment: They use outdated rectal thermometers. Not enough attention to the animals' comfort and care: There is an older, large kitty up for adoption there. He's in a small cage, with not enough room for his size. In it, there are no carpets or blankets -- he's stuck in a hard metal cage, lying on top of spilled litter. The "perches" inside the cage are metal and not covered with fabric or carpet, so he probably wouldn't use them - they're up too high for a heavier cat to jump, anyway. It was messy and uncomfortable-looking. Sad. We left without getting the exam, because it wasn't up to today's standards for feline veterinary care. Note: The young female vet who spoke with us with nice, and she seemed to understand completely that we were used to better facilities. She recommended that I return with my cat to our regular vet if symptoms persisted another day. I appreciated her understanding. read more

Poor veterinary services. It's a revolving door with zero empathy or professional skill, lacking, for either you or more importantly, your pet - beware! read more

When this place first opened it was awesome. But over the years things have gone downhill. The receptionist are rude and uncaring. I just took my OES to be euthanized a couple months ago and he was given NO primary first shot (valium). The vet said it was better not to stick them twice. Winston was given the injection and "SCREAMED". I will never forget the look on his face. I love Dr. Hess when this place first opened, But now it's become a very uncaring place. NEVER again. read more

This place used to be really good. The only good thing about this place now is the staff are really nice and the pricing is unbeatable. They keep you waiting for a ridiculously long time I make an app for 12 and I'm not seen until 1240 and then once I'm back in the room I'm waiting about another 20 to 30 minutes. They're understaffed I think this place could really use some improvements. Also the place smells really bad when you go in, and the place just seems dirty in general. I've already gotten a new vet and will not be returning to this one ever again. read more

I have gone to this vet for with my various animals over the course of about ten years. Though I have had issues before, I had always let them slide. But that has changed. I do not believe I will be returning to this vet again. And here is the last straw as to why. I took my 10 year old cat in about a roughly five weeks ago for a routine issue. She had a dew claw that had pierced her skin and I wanted to make sure there was no infection. I was told it was all clear by Dr. Flores, a doctor I had never met before. As part of the checkup, (I), not the doctor, noted her weight had dropped from about 9 pounds three years ago, to just over six pounds. Oh, says the doctor. "This is probably due to kidney failure very common in cats. You can do a blood panel for ($300) to check whether it is kidneys, diabetes, thyroid or cancer". Meanwhile, he proceeds to administer a three year rabies vaccine, saying that if she didn't get it, I could be subject to a lawsuit if my cat got rabies and attacked someone. From that appointment on, my cat, who had been eating and acting normally, stopped eating completely. She went from that 6 pounds to 1.5 pounds on the day she died, which was one week ago today. Now why would a doctor give my ten year old cat, who he has just said had failing kidneys, a toxic vaccine? I am angry that I did not refuse this on her behalf. In my mind, this killed her. She clearly did not have the immune system to cope with it. Doctors have their agendas, and mostly it's money money money, with no consideration for the overall health of an animal. Regarding money, something else happened (small detail) in this appointment which was different from others. They cut my cat's nails without asking and put it on the bill. Excuse me? I know this has been long, but I was always baffled by another experience with this vet. My 15 year old dog had growths in his mouth. When Dr. Hess saw him, I was told this kind of thing is common in old dogs and there was nothing they could do. Well, several months later, those growths were starting to bleed badly and I took my dog in to be put down. Same vet, but different doctor. Of course the doctor asked why I was having the down euthanized. When he saw the growths he exclaimed was "Oy My God, this is cancer!!" He said what we were seeing was just the tip of the iceberg, and that the dog had clearly been suffering. So, the question is, why didn't the first doctor tell me that just a couple of months prior?? It was blatantly obvious to the second doctor, and the first doctor must have known and made some kind of judgement call not to tell me. I had let that experience slide a little, but combined with the experience with my cat, I think I am done with Ark. Too bad. I have no idea where else to go at this point. I will also add, I learned at the animal specialty food shop nearby, that the word is around with a number of people that this vet is on a no-no list. They have heard their share of discouraging experiences. Losing my cat suddenly in a heartbreaking way, was one of them and it fired me up to write this review. Sorry, Ark. I could not let this one go. read more

I have read all the reviews on Ark Animal Clinic and have never experienced any of these issues. I have taken all my cats there for shots, treatments and grooming, not one time have I had any reason not to go back. Everyone there is friendly, the vet techs are very knowledgeable and professional, the rates are reasonable , the place is clean and I have never had to wait more than 10 minutes after arriving. I can't comment on other reviews, but my experience was always positive read more

After a horrific experience at another vet in the area, I was extremely pleased with the service at Ark. The staff was very patient with my dog who is skittish of new places and people. I've taken my cat there as well and we are happy with the price, service and staff. They even sat on the floor with my dog to calm him and trim his nails while the other place tried to muzzle him, take him to another room and suggested training for my 4 yr old dog. Ark went above and beyond and I will continue to utilize their facility. read more

Wayne, I agree with you. No, it is not the Ritz, but I have found everyone to be very friendly and caring. I have two Yorkiepoos and when we walk in they the receptionists both say hello and call my dogs by their names. We too, have not waited long for our visits with one exception but that particular day there was ALOT of sick animals. Yes it can be loud at time but for heavens sake it's a VET's office shouldn't expect elevator music with everyone napping. read more

Recently boarded my dogs at Ark Animal Clinic for a week. Was informed that they needed 3 shots. Rabies, Distemper and Bordetella. We took them to another clinic and got the Rabies shot. I contacted Ark Animal Clinic to confirm that it was ok to use the Tractor Supply Distemper and Bordetella. The lady at the counter confirmed that they would be fine. When I dropped them off they tried telling me that they would not accept Tractor Supply shots and could not board my dogs unless I paid $77.00 per dog for the shots that I had just given them. I agreed to pay because we were leaving for vacation that morning. I will never board my dogs there again. The customer service is horrible in person. The ladies at the counter are rude and unfriendly. The actual Vet (female) is not a people person and very short with customers. If I could give them less than one star I would. read more