It's almost comical that these people continue to operate a business, albeit, not a legitimate one, in my opinion. I have had the unfortunate experience of working with them for 3 years until finally switching. To start, read all of the other reviews, including the reviews that are "not recommended". This should give you some validity of at least two things: 1. Several people have left this business due to, what I would consider, the worst customer service I can remember (mostly in reference to the woman, Linda, behind the counter). 2. They are flaky on their knowledge and prices. Initially, when I came into this business, my experience was very similar to what could be considered a bad experience at the DMV. Employees have no real interest in their job, and seem to be annoyed with what are probably common questions. After completing my installation, I had a few questions. When I proceeded to ask a question, Linda proceeded to talk over me, in her standard form. Her response was "You weren't listening". At this point, I became a little frustrated. I don't believe she had answered my question, and even so, this is not prison and I am a paying customer. For the next few years, I just continued to put in effort on my part just to keep a good rapport with them, as silly as it is to have to put in effort to make a business you are patronizing happy when they are, in general, rude and condescending (as another user writes). I show up for my appointments, pay my fees, and be on my way. One time, I had my handset reset it's timer, for no known reason. These situations are where you are really going to lose out by choosing to do business here. I called and explained my situation. After coming in, it was determined that their equipment had run out of storage, costing me a day off work and a trip to their shop. Ultimately, it was a tolerable experience, which could have been handled better, but nothing egregious other than Linda's foul demeanor, which I had grown somewhat used to by this point. My final interaction with this business involved another incident where I needed support. After returning from a trip to Hawaii, I entered my vehicle and attempted to activate my handset. The unit had indicated "No Base". I called up the shop and reached Linda. I explained my situation, in which she replied "Your battery is dead". I went on to explain that all of my accessories were working without issue. In the middle of this explanation, in true Linda form, she began talking to me, as if I were a child, right over my conversation. "Your battery is dead or the is something wrong with your vehicle." I have become frustrated with the service. I am not speaking offensively, but I am no longer being a patient and nice person. I said I would hook up my battery charger to the car and call back if I was still having issues. She asked me my name and hung up before I could realize it. I charged my vehicle for 20 mins. After calling back, she states, if the battery gets low, I may need to disconnect the battery and reconnect it to reset it, or tow the vehicle in. I gave her some frustrated advice on the level of support and service I was receiving before hanging up. I do her recommended action, which solved my issue, and my vehicle started up without any problems. At this point, I can't stress the level of utterly horrifying service I have experienced. I make a call back, this time talking to Curtis (who I have generally gotten along with in the past). I explain to him that my issue was resolved, but I would like to schedule a removal, as I have no interest in continuing with their services, as it is a risk and I have been highly offended. Ultimately, when I came in to have my interlock removed, I was told that he had listened to the recordings of the phone conversation and that I was "pretty rude" and that he "didn't have to do business with me". I was clear that we had a difference in opinion, and he went on to state that he didn't even have to remove it, and could send me up to Lynnwood to have it removed (after I already showed up to a scheduled meeting). He ultimately agreed to remove it, and charged me an additional $50 dollar fee for removal, next to the $0 standard fee for removal. He proceeded to show me a load test of my battery, which was in the "warn" and not important to this situation, but clearly proved nothing, given that the vehicle is not under a starting load of hundreds of amps when using the equipment, and still starts without issue. He says he's glad to see me go. I don't like to trash talk, but this is a trash company, run by trash people. Save yourself 5 minutes starting your vehicle, a monthly trip, and a monumental headache by choosing a different provider. The previous reviews should prove my story credible. Looking forward to my "review" that Curtis promised to give me after indicating I would speak my opinion in this public forum. Idiot. Cheers! read more

Linda and Curtis are great at what they do. Linda is very experienced interlock compliance and information. Curtis is probably the most skilled interlock technician in the state. read more

If there was negative stars that's what I would give this place. The customer service is beyond rude I am already ashamed and embarrassed that I am in a position to have to even use their service. From the very 1st contact this place is unorganized, dirty, condescending. Curtis is a joke. The other old lady that works there is so mean for some reason she feels like it's ok to treat people with no respect. Overall I say do your research I will be uninstalling my unit asap and paying the fee the switch companies. read more

I just had my device installed here yesterday. Im not certain what the previous reviewers were whining about. I do know that if you emit kindness you tend to receive kindness in return. This was my experience at Arrant Audio. This is not my first "blow 'n go" and I will have to have this thing for 5 years. Im not proud of this, but it is my situation. I am an alcoholic in recovery. Needless to say I was already familiar with IIG technology and didn't really need to watch the video or pay attention to the instructions- but I did and thanked both the office older lady and the tech, Curtis for their time. IIG's are a good thing. I wish I recognized that a long time ago. read more

This place is the most absolute worst interlock place. Do not do business with these people. They are rude, impolite, and tried to charge me for mistakes on their behalf. Curtis is unprofessional and unhelpful when I asked to get a copy of the print out of my bill. Curtis said, "No. Why would I waste extra paper on you?" The old woman was rude when I went in to get the IL device removed. I was unaware of the fee, she barked, "Just give me the money." These people are very unprofessional. It is hard to believe this establishment is a State approved facility for this service. No one should be treated the way these people treated me. read more

Total Fraud Company. I went to see this guy to install in-dash navigation along with a rear view camera for my car. He told me price and i agreed on it. Then he asked me to order the GPS unit along with the camera and all the acessories needed. Once i got all the equipment ($1200 value). I went to his shop to show all the stuff to verify that i ordered the right parts. He gave me appointment after 1 week. But few hours before the appointment he called and told me that the installation fee will be more he increased the price 100%. I agreed again because did not had any other option. But then he said that instead of taking 10 hours to install GPS and camera. He Wanted to keep my car for 2 days. I asked him to do in 2 days and he hanged up. He does not know anything about audio/video/gps installation at all. He was trying to plugin USB cable in the SD card slot. Beware and stay away from using services from this business. Thanks read more

While the prices are reasonable, and the location is convenient. the customer service is TERRIBLE! I have never been treated so rudely by a business owner that I was by the shop guy, Kurtis. After several frantic phone call to him explaining that my handset was not working, and thus making me unable to start my car & very late for work he was more than rude. He continued to tell me that it was most likely my fault, finding every reason under the sun to charge me for the service call, as well as reimbursement for the mileage for him to drive from Tukwila to Mukilteo. He hung up on me because I was crying (hi.. I'm a 23 yr old girl who was 2 hours late for work.. of course I cried) when I called him back he told me to stop acting irrational or he won't talk to me or come fix the equipment. He told me he had the right to wait 48 hours before responding, and that if I didn't "calm" down he'd take his time! He eventually came to my car, and did realize that it was his equipment's malfunction that caused this entire ordeal. I received a bullsh*t apology voice mail the next day. I had my equipment removed one week after this incident, and have since gone through a different interlock company... read more

Very knowledgeable people, and great to work with. Clean facilities, punctual and professional.