The CEO contacted me and apologized for the abrupt end of services. Internal communication and…read morestaffing issues collided. We have recommenced physical therapy and the therapists are very good. I understand snafus and appreciate the fact we were able to resume therapy in my home. My situation has resolved enough that I am now able to leave the house and will shortly commence outpatient therapy at UCSF. I still believe that this is an excellent company, very professional and competent with well-prepared therapists. They know their stuff.

I wanted to elaborate on just often Wonder where is +YOU) We become to Co a soldier…read more How fun & scary. I admire our team I would to give toBeyonce) amazing beautiful women like you btw I love that I stop by met Steve now moving forward I've definitely moved on in taking His insults Icerctge top.Billy is the Best he's not Drama. Next issue In talking with his crew fast fresh Fruit from his Papa not happy. In specking to Derek 10 months now they have been friends it's a team effect Mikkya She sounds super ger entire team are high end state of art that is a professional hands great eye contact on time uplifting hats to both teams are extremely professional very loyal to job this team Hats off to allof you. .

After years being responsible for providing caregiving and establishing services for my mother and…read morenow my sister, who requires 24 hour care, I highly recommend CrossRoads for home care services. My sister was in an assisted nursing care facility for 6 months, and the thought of her continuing to reside in a similar environment was heartbreaking. While there, the numerous and almost monthly visits to the ER due to UTIs, inadequate doctor and care oversite, lack of consistent and timely drug and therapy services was truly unacceptable for her health. My sister is now living with my family in our home, and CrossRoads has allowed us to find an alternative path to her care along with using other support teams. From CrossRoads, we received scheduled physical, occupational and nursing services. Their exceptional services have allowed my sister to remain in a home environment and us to build a secure loving environment for her long-term care. I have used other home care services, and would consistently request for CrossRoads services. Her medical needs are addressed by a caring, effective, reliable, proactive and incredible staff at CrossRoads. I could not have asked for a better team to help with this unprecedented emotional and physical challenge my family has undertaken. Our physical therapist Jason, engages, motivates and physically prepares my sister for mobility and flexibility and encourages her to maintain and maximize her existing mobility. My sister enjoys their conversations. He is responsive, consistent and timely. We could not have asked for a better partner in providing the physical and emotional support my sister and my family require. He is simply the best and anyone would be lucky to have him on their team. I worked with Shanel, nurse and case manager, for both my mother's and sister's home care. She is incredibly responsive and experienced in addressing the medical needs that arise. She is proactive in recommending solutions and next steps, all of which provides assurance that as medical needs arise, they will be addressed immediately. Shanel de-escalates the stress and uncertainty surrounding medical situations. Shanel provides the confidence that home care is a viable and very workable situation in partnering with my sister's medical team. It's very obvious that Shanel enjoys her work and patients, and truly focuses on the customers' needs. When my sister arrived at our home, Sabrina, Occupational Therapist, immediately identified tools, equipment and recommendations that provided additional comfort to my sister and to our family and support caregivers in mitigating our physical demands. She was incredibly efficient and facilitated accommodating our needs immediately with her experience and resources. I feel our sister received the best care from Sabrina and CrossRoads in tailoring our home as effectively as possible in maximizing my sister's care. Equally important as the effective direct skills of the CrossRoads staff, is the intangible support they provide my sister and to us. We don't feel alone in caregiving, many times a heartbreaking process. We feel there is an incredible team available to support the care of my sister. My sister is engaged and enjoys interacting with the entire staff providing for good moments.

My husband is weak, has been wheelchairbound for over a year, and is now in considerable pain from…read more bedsores and serious edema among other nasty problems. We've had excellent care from Caroline Noel, Physical Therapist, and Serge LaFuente, RN. Both visited regularly and were super sensitive to my husband's needs despite the fact that he is a "difficult" patient. The nurse in particular has devoted extra time to us, and seems determined to see evidence of healing. Our physical therapist, Ms Noel, seemed to have a special understanding of my husband's situation that helped reduce his pain whenever she visited. I also appreciated Kyle Yenko 's friendliness and care for our situation.

From the hospital to the home bedside, Home Instead has provided amazing care for my family member…read more They were there at the hospital, on the ambulance transport and then in the home. Their dedicated team of CarePros are very professional and caring. The team has gone above and beyond to make my family member feel respected and cared for. The Carepros have provided seamless transitions between shifts. I especially commend all of the hard work by Rafael, Roxanne, Yasmin, Daniel, Sebastien, Jasper, Johnnie, Cecilia and Sheila. Well done!

Home Instead was professional, thorough, and compassionate. They cared for my 82yo father during…read morethe last three months of his life on hospice care. I got to know several of the caregivers personally as we cared for my father together: I especially treasured my father's time with Yvonne, Rihyana, Sebastien, and Kaye. All four of them were outstanding: deeply empathetic, and highly skilled. I also felt very comfortable leaving my father alone with Home Instead, as they were trustworthy, and even kept my father's apartment clean. I had a few concerns along the way, and the Home Instead administrators were responsive, and made all the changes I requested. Thank you for making a difficult time in our family's life a little less difficult and a little more joyful. Home Instead was everything I was hoping for in hospice caregiving.

Just got back from Mother's Day brunch. Ten of us came together to celebrate my 97 year old mom,…read moreand the staff at the Ivy could not be friendlier. Cynthia and Ngan brought us everything we needed, with good cheer, and Chef Rahul even came out to greet us. Delicious food, even better hospitality. Thank you, Ivy Golden Gate!

Of all the places my mom toured, she liked this place the best because everyone made her feel at…read morehome immediately. My mom lived here happily for almost 11 years until she passed. She truly thrived in the community because as editor of their resident newsletter for 10 years she got to know almost everyone who lived there and everything about how the facility was run. She had many meaningful friendships with other residents over the years, but also with the long time (10-20+ years) staff members whom she held in the highest regard.

Angels. These people are angels. If you read through the…read moreother reviews, I could not agree more. It's all been said, so I'll keep it short. I literally was at the end of my rope. I couldn't pick up my Mom when she suddenly couldn't walk anymore. She was on Kaiser Hospice with terminal bone cancer (wow, also incredible people!) and they recommended Roxana. Victor was wonderful on the phone. Sensing I couldn't make another night, he managed to have a nurse at the house by 9:00 p.m. "Angel" Nurse Blanca and Roxana walked in that night and jumped into action, literally. Firing off instructions between the two, they immediately cleaned my Mom and got her comfortably into bed, fixed the room, etc. On a later day, I went to the store when they were putting in a catheter because they knew I didn't need to hear it. They know so much about taking care of the caregiver! When I got back, the entire living room was organized, clean, medicine logs, every single medicine organized. I couldn't believe how wonderful they were. Blanca literally never left my Mom's side. She called her "Princess" and stood for hours fanning Mom with a calendar b/c she was hot. She had to sleep over b/c she lived far away; she's a wonderful person. We didn't speak the same language (my fault) but it didn't matter at all. Universal sign language worked just fine. There's apps that translate the spoken word. They also worked with Kaiser Hospice which helped immensely. They were knowledgeable about Mom's meds and condition. Roxana was also amazing; dropping by. Explaining everything to me. Taking time to talk to me often. Just overseeing everything. This 'short' review isn't so short. I have a million other things I could describe about Nurse Blanca's amazing help but I'll stop. Unfortunately, it was only for five days. Mom passed and Blanca made sure we had our time alone with no one in the room. Just what is needed but you don't know these things at the time. Their experience is worth every penny. I don't know what I would've done without them. Angels.

Cynthia was warm, dedicated and professional. She went above and beyond in caring for our loved one…read morein Hospice.

I cannot say enough good things about working with Tiffaney Rae Adams at Care For Seniors. When our…read morefamily was trying to figure out next steps for my loved one after a hospital stay in San Francisco, we felt completely overwhelmed and unsure where to start. Tiffaney stepped in and immediately brought clarity to the situation. She took the time to understand exactly what we needed, explained our options in a way that actually made sense, and connected us with care providers that were not only available, but truly high quality and reliable. What stood out the most was her responsiveness and professionalism. In a situation where timing is everything, she made sure we were not left waiting or guessing. She followed through on everything she said and made what could have been a stressful process feel manageable. If you are trying to navigate home care, long term care planning, or just need guidance for a loved one in the Bay Area, I highly recommend reaching out to Tiffaney. Having someone knowledgeable and trustworthy on your side makes all the difference.

It has been a privilege getting to know the team at Care for Seniors. Tiffaney Rae Adams and Yana…read moreReykhel are as compassionate, engaged, and knowledgeable as any two professionals one could hope to find. If you are looking for an agency that delivers heartfelt, competent, and reliable guidance for older adults in need, Care for Seniors delivers.

Irish Referral Agency provided us the most loving and nurturing caregiver to help with our dad who…read morehas dementia. They are reliable, kind, trustworthy, and feel like part of our family. We could not recommend them enough.

I'm so grateful to the Irish Referral Agency for being quick to respond and to action on a care…read moreplan swiftly to support my mom and family through an unexpected emergency open heart surgery and recovery. My vibrant, social and young at heart mom was suddenly in ICU and on a ventilator for weeks plus a few additional weeks off of the ventilator post an unexpected heart valve rupture. My family and I knew as soon as she was able, that she'd heal better and be more comfortable at home . Given she was on a feeding tube for an extended period of time due to a complication with the ventilator, we needed support. Irish Referral Agency was there and after over a month in the hospital, she came home with 24 hour care. Thanks to the Irish Referral Agency, we had peace of mind and support for her medical needs with her feeding tube and strength exercises and someone nearby 24/7 so we knew she was safe. They made the process seamless and allowed us to breathe a bit after a long and unexpected hospital stay

After pushing back their supervisor said you are correct we don't bill more than a year out and…read morezeroed things out.

I felt the need to respond to " Jeremiah, Social Care Team" who responded to my prior review. I…read morehave a hard time believing the information about our switching to a different organization for hospice care didn't get communicated internally. It was communicated enough to stop the in-home care services, so it could have been communicated to your sales team in hospice. It's not logical, so I'm left to assume it was just your business development tactic. Plus, the new organization we switched to (By the Bay Health with UCSF) called and notified you, as well as I told the nurse case manager, that's 2 very concrete confirmations that we were switching to another organization, so there's no reason you wouldn't have known. I also failed to mention that it took a week before an LVN or any of the providers came to see my mother after her hospital stay. I also had to call daily to find out when providers were going to come see her, as there was no communication and no sense of urgency to help her. The only reason they started to send people was because I kept calling. Also, the nurse case manager never even came to see my mother. She called to schedule a visit to my mother 2 weeks after her release from the hospital -- only after she heard we were going to switch to another organization and transition to hospice care. It was so unprofessional of her to call and try to do that after our new organization had notified you all that we were ending in-home care services and didn't want your hospice services either. You develop a bad reputation this way and people actively tell others not to use your services with this kind of service and these practices. I assure you that I and others who gave you poor reviews will spread that word.