I like that their open from 9am to 9pm 7 days a week and they have an X-ray machine onsite. Saves…read moreyou a lot of money than going to emergency room hospital. Fast service and I like you can book a time to make a visit

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.

Staff is incredibly professional, attentive and genuinely care. The office, restroom and exam…read morerooms are clean. Now to the care by medical staff. They listen which is incredibly important. I shared my symptoms which started April 4 up to today including my visit to the ER last night . I had no answer last night from ER and got my answer from LANI city

I had a great experience there. I was seeing basically right away me and another patient. We were…read moreboth there probably less than 10 minutes and we both were seen prompt. The doctor was very very nice. She asked me questions. She took her time. I didn't feel rushed. I didn't feel like I was just there and I was another number but she really seen me and then she just gave me some really solid advice so yeah, I ever had to go there like on a whim because my doctor couldn't see me. I would definitely go back again because she was very kind. The entire staff was really kind so yes, I recommend them.

Very disappointing experience with PA Bownes. I brought my child back due to ongoing symptoms and…read moreimmediately felt dismissed. When I explained why I was concerned, she rolled her eyes and responded in a passive manner. It made me uncomfortable and hesitant to continue asking questions about my child's health. One of the very first things we are taught when studying to work in the medical field is compassion and empathy toward patients and their families. Unfortunately, within 10 minutes of interacting with her, I felt she lacked both. Parents should feel heard and respected when advocating for their children, and sadly that was not my experience here.

The best labs I've visited. I never wait more than 5-10 minutes, usually less. Bloodwork is a…read morebreeze. I don't feel the prick at needle injection. They're the best!

Everyone was super nice although it took a while to be helped I understand that it can be busy at…read moretimes, One of the most nicest health care workers i've met and really helped me with all my health problems and questions.

Went in with an eye infection and scratchy throat Front…read moreoffice 10 out of 10 Nurse that took information 10 out of 10 Pa Aye 10 out of 10 Was very thoughtful and through She explained condition and what to do if no improvement Was in at 8 Seen by 8:10 Had my prescription sent to pharmacy and was home by 9:45

I switched providers this year to this office and had my first appointment with N.P. Heidi Larson!…read moreWhat a kind, caring and knowledgeable N.P.! I felt her compassion towards me right away! She listened to all of my concerns, gave me suggestions and orders for preventive testing that were becoming due! I never felt rushed but genuinely cared for! I'm so glad I switched providers this year and will continue to see her as I go into my Medicare years. I feel confident that she will look out for my health!! Thank you Heidi Larson!

I've been with Rancho Wellness for years. Heidi was my primary care provider. I reached out in…read moresevere pain and explained I left urgent care due to having severe abdominal pain and I'm in between the process of seeing specialist and getting imaging done to get to the bottom of whats going on and explained I had cyst on my ovary. Which was also causing immense pain during my menstrual cycle. I got a call back from the receptionist saying Heidi wouldn't prescribe anything outside of an Tylenol or ibuprofen which I was already taking 800-1000mg of. It was very careless and incredibly disappointing especially being with Heidi for years and her being fully aware of my situation of past miscarriages. I was shown no compassion at all. I ended up in the ER and had to pay for that on top of urgent care visit all due to lack of care from my primary doctor and of this establishment. I will be finding a new primary and highly do not recommend

"I've visited this urgent care several times, and the staff is always friendly, caring, and…read moreprofessional. They maintain a positive attitude and genuinely try to help patients feel better while they're in pain. Thank you for your kindness and excellent care."

The front office staff was very helpful helping me get my daughter's high school physical…read morecompleted. I appreciate their kindness

This is the worst medical facility I have ever been to. Unclean. Very unprofessional. Their phone #…read moredoesn't even work

I've been here multiple times in a couple weeks span for possible sprain and fracture. Ive seen 3…read moredifferent doctors and let's say each doctor are completely different in how they see their patients. So coming here is a mystery bag of whether you'll get a good provider and care or not. First Doctor, he actually examined my knee, had me bend and move it. Then did xray on the spot and I was given preliminary results. Official results from the radiologist would take a day or two. You'll get notified by phone call. That doctor was decent. Second time I came for potential fracture toe, I got an ancient doctor who didn't ask me any questions other than, so you think you broke it? We will get you an xray but xray tech doesn't work today so you'll have to come back tomorrow and just get OTC medication if you're in pain. Then she sends me away. Third time I was there, a different doctor saw me. She did not exam me either however she did ask me more questions, got me an Xray and provided preliminary results. Actually prescribed me some pain meds. If you're coming here for potential sprain fracture injury visit, keep in mind their xray tech is only Monday to Friday 9 am to 4 pm, occasionally he will work a Saturday.

I've been coming to this location for over 2 years now and I love this clinic. All staff are kind…read moreand professional. They always have upbeat spirits and they get things done. I'm not sure why the ratings are so low, but I love this location. My appointments are always on time. I recommend the Rancho Cucamonga VA Clinic, I've had nothing but positive experiences there.

I can't believe that a clinic office will take more than 4 weeks to fill out a FMLA document and…read morethey don't even care if you need the form as soon as possible. My husband has been sick and now I understand how frustrated he felt going through the VA. This is so ridiculous I feel sorry for all the VETs that have to go through all this hustles.