I called more than five times, have not received my water, they have been charging me, but no water. my equipment is not working for last month, i Have case number, but no one has deliver new equipment or water. Do not get water from this company. read more

I can't be more disgusted with a company that has gone south so quickly. Forget any kind of customer service. They outsource to a 3rd world company with representatives who have poor communication skills at best. They missed my delivery and when I called (God help me) They informed me that my autopay didn't work and my credit card had rejected the billing? I called my credit card and they informed me that was not true and there was no discrepancy on their end. I tried to call back to have someone try and straighten out the problem and it fell on deaf ears. I also think they may have been over billing me. I would put zero stars if that was an option! read more

Horrible delivery while we had service. Ran out of water, and then they'd show and bring too many or leave empties, like our small office was their personal warehouse. Even worse, now that we want to cancel service, they keep no-showing to pick up our cooler and continue to call us. read more

They never came to pick up the five empty water bottles for the cooler. We dropped them as our water delivery people. I'm going to spend more money with their competition now. Money not an issue for us. They lost a customer for life and to regain that customer it takes a lot of money to win them back. Never again read more

Deliveries changed every time. 5 gallon bottles stacked across the front door, despite having a wide front porch where bottles could be placed where they don't block the door. I have to constantly review the website to see what they've changed the delivery to. Is is next week, six weeks in the future? They claim they have a shortage of delivery drivers. This isn't my problem. When we're traveling nothing says "No one is home." like having a bunch of water bottles sitting against the front door visible from the street. There is a phone number to call, if you don't mind waiting hours on hold only to be told there is nothing the person on the phone can do to offer customer service. If there was another delivery service in our area I would switch tomorrow. read more

For many years I have been a happy customer, I live in Rancho Mirage and today when they delivered an unexpected order I was told that I was enrolled in recurring deliveries. This I was not aware of this and asked to be unenrolled. I was told that you can not unrenroll from recurring deliveries. As a snowbird I only need deliveries when I am here and I don't see why I should continually having to monitor delivery dates when I don't want one. It is like thery have me for life, and I would think that that is illegal. There are other places to buy water and that is what I will be doing. I informed them that my credit card has expired so not to expect payment for anything I didn't order. read more

Very bad customer service never get water overcharge my debit card for 6 months now going on a year and a half had to cancel the debit card wow crazy just to get water delivered sucks and primo water / sparkletts DS is just as bad Arrowhead freshwater is very bad customer service read more

I need to cancel my service. I submitted a request online, which directed my to their call service. when I called, I received an automated message saying that there is no representatives to answer my call! what a scam! read more

Unsustainable and potentially polluting business practices. If you want to purchase a 5 gal bottle of water from Arrowhead you would have to have it delivered to you through a delivery service provided by a third party affiliate. This service charges $12 for the 5 gal on top of the delivery service fees. The water cost alone without the delivery service is twice as much as if you were to purchase the same amount of water (in a different package) from Target or Walmart. So Arrowhead makes impossible for you to purchase 5 gal bottles from them; then they make it cheaper for you to buy 17 oz bottles than the 5 gal ones, way to go Arrowhead ! Go ahead and incentivize plastic consumption. The irony is your business solely rely on the eco system your business practices is helping to destroy. Bravo ! 5 gallon = 164 oz or 38 (17 oz) 1 bottle = 17 oz 24 (17 oz) bottles = $ 3.5 [ each bottle $ .15 ] 5 gallon = 640 oz or 38 bottles [ each bottle $ .32 ] read more

Arrowhead Water Delivery - Water Delivery Near Me - South San Francisco, California

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I cancelled my service today because Katy was pretty useless on the phone. She couldnt give me a valid reason why I was being charged more for the rental when I have the exact same rental for my work. Both home and work have the same dispenser but one is charged over 3 times more. They are always off on their delivery services. And send wrong updates on alerts for deliveries so you dont know what actually date you are getting it. Driver tried delivering on a Saturday once and they dont even offer weekend deliveries on their calendar. I get misbilled all the time and noone can ever give you an answer or a solution. Ive given up on these people. Everything sucks about this business. read more

If you care about customer service, NEVER order water to be delivered from ReadyFresh. It is a disaster and they refuse to provide any type of competent service. I have bought Arrowhead all my life until I had it delivered and now I drink something else read more

STAY AWAY!!! Originally had Arrowhead (9 years) ..they were great! NEVER had a problem with them. Then Ready Refresh bought them out and...EVERYTHING got worse. Like all the other reviews..missed deliveries and countless emails and voicemails apologizing and moving date out (longest delay almost 3 weeks). From leaving coffee I didn't order to extra bottles of water when clearly noted on the bottles and customer service...I'm just F&*KING DONE with these incompetent idiots. 6 months ago I called Customer service to tell them I was upset..their driver left another 5 bottles when I only needed 2..I told them this was not the first time this BS has happened. I got the shallow apologies and we'll suspend your account for deliveries until you resume..oh and I have 14 bottles FULL that because of their ineptness... Monday I cancelled my service and was told the bottles would be picked up on thursday...yeah right..and today, Friday...I STILL HAVE 14 EMPTY BOTTLES ON MY PORCH!! Another call to customer (dis)service and apologies and excuses...but was told she would try to have them picked up today if not, can she reschedule me to Monday? This..is where I lost it. I told her THIS is the very reason I canceled your service of over 9 years...you CANNOT DELIVER on time! So..here I wait to see when they'll decide to pick them up and if I get my $75 refund on all these bottles... STAY AWAY...DO NOT DO BUSINESS WITH THESE MORONS!! YOU HAVE BEEN WARNED!!! read more

Normally, I use Yelp to share acknowledgements and appreciation. However, Ready Fresh's (Arrowhead Water) Billing and Customer Service departments were problematic with communication delays and unreturned emails/calls. When I tried addressing billing issues with Customer Service, he said that we hadn't cancelled our account and a delivery was scheduled. I attempted to point out that the empties and cooler had already been picked up a couple months ago and final bill paid. Their people were pleasant ineffective. read more

I'm nearing frustration level 10 with arrowhead/ready refresh. After our water dispenser crock broke we went through the ringer trying to get it replaced. First the delivery man didn't show up TWICE when we stayed home from work in the morning to wait for him during the scheduled repair time, then when he did show on the 3rd time he brought a giant black office-sized electric cooler, not a replacement crock as promised. We then had to schedule yet another delivery for someone to come remove the broken crock and the unwanted cooler he left with us. We were then told replacement crocks are no longer available (!!) though after several phone calls one was located and delivered. It took approximately 7 phone calls, each with 15 minute hold time to get this simple issue rectified. After this, all our recurring deliveries were somehow cancelled. I ran out of water and scheduled one last month but they didn't show up until the day after the scheduled delivery. I also set up recurring deliveries online but it seems like nothing sticks. Last week, I ran out of water so I logged in and sure enough there are no recurring deliveries. I scheduled a delivery for the closest available date which was Tuesday. Got a message Tuesday they weren't able to make it and would come Wednesday. Got a message this morning they would be unable to make it. What is the point of scheduling the deliveries? Living in a city it's not the best idea to leave empty water bottles on your porch for 2 days straight, plus we've been out of water for a week now. I'm seriously considering canceling service and moving to something reliable. Only had minor issues over years of being with them (i.e. randomly leaving our bottles on the sidewalk outside instead of up to the 3rd floor at their usual location) but the last few months are a bit too much trouble. Also their website moves at a snails pace so making account edits is a pain. Anyone have a recommendation for an alternative? read more

One of the waste water delivery service I've ever encountered , they promise something else and do something else. See the picture driver missed 4 times read more

Arrowhead Water Delivery - Water Delivery Near Me - South San Francisco, California

Horrible service. Water delivery keeps getting rescheduled and I find myself calling customer service over and over and they apologize over and over But, same thing keeps happening. Yesterday, after another missed delivery, I told them to either deliver today, or come back the following day to pick up their water cooler. For some reason, I don't expect them to be on time to pick that up as well. So long Ready Refresh by Nestle... Never again read more

I have signed up for home delivery of arrowhead water and after a first delivery they changed the schedule without consulting us...then, after they set up a new schedule, the delivery was not done..we are still waiting..although I like the water, I am seriously considering canceling my account with them.. read more

Nope Nope Nope Nope. I am sitting on my 2rd week of "missed" deliveries. They were great for the first few months, but since then it's gotten worse and worse. I get a daily text message saying "we would like to remind you that ReadyRefresh by Nestle will deliver your order on.." and then it never comes. A few days ago it started alternating with the message above, and then "Hello this is ReadyRefresh by Nestle. We apologize, but we were unable to complete your delivery. We will make your delivery tomorrow or as soon as possible." I have empty bottles piling up and now I'm almost completely out. Terrible customer service, terrible delivery service. Looking elsewhere read more

One star is too many, but it doesn't let me put zero. almost impossible to change delivery dates. Then when you try their chat, things get worse. it decides on your choices (a few days before or a few days after) so you need to do it several times. They now shame you into tipping their drivers, since they don't want to pay them more. Very difficult to find a phone number. I am sure when you do, it will be someone 7,000 miles away who can't actually solve anything. read more

THE WORST. Customer service is awful. They will not deliver when they're supposed to and you can't get a human being on the phone. It's terrible!! STAY AWAY!! read more

Stay clear of this company! I signed up as a new customer last month. The first delivery kept changing every day to one day later. I thought it was just because I was a new customer and they were trying to add me into the route.... But that is just not the case. The 2nd delivery has changed 3 times now. Here are the text messages (they come late, after 7pm typically): We would like to remind you that ReadyRefresh by Nestle will deliver your order on 06/07/18. We are unable to deliver your ReadyRefresh order as scheduled and have rescheduled it for 06/08/18. We apologize for the inconvenience and appreciate your patience. We are unable to deliver your ReadyRefresh order as scheduled and have rescheduled it for 06/09/18. We apologize for the inconvenience and appreciate your patience. --- Seriously! I called Customer Service to find out what was going off after I submitted an online email to them (which they never replied). I was told they were having an Operational Issue and said sorry. I said I wished to Cancel because I didn't want to deal with this anymore. They said, ok. All done. They had the nerve to charge me for a delivery today that never arrived too! By the looks of other reviews, I am not alone and this company will be out of business soon. Why are you accepting new customers when you can't even keep a schedule! read more

First I agree with other reviewers on RefreshReady's utter incompetence in running their business. Although my take is that the apparent clumsiness particularly in their handling of the delivery might veil something more insidious. Today I'm canceling my service after using them for about a year based on a suspicion that RefreshReady management is responsible for at least allowing what amounts to as fraudulent practices. It is kinda incredulous that our delivery person could be some dumb as to make the same mistake repeatedly, despite our complaints to customer services after these delivery mistakes, multiple times. We signed up for delivery of 5-gallon Arrowhead spring water to the home for 3 bottles a month. Installation was quick and smooth and deliveries started happening regularly, on time. On this regards we never had those missing delivery issues others have reported here. Then on a particular month we realized we couldn't finish all 3 bottles. So we went to the web account, decrease the next delivery by one bottle before the notice deadline. I think the first time we made this adjustment probably worked well though memory might not serve me well here. Then it started happening. We made the adjustment online, left two empty bottles outside and came home to find three new bottles outside. First time we thought it's a simple mistake and did nothing. Then another adjustment happened. We did everything as before and also made sure to leave a note on the empty bottles (with Posit notes) with an instruction on how many new bottles to receive. No use. Still three new bottles delivered. We sent email to customer services and RR promptly handled the issue and refunded our account. One time we received four bottles without any change made. Again we emailed and they apologized and refunded the account. After some time we needed to make adjustment again. Did all the drills, made change online, left note on empty bottles, but then still found more new bottles than we requested delivered. I sent email to complain again, voicing frustration this time and pointedly told them this cheesy trick of upselling is dumb and we'd move on if this happen again. Of course they apologized and refunded accordingly. By now we're resigned to the fact that the delivery person is probably to robotic to think or read instruction. They'd just leave same number of new bottle as the empty ones. And so we tried to leave just the number of empty bottles as the number of new ones we need, sometimes holding back an extra empty bottle. That brings us to the final drama. First we happened to forget placing the empty bottles (2) outside the night before in the prior month, February 2017. So when it came to the March delivery we needed to return four empty bottles (2+2) and requested yet another two bottles. Fretting this task might be too complicated I wrote a note with a piece of Letter-size paper, tore a hole in the paper and put it around the neck of a bottle. We happened to be at home the next day when delivery came. When went out as the delivery man was leaving, and guess what, 4 new bottles! We ran after the truck and told him to take two bottle back. 1. He first tried to refuse by telling us that there would not be a delivery in April so advised us to take more. (This is a lie. There was no such a notice whatsoever. And when we checked the schedule online, April delivery is as scheduled) We insisted and so he took two bottles back. So for the month of March we only received two new bottles. 2. Few weeks later the statement came, we are charged for 4 bottles for the month of March. Well, I ain't gonna waste my time to contact a faceless customer service agent again. Actually, strike that, I will. Because I would make a personal call to ask for a refund and cancel the service. But that should be a very short and composed conversation because I'd tell them to come here and read. If you're considering RR for your water needs I hope your experience is better. Thanks for reading. read more

I cancelled arrowhead years ago due to poor service and a lot of scale in the water. Switched to a local company - was very happy. Until their delivery service was bought by arrowhead/nestle/bluetriton..... and miserable again. Now to add insult to injury - IT IS IMPOSSIBLE TO CANCEL - do not sign up. read more

My disabled brother and 96 year old mother live in Rocklin,Ca where it gets easily into the 100 degrees this time of year. The delivery service has standing instructions to place the water in the garage after a contact is made with the customer so he can open the door. Yesterday the driver stacked the water at the garage door after no contact and blocked the car in the garage. There was no way to contact them and they charge $5 every time you call them. There was no one to contact for help and I'm three hours away. DO NOT USE THIS COMPANY! They are not reliable and there's no service if you have a problem. read more

I'm not a customer of this location but rather have a comment/question I hope Arrowhead will hear as I scream into the internet void. Why make it so difficult for a customer to cancel their account. Want to do it on-line? Nope. Yeah, I get it, you don't want to make it too easy...however putting me on hold for 15 minutes to cancel my account? You can do better than that! read more

Completely unable to maintain their word. I've been a customer for over 6 months and they don't deliver when they say they will deliver. I've had to call in for almost every order and reschedule because the delivery didn't show up on the assigned date. Last week I had to call 4 times after the "promised" delivery dates weren't met. I had a copy of our gate key made for the delivery driver to gain access into our apartment building and received 3-4 calls from the driver saying he doesn't have our gate key and needs me to come home from work because he can't get in. VERY concerning to get this phone call on a repeated basis. Sometimes the driver has our key, sometimes he doesn't. Who knows who has access to our apartment building?! Trust is everything and I don't trust this company. I've asked to speak with the manager 4-5 times in order to understand what's causing the lack of service but the manager never calls me back even when I'm "promised" the manager will get back to me within 1 hour. The customer service rep is "unable" to provide the branch's phone number... so I'm left in the dark. Their website recently updated and suddenly my login and password don't work anymore (I've never changed my credentials). The list goes on and on and on... It's shame as I enjoy their products but their logistics and service are a total joke. read more

This review is for Arrowhead Water Delivery in general. Too bad there isn't a zero-star rating as that is exactly what this business deserves. I recently signed up for service with a Thursday delivery between 11am-4pm. They showed up early Wed morning. Well, at least I got some water. My sched delivery was supposed to be every other Thursday. Without sending any kind of notification they arbitrarily changed my delivery day to Fridays. That was a bit frustrating, but I could deal with that. The thing that indicated the company had either no or bad customer service is that they never answered my emails to confirm the new delivery day. Their website states they'd get back to me in 24 hours. Ha. Now, not only are they five days late delivering, they've got my next delivery scheduled for a Tuesday and haven't even acknowledged they never completed my last delivery. Bet they didn't forget to debit my bank account. WORST.CUSTOMER.SERVICE.EVER. read more

Do not order service from these guys!!! Seriously they will way over charge you and under deliver. I set up a delivery service with them to get one bottle a week every two weeks. They would deliver 3 and charge me for 4 of them. To top it off they told me that they do not accept refunds on unused bottles. So I told them to stop deliveries entirely, but here they come every two weeks charging me for 3 bottles and only dropping off 2. So here i am with a dozen unused bottles and being charged $7.50 for each when initially it was only $3 each... long story short do not do business with this company read more

This company can't seem to get their act together! If there could be a 0 star option I'd be all over it. I have been dealing with their incompetence for nearly 3 months, but my colleagues have been suffering for much longer. Arrowhead (Now Nestlé) Boasts about their high level of service and their guarantee that they will deliver on time. That is a load of crap! They have not been on time ONCE since I started with my company and apparently before. They are suppose to be here on Tuesdays, every other week, like clock work. But NO...And it's rare that I ever get a call saying they're not coming. We are constantly running down to our last bottle of water before they decided to show up. We have to go over to 7-11 and buy 5 one gallon bottles of water, fill up and old bottle and put it on the cooler just to get by! IF I WERE THE BRANCH MANAGER, I'D GET MY BUTT IN MY CAR WITH BOTTLES AND START HAULING ASS TO DELIVER TO MY CUSTOMERS!!! But that's just me! We are going to move on to another company, but I want to advise other companies in the Bay Area and possibly the country NOT to patronize this water company....Because they SUCK!!!!!! read more

i wish there was something less than one star. I have grown to hate this company. First the Arrowhead service was actually pretty good. Over the past five years it has severely deteriorated. Now that they converted to Nestle it is even worse. Even terminating the service is a major pain in the but. You can't cancel it online, and they don't answer there customer service emails from the old arrowhead account. They don't even tell you the customer service email address on the new Nestle page... I'll try calling again tomorrow to cancel them. Do yourself a favor. Get Costco water instead. Or just walk to the water store nearest you. Nestle ReadyRefresh should be renamed to Nestle ReallySuxs. read more

I DON"T know why I didn't check here before ordering from ReadyRefresh. OMG place my order 6/11/2016 for 6/14/2016 DELIVERY. Today is 6/20/2016 still no water. I have gotten every excuse under the sun. 1.They cannot deliver because they ran out of time. 2. Cooler wasn't loaded. 3. Short Staff 4. Cooler not loaded AGAIN SUPERVISORS AND manager S HAVE NO CONTROL OVER THEIR DRIVERS ACTIONS. then they start offering free items and still no delivery. every time I mention cancel I am offered something free. First order free, $25 in credit and cases of sparkling water. I don't give 2 franks about the free stuff any more. Ridiculous. read more

Scam artists. They'll take any opportunity to "accidentally" add stuff to your standard order to up sell and make more money. I just went ape shit on customer service and got it reversed. Deliveries are late every single month. The company has huge big staffing issues. A few months back I went 5 days without water. I do like the delivery drivers though. Too bad the company blows. read more

To preface this - I didn't know my water comes from SF, but there was only one listing on here for arrowhead so . . . Four stars to the customer service reps on the phone. 1 star to the reality of my service. The date I was given for delivery turned out to be inaccurate - knowing this I would never have signed up. This delivery is to a business - I'm not going to kick it and wait for the water guy to show up, not going to happen, sorry. I have never had delivery on the days scheduled - I have had to call to get water delivered. Oh, and billing problems - uh did they think I wouldn't catch the mistakes that added up to double the amount due? Seriously, I already have a guilt complex about the bottled water thing, having to micromanage the delivery and billing put me over the edge. As of this Tuesday, it is goodbye to Arrowhead and hello to the $120 bucks I am going to drop at the nearest home depot or the like for a freaking cooler of my own. Yeah, I'll have to figure out how to get water in it, but I will have no one to blame but myself if I'm thirsty! read more

I am not a customer of Arrowhead however, (5) bottles of their water was mistakenly delivered to my home. I have called (4) times begging them to come take them away. Absolutely no response. Terrible customer service. read more

We'll be there Tuesday, we'll be there Wednesday, we'll be there Thursday, we'll be there Friday. Well guess what. It's Friday at 6:15 PM and still no water delivery. That just about explains it. I Well today is Monday the 10th of August and still no delivery. I called and the computer told me that the next scheduled delivery is September 3rd. What a Mickey Mouse outfit this is. I'm better off filling my bottles up in the machines. read more

Zero customer service. Was almost mowed down by one of their trucks, in violation of VC 21950. a) The driver of a vehicle shall yield the right-of-way to a pedestrian crossing the roadway within any marked crosswalk or within any unmarked crosswalk at an intersection. Called customer service and was placed on hold for 15 minutes. Guess unsafe drivers are not a concern to this company. By the way, we have the best water in San Francisco, delivered right to your tap. Why would you pay these people?? read more

This is THE absolute worst place you could call to get water delivery. It took me 7 phone calls to get the account my business partner had moved over to my name. Finally, on the 7th call, someone gave me the correct fax number to send my form to. Apparently, the fax number - ON THE FORM - is incorrect and no one checks that fax anymore. I stupidly gave them one more chance and tried to change from one type of water dispenser to another. After 5 phone calls to get it ordered, it never showing up on the web site as being ordered, being assured every time it was on the order and would be delivered, the day of delivery comes. Not only does the delivery person NEVER SHOW, I'm told there was never a water dispenser on the order and there are not any on any trucks in the area. I promptly closed the account. All told, I made over 20 phone calls with these people and nothing ever happened the way I asked or was told it would be. Go ANYWHERE but here. You'd be better off scooping up rainwater off your roof. At least the rain is more reliable! read more

Great service, Taylor is very knowledgeable and helpful. Glad I switched from Alhambra who never even showed up when I ordered. read more

This is a greedy and a sham corporation. They refuse to refund any pre-billed charges when you cancel the service. They won't even pro-rate and refund the balance. This is unheard of...even cell phone companies will refund a pro-rated amount when you cancel your service. They are SHEISTERS...beware! Don't give them your credit card number or authorize auto payment. This is absolutely the worst company to deal with. They not only steal your money but they price gouge the consumer. What else can you expect from Nestle!!! read more

How the heck do these companies stay in business with such unethical horrible service???Its mind blowing to read these reviews!!Shame on all of them arrowhead Alhambra and others.Just terrible and makes me question the quality of the water when they can so easily rip off customers by stealing there money and not delivering what they paid for, read more