Beware of the store Manager here is why ! I visited…read moreMerritt's Ace Hardware on Hacienda Blvd with my e-bike because there is no secure bicycle parking outside. Before bringing it in, I asked the cashier if it was okay since I was only going to be inside for a few minutes to purchase a few items. The cashier said it was fine. A few minutes later, the store manager, who I believe is named Evan, came through the store yelling, "Whose e-bike is that?" in front of other customers. Instead of speaking to me professionally, she immediately became confrontational. I calmly explained that I only needed a few minutes to finish my purchase, but she responded by insulting me and using profanity. I'm an adult, a paying customer, and a regular shopper at this location. There was no reason for the situation to be handled with shouting and disrespect. If there was a store policy, it could have been explained politely instead of creating a scene. I reported the incident to corporate, but because this location is independently franchised, they were unable to resolve the issue. Based on my experience, I cannot recommend this store while this manager is in charge. Customers deserve professionalism and respect, not public embarrassment over a situation that could have been handled with a simple conversation. Ty

Customer service is horrible I tried to return two new products unfortunately I had lost the…read morereceipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer

Been coming here all my life, whether it's for my garden or picking up plumbing supplies for my…read morefish tanks. MW never fails to impress me! The workers here are always approachable, friendly, and genuinely helpful. They'll give you good advice, offer their honest opinions, and even help you figure out ways to save money depending on the project you're tackling. Always a great experience and definitely one of those places I can rely on!

Ever since moving to San Gabriel over 30 years ago, this has been my hardware store for home…read moremaintenance. They always have what I need and now it's plumbing. The shower is leaking and the lawn needs watering, so I jumped into the car to get what I need. Although this is an Ace store, coupons are site specific and are not shared among the hardware stores. Oh well, I'll need to be more careful reading that fine print, but got what I needed and not wasting time looking for the right hardware. Although not the cheapest, it is the most convenient to my home, so I'll be shopping here for a little longer...

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.

Such a blast from the past to shop at this old school hardware store! Everything a homeowner needs…read morecan be found at this store and then some. The staff are so friendly and had no problem using my coupon for 20 percent off coupon. I will be back for the value to the community that it serves.

Support your local hardware store! Arnold's is a great neighborhood, family-run hardware store!…read moreStaff are courteous, knowledgeable, and very helpful. There's convenient parking. Instead of searching through a huge warehouse, hoping to find someone to help you, everything here is right in front of you, and there's plenty of help if you need it. We brought in a screen door to have the screen replaced. The price was very reasonable, and the quality of work was top notch. They said it might take a day or two, but the work was completed later the same day. So many local hardware stores have closed up recently. We're sure glad Arnold's is here!

I went to Home Depot last 06/04/2026 to buy items for my laundry and restroom projects. Arnel of…read morePlumbing Department help us for providing excellent customer service. He took time to recommend the best faucet, shower pan, shower fan , toilet bowl . He is so knowledgeable about the products. What impress me also was his willingness to go above and beyond his responsibilities. He personally to tile department and electric department to connect us with the right associate who can assist us. He is an asset to the company.

I've been to The Home Depot several times for home projects, and this visit really stood out…read morebecause of the customer service. ::Experience:: The store is large and has just about everything you need for home improvement projects. The aisles of tools, hardware, paint, and gardening supplies, etc. ::Customer Service:: Thomas A. from the Hardware Department made this visit a great one. He was friendly, approachable, and genuinely helpful from the moment I asked for assistance. Instead of simply pointing me toward an aisle, he took the time to answer my questions and made sure I found exactly what I needed. It's always refreshing to come across an employee who is knowledgeable, patient, and enjoys helping customers. His positive attitude really stood out. ::Rating:: 4 stars for Thomas and the excellent customer service he provided. ::M's Notes:: - pParking lot

I'm used to buying all kinds of tools. One of the best warranties I realized is with Harbor Freight…read morethe management stays on their word and marksmanship, which allows the customer to get to know the good quality merchandise that they get as well as employees that they get to know you General manager by the name of Richard is an outstanding business oriented and a good salesman as well as Art the assistant manager All the ladies that worked there throughout the store, dealing with a cash register they are so nice, polite, and they all have charming personality. Not to forget they know the Tools products. If you ever need anything or something for your car or any power tool that you can think of, don't forget to stop by, especially when the sale is ongoing

I don't do reviews but I feel as though this review is well deserved. The service from the manager…read moreRichard was above and beyond very helpful to say the very least. The store is impeccable with a very large variety. I also witnessed Richard while eating lunch outside, he took his time and walked outside to help elderly people with heavy items. Very good customer service.

I like this home depot the best, I have couple of projects close to here and they always have the…read morematerial we need. The workers here help if yoh need sketching. Good store here

I just left the store right now and I have to write this review. What happened was I bought a Ryobi…read moreblower for the first time and did not paid any attention to the duration time. I end up using it once but it only lasted 10 minutes and I have to charge it again. I took it back to Home Depot and wanted to exchange for a better and a longer lasting one but I was not sure if I could refund the item since it's already passed the 90 days refund policy. When I went to the return register, a very nice young girl helped me out(sorry forgot her name) but she was not able to do it. Paul then came and ask Alex if he can help override it and Alex was not able to do it also. Alex then called Eli and she was able to give me a refund and I end up purchasing a better one which will last up to 75 minutes. I write this review to thank you Paul/Alex and Eli(as well the girl at the register)for taking your time to do this. You could have said no, it already passed the 90 days refund policy, but because of your excellent service, you went beyond your duty to do this for me. Thank you again and I will definitely be back there soon to purchase more stuffs.