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    Arpin International Group

    5.0 (1 review)

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    13 years ago

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    Arpin Van Lines

    Arpin Van Lines

    (104 reviews)

    You like your stuff going missing? Well, with Arpin, when your stuff goes missing with them they…read morewill provide you with a replacement empty plywood box and pretend they delivered all your stuff. And then tell you that you should suck it up and deal. This plywood box which was once our pots and pans and an Instapot (along with a few other items) was 'provided' and unloaded first (before everything else) and when I asked about it I was informed that I did in-fact have a plywood box that they had moved. Assuming it was some way they used to make the items fit I didn't pursue the issue. Then later, when realizing that half our kitchen was missing I filed a claim and used the actual value of the items, nothing inflated or crazy, and Susan at Arpin said that because I signed for it that we just have to suck it up and buy ourselves new stuff because it took us a few days to go through everything and realize we were missing a box. Since, we have discovered that at least three tagged items moved across the country just disappeared. Arpin slogan: "We let your boxes fall off our trucks!" UPDATE: I CANNOT DECLARE THIS MORE EMPHATICALLY, DO NOT USE THIS COMPANY! Arpin did a 'trace' on something and then told me that I was screwed and after this review they sent me a check for half the value. Which is not the point, it's the principle. I have since discovered other missing items including a Canon 7d and lenses which was in a bag zipped into another bag that they boxed up and then stole. I am making sure the company I work for never uses these guys again and I am writing these reviews to steer anyone away from this company. NOTE: I'll be making a webpage for the plywood box as well to serve as a permanent online warning to anyone who wants to use this company.

    I submitted a request online for an in home estimate, received the attached confirmation that it…read morewas received and that I would receive a phone call shortly, that was on the 11th August. To date I've not received an email or call from them at all (if they did call and it's a call I missed, they didn't even leave a message). Not one peep from them. I chose another company and moved on, don't waste your time with Arpin, if they can't even email or call to respond to a request, think how horribly they'll handle your move.

    Coutu Brothers Moving & Storage

    Coutu Brothers Moving & Storage

    (70 reviews)

    From my first Coutu Bros phone call to delivery, the process was smooth, friendly and professional…read more The office is very receptive to requests, the dates are confirmed, you can make adjustments with pleasurable responses and there is follow-up ... for real, so there are no surprises. The movers are kind and accommodating. I've used Coutu several times for large as well as small jobs and will again. I had no damage to my walls or floors and the guys could not be nicer.

    The experience was dreadful, despite the initially friendly demeanor of the movers. They…read moredisassembled furniture haphazardly and were unable to reassemble it. To exacerbate the situation, a missing part required me to return to my old residence twice. The staff even requested that I drive them there to avoid taking the truck back, which I found unprofessional and irresponsible. They spent over an hour searching for the missing part and proceeded to bill me at the hourly rate during that time. The original quote was for three movers, but they sent four and charged me the higher rate. Both practices were highly unethical, especially since the expected time with three movers exceeded the actual time. The total charge was double that of a quoted move with a competitor. The staff suggested I had no reason to complain since a third party paid for the move, which was, to say the least, insulting. The piece of furniture in question was inexpensive but new. I attempted to fix it with brackets and reinforcements from a hardware store, but it still wobbled. Having moved myself several times, I have never lost a piece of furniture during a move. I wrote to the company, which refused to take responsibility and suggested I make a claim for the .60 cents per pound. I only used this moving company because it met the building's requirements. I would advise anyone to use this company with caution, as their practices are unethical. At least for this move, they were unprofessional and refused to take responsibility for my loss. I could excuse the unprofessionalism and higher rate, if the service was exemplary, but it was far from it.

    Arpin International Group - movers - Updated June 2026

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