If you want a company that will honor its warranty claims and come back after you pay to fix issues, you will want to look elsewhere. James (the owner) is NOT trustworthy and will make NUMEROUS promises which he has NO intention of keeping. After neary 5 months of being strung along and after MANY no shows and excuses - I am coming here to warn others. See below for the story if you want more info. The original job was done in Aug 2023 and was done on time and looked great. The price was less expensive than the other bids and the warranty which came with the install sealed the deal. Good customer service from James- at the time. The install took a few days with minor hiccups but overall things went well. Every so often we would find a weed pop up through the rock and turf. We were able to manage and pull about a dozen "sprouts" every week or so. Not a big deal. After a while, it started to become unmanageable and we opted to spray the weeds with weed killer. But, about a year or so later, it was apparent the weed barrier is not holding up. There were weeds everywhere. It looked like we had grass where the rock was installed. It was crazy. I reached out to James in April 2025 via email about the failed weed barrier and there was no response. I remembered that I had his telephone number so I contacted him to please have someone come out. After 2 no shows he finally had someone come out and he let me know the weed barrier did -INDEED- fail and he would have someone come out to remove and lay a thicker, commercial weed barrier which should fix the problem. That was in May. After another no show, he finally sent out one lone soul to tackle a job for at least 2 people. The poor guy had to pull weeds, shovel rock and lay a new weed barrier. He did not get 10 feet in 4 hours or so in the blistering Texas heat. He said he would be back the next week to continue. Leaving his equipment and the rock pulled back with the new weed barrier exposed. No one showed the next week. Weeks went by and new seedlings were growing through the NEWLY laid weed barrier. Let me add that I was speaking to James on the telephone quite often (during this time) who was constantly trying to "educate me" on the invasiveness of weeds and how the can "get under the weed barrier segments (which have an overlay of at least 6 inches) and travel and plant themselves in the dirt and spread to the surrounding area - under the weed fabric. OK! Then he tried to blame the crazy overgrowth on the neighbors -who carelessly "spread their grass seed all the way to my side of the fence" further adding to the problem. I should not forget that the grassy field behind my home likely spread it's grass spore to my area. OK! None of which would make a difference if -the weed barrier held up. So after numerous more no shows, I finally get 2 more guys to come out and do another 6 or so hours of work. They worked in a different area and laid 2 layers of weed barrier! They were able to get about 15% of the work done. After many conversations, and James reaching out to his past employee for guidance, he opted to come out guns a blazin' with some strong chemical to kill the weeds around the first week of June. He was worried about the strength of weed killer and what it could do with to puppy. He noted to keep her off the area for up to 72 hours. We agreed and he came out to spray the area. That was the last time we had someone come out and that was over 2 months ago. My wife thought I was crazy to give him so many chances - he did truly seem to want to help. We returned from a trip abroad after the 4th of July and he basically ghosted us. No follow ups, no more scheduled appointments with no shows, nothing. I texted him to see if we can get on the schedule and nothing. I sent him a final text on 8/15/25 and he said he would get me on the schedule for next week. I said he would have someone out on Wednesday 8/20/25. I knew he was full of it bc when he puts me on the schedule I would get a text message. I got a text message twice in the past and these were the 2 occasions when someone actually showed up.. He is a snake oil salesman at best. Steer clear and go with another company who will actually provide you a warranty. This is not one. read more

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Top quality job completed. A whole lot more than I expected. Artificial Grass also did it at a very reasonable price. Would 100% recommend them. Great experience from first contact to completion. They left place spotless. I chose artificial grass but it really does look real. I'm so happy with everything. read more

Unfortunately, we have to give one star. My grass was installed in early April 2024, grass started growing up through the middle of, and edges of the artificial turf, and we are now mid July and an issue with grass growing up through the installed artificial grass has not been resolved. After countless calls, texts and emails, they came back 2 different times (May 30th, June 17th), to try and apply chemicals below the artificial grass, but that has not worked. Last contact was they were coming back to pull back grass and apply new chemical but that was over a month ago. We've given up on trying to get this resolved. Complete waste of thousands of dollars. We've been more than patient, but we've been completely forgotten about and ignored. read more

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Experience went great. There were out quickly after the hurricane to look at the damage to my turf outside. They were very flexible with when they would be able to come out. I also had a gap from where the new fence was installed and the team worked with me during the fix to make it look great. Overall a great experience. read more

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After spending so much money, I was left very disappointed hiring this crew. After taking three days for what they said was going to be a one day job they left the site very sloppy and damaged my house. The owner came back (only to pick up a trailer they left) inspected the job and admitted to work was not professional and would be around to fix it. After numerous calls and texts, I have yet to hear back. On top of that, they left their work trailer in front of my and my neighbors house for two days after the job was completed. I now have burn marks on the turf and grass growing through the weed barrier. read more

Incredible job by James and his team at Artificial Grass Direct! I could not recommend them more. James was very responsive and helped me out throughout the process with any question that I had on the project. read more

The entire team was great! Very responsive with all of my questions and knocked out the project quickly and better than I imagined. Wouldn't hesitate to use them again!! read more