Horrible customer experience. DO NOT USE Performance Home Medical…read more I've been using this company for 2 years, and their customer service representatives are consistently incompetent. I stopped using them for about 6 months because I had plenty of supplies, but on March 7th I contacted them to restart service with one very clear condition: I needed supplies delivered by Friday, 5/22, because I'm leaving the country the following week for 3 weeks. Despite confirming the urgency, UPS tracking now shows the package will arrive 2 days after I leave. At this point, maybe one of the neighbor kids will steal the package thinking it's something fun or valuable -- surprise. I will absolutely be discontinuing service with Performance Home Medical for multiple reasons, including the fact that every single person I've talked to -- from intake to managers -- has been completely incompetent and incapable of handling even simple customer requests. I've spent hours on hold waiting for answers, and I've been lied to by both representatives and managers and the call back system they have doesn't work at all. NEVER AGAIN!

The team was fine and did a good job during the appointment. However it took a month between…read morescheduling an appointment and actually getting in for the appointment. During those weeks I got called several times each week telling me I was "out of compliance" which was super annoying. I told the staff about how frustrated I was and they said "it's a different department". After the equipment set up appointment I got more calls for several weeks telling me I still wasn't in compliance (becuase it takes 60 days for goodness sake) and when I actually had questions it was nearly impossible to get through to the team. I have hole in my skull due to brain surgery and they can't seem to find a way to help find a mask that works until some imaginary additional paperwork comes from my doctor. So now I'll be "out of compliance" because I'm not wearing the mask due to a hole drilled into my skull.

I have been using Mill Creek Pharmacy for over 10 years. This is a dedicated pharmacy not a…read morecounter in the back of a Bartell's or Walgreens. Service is fast as they seem to be well staffed and very efficient on the computer when checking insurance coverage. Feels more professional then a 'drug store' with less waiting and since the prices are set by the insurance co, you are not paying a premium for better service. Re-fills are done over the phone on an automated system available 24/7; a convenient feature when you want to 'get er done' in the moment and not add another item to your 'to do' list. Bill

They've always had what I've been looking for, and for what seems to be fair pricing. The level of…read morecustomer service is attentive, I've always been acknowledge upon entry and questions have been answered satisfactorily. The only DME store in the area with a showroom and stock of disposable items!

I have a monthly order of bandage supplies I have been getting through Cesco. My main issue is they…read morewant me to call them 5 days before my perception is due to have them fill it. I feel that they know I need my bandage supplies on the second of each month when the script can be refilled. Why should I have to call for a re accruing order. I would even accept a partial order and the remainder to follow a week or so later. When I run out of bandage supplies my legs get damage from improper bandaging setting my healing back each time. This is very flusterating.

I was so relieved to see this facility which is very clean and neat and all the machinery is in…read moregreat shape. they really know what they're doing

Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

Melissa at Mukilteo Lincare is the most amazing customer service person I think I've ever worked…read morewith in my entire career. She was so very helpful and kind and really wanted to help a patient to get back-up oxygen tanks, and to get her concentrator serviced, and also to get a portable concentrator. I couldn't have asked for better help. She is just super! Thank you so much Lincare and Melissa! Nancy E., RN

Becuse their phone agent failed (twice!) to submit my request for delivery of replacement oxygen…read moretanks and they had reduced their delivery service to a once-every-two-weeks program, we had to drive the hour and a half from our home here to their Arlington location to get what we needed ourselves unless we were willing to wait an additional week for a possible delivery... One hasn't a lot of options when oxygen is needed to deal with COPD, but this company should have corrected the mistake of overlooking my original request and made a special trip to our home instead of us having to drive to them to get the needed tanks.....POOR CUSTOMER SERVICE!

This company has been terrible to deal with. They started charging me for equipment rentals from a…read moreyear ago. They are abysmal in addressing queries and continually threaten to charge my credit card on file even thought I have told them to send me a paper bill and NOT bill my credit card. The guy who delivers and picks up the equipment is very nice, but the phantom phone people are very bad at their jobs. I do NOT recommend them if you have a choice. Maybe that's the problem... you probably don't...

Adapthhealth in Centralia is terrible about answering calls or returning voice messages being left…read more I left them 5 messages in 4 days and not one person called back. I went into the office and asked for the manager and was basically told that they had no manager at that si, just the supervisor. I told her my concern and she apologized and brushed it off as no big deal. For a company that does customer service, , they are terrible at it.

The staff here is extremely helpful. The store didn't have the color and size I wanted, but they…read morecalled the other stores until they found what I wanted and then had them shipped to my house at no extra charge. I had everything in a few days. Great service!

This the only somewhat convenient scrub store close to me. They are always very well stocked with a…read moregreat selection. I came in around 6pm on a Tuesday night. Greeted as soon as I walked in by a lovely young lady who was being trained! Haylee was awesome and so was the gentleman training her. I was offered a dressing room and tried on my selection. I walked out with 2 scrub tops and a blue set... around $150. Agh the price of scrubs always stings a little :O This is my 3rd time visiting the store and I have always had a great experience. Customer service was great.

After moving to Edmonds and seeing the positive reviews I was looking forward to being a customer…read moreof a local establishment. I really wanted to like this place but unfortunately I've been extremely disappointed. One of my meds they told me they do not have in stock and will not be ordering it. When I asked why not or if they'd ever order it they said not many of their patients request it. Other times when I've asked about it they said there is often a shortage because it's being over-prescribed which seems like the opposite issue then no one needing it. Still they never offered to carry it so I had to go to a separate pharmacy just for that med. My other meds became more expensive at Edmonds Pharmacy than the other pharmacies so I ended up transitioning them elsewhere. There is never a notification of meds being ready via text/phone or any other method so sometimes I'd go and they'd not have gotten the order or they had something waiting for me for a long time that I didnt know they filled. Today was the last straw though, I tested positive for Covid after having severe symptoms and wanted to get the prescription for Paxlovid filled nearby but when the provider contacted Edmonds Pharmacy they were told that they don't carry Paxlovid. My provider called me shocked and told me it was unbelievable they dont carry this of all things. Please think about the community you're serving and re-evaluate the decision to carry meds your customers are requesting.

This is the best pharmacy by far in Edmonds/Lynnwood! I've been getting my prescriptions here for…read moreyears and not 1 time have they not had what I needed, took longer then 15 minutes. Great people, always kind, informative and inviting. I highly recommend this little pharmacy!!