I recently discovered the Appliance Hub when a refrigerator delivery from another large company was…read moreperpetually delayed. After two months of repeated "rescheduling" I began searching online to see if I could find a replacement. The exact model came up on the Appliance Hub website, so i decided to look into it. I called the store and the attendant took a generous amount of time to respond to my inquiry, and to answer my questions about why their unit was priced $600 less than anywhere else I had seen it (i.e. was there something wrong with it...?) She explained about the service that AH provides of supplying new appliances at reduced cost because either the box may have been opened and then returned or unopened boxes may have been returned, in which case AH obtains them and offers brand new, unused appliances for much less. Genious. The great deal was not, however, the most impressive part of my experience...the communication and customer service were excellent. I did everything by phone and text, had my new refrigerator within a week, and had constant, real person updates throughout the week. Anytime i replied to their messages, a personal response came back almost immediately. This company is a model for excellence on many levels. I'm so happy that my old order failed so that i could discover the Appliance Hub. Very impressed.

Purchased a top-of-the-line Thermidor dishwasher here, and thought shipping would be a headache…read morebecause we are pretty far away in a rural area. They took care of everything. Zero problems. I couldn't believe how painless it was. The folks were super nice. It'll be my first stop for any future appliances. Their inventory seems to move fast, so if you see something, jump on it. If you're looking for something specific, it'll probably show up. You just need to keep checking.

We've been loyal customers of University started several decades ago. Our recent visit a few weeks…read moreago was looking to replace our dishwasher purchased 20 years ago. Our sales person Newton approached us before we even finished writing the name down. He was very knowledgeable, friendly and professional; compared the various models, didn't try to upsell but sincerely working on meeting our needs. Our new dishwasher arrived a few days later. The contracted installer worked with us for a convenient time, showed up right on time and fished the job perfectly within 20 minutes. We are happy with the new dishwasher and impressed with the excellent service for both the sale and installation.

I can't say enough about University Electric Adam was the sales person who spent some time with us…read more He showed us a few good options for appliances when we had a major kitchen renovation. He sold us our Thermidor package which saved us money and Adam held onto the appliance for nearly 6 mos. while the contractor finished my kitchen (so we didn't waste time on the warranty of the appliances.) I highly recommend University Electric! They are great!

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

If you mean business and honestly come down to Airport Appliance and talk to Andy!…read more He did fantastic job helping me choose our appliances for a kitchen makeover, double oven, dishwasher, stove top, and over range! Thank you so much Andy Lou! Many blessing and Thanks from, Mary and grand daughter Sara

I purchased a dishwasher online, and it was delivered promptly. Two installers came, quickly ran…read morethe dishwasher, had me sign paperwork confirming it was working, and then left. I live alone and rarely cook, so I didn't use the dishwasher again until I hosted a party that weekend. It seemed to run fine, but the next morning, when I was unloading the dishes, I discovered that it had flooded and would no longer turn on. I contacted Airport Home Appliance, and they referred me to GE Appliances. GE scheduled a service appointment, then later rescheduled it. When I called to ask why, they told me they were waiting for parts to arrive. I was confused as to how they could determine what parts were needed without first inspecting the dishwasher. They explained that this is a common issue with this particular model. Concerned about keeping a brand-new dishwasher with a known issue, I contacted Airport Home Appliance again and requested a return so I could exchange it for a different brand. However, I was told that the 48-hour return window had passed, so I could no longer return it and would need to wait for GE to repair it. They also said that if GE is able to fix it, I would not be allowed to exchange it for another model. I'm extremely frustrated by being passed back and forth between the retailer and manufacturer while I'm left without a working dishwasher after spending $1,500 on a brand-new appliance. I'm simply asking for a fair resolution.

Really happy with our experience at Appliance Leaders! We were shopping around the Peninsula for a…read moreBosch dishwasher and they had better inventory and prices than anywhere else we looked. Delivery came within a few days and the team was super professional and on time. Solid option if you need something quickly and don't want to deal with the big box store runaround. Would definitely come back!

Appliance leader is the best appliance selection, ordering and installation experience I've had…read more They have a wide range of high end products, competitive pricing, and professional installation. The ordering was fully online, and the installation crew (Miguel and crew) completed our dishwasher quickly and professionally. If you need any appliance in the SF Bay Area, you should choose this company.

Luis installed the Wolf 36" gas cooktop at my place. This was the Wolf CG365C/S contemporary…read morecooktop that is different than the regular "drop-in" models. We needed to cut about 3/4" of our granite countertop, and then drill the holes in the front for the knobs. This was a tricky job. Luis did this professionally. Best, he was very careful about dust and noise with granite cutting, and ensured that the kitchen was well covered and cleaned during and after the job. Highly recommend J&L Installs and Luis!

Luis did an excellent job installing our new dishwasher. He was punctual, friendly, and…read moreknowledgeable. His price was also affordable. Gracias Luis!

My dad's been coming here for decades now for a San Yang Pai rangehood. He replaces his every 10-12…read moreyears. These Taiwan made rangehoods are reliable, legit OP (cfm 850-1120, depending on the model), and for a fraction of the cost of an American one. They're perfect for people who frequently cook at home and want something super effective. They're built for small kitchens. The owner is super nice and takes into account what we needed before making a recommendation. She's Taiwanese and speaks Mandarin and English. I was amazed at her demonstration of the rangehood suction power. The fan's suction can hold up an enamel coated steel bowl! The parts also come out and can be easily handwashed or put into dishwasher. This place was so good we bought two, one for dad and one for ourselves. If you're looking for a place in the bay area and do not want to go all the way to SF, this is a great choice! Prices so reasonable. They also offer installation for a small fee.

This store which acts one of the San Yang Pai agent store is closed for good. There is no sign of…read morewhere it will be moved to. The phone number posted at the front of the store is not working anymore. San Yang Pai is really poor at helping its customers to acquire parts for repair. Nowadays, there is still no online ordering of its parts.

I just used CG for the second time in 4 years and it was another good experience. This time Renee…read morehelped me get a new clothes washer over the phone. Less than a week later, it's installed and just finished its 3rd load. Carlos and his partner were very professional and efficient in delivery and installation. I gotta say that washers have sure changed! It's almost like understanding a new computer operating system!

Exceptional Customer Service When It Mattered Most!…read more A friend of mine had an installation go wrong due to a contractor making several mistakes, creating a stressful situation that wasn't CG Appliance's fault. Despite this, CG Appliance stepped in and provided truly exceptional customer service. Renee was especially helpful. She took the time to understand what went wrong, stayed responsive throughout the process, and worked diligently to help get everything back on track. Her professionalism, patience, and genuine care made a difficult situation much easier to navigate. It's rare to see a company and their reps go above and beyond when the issue was caused by someone else. Based on my friend's experience, CG Appliance (both Renee & George and their delivery team) are absolutely worth recommending.