Everyone I was in contact with was kind, understanding & helpful. Unfortunately our issue is with fruit flies and the solution is perseverance. We were given several things to do, but there was no charge for a 20 minute visit. Frank said there really wasn't more to do than what we were doing. Not like most companies who would charge large fees with no guarantees! read more

I bought anti bed bug covers for my mattress and box spring and gave them to Amy to apply. She didn't apply them. She stole them.

We used Thai from Arrow Exterminators to do some further inspecting into what we discovered was a rat infestation in the attic of a house we potentially wanted to buy. He had been at our first initial inspection and my husband brought him back because he was such a good guy and had alerted us to this issue, even though he had only been summoned to check for a termite issue! After doing a more specific investigation into where the rats might be entering the property, he wanted to make sure we knew that he was going to provide us with a few different options for cost effectiveness, depending on the type of maintenance plan we wanted. We wanted the most thorough and integrative pest control plan he could offer us, but he still wanted us to understand the difference in price points and that we absolutely did not have to pay for the more expensive or routine plan. We appreciated that he was very open and honest with costs and we never once felt pressured to buy into any specific plan. Regardless of whether or not we end up following through with this potential property, Thai has earned our business and will absolutely be our go-to guy for any future issues with pests/mosquitos we might run into. Thank you, Thai!! read more

Horrible customer service and caught our Arrow guy cursing away to himself on our Ring came for a job he was paid to do. Quitting them ASAP **Update- thank you to the manager Chad for your immediate follow up to this. We appreciate your concern and professionalism in this matter read more

I wish I could give this company ZERO stars! Three issues with this service I received today for weevils: 1. THE EXTERMINATOR, JOSE, STOLE $300+ dollars. When I went to pay for something after his service, the money was completely gone from my wallet. I was left with a $5 bill and 9 $1 bills. There is completely no one else who could have taken it. 2. He was 1 hour late with no communication about his arrival time, nor did he apologize for the inconvenience. 3. Jose did not have a mask on despite professional conduct and county mandate. This company told me "they would right the wrong", yet could not do anything. I strongly warn you to HIDE YOUR STUFF if you don't want it STOLEN by any employees of this company. read more

Please Don't !! I agree with Sue. I would give 0 Stars if possible. These people just scare you away out of nothing and try to make their big bills. They don't give you any report until you pay them. Strange? "coz their report is all bogus and has nothing. Please DON'T use them and try some other reliable, Honest company which is worth of your money. Thanks ! read more

Absolutely outstanding service and customer service!!!!!! From the moment I called in for a service to the service itself was outstanding!!! I called in with an emergency of termites and within 45 min they had a service tech Thai come in. He explained everything and called the main office to see if they could treat my home with foam until the baits were put it in. Thai explained they didn't have any but his service manager Kelvin went to garland to purchase some and drove to my home to service it himself!!! Thank you so much Arrow exterminators for going above and beyond!!!! The prices were incredible and were def signing up for pest and mosquito treatments in our home. They definitely treat their customers Golden! read more

Horrible customer service they routinely show up unannounced even with our contract stating that a call is required before hand and not to show up before 4pm. 3 times they have been ignored our requirements and trespassed on our property. This last time they did this I canceled our service and they stated I would not be charged and today I received a bill. I recommend staying away from this company as their technicians obviously can't read contracts. read more

Very thorough and efficient service. Get on their quarterly schedule and let them take care of your home and yard.

Love them! Always take care of anything that comes up and sprayed for mosquitoes early on in summer, I haven't scratched my legs once since then! Seems like they are really concerned with excellence, a rare find these days; they even wear shoe covers! (Truly, that should be a given but it isn't) I've been pigeon-holed as "hard to please" I don't think I am, unless you suck, then, I'm impossible FOR YOU to please. These guys please me! read more

I pay for quarterly pest control and am a huge fan. It's been a little over 6 months and I see no critters. Mike is always timely & reliable. He likes to schedule his own appointments so I never have to call anyone. I know I'm on his calendar & can trust that he will call me when its time. read more

I have used Arrow Exterminators for several years and I'm totally satisfied with their service. Staff is always on time, courteous, knowledgeable and thorough. If I have a problem, which I have had on occasion with ants, they will come right away and fix the problem. read more

Don't use this company for bed bugs. They don't know what they are doing. They took my money and couldn't get the job done and stopped communicating with me after they had promised to stay until they were gone. I had to hire another company. Arrow refused even a partial refund. read more

We had positive experiences with this company during 2015. They charge less than I've previously paid to Terminix for the same or better service. They arrived on time, seemed knowledgable, and were unobtrusive as they did their work. read more