My toddler broke his arm and the 1st time I took him in the M.As and Xray tech were all so nice and super understanding that he is a baby with a BROKEN arm and has to keep getting touched by different people he doesn't know so he's going to cry!!! The last 2 times however we have gotten the rudest freaking Xray male tech on this planet. If you do not like children or them crying clearly pisses you off YOU ARE IN THE WRONG FREAKING FIELD!!! KIDS CRY, SPECIALLY WITH STRANGERS AND WHEN THEY HAVE MACHINES OVER THEM AND HAVE JUST BEEN TRAUMATIZED BY A SAW CUTTING HIS CAST OFF. I don't understand why people who have a problem with kids ever gobinto anything related to the medical field. Ladies this is nothing on you this review is solely on that xray tech. Super relieved he doesn't need his cast anymore. If you can take your babies elsewhere we are already stressed enough we don't need some jerk telling our kid "DON'T DO THAT!!" because they cry read more

Horrible... came to appointment 20 miles away and was told PA left early. (WTF) asked why I didn't get a call to cancel prior to driving 45 minutes to get there. Was then told they thought I was called, but when looking at the schedule noticed I wasn't. Very unprofessional. Hard to believe still in business, need to teach their staff office basics. If you need a doctor drive past this place and head to another. read more

I wouldn't even leave this 1 star but it's mandatory. The office itself is nice but I should have realized something was wrong when the whole waiting room was smashed packed. The front desk was rude as well as the MA'S that check you in and assist the Dr. I was strung on for months with a broken leg. The Dr. Never told me to stay on crutches but had me in a 3 bar splint. They would ask me to go to the Corona imaging center, go to physical therapy in south corona and go to down town riverside for a brace when they offer all of the services there. The xrays a lone at Corona would take hours for one simple x ray and this was to ensure my leg was healing. Which it wasnt. The referrals never did get placed with my insurance and it took me calling for 3 months yo get a call back on my brace. The Dr. Lied in the notes and said to be on crutches the whole time. My leg will always hurt now and my torn acl was never fixed. I would never suggest this office, ever. read more

Horrible wait time,Disorganization with office staff,Major lack of communication between staff,and scheduling is a joke.male medical assistant only sensible one there. read more

Dr. Andrew Wong is the WORST Doctor I've ever came across in my life. I can not believe this person is even in practice, I waited 3 months and wasted money to hear him say, "having pain is normal, you'll be fine". Please, if I can advise anyone to not waist your time or money on such a careless doctor. My dogs vet cares for my dog more than he did for me, I feel as if my car has been treated better for service than the way Andrew Wong treated me. He should be a correctional officer or working as a drill Sargent with that attitude he has. HORRIBLE! read more

The wait it terrible. Only 5 people in office and we waited forever. Saw 3 doctors just having fun in the back. If I did not have to come here I would not. I think they know that cause there no since of urgency read more

Customer access is horrible. There is no way to call a doctor except through computer operator. Expect 25 mins of on hold. The Drs and PAs do not call back. Rotten Customer Service! read more

Came here today with my mom to find out if she needs surgery or not. The lady who brought us back was nice, the dr was super cool but then there was another girl, I don't know her name (long curly hair, with a grey tint) fake eyelashes who was plain rude! She acted like she hated her job. My mom told her her hair was sooooo pretty and she just looked at my mom and walked away (I didn't think she was going to say thank you) but she did but she acted put out that she had to say it. You need to hire people with personality and customer service skills! read more

If there was an option to give NO stars that is what I would give this facility. This place is THE ABSOLUTE WORST doctor or any sort of specialist I have ever been to in my life. In my first experience I almost lost my life because I had a blood clot as a result of a broken ankle and the doctor was so negligent and in such a rush to get out of the room that he didn't even pay attention to how swollen my foot was. Luckily I posted a picture of my foot on Facebook and my friend who is an ER nurse told me to go to the doctor. When I complained, of course he said "at the time" it wasn't noticeable. But that is laughable. If my friend can look at a picture on Facebook and be concerned, then why wasn't he? I wouldn't even have gone there again but it is the only orthopedics covered in my network. My second experience is perhaps even worse because it deals with my son and a possible diagnosis of cancer. The doctor wanted him to be referred to Loma Linda to an orthopedic oncologist...the referral said "time sensitive." It took THREE WEEKS for the referral to get sent in AND we had to hand deliver the doctors report and images because they were incapable of making it happen. If you have any choice in orthopedics...I highly recommend you choose someplace else! read more

The wait here have gotten worst, haven't seen the dr yet and it's been over an hour and a half of just waiting around (I'm writing this review while in the waiting room). I will never understand how they do their scheduling...if you can't meet with all of your patients in a timely manner then you should consider scheduling less patients in a day. No one have time to sit close to 2 hours to be seen by a dr who will only give you 5 mins of his time. read more

DR. Zachery Hadley is the bomb. As soon as I finish allergy testing he will be repairing my 4 torn shoulder tendons, and rotator cuffs, then I can work out with weights again! I can't forget Mathew, he's so sweet, and funny. Made me laugh so much when I'd get knee injections. read more

My first visit with the Redlands office I met with the doctor who almost immediately after seeing the X rays suggested that the only course was knee replacement. This may or may not be the case but regardless the only way I felt to be sure is to do an MRI. The doctor did give me a shot of corticosteroids but this did nothing for me. He then suggested that between now and whenever the knee replacement was to be performed that a series of 3 shots of hyaluronic acid and that it would take two weeks to get the approval from my insurance company even though I am on a PPO program. After two weeks I called to find out when I might come in to get the first shot and a not very sympathetic lady told me that she had not yet submitted the request because she was too busy. That is when I found another doctor. read more

Another great experience at the facility. All happy faces willing to help with whatever your needs are. Dr Steinman was extremely thorough and listened to my problems even tho he was running a little behind. Valerie, the office manager was still smiling and helping when the computers were down. Great job Valerie and all the staff for another great visit. Highly recommend this facility and all the great Doctors!!' read more

Waiting and waiting and waiting and waiting :( and I secretary with fake eyelashes no professional but the doctor is excellent

I was disheartened to see all the negative reviews. I had nothing but a positive experience in every way. The office fit me in with just a weekend notice and, though I waited for an hour.... The entire staff was kind and efficient. The PA I saw, Andrew, spent more time with me than I would've anticipated. The nurse Nebu, so kind and knowledgeable. My appointment was thorough including treatment and a plan of action for the future. I HIGHLY recommend. read more

Dr. Caputo does fabulous work and his team is very supportive in my experience. It is a bit like moving cattle through but they still seem to have great attitudes and are thorough enough for my liking. Three procedures thus far and all have been successful with quick heal times. I tried an outside therapist but that was a mistake. Went in house and all my appointments are connected and printed out. No "Well you should be further along according to our time frame" from someone who cant look across the hall at your Dr's office and his notes. read more

I don't think this place deserves a star at all. Our appointment was at 2:50 and it's now 3:35pm the lady behind the desk is not only rude but slow. She gets distracted by any little thing and forgets what she was working on before. This place seems to be super busy I don't understand why they only have one person working read more

Very clean office but that is the only the positive thing about this office. Appointment is at 10am and here it is 12 and we have been sitting in the room for over an hour. The nursing staff is very rude. read more

Terrible customer service, the receptionist that check you in, are incompetent to get you checked in, not once but twice they have screwed up checking me in, I always come at least an hour early to be sure I'm here on time. It's unfortunate, because my dr is good at what he does, but I just can't continue to come back here. read more

I was referred to this group for knee problems in July 2018, they have said after weeks of waiting told me I need surgery on left knee. Understand that I am no way upset about the Dr. he is very good but this is for the office and office staff. The do not care about their patients at all, they ask you to do all the foot work that they need done then after you do that they still do not follow up on the progress of needs. Now that all the things they asked for has been done and all the approvals gotten I am just waiting for surgery date. Sharon does not return calls does not even take calls. So now Jan 14 2019 I am still waiting, perhaps by spring somethin will happen. Take my word if you are referred to this group, run and I mean run to any where but here. read more

The back office and the staff receive a 1 star. After repeated calls for 2 weeks trying to receive clarification on an injury for a worker's injury claim, the office did not follow-up or respond to the insurance company handling the claim. If you have a choice for orthopedic visits as an employer, choose another provider in the area, this office does not follow-up or follow-through. read more

minus 10 should be the rating for this place. Rude employees and rude doctors. Doctor Ghazaal, one rude individual. Never looked at my MRI and tried to talk me not to have my ACL repaired. he called his assistants idiots for not having X rays ready. Not having my surgery here. I better run from this place. read more

I read the yelp reviews and didn't think a doctor's office could be this bad. Well, they are. I waited two months for an appointment here, only to have them call me the night before to tell me they need to reschedule me to another day, a month and a half away. Wait, what? They called me after they closed so when I tried calling back their voicemail answers. What a horrible office. Needless to say, I won't be going here. read more

This company has clinics all over So. Cal., supervised by the same person, Laurie Byers. Prior to my hip replacement at their Redlands facility, MANY delays were caused by their incompetent staff not able to receive fax's regarding THREE crucial pre-op tests. I had to continuously call and visit my PCP and their office to be sure fax's were received by A.O. with test results and finally got Laurie involved because of their incompetence, which resulted in extreme anxiety for me. Of course they would blame me for their problems, including a change in their computer program, which took at least 6 months for the staff to figure out how to use, and still not sure if they have learned it to date. One assistant, Brandy, left me at the bathroom when I couldn't walk prior to my surgery, and didn't tell me where I was supposed to go, then told me after surgery "this is going to hurt" as she wanted to strip off my incision bandage. I did it myself and showed her how NOT to hurt patients. Because my surgeon did such a good job, even after horrible experiences with this clinic (not all mentioned here) I wanted him to do another surgery for me. And after waiting for 2 months, I drove in traffic for over 1 hour, arrived on time for my appointment to discover they had scheduled me with the wrong doctor! Not only did I waste over 3 hours, plus fuel, I was once again going to be delayed for necessary surgery. My reaction was outrage as I left, and today was told not to come back! They want to blame ME for their incompetence, and I am sorry for the one M.D. I found who is competent. read more

I had my knee checked out in November 2015. I received no return phone calls so I called them about scheduling my surgery. I was told I should have had pre op visits, but no one called to schedule me. Finally had surgery in June of 2016, was told that I would be scheduled for follow up visit. Didn't happen, they tried to say it was my fault, till I played back the recording I made of the conversation. Just got called today July 15th, my doctor had a family emergency, I knew that because they changed my schedule visit to a day my doctor won't be available. They scheduled me twice when doctor wasn't even in office. Then pretend to apologize. Said they'd call back, no call yet. This place is a cluster f$*k, front desk has no clue what they're doing. Bad experience, avoid this place. read more

It has been 4 weeks now that I have been waiting for the status of scheduling my surgery. I have made 5 follow up calls in 2 weeks and only 1 of my calls have been returned. I last called on 7/11 and told the person who took my call of my frustration, I have yet to received a call back. I am.contacting my insurance company today to see how I can switch to another office. I will probably be able to go through the process of changing doctor's offices quicker than I can get a call back from Arrowhead Orthopedic OR schedule my surgery. Dr. Caputo was fine. I also found it odd that I was attended to by 3 different staff memebers my last visit (doctor made 4). Have never experienced that before. read more

If only patients could negotiate the back office people of Arrowhead Orthopaedics to get treatment in timely fashion. 2 hour wait for appointments. One month wait for treatment approvals from PPO carriers. Not HMO - PPO. Repeated calls from the back office indicating old news or incorrect news. The staff at Arrowhead need to be reminded that the purpose of their employment is to provide care to patients in need. That without patients paying premiums, deductibles, and co-pays they would not be employed here. Thank you for your attention. read more

We are here for my son's second appointment and I just wanted to say what excellent customer service these girls have!!! Our first appointment was emergent and we just showed up without an appointment @ 2 on the Friday before Christmas and they were okay with it, and also the staff are so friendly and helpful! Thank you so much Gina, Marisela and Priscilla for making this experience a lot better than it could have been. I run a medical office and I know how difficult it is to find great staff and this place has it. Here again at Arrowhead Orthopedic Riverside and just want to reiterate the excellence in customer service from our girls in the front, Gina, Marisela and Priscilla you girls have the best personalities and what a pleasure to have met you!! Also the xray technicians Chris and Ray took great care of us every visit and last but not least our PA , Andrew Rives so knowledgeable about ortho, kept us well informed and such a nice guy read more

If I could give this less than 1 star I would. Dr. N. didn't use my medical records (I asked if their office had them-- they didn't even try to access them from my previous doctor). I carry them with me on a flash drive. This doctor also brushed off my concerns. If a patient has a chronic neuromuscular disease, I feel it would be imperative for the doctor to be at least a little prepared. Worst doctor I've ever seen. I feel she's more concerned with her looks than her patients. read more

This is the worst of the worst customer service. They book my surgery with the wrong surgeon. So now I have to go through this approval process with my insurance company all over again. After 3 weeks I still haven't received a call on my surgery date nor have they returned my phone calls. Stay away from this clinic, reviews were correct. To be, fair the Doctor involved was excellent but his staff has failed him miserably. read more

Experienced over and hour and a half wait without explanation. Not the level of service we have come to know from Arrowhead Ortho. Extremely disappointed. read more

Just wanted to say although I love my Dr there however the costumer service is horrible and it takes forever to get an appointment, then when you do finally get in it takes them forever again to get an MRI scheduled. I have been calling for a month now trying to get an appointment for an MRI to check my Sciatica which is causing me constant pain.... the first place they sent me to took three weeks after my initial appointment to get in just to have that company turn me down because my Dr licence has my nickname and my insurance card has my legal name, I am 54 and have never had this happen. I called them after and explained the situation and have since been waiting another month after calling 4 times now to get them to re-schedule me with another MRI company. Mean while I suffer waiting to find out if anything can be done to help. I called the other MRI company myself that has seen me in the past and knew I wouldn't have a problem with and they said the order has to come from Arrowhead, so here I go on my 5th call again trying to get an appointment! I'll be changing to an Orthopedic Dr in the OC everything seems to be better there unfortunately! read more

I had previous appointments in the past,late 2013 and early 2014, saw dr Biama, I went to a follow up visit and found out he is no longer there. All of my previous visits were great. Little wait time ,under 15 minutes, and loved the doctor, he performed a total hip replacement on my left hip. Went in there for a follow up and had to wait almost 2 months . After waiting 1 HR and 45 minutes the receptionist asked me what X-rays were taken recently and I told her the same ones I told you about when you asked me when I signed in 1 HR and 45 minutes ago. I asked how much more time do I have to wait. She responded with, we will have to review your last X-rays .and she couldn't tell me how much time before I would get to see the doctor . After 2 hours I walked out and will never go back. They need to not overbook. Worst experience I have ever had with a specialist and I have had many in the last 10 months ? read more

I'm in the office writing this review, because I've been waiting for 90 minutes, yet still haven't seen the doctor. The nurses act as though this is business as usual. I hope to never return, that's IF I ever get in! read more

Like the Dr but the office staff is so unorganized. If you actually succeed at getting an appointment, make sure to pack a snack because you will be here all day. This place is ridiculous. If you have a choice of where you can go, do not go here. read more

Poor service. Doctor always running behind and staff gets mad when called out on this. Like we should shut up and take it. Patients have other things to do too. read more

First things first. When I get there, I arrive 30mins before my appointment. They have me fill out an application, which is the same one they email to you before you come in so you won't have to fill one out when you get there. Second, people coming in after I did, started going in before me. About 4-5 people got called before I did, and then I go up the the front desk to ask why is everyone going before me. She says we were just about to call you next. Smh at this point I've been there for a hour and a half. I met the Dr. everything is going good with him. We concluded what I've already know. I need surgery for my torn left meniscus. They say we will send everything to insurance for approval then we'll move forward. A week goes by I get a letter in the mail which is a Friday evening from my insurance saying: "we need more proof that this is medically necessary". I have to wait till Monday to talk with someone which I eventually did. She says they didn't get the full report about what's going on with my knee. We will send it again, and call you back if it was accepted or declined. Here we are today, another week (7 days), and my fiancé calls them. They had the information from the insurance saying it was declined 5 days ago. Imagine my frustration. They say that the insurance didn't get the full report AGAIN. Like who the heck is send this info to the insurance? How does this keep happening? I went on leave from work a month ago, I only have 7 weeks before I have to go back and they can't even send the full report to get things started before I have to go back to work. Terrible. I will not be going back here after all this is set and done. read more

Beware of Arrowhead Orthopaedics. They put making money for their doctors over patient comfort. They do not keep the patient informed or return calls. The doctor ordered an MRI for the ischium (sit area) on 6/3/11. I requested an MRI facility close to my home since I cannot sit for more than 10 minutes without a lot of pain. I specifically named one that I would prefer to go to. The scheduler was to get an authorization from my insurance company (PPO) and call me by 6/7/11. Since I had heard nothing from them, I called on 6/10 and they gave me the phone number of a facility 45 miles from me. I called their facility (which is owned by some on the doctors at Arrowhead Orthopedics) and explained that I could not drive that far. They transferred me to the "scheduler" at the doctor's office. I told them again that I could not drive that far and please change it to the facility I originally requested. They asked for the phone and fax numbers, which I gave to them. I called on 6/13 and they still did not have it changed and told me that they would need another 24 hours to get it changed. I called again on 6/15 and the scheduler told me to call my insurance company and that she would call me tomorrow. I called my insurance company on 6/16 and they told me to call the doctor at which time, I broke down in tears and said that I had been trying to get this MRI scheduled for 2 weeks. They got the MRI facility changed after they had to call Arrowhead Orthopedics. My insurance company told me the MRI was authorized on 6/7 yet I did not know this until I called on 6/10. I don't know when they would have gotten around to calling me with this information if I hadn't called them. It took 14 days to get the MRI scheduled and that was after I did their work for them. Arrowhead Orthopaedics has the worst customer service of any medical facility I have visited. read more