Shop has great pricing and does not charge you a credit card fee as the dealerships do. They…read morequickly diagnose issues and turn around your vehicle in a timely manner and keep to their timelines for delivery. Communication with the shop is great, send text messages with information to keep you updated. They did everything they promised, their service is excellent and will bring other vehicles.

Finding a great mechanic or auto shop -- like finding a great doctor you can trust and go back to…read moretime and again -- is just one of those things in life that is pretty priceless. It just takes the stress out. That's been my experience with Mackert and working with Chris over the last few years. The guy is super friendly, a great listener, and I've come to have no doubt that he's looking out for his customers' best needs and interests. I probably should have written this review a long time ago, but after he and the shop went the extra mile for me (again) a couple of days ago, my guilt finally got to me! Anyway, Mackert is great and I'd recommend them to anyone.

John just helped me install a new battery in the rain. Great guy who wants to help. Thanks John!read more

The Autozone Team (Joe & the young woman with fun, colorful hair) went above and beyond in helping…read moreus our battery issue. They were prompt, professional, and braved the December cold to make sure we were able to get on the road safely. Thanks!

Always treated well and fairly- prices are also fair and doesn't try to work any add ons or extra…read morejobs. Straightforward and honest- always more than satisfied with work and cost.

Joe is honest, an expert, and a hell of a nice guy. Finished a complete brake job, replaced two air…read morepumps in my emission system, and did an LOF all in a few hours. Came in more than $1200 less than the dealer and he did more work! I am now a loyal customer. Highly recommended. 2012 Toyota Tundra.

I've been a long time patron of this store without a doubt that they are helpful and go above and…read morebeyond for their customers! This may be a big chain association but definitely with hometown vibes!

I had a very disappointing experience with this automotive store. I was referred by a tow company…read morethat jumped my truck and said I should go here cause he likes it and told me a bonus that they would help install a new battery. I even called ahead to verify they had the battery I needed and confirmed they would install it. I live far from the store, so I made sure to check before making the trip. When I arrived, I saw one guy helping a customer and another couple waiting, so I patiently waited my turn. Eventually, another employee came from the back and the other guy was finished with customers and asked how he could help. I mentioned I had called about a battery, and he acknowledged that it must have been the other guy I spoke with. I explained that I had jumped my truck but wasn't sure if the battery was bad, and he offered to test it for me. I thanked him and mentioned that I chose their store over my usual place because they said they would install the battery. To my surprise, he then said it was a complicated battery and they couldn't install it due to staffing issues. I told him that I had specifically called and was told they would do it. We went inside to look up battery options, and during this, he answered a phone call. I asked the other guy if he was the one I spoke to on the phone, and he confirmed. When I mentioned that he had said they would install it, he asked if it was one of those complicated batteries. The guy on the phone nodded yes. I pointed out that they knew what kind of truck and battery I had before I came in, (2016 Chevy Silverado)but they still said they couldn't install it. I was frustrated and explained that I had driven a long way based on their assurance. I asked if the issue was due to not having enough staff or because the battery was complicated. I had other items to buy as well, but at this point, I decided to take my business elsewhere. The guy who checked my battery was a skinny, acne, and the other guy I spoke with on the phone was working with him that night, 6/19/2024. This was a complete waste of my time, and I won't be returning.

I would highly recommend Gig Harbor Automotive. I was dealing with a cylinder 2 misfire code after…read morehaving the coil and spark plugs replaced at the dealership. When the issue came back, the dealership told me everything looked fine but claimed I had sticky exhaust valves and would need a new engine and was quoted around $10,000. I decided to get a second opinion at Gig Harbor Automotive, and I'm so glad I did. They treated me incredibly well from start to finish and performed a very thorough diagnostic. The technician scoped the engine and ruled out sticky valves completely. Instead, they found that the dealership had installed the wrong spark plug in cylinder 2. What really stood out was that the technician took extra time after hours to walk me through everything he found and explain it in detail. Bottom line: they are honest, thorough, and fair which is hard to find these days. I truly appreciate their integrity and highly recommend them.

Too expensive and did not like owners general attitude! Charged over $3000 in repairs for 20 year…read moreold car and was pushing thousands more in repairs that were not urgently needed. Will not go back!

Being a single mom, it's nice to have a trusted automotive service company to rely on who I know…read morewill be fair, thorough, and accurate. The staff truly cares about their patrons, they are not pushy for services that you don't need right away, and their prices are more than fair for the maintenance or repairs that you might need. They are literally the best mechanics I've ever dealt with. I feel like they know more about all vehicles than the dealerships! Truly a wonderful company and I highly recommend them for all your automotive needs !

Highly recommend Schultz & Sons Automotive. They were super quick to look at and fix our vehicle…read more We had a coolant issue that they quickly diagnosed and repaired at a very reasonable price. Their promptness, professionalism and kindness has made me a lifelong customer. TRUST ME, you want to bring your vehicles here! Also, great customer service and a super clean space!

Discovered Blake's Automotive today after a minor emergency on the road while I was heading to…read morework. Something had started dragging underneath my car. He offered to take a look at it for me and determined what the problem was. He removed the affected parts and advised me as to what the next steps should be in getting their replacements. He assured me my car would be fine to drive in the mean time. Blake was very kind and I'm so thankful he was able to help today! Will definitely be returning here for future maintenance on my car!

While visiting friends in Gig Harbor, I needed to have my Honda Civic serviced and they recommended…read moreI go to Blake for the service. Whenever I'm visiting my friends, I make it a point to have my car serviced by Blake. I appreciate his 35+ year of experience servicing cars. For the past 17 years, they've been having their cars serviced by Blake. They appreciate that he's always provided excellent trustworthy and dependable customer service. He has been very accommodating when scheduling appointments, listens attentively and is very patient when they described any problems they were encountering with their cars and he provided the best solution on how to resolve the problem(s).

Mixed opinion here - I stopped in to get some windshield wipers for my daughter's car. Not close to…read moremy house, but I was in the area and always want to support local business. They have the little computer thing you look up your make and model, and it spits out the wiper that you need. Her car is one of those that has two different sizes, the two wiper blades are not the same. I grabbed them off the shelf and the guy at the counter confirmed they were the correct ones for me. Got them home, and both wipers were the wrong size. Not just one, they were both wrong and really not even close. So I drive the 20 minutes back to the store and talked to another person, who now tripled checked in their computer that these were the recommended sizes. He then did some more looking, and figured out that the NAPA computer for some reason recommended two different sizes, one of which was obviously wrong. He then got me the right ones, but I had to pay an extra couple of bucks for the right ones. Pretty irritating, since it was their error that caused me to have to drive an extra 40 minutes. I'm conflicted because the guys working were definitely trying to help and ultimately I did get what I needed. But there is no reason that it should have been such a hassle, should have been right the first time. Seemed like a corporate flaw with the computer inventory or whatever, but at the end of the day the hassle flows to the consumer at the local level.

Amazing customer service! Got exactly what we needed so fast because we immediately had someone…read morehelping us although it was busy. He was super nice!