This true value was amazing to visit when I first moved to prescott. The staff were extremely…read morefriendly and very helpful. Especially since i needed a bunch of screws to build a bed frame but I couldn't find them om my own without the help of the employees. The quality of everything I bought here was all worth the money despite the high prices. Most of my tools for my first tool box as well as the box itself came from this location and they're still holding strong and working properly. The store had such an amazing selection of hardware to choose from its better than home depot and lowes. The biggest criticism is the high prices of the products. But still it's worth the money and quality tk ensure you get something that'll last a life time. Check out this store over other hardware stores.

Always someone to help find what you need. Great selection. It's not Home Depot - and that's…read moreprecisely why it's a great store.

Sue was there at checkout and was very knowledgeable and helpful. She even put up with my sense of…read morehumor. Awesome person, and I'm glad to have met her. She even talked me into joining your rewards club. Good job with Sue.

Huge store with a Knowledgeable friendly staff. If you need it, they have it! Lots of specialty…read morehardware, nuts, bolts, screws of all kinds. Great BBQ selection, RV supplies, paints, anything you can think of. Propane too. Great store!

I came here often. Today, I came in to exchange the wrong…read moresize of a 50-ft roll of drip irrigation tubing I mistakenly bought 2 days ago. I bought 5/8" and needed 1/2". My mistake. When I came in to exchange it with the receipt I was told by the Manager (Ray) that they did not have 1/2" in stock. Okay fine, I said. Please issue a refund for the tubing I was returning. Then he said that they did not carry the brand I was trying to return. Obviously, they did because I bought it 2 days ago off their shelf, the cashier rang up the sale and gave me a receipt. I had the receipt. The receipt showed 1/4" inch tubing, 100'. This was entered incorrectly by the cashier when I purchased it. Ray proceeded to tell me about how it was wrapped in plastic and they don't do that with their tubing. He then told me it had the wrong kind of label on it, that they don't use that label. He then told me that they don't carry that size. Obviously, he was inferring that I didn't buy the tubing from their store. Interestingly, Ray was doing something on the isle when I bought the tubing 2 days earlier and we spoke briefly. I reminded him of that. The cashier said that they would honor it, but that wasn't the point. Ray made it sound like I was trying get away with something.......in front of 2 other customers. It was insulting and embarrassing at the same time. For a lousy $11 of tubing. I'm a Chino Valley resident and have been going to that store for over 7 years. I was treated like I was being dishonest. I will NEVER go back there.

Every time I go in with a questions regarding a home repair project there is always someone to helpread more

I went to Home Depot on 8/21/26 to purchase over $750 worth of wood and roofing along with a Master…read morelock that I needed 2 additional keys for. I found all that I needed so I was happy about that but when I came to getting my keys made, I had an issue. I asked the nearest associate by the name of Leslie, near the key making machine for help. She acted rudely never saying a word throughout the entire key making process. She appeared to be "bothered" by my request. She found the right blanks and finished up with the first one when I asked to check the key in the lock I brought. Again, she seemed "bothered" by my request. When she finished the second key she wanted to bag it and again I asked to check the key. She rolled her eyes and again seemed "bothered". Both keys worked well and I told her "good job, thank you". No response, just turned and walked away. I get that people have bad days at work and maybe she had issues outside of her job that she was focused on. My suggestion would be that the people who are there to help customers who are spending hard earned money get better training when dealing with the public. I have been a loyal customer for years but have now considered going down the street to Lowe's. I ask that this complaint gets to the proper supervisor and something be done. I'm sure I will get the same canned response as all the other people who wrote negative reviews and that will justify my going elsewhere. Thank you for your attention to this matter. Charlie

This home depot feels like any other home depot. Has the same products and prices as the other home…read moredepots. But the biggest problem is the customer service. Most of the employees at this location are very rude and grumpy or grouchy. They also sound like they have no clue how to help when you're confused or can't find what you're looking for. I wouldn't recommend going to this location unless it's the closest to you.

The "seasoned citizen" who works there seemed friendly enough, but was somewhat reluctant to point…read moreout where RV supplies are. The prices are shockingly high. No, really: their store, like every other ACE Hardware store, is supplied from the same regional warehouses as everyone else... so all of them have access to the same merchandise at the same price. The excuse for high prices "We have high costs of transportation due to our distance" is pure BRAVO SIERRA. The high prices, set by the franchise owner, are egregious. They have a policy that if you fill your propane tanks, you can dump your trailer's septic tank free of charge. I needed to add some water to the freshwater tank, by put the only hose was the same one that people used for flushing their septic tank dump hose. The propane guy stood talking with someone for over 40 minutes -- knowing that we were waiting for propane. We waited... very patiently. After RVs began blocking the right lane of 89, waiting to get in, I guess someone called the store, asking if someone could wake up the propane guy. Took about six minutes to fill our tanks, at almost twice the normal price. After walking around in the wet sewage from other RVs, I didn't think I'd ever wear those shoes again. The area is not at all maintained. Or cleaned. Wear disposable boots, or galoshes. Very narrow parking area for maneuvering a trailer, especially with light vehicles zipping around the parking lot, blissfully unaware that 52' of tow vehicle and trailer don't stop on a dime. For a place that does double-duty as a church on Sunday, they aren't very friendly or hospitable. I don't know what they're in business for. Neither do they.

Without a doubt, this is my favorite ACE in Arizona. Nathan and his crew are always fabulous. If…read morethey don't know the answer they usually find somebody that does. This is definitely a soup to nuts Ace Hardware and as always, don't forget to look in the freezer section for surprises Thank you Nathan.! I WOULD RECOMMEND

Shout out to Eric in Electrical for outstanding service as I navigated the store in search of…read morenumerous specialty bulbs and accessories. Very professional, helpful and knowledgeable!

Wow, AI has destroyed any semblance of customer service at Lowes. We placed a carpet order on 7/29…read moreand scheduled the measurements a few days later. First they claim flexible scheduling, not true. Some guy comes up here once a week and was completely inflexible and changed our original schedule when we had made arrangements to meet them. that done we waited for the estimate. Someone called while we were in a medical appointment and we asked to be called back. Still waiting. they gave my wife a phone number that doesn't work and when we try to call the store, there is NO way to talk to a human and no way to get AI to help. Good Luck Lowes WE WON'T BE BACK!!! Man you guys were great. Now you're the worst. FYI the in store employees were very nice and helpful. But outside of the store, forget it...

This business has horrible customer service and support. I called three days in a row, only to be…read moretold on the third day that I needed to reach out to my builder. Why wasn't this communicated on the first call? Why does it take three days to get an answer? Don't waste your money, look for another company that will be there when you have an issue.

I am not sure why there are bad reviews here. I bought a custom model home from Sun Pine Homes and…read morethey are no longer in Prescott. I found out that my doors and windows came from The Door and Window Store here in Prescott. I have had noting but 5 Star service from them. I needed a new door sweep, I needed to figure out my how to adjust my auto door feature on the door hinges, I did not even know they were auto close hinges. I highly recommend The Door and Window store. Yes, sometimes they are busy. I always take a picture or the piece of the door I need which is pain full as my doors are solid wood 32 x 80 inches and extremely heavy. I find that if you give respect you get respect. Many times I hear customers that are clueless about what they need, using improper technology and expect the staff to be mind readers. Please give them a chance and I am sure will have the same wonderful experience I always have with them. As a matter of fact tomorrow is show them the weird shaped interior door privacy key I have one of and need 5 more of. I get a cup of coffee and wait while i am sure they will bring out the item I need.

When I went to this location the employees had absolutely no idea how to help at all. I was needing…read morehelp to look for light bulbs for my lamp and when I mentioned the kind I was looking for, they had no clue what I was talking about. That's not all, they really weren't speaking in professional or friendly moods either so it is clear they do not like to speak to anyone. I would avoid this Home Depot at all costs because there are so many other locations out there and other hardware stores with better service.

Home Depot's truck rental system is completely nonfunctional. Are they really in the truck rental…read morebusiness? Yesterday I reserved a cargo van at the Prescott Valley Home Depot; they took a $150 deposit. Today I went to that store, presented my driver's license, and was told I first needed to scan a QR code on my phone (!!??). Then I received a text, with a magic number. Then I typed the magic number into something called "CLEAR". Then CLEAR had me take a selfie. Then present my license to my phone camera; CLEAR repeated "try again", but eventually CLEAR got it. But then it demanded the back of the license. So again I showed it to the camera. This time "No document detected" ... over and over and over. So I handed my phone to the HD employee: "here, you do it - I could have applied for a mortgage in the time this is taking". The HD employee tried and tried, always failing, until CLEAR apparently crashed (blank blue screen). BTW this is a recent Samsung phone (not an antique), with a very clear & legible license, with good store lighting. I gave up - I said "here, look at the photo on the license, then look at me - it's obviously a match". The HD replied that he can't verify it himself. I asked if he could override the CLEAR step - no. I asked him to call his manager - he said he couldn't override CLEAR either. So I said call the president of Home Depot; he said he couldn't override it either. Apparently even the Pope would not be trusted to simply look at my license, then look at me, and confirm it's the same person. I asked, what can we do? He said, nothing can be done - he could not rent me anything. If CLEAR is no important to national security at Home Depot, then perhaps Home Depot should have equipment at the register that can scan a license under controlled conditions, not relying on the customer or the customer's technology. I had people waiting for me to bring a truck for a move today. And I drove across town to this HD for this rental. You took a $150 deposit from me. And wasted a lot of my time an patience. Fortunately, there was a U-Haul not far from there, where I got a truck and did my move, quickly and easily, for less $ than the HD estimate. As far as can tell, HD does not really want to be in the rental business.

Helpful and kind. Took my measurements and cut exactly what I needed. They were quick, and perfect…read more Thank you

Cheap lumber and crappy customer service. My plywood started splitting within a few months of being…read moreinstalled. Call Dylan, the manager and explained the situation. He said he would call me back. Never did. Called several times never answer. Cost me 3K to tear that patio roof off and get it redone.

They know stucco and have great service. Highly recommended. Personal service from a…read moreknowledgeable staff.

From the owner: Your local supplier of high-quality construction and building materials for any commercial or…read moreresidential project near Dewey, Arizona. In addition to gypsum drywall, steel framing, acoustic ceiling tile products, and insulation, we supply a comprehensive inventory of other building materials, including cornerbead, fasteners, access doors, FRP panels, lumber, ready-mix joint compounds, surface protection, safety/personal protective equipment, internal and exterior finishes, ladders, drywall carts and a wide variety of hand and power tools by the top manufacturers.