We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

If you are in the market for a spa, you owe it to yourself to stop by Creative Energy in Concord…read more Buying a spa was a bit of a learning and daunting experience for us, but the team here including Angela, Michelle, Jesse, Alex and Fred were simply old school customer service. Angela guided us through the selection process with a ton of patience and expert advice. Michelle helped us with some financial concerns. She was professional and articulate in explaining the benefits of doing business with her company. Jesse was outstanding coming out to our home and going through the options of maneuvering the spa from driveway to back patio, and is coming out again tomorrow to go through the spa sanitizing process. Alex did a quick turn around with his schedule so that he could take down a portion of our fence prior to delivery and then a day later come back and reinstall the fence panel afterwards. Finally, their electrician Fred came out to our house twice prior to doing the required electrical to discuss best case wiring option, and then again when we reconsidered which option to take. All the above is why you should consider purchasing your spa from a local dealer like Creative Energy. They walk the talk about customer service.

We spent about $20K on a new Highlife HotSpring spa from Creative Energy, installed in early 2024…read more Part of the selling point was the "awesome" warranty that was pitched as part of the sale. If you buy from Creative Energy, they are your dealer and they are your only source of warranty service if you live in the area. You are stuck with them, for better or worse. We have been meticulous about maintaining our tub. Well, as of now, we've had three issues with the tub, one with a drain valve cap not securing properly causing a leak, someone from the sales team coming with a new one, cranking it on as hard as they could to the point we could no longer remove it, not being able to stop the leak. So a technician, who was about as unfriendly and accusatory as it gets, comes out and gets the cap off and secures it properly. Frankly, it should not take a technician to get a screw-on cap on correctly. Of course, the technician tells us that it isn't a warranty issue. We then subsequently get a bill for a $150+ for a service visit, which was not communicated to us before said technician came. We complained and they did waive it as a "one-time courtesy". Courtesy for what? Their own sales representative who plays with their tubs every day not being able to fix what their nasty technician said was an "easy" problem to solve? Not too easy, obviously. Two issues already this year (2026). Our tub cover started to fray prematurely to the point that rainwater was getting into the tub and causing overfill. So we were heating more water than design and having to constantly pump water out. Fortunately, we were just inside the two-year warranty period for the cover (NOTE DIFFERENT PARTS HAVE DIFFERENT WARRANTIES). Unfortunately, Creative Energy does not stock covers (or at least the one we needed) and the replacement had to be made-to-order, which meant a many weeks wait. The real fun began when they told us that we had the option to come pick the hot tub cover up from them once it was actually ready, install it ourselves, and dispose of the old one ourselves or pay them a more than $225 or to deliver it, install it, and haul off the old one, for a warranty item! Most people don't have pickup trucks that can hold a 5-person tub cover (we don't!) and disposal would have cost us significant money to deal with it. It also would take us time to install the cover and who knows if we would be doing it right. I asked how much the cover itself ran and was told it was about an $800 part. So, for a warranty issue, we were asked to pay 25%+ to have it properly dealt with. After wasting time to complain again, Creative Energy did knock the fee down to $150, which still just seemed ridiculous. We were at their mercy though and had to pay it. The rationale they gave is that the manufacturer doesn't cover disposal or delivery/installation of a warranty replacement. Now we're at about a few weeks ago now, where I notice the tub is suddenly slowly leaking from its bottom (again tub is still under the "awesome" warranty). This time, it's a $159 charge just to get someone to come. Well, technician comes out the next day, with both my wife's phone number and my phone number in hand. Despite my request, the technician does not call me to let me know what he found despite my asking him to do so. I've never had a technician for anything leave me hanging like that. I hear back from Creative the next day that he can't find the source of the leak, and recommends that the entire tub be carted back to the shop for further investigation. Of course, that immediately prompts questions how is this going to work with the electrical work (not covered with the purchase) that I had do to get the tub wired, would I have to deliver the tub?, etc. Well, this person tells me that some other person will get back to me the next day because that was a different department. Of course, though, they're happy to send me the invoice for the service fee. Well, next day they don't believe their own technician and decide to send their service manager out for another look, but not until nearly two weeks later, all while the tub continues to leak. They did waive the $159 when the service manager told me that the previous technician basically did nothing. He comes out, finds and solves the problem very quickly, (a small plumbing fitting that needs replacement). So, while the manufacturer apparently covers labor, seems like the $159 I was originally asked to pay is just additional $$$ to Creative Energy for what turned out to be a nominally priced part. And, two more weeks of unnecessary leakage, thanks to it not having been properly diagnosed and fixed to begin with. Too much hassle, nonsense, and nickle-and-diming for a $20K high-end hot tub purchase. These folks are great when you buy from them, but will hide behind the manufacturer when things go wrong and forget that you are also their customer. At their mercy until the warranty runs out, but buyer beware.

Prompt and efficient with accurate and reasonable quotation for work to be done. Honest assessment…read morebased on photos of the problem leak and happy to help provide instructions plus spare part if a similar leak were to occur with my 20-year-old spa. Friendly service. Highly recommended Kari for any spa work.

I thought for sure I had to replace our spa after rats ate away some of the insulation and sprung a…read moreleak. We were so depressed! Spa works came to the rescue and we only had to repair a single line. Everything is working great again thanks to Spa works. Highly recommended!

We are very happy with the pool that Elite Pools built for us. Choosing a pool builder is a big…read moredecision, and we are glad we went with Elite. From the initial consultation to the final fill, they were attentive to every aspect. Alesander, Jovani and the rest of the Elite Pools crew were incredibly friendly and were always available to answer my many questions. The pool has transformed our backyard into a space we want to spend time in. The quality of the work is top-notch, and the pool looks great. (See the attached pics!) If you're looking for a company that delivers a high-quality, beautiful pool, I highly recommend them.

Alex at Elite pools remodeled our 40yr old pool in Walnut Creek. It had cracks in the gunite and…read morerequired a new rebar reinforced pool floor, new spa wall, all new plumbing, new equipment, coping, waterline tile, and pebble surface. His quote was competitive, he's knowledgeable, responsive and helpful. We had a text thread where we received updates and answers to any questions. He coordinated well with our landscape company who was remodeling the rest of the backyard Highly recommend.

We chose Hawkins to build our dream pool…read more After researching other pool companies, we chose Hawkins to build our dream pool. We did have the benefit of experiencing a Hawkings pool though a friend who was very satisfied with Hawkings, so we too entrusted Hawkings to build ours. From the design, through the construction and material choices, we relied on Hawkings for their opinions and expertise and I am so glad we did. The pool turned out awesome. We have a relatively narrow back yard, and it was slightly sloped as well so I wasn't sure what could be done design wise. Jeff designed a lap pool that tucked up nicely the backyard fence garden and retaining wall. He also designed a beautiful concrete paver patio that extends from the back of the house to the pool. The pool dimensions turn out to be 48' long by 8' wide 3.5'-4.5' deep. A perfect 1 lane lap pool. We relied on Jeff for all of the material suggestions, the Tahoe blue finish with blue tile work and dark gray auto-cover finishes the pool nicely. A major concern I had was how to get an excavator down our very narrow side yard. As it turned out, we had to temporarily remove our air conditioning unit to allow for a small 4' excavator to allow access to the back yard. Since the construction started mid September, we only had one day where we missed the A/C. It only took 3.5 days to excavate the pool using this small excavator. Gary our project manager was always available and when it came time to put in the pool equipment, we changed our minds on its location to the opposite end of our yard. Gary and team were able to rally around this change in requirement and accomplished this task without delaying the project. The rest of construction went smoothly. We were swimming by the end of January in our heated pool. Absolutely awesome. In addition to the lap pool we had a patio build that extended the entire width of the house and from the back doors all the way to the pool's edge. The team built a very smooth and tight paver patio that drains very fast when it rains. We are very pleased. I can't say enough about the professionalism of all involved with this project. I would highly recommend Hawkings Pools / Dana Lund Landscaping and all the subcontractors used who specialize in pool construction. If you want quality, then Hawkings is good value.

We just wrapped up on pool install with Hawkins and are so pleased with the process and result. We…read morestarted getting bids for pools back in 2022, and after kicking tires for 2+ years, finally contacted with Hawkins towards the end of last year. Their bid wasn't the highest or the lowest, but given their reputation in the area, and having met with the John Rose to discuss the project, we felt most comfortable with them, and saw their pricing as having the most value. Once we contracted, they quickly got our design together, and submitted to Walnut Creek. John had warned us on WC's turn around, and they were able to secure the permit earlier than they had warned. At the start of the project John arranged a meeting with his team, and the excavators to make sure everyone was aligned on the exact location, and all considerations were taken for the final elevation of the pool, drainage, etc. Our project was managed by Gary, who as as excellent a communicator as I've experienced with a contracter. We always knew what was going on, and what was coming next. As the project went on, we also decided to have our full backyard designed by Hawkins. We had already met with Jeff Jones for the design of our pool, and materials selection, and had a ton of trust that he would design backyard layout that we would love. We could not be happier with what he put together and the end result. Steven was also wonderful to work with, and kept us in the loop on upcoming steps and when we needed to take action with decisions for the project. Every crew that showed up, including excavation, steel, plumping, electrical, and gunite were all professional and from everything i could tell provided great workmanship. At the completion of the project John circled back with us to walk the job and make sure everything was delivered as expected. Thank you Hawkins team, this was a big investment for us and with that come a lot of nerves....we could not be happier and are looking forward to years of enjoyment for our family!

Eduardo was very polite and very respectful of our property. He was efficient and professional,…read moregreat job cleaning the tub!

I have been using California Spa Service for over 20 years. They are dependable and excellent in…read moreevery way. I highly recommend this company!

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

I bought a hot tub from Paradise Valley Spa a while back. They said they would store it for us…read moreuntil we were ready for it as we were under construction. Then we are told me, NOPE we will not store it. They dropped it off and we find out after the fact that they did not properly set it up to be properly stored. Because of this a crack(s) in the shell appears. They first tell us they will submit a claim for us. Then they say they won't and its our problem. They take ZERO responsibility for how they delivered the hot tub knowing it needed to be properly safeguarded until we are ready for the pad to be poured. Other issues have developed as well. Whatever the sales staff tells you is not accurate or true. Their word means nothing. My advice is to stay away from Paradise Valley Spa as all they care about it taking one's dollars vs taking care of the customer. Shame on them. This is not a place anyone should do business with. I reached to Jordan Cox to chat about this. Never a return call or message. Just a smoke screen on their part. Don't believe any response they may post here.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.