MJ did a thorough job with our inspection, communicated everything clearly, and heard our concerns…read more We really appreciate the great service and highly recommend her!

Good, professional team. They are solution oriented as opposed to process oriented. In other words,…read moretheir goal is to eliminate the issue and will modify treatment accordingly, as opposed to charging you for individual steps. I recommend you call them, and early if you suspect any issues.

Justin helped clear out wasps from outside my house. Sprayed one day. Then filled up the hole 2…read moredays later. Highly recommend.

Mohammad was great and prompt with service! He worked fast to help control the rodent issue and…read moreaddressed any issues the tenant had. I would recommend this company!

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate! And do not lie and say you were not given access to the interior of the house (like you did in your response to me on Google). If you would've called me back or responded to my emails - had a conversion about any of this you would have heard the truth. Review our invoice that states exactly what we said no to - upcharges your technician tried to sell us for exterior gates around the vents. This is exactly why your customer service is horrible. You as the owner weren't even respectful enough to respond and let me know hey this is what my technician told me but what actually happened? Again, absolutely horrible - all around hands down despicable service and an even more terrible leader who would rather hide behind a computer and lie on the internet than face the truth!

Alex came during the specified timeframe and cleaned my dryer vent but to my surprise, there was no…read morecleanup afterwards. He said there was a lot of junk in the vent but didn't indicate I needed to do the cleaning myself. I have never had a home service where they don't clean up afterwards. Photos attached.

For starters, the owners Brian and Shane are awesome! I had them out to my office to treat for…read morecockroaches and had already committed to giving them a contract to resolve the issues. When they came out they treated the location and then proceeded to tell me that the cockroaches were just wood roaches and there was no fear of infestation. That perhaps the landscaping company riled them up and they sought shelter inside. Right then and there I was being told I didn't need to necessarily have a contract for future service and that they would be gone right away. WOW! The honesty of the dynamic duo was impressive so I rewarded them with a contract to ensure no other creepy crawlies showed up. They continue to be the highlight of my week whenever they come into my office. :)

I cannot say enough about Pestek Pro! These guys know their job, can answer any questions you have…read moreabout any bug/pest, they take their time, explain things and make you feel like you are their only customer - they make sure know what they are doing, what they are spraying and are always available to answer questions and come out fast for an emergency! I want to take a moment to comment on their mosquito service. We used them for our house at Lake Anna for over two years. Before we had Pestek Pro, we spent hundreds of dollars at Home Depot (my husband's favorite store) on mosquito treatment. NOTHING worked. Being close to the lake the mosquito's were bad. You would walk outside and you couldn't help but them finding you. After getting fed up from spending money on products that didn't work and getting tired of getting mosquito bites, my parents told me about Pestek Pro. I called them and they came a few days later! After they did their service.... It was night and day difference. Unbelievable! You would see an occasional mosquito (maybe one or two, every so often), but that is to be expected. There were no more mosquito bites, we could actually sit on our front porch and deck in peace! Visiting different neighbors in the neighborhood, we would get overtaken by mosquito's..... As soon as we got back to our yard - Nothing! My neighbors couldn't believe it! Sorry for the long review, I just love this company and their service! They do awesome keeping the normal bugs at bay, but its amazing what I seen them do with our mosquito issue! Forever a Pestek Pro customer! Oh, they are reasonably priced to boot - can't get any better than that!! Thanks for everything Shane and Brian! - Jen Trynock

Sucky service, with sucky attitude -- especially some of the office help. And very inflated…read moreprices, in my opinion. I specifically asked for a certain chemical to be used, and they came and used what they decided was best. I had asked for a certain spray formula, because it was effective over the course of a dozen years. The employees changed at this business, and someone there less than a year gives me a snow job about "knowing what works." I want what I want for a reason. You then came and did something else, and weren't intending on telling me before I asked you specifically. I was also a customer of the preceding business here that Orkin took over. Now, no one "knows" me, and contracts, down payments, etc., are necessary. What a nasty way to thank me for years of patronage. "Those are the new rules now." Thanks a lot, Mr. Orkin.

TLDR: Orkin lies. Go local instead. They tried scamming me for more money, and refused to refund me…read moreafter they failed to do what they promised. Long Review: Stay away from this company. I've worked in real estate and called for estimates from exterminators in several states, Orkin has brought me the worst experience I've ever had. I inquired about a mouse issue, the person on the phone was pressuring me to buy quickly as possible. He offered a discount that would go away if I hung up. This is a slimy sales tactic and I should've stopped there. Because the service they gave me was a blatant lie from what I was promised on the telephone. After being pressured to not inquire with other companies, I decided to let Orkin inspect my home for pests. I was promised mouse traps and the enclosure of holes for the rats so they wouldn't re-enter. Visiting my house, they REFUSED TO CLOSE THE HOLES, and told me that it was worst for the infestation if they closed them. They said specifically that closing the holes would "rile and trap the rats indoors." Later I contacted another company, and they told me there would be nothing wrong with closing these gaps. And they even looked confused to suggest that closing holes could make a rat infestation worse. So Orkin not only failed to provide the service that was promised, THEY ALSO LIED by saying that closing the gaps was worst for my house. When Orkin inspected my house, they explained to me that rats were entering through the roof and living in my attic, and I needed to fumigate my home to get rid of them. I am now convinced that Orkin only said this to charge me more for a service that was completely unnecessary. Orkin said the cost would be upward to SEVEN THOUSAND DOLLARS. I'm extremely happy I didn't pay for this. The other company explained to me that fumigating my home was unnecessary and it was unlikely rats were entering through the roof. Instead, this second company completed the service that Orkin refused to provide, and they filled the gaps, window cracks, and holes with wire meshes. This was something that was promised by Orkin that they didn't provide. And unlike Orkin, the new company I called had no issue of me contacting other exterminators in the area, and were much more courteous than the Orkin inspector who insisted that there was nothing they could do to stop the rats. Not only was this second company not charging me for any of the extra work, but they behaved very cordially while encouraging me to inquire others in case their work wasn't enough. Orkin made me feel like their services were the only option, with a sense of emergency to pay them for extra services as quickly as possible. This is a very dishonest sales tactic, and made me unnecessarily stress in the process of buying a new home for my family. When I decided to call back for a refund, which I felt was justified since Orkin didn't close the gaps like they promised me they would, they refused. Not only did they refuse, but they had the audacity to say that closing gaps wasn't in their services for the initial inspection. Even though that was the primary service promised for their first visit. It was the whole reason I called them out, and they wouldn't even give me a refund for their failure to provide what they promised. I'm very upset with Orkin, and am going to let everyone I know not to use their services because of the blatant disrespect I've felt throughout this entire process. I don't want to cause any issues by naming the better company that I've picked instead. I will just say that I recommend for everyone to look for a local exterminator company instead of Orkin.

Slug-A-Bug has been taking care of me for over 20 years now and they haven't missed a beat the…read moreentire time. Mike, the owner, has been great and always takes good care of us. We've not had any issues with bugs, spiders, or termites, and we live in a wooded area! Also, we have a crawl space under the entire house and still no issues. This is important to us because with small dogs, even a spider bite could kill them, and so we're glad Mike and Slug-A-Bug have been making sure pests don't find a home here! My wife and I both highly recommend Slug-A-Bug, they're fair on cost and great at service. Take advantage of using them if you're in their coverage area.

I can't say enough good things about Slug A Bug. I was sold by the personality and friendliness…read morewhen I called with questions and to get a quote but the service I experienced was 5 stars all the way. I was embarrassed because I am a very clean person but have been seeing big American Cockroaches in my basement apartment and was feeling completely overwhelmed--especially being stuck at home recovering from surgery. Mike came out on 5/8 to do an interior/exterior treatment, and WOW... these bugs didn't know what hit them!! That very night, I could tell the treatment was working. One roach was already stuck in a sticky trap, and another looked sluggish--until it crawled onto the ceiling and flew at me! (Yes, I found out the hard way that roaches can fly. LOL) Needless to say I stayed the night at my parents. When I came back the next morning, it was dead in a trap--and since then, I've found a few more dead roaches in traps and even some dead camel/cave crickets (bonus it's working on them!). The difference has been huge, and I finally feel like I'm getting my peace of mind back. If you want excellent service and want to support a family owned and operated business, look no further than Slug A Bug. I'm beyond impressed with the results from just one treatment and can't wait for the next round to hopefully wipe the rest out completely. Thank you all so much for your excellent work! Highly recommend Slug A Bug because they will put the smack down on your pests!! Thank you Mike!!!

Kristen Lazar is an outstanding Orkin technician. She is always on time, professional, and…read moregenuinely kind and courteous. Kristen takes the time to do the job right and consistently keeps our home free of critters. It's clear she takes pride in her work, and it shows in the results. We truly appreciate her reliability and attention to detail and excellent service.

My Family unfortunately brought back bedbugs from a family vacation in June that contaminated our…read moremaster bedroom. The bedbugs were contained to one room, our master bedroom, and we contracted Orkin in Manassas to kill the bedbugs. After 2 full treatments, one month apart, we still have bedbugs. During the 2nd treatment, Orkin performed an inspection and claimed that the bedbugs were dead and we could "return to our normal life." We waited an additional 3 weeks before returning our bedroom to normal and found bedbugs again. This has been going on for nearly 2 months and we have spent over $600.00 in services. I would HIGHLY RECOMMEND that you do not use Orkin services and find a different pest control company who deserves your money. I am requesting a full refund from Orkin for failing and hope that you will make a better choice in pest control services than I did.

Great service by our favorite technician "Robert Carter." He is friendly, professional, and does a…read morethorough job.

Wasp / Bald Faced Hornet Nest Removal/ Yellow Jacket Treatment. Upon arrival, a thorough inspection…read morewas made. A German yellow jacket nest activity was spotted right to the left side of a soffit of a bay window. The technician spoke with the occupant and advised him about the treatment as a precautionary measures. A direct treatment was made into the nest by the entry points and a broadcast treatment around the front of the house, cracks and crevices to avoid a recolonizing situation or future stinging insect nests. The technician did a thorough job. I didn't have to call the company a second time during the 45 days warranty period. Will hire again if I need to resolve a pest issue.

Great technicians always on time and delivers quality work, will recommend friends and familyread more

We have been a customer of Better Termite & Pest Control for over 2 years on their subscription…read moreservice for regular pest control as well as their mosquito and ticks program. Let me first start by saying the technicians are great and very knowledgeable and friendly. However, the mosquito and ticks program that we started this year seems to be quite ineffective and although we've had several revisits under their guarantee, we continue to get bitten multiple times each time we go to our yard. This has caused us to cancel their program prematurely this season and I requested for one more re-service after cancellation, assuming they would uphold their guarantee regardless of the cancellation (since I paid for the month already). Instead, I was informed that they will not revisit unless I sign up for their program again. Just a bit disappointing as a long-standing customer, and disappointing that I've paid into their program for this long without results. I will no longer recommend this company to family or friends.