We have 7 window screen replaced, all were well done. It took 4 days to have the screens made which…read moreis totally acceptable. It would be good if they can use the hollow / loop pull tab which makes us easier to remove the window screen. The price has almost doubled comparing with the price before the pandemic. Today 5/26/2026, I am greatly appreciated by the excellent service provided by the staff Arron S. . He carried the window screens to our car as some of them are big. He helped to load our purchased stuff into the car. The cashier accidentally made an input error by charging us the regular price of the bark nuggets instead of the sales price, Arron helped to solve this issue quick. He was so friendly, so helpful. Arron, thanks again for your great service.

came in last Friday to get my house keys made and received a rude and unwelcome tone of voice…read moreshowing not wanting to help... he needs to work on how to communicate with customers. I believed his name is Jordan.

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.

This hardware store is affiliated with Ace Hardware and is packed with historical parts and tools…read moreyou can't find at the warehouse or big box hardware stores. I was looking for a door stop to prevent the door hitting the kitchen counter, and was only able to find it here. Using the Yelp application, it lead me a roundabout way to get to the store that is on Santa Anita, but road construction and traffic does not allow you to turn in from the southbound side of the avenue. If ever I am fixing my home, I'll come here first for specific tools or parts that can't be found at the chain stores...

Craftsman ratchet bought at ACE froze. Website says take any defective wrenches to swap. Walked in…read more& counter attendant asked what I needed rather dry. I explained & he said "we don't sell Craftsman, go to Home Depot!" . Never mind that I bought the set at ACE, perhaps something changed or this particular store doesn't have or doesn't like to honor warranties, or the attendants just don't appreciate their jobs or customers. I called Lowe's Covina & Edgar in Tools said "craftsman are guaranteed for life, bring it in & we'll swap it...but please give me the size & I'll make sure we have it in stock". 25 minutes later I walked out of Lowe's with a brand new replacement wrench. We're told to buy local and that ACE has better service than "big box stores". Unfortunately that is not true. I wish Max's Hardware only the best, but I will NEVER return to this store and will cancel my ACE discount/rewards card membership.

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

lots of tools and equipment for the house and garden and everything tbh and they have good pies and…read moresnacks

Customer service is horrible I tried to return two new products unfortunately I had lost the…read morereceipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer

Today I went back to Ace to make another purchase. I had to buy a birdbath and I was greeted by a…read morelovely man named Chris. He was so patient with me and gave me lovely advice. He even carried it out to my car and we just had a lovely interaction. The price was great and everything was quick and Parking was fast and easy. I always love coming here because people are always treating me so well.

I usually like this Ace Hardware location, but today's experience was disappointing. The cashier…read more(the gentleman with glasses) was not friendly and didn't follow normal protocol when opening a new register to help with long lines. I had already been waiting for quite a while, and only two cashiers were working. He walked over to a third register, and it appeared he was opening it. He made eye contact with me several times, so it was clear he knew I was waiting. After about five minutes, he motioned to a gentleman who arrived after me and took him first. There was no way he didn't realize the order of the line. After assisting that customer, he finally looked up and told me he could help me at his register. At that point, I declined -- the situation was handled poorly, and I was frustrated. I won't be returning to this location. For contrast, the Ace Hardware in La Crescenta is consistently professional, friendly, and a pleasure to shop at.