Okay, yea me again, different car, one year later, the Armada developed a crack, i brought the SUV…read moreout to them, nothing fancy, but they are good people got it done, no problem. Life is too short,, skip other's contact Warrior, much better experience than places closer to my home.

Stop looking and go to Warrior! Professional, fast service. They handle it all! Thank youread more

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

I would definitely come back to Ernie's! Such an amazing experience from start to finish. They…read morewere so quick to respond, went above and beyond to help with getting a rental all set up, excellent communication and great at explaining everything.

The customer service at Ernie's is exceptional. The only thing good about getting in an accident…read morewas discovering Rose at Ernie's - she truly cares and made dealing with the insurance company so much easier. High quality work and even better customer service. :)

I can't say enough good things about this shop, super…read morepeople and excellent service! The service is so accommodating and seamless, no need to go anywhere else! Thank you Pierce!

We have been taking our vehicles here for over 30 years. Excellent service in all departments…read more Great communication to customer. Highly recommend.

I contacted them after my car was got hit in the parking lot of my apartment building. The process…read morewas simple and straightforward. I requested an estimate online, received a quote via email, and made an appointment with Peggy to repair my car. After they started working on my car, they requested a second review by my insurance company and an appraiser came to their shop. It is nice that they offer a shuttle service (thanks Don!), so I didn't need to take UBER or taxi to get back home or come back to pick up my car after the repairs were completed. All repairs were completed quickly and I only had to pay my $500 deductible. The back of my car now looks like new again.

Just had body work on both my front end and back end done due to being rear ended and being hit by…read morea boulder of ice off of a truck. I have never had such an amazing experience with any car related services. The shop has such a buttoned up process for intake, arranging rentals, dealing with the insurance company, etc. It's the easiest and most comfortable experience. Everyone is kind, helpful, and easy to deal with. You get regular updates as to the status of your car throughout the entire process without having to ask. And even better is that it's women owned and run. I definitely recommend and while I hope I don't have any more need for body work, I will definitely return if I do.

We take are cars there for everything! Love the customer service never had a problem with them…read more if your car needs anything else, they will contact you i took my two cars for *check engine *catalytic * oil change and more

Went there to get a sticker. Was talked into a rejection sticker because my plates were fading…read more Should not have done it. I was told I wouldn't have to pay a second time. Took about 12 weeks to get them back. Go back to A&P for my sticker and they put the sticker on and tell me I have to pay again because I didn't bring them a paper I was never told about. Never told about ! Not to be trusted. Never go back.

After struggling with several other body shops, I turned to DSC Auto Body. They performed really…read moreexcellent services. Unlike other body shops, they only keep clients waiting for 1-2 weeks to make an appointment. At the same time, they could order necessary parts to further save time. Fred was so nice and patient. He explained all procedures clearly and contacted us in every step. He also communicated with our insurance company well and advocated on our behalf. Technicians there are skillful and diligent. They mixed our paint color and made it identical to the paint of other parts of our car. John worked on our car after he decided not to go on vacation. Finally, our car's back looks like brand new. And they even detailed all inside of our car. What a great service! Finding a reliable body shop is not an easy thing. My wife and I were really grateful that we found DSC Auto Body.

Wow My insurance company, Progressive recommended Minucci…read moreAuto Body in Ashland.. They are terrific! They estimated a week earlier than other estimates and they had no issues getting parts unlike other shops that said this would be an issue. They buffed my car and cleaned the interiors and it looks brand new! I feel like felt I am driving a new car. Thank you John! You and your team are The Best!

Excellent work and customer service. I was kept informed of progress on the status of the repair…read moreand the rental car involvement was easy