Zero stars. I purchased a used Speed Queen for $500 plus $60 delivery. The machine worked when the installer set it up and then I could not get it to work any more. We are a yoga studio and go through a lot of towels in a day. *I* troubleshot the machine myself and discovered that there was an issue with the coin box. I did a work around with some duct tape to hold down the open switch. Problem solved. Then on the first run after the repair, the washer starts smoking. I thought there was a fire. I call the owner of Arroyo up. He says he can fix it or replace it. No returns. I have had the machine three days and it has only worked once. I am still paying to wash the towels at the laundromat. Avoid this business and its' shady practices. I wish I had looked here before buying from Facebook marketplace. read more

If I could give this business zero stars I would. The business is not BBB accredited. I cannot stress enough how awful this business is. The manager is beyond rude and completely unprofessional. They refuse to answer the phone, which is already frustrating enough, but will reply to texts -- and then proceed to blow up your phone like an obsessive ex if you don't respond within minutes. Completely unhinged behavior for a so-called business owner. The way they operate feels shady at best and downright illegal at worst. Nothing is transparent, communication is a nightmare, and trying to get a straight answer from them is like pulling teeth. The entire experience has been nothing but stress, wasted time, and regret. Save yourselves the headache, the hassle, and the risk -- take your money anywhere else. You've been warned. read more

I bought a KitchenAid range from Arroyo and they guarantee if something goes wrong, they would fix it in 3 months. Within a month, one of the burners started making clicking noise and wouldn't turn on until multiple tries. When I tried to call the owner to honor his warranty, he gave me a run-around without fixing it. Don't buy and trust this one. read more

Both experiences we had with this company were unpleasant to say the least. First they brought us a refrigerator with cockroaches in it! I made them take it back immediately. The next refrigerator worked for exactly 1 day past the warranty and they wouldn't give us a break So I bought a new one elsewhere. DO NOT PATRONIZE THIS PLACE!!! read more

I wish that I could give less than one star for this business. They should not be in business under any circumstance. Long story short- they are not open during posted business hours and they do not return business calls. I bought a stove and refrigerator one year ago January 6, 2024. The freezer part of the fridge broke down January 2025. I tried several times to get them to fix or refund partial $ or to even give advice. They returned the first call and then became unavailable. Now the refrigerator part of the fridge is not working. A total waste of time, energy, and money. Save yourself a massive headache. DO NOT PATRONIZE THIS BUSINESS! read more

Selection excellent. But service SUCKS. texted back and forth, then went to showroom. Neighbor opened door for us and got owner (?) on phone. We sent picture of stove and agreed to delivery fee to have same day. This did not happen. Owner (?) says sorry, Monday. Verified Monday. Long text chain for commit by 6pm. Gave them all day, then checked in. Owner (?) says "oh, my guys did not show up today". So you knew all day and didn't contact me? Couldn't be bothered to let me know? CANCELLED. DO NOT DO BUSINESS WITH THESE LIARS. I might have waited longer if they had been honest and up front. They lied TWICE, too late. read more

They advertise appliances on Facebook and have a live person to interact with viewers. I scheduled a visit to their store 20 miles away. The store was tightly closed. I called the number on a note. The response was that he didn't have time to show the appliances. The live person on the Facebook gave me another number. No one answered my call. Be advised to ensure someone is in the store (as always claimed) before you go. read more

Loved their customer service and prices so much, we went back for a washer! My fridge, and washing machine all went out in the same week! Spoke to my sister about buying a fridge and she found Arroyo Appliances and told me to check them out, I checked them out in person and was really surprised, wide selection, loved their selection and prices! Purchased a fridge and then when my washer went out, we went back and purchased one too. Excellent customer service, very knowledgeable about each appliance and the prices are fantastic. The appliances all come with a 90 day warranty , which gave me a piece of mind. I am very pleased with both my appliances and will go back for my next appliance. Thank you for the excellent customer service and helping me save a lot of money! read more

Bought a washer and dryer. Guys came 1.5 hours late and without drier tape. I went and bought some. Fine. Finished install myself. Fine. Put the first load in the washer...1/2 load to make sure it was working. Error code for bad motor.....not fine. read more

Saw their ad for a used range on Craigslist. Unfortunately, they sold me a range the oven doesn't work. Tried multiple times for them to resolve it. Still waiting... Be careful! DON"T buy from them. read more

Saw their ad for a used fridge on Craigslist. Julio texted me more pics and I bought it sight unseen. It was delivered the next morning in great condition and he took away our old fridge. I'm very happy with the purchase. So far so good read more

We came to browse and when we got there the sign on their door said it was closed even though it was during business hours. There was a number posted outside so we called it. A man answered and my husband asked if they were open and the guy on the other end sounded like he had no idea what we were talking about. Then he said he would call the man inside to open the door for us. Once inside there were no posted prices on anything and the man said if we were interested he would have to call and get the prices. We asked for the prices on a couple items and waited around for him to find out. We ended up leaving for a few to discuss our options and decided to go back and purchase a refrigerator even though we were still a little weirded out with the service. Before we left I had my husband call just to make sure they were still going to be open even though they weren't set to close for another 3 hours. Sure enough the man we originally called said they were closed for the day and to come tomorrow. Needless to say, we ended up going to do business elsewhere because of the shady customer service. read more

Do not purchase from this business, it appears to be operating illegally and sells broken refrigerators. I've had two from them, the first failed within a month, the second within a week. read more

I was asked to talk to the manager through phone to place an order. The manager said he doesn't know how to sell. Then he hung up.