came at 5:30 pm to pick up a couple of pool supplies and the doors were locked even though their…read morehours State they're open until 6 pm. I called and no answer. a short time later I see an employee inside the store. What's the deal Leslie's?!

This store and the people who work there are always so helpful. They test my spa water and give me…read morepractical tips for maintaining my hot tub. Plus very friendly. Wayne is a pro! I highly recommend.

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

If you are in the market for a spa, you owe it to yourself to stop by Creative Energy in Concord…read more Buying a spa was a bit of a learning and daunting experience for us, but the team here including Angela, Michelle, Jesse, Alex and Fred were simply old school customer service. Angela guided us through the selection process with a ton of patience and expert advice. Michelle helped us with some financial concerns. She was professional and articulate in explaining the benefits of doing business with her company. Jesse was outstanding coming out to our home and going through the options of maneuvering the spa from driveway to back patio, and is coming out again tomorrow to go through the spa sanitizing process. Alex did a quick turn around with his schedule so that he could take down a portion of our fence prior to delivery and then a day later come back and reinstall the fence panel afterwards. Finally, their electrician Fred came out to our house twice prior to doing the required electrical to discuss best case wiring option, and then again when we reconsidered which option to take. All the above is why you should consider purchasing your spa from a local dealer like Creative Energy. They walk the talk about customer service.

Pros - nice product , great fast service , calm no pressure sales Special thanks to Anita at the…read moreConcord store very helpful and professional. Cons - none yet

Once again, Kari from Spa Works Repair provided outstanding service for my Meridian One hot tub…read morerepair on May 5, 2026. The lower control and main circuit board had failed, and Kari was incredibly responsive throughout the entire process. He communicated promptly before the parts arrived, kept me informed along the way, and quickly scheduled the repair once parts were available. Kari also worked directly with the distributor onsite to ensure the replacement circuit board was properly installed, configured, and functioning exactly as it should. His expertise and attention to detail gave me complete confidence that the repair was done right. This is just one of many occasions where Kari has delivered exceptional customer service and high-quality workmanship. He is knowledgeable, reliable, and genuinely committed to taking care of his customers. I highly recommend Spa Works Repair to anyone looking for honest, professional, and dependable hot tub service.

Prompt and efficient with accurate and reasonable quotation for work to be done. Honest assessment…read morebased on photos of the problem leak and happy to help provide instructions plus spare part if a similar leak were to occur with my 20-year-old spa. Friendly service. Highly recommended Kari for any spa work.

Alex at Elite pools remodeled our 40yr old pool in Walnut Creek. It had cracks in the gunite and…read morerequired a new rebar reinforced pool floor, new spa wall, all new plumbing, new equipment, coping, waterline tile, and pebble surface. His quote was competitive, he's knowledgeable, responsive and helpful. We had a text thread where we received updates and answers to any questions. He coordinated well with our landscape company who was remodeling the rest of the backyard Highly recommend.

Our pool looks fantastic! Elite did a great job replastering our existing pool that was starting to…read moreshow signs of chipping. Alex helped us with new pebble surface selection and color, and orchestrated the different teams to demo, re-tile the spa, and finally spread the new pebble surface. Alex also suggested a style change on the spa, showed us how we could save a little money, was flexible on our choices of pebble surface. Overall, a very clean experience, and we would recommend Elite Pools. In fact, they were recommended to us by friends.

We chose Hawkins to build our dream pool…read more After researching other pool companies, we chose Hawkins to build our dream pool. We did have the benefit of experiencing a Hawkings pool though a friend who was very satisfied with Hawkings, so we too entrusted Hawkings to build ours. From the design, through the construction and material choices, we relied on Hawkings for their opinions and expertise and I am so glad we did. The pool turned out awesome. We have a relatively narrow back yard, and it was slightly sloped as well so I wasn't sure what could be done design wise. Jeff designed a lap pool that tucked up nicely the backyard fence garden and retaining wall. He also designed a beautiful concrete paver patio that extends from the back of the house to the pool. The pool dimensions turn out to be 48' long by 8' wide 3.5'-4.5' deep. A perfect 1 lane lap pool. We relied on Jeff for all of the material suggestions, the Tahoe blue finish with blue tile work and dark gray auto-cover finishes the pool nicely. A major concern I had was how to get an excavator down our very narrow side yard. As it turned out, we had to temporarily remove our air conditioning unit to allow for a small 4' excavator to allow access to the back yard. Since the construction started mid September, we only had one day where we missed the A/C. It only took 3.5 days to excavate the pool using this small excavator. Gary our project manager was always available and when it came time to put in the pool equipment, we changed our minds on its location to the opposite end of our yard. Gary and team were able to rally around this change in requirement and accomplished this task without delaying the project. The rest of construction went smoothly. We were swimming by the end of January in our heated pool. Absolutely awesome. In addition to the lap pool we had a patio build that extended the entire width of the house and from the back doors all the way to the pool's edge. The team built a very smooth and tight paver patio that drains very fast when it rains. We are very pleased. I can't say enough about the professionalism of all involved with this project. I would highly recommend Hawkings Pools / Dana Lund Landscaping and all the subcontractors used who specialize in pool construction. If you want quality, then Hawkings is good value.

An outstanding company to work with. We hired Hawkins Enterprises to install an in-ground pool,…read moreconcrete decking and whole yard landscaping (through their Dana Lund Landscaping subsidiary). The project spanned six months and included a number of subcontractors. Jeff Jones was point man for the design, permitting, color & equipment selection and landscape layout. He thoroughly explained all project steps and was called upon many times for advice. Gary Irwin was our project supervisor. He was always just a phone call away and was on-site daily. Both men left us completely at ease and are true professionals. The subcontractors selected for site prep, plumbing, gunite installation, masonry, concrete pour, "wet edge" surface coatings, carpentry (for the pergola) and electrical were first rate, high quality service contractors. Their attention to detail was outstanding. We could not have asked for better service. John Rose, the owner, is a long term dedicated pro in pool building and has amassed a stellar team. We would highly recommend to anyone looking to build their next backyard oasis.

Jose diagnosed the problem in 10 minutes, bad heater, will work for two day replacement of new…read moreheater. very professional, very prompt!!!!!

------ it only took css two days to come and fix my hot tub . my hot tub is the only thing i have…read morethat is truly a luxury, so when it doesn't work i miss it a lot ! their labor rate is very high so don't be surprised ! the parts are also way expensive . angela is the best employee . she really knows what's going on and doesn't waste your time . . . Big

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

I bought a hot tub from Paradise Valley Spa a while back. They said they would store it for us…read moreuntil we were ready for it as we were under construction. Then we are told me, NOPE we will not store it. They dropped it off and we find out after the fact that they did not properly set it up to be properly stored. Because of this a crack(s) in the shell appears. They first tell us they will submit a claim for us. Then they say they won't and its our problem. They take ZERO responsibility for how they delivered the hot tub knowing it needed to be properly safeguarded until we are ready for the pad to be poured. Other issues have developed as well. Whatever the sales staff tells you is not accurate or true. Their word means nothing. My advice is to stay away from Paradise Valley Spa as all they care about it taking one's dollars vs taking care of the customer. Shame on them. This is not a place anyone should do business with. I reached to Jordan Cox to chat about this. Never a return call or message. Just a smoke screen on their part. Don't believe any response they may post here.

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Service has gone downhill. Not same company they once were…read more They broke our filter ring when serving it. Calls, texts and emails to the owner to fix it have gone unanswered for over a month. They stopped coming but still charged us for services. When they were coming, our pool would still have green algae growing after servicing it. I would not recommend Malatesta family pool.

We moved into a new home in Concord in June and opted to continue with pool services through…read moreMalatesta, as they were already hired to maintain our pool by the previous owner. As new pool owners, we were definitely naive - but quickly learned that the services from Malatesta were subpar which has ended up costing us a significant amount of money. Alex, the pool person who came to service our pool was always very friendly and pleasant - he deserves more stars. But we realized that our pool and spa weren't being maintained well. First, we learned that our hot tub levels were off, which according to the spa repair person (who came out for an unrelated issue), resulted in damage to the jets as it caused the plastic holders to deteriorate which controls the pressure. This was ~$300 to repair. When we tried to communicate with Adam, the owner, to tell him to not service the hot tub, he was unresponsive (calls, voicemails and texts) and didn't relay messages to Alex. Next, the pH and chemical levels were way off based on readings from our own strips and Leslie Pool (excessive chlorine, low pH), even when comparing on the same day when the service was done. At this point, we opted to end our services with Malatesta and maintain the pool ourselves. In doing so, we realized that the pool filter wasn't being cleaned and it was so full with leaves and flower petals that it was practically dry and blocking water out. Also, our pool booster pump was leaking and caused by inlet and outlet hoses drooping, preventing water from getting inside the pump and causing it to melt. We consulted with another pool company and learned that this should have been noticed immediately by our regular pool service to replace the hoses before the pump melted. Now it's going to cost around another $600 to repair. Unfortunately, because of this, we can't recommend Malatesta Family Pool Co.