I needed a wall outlet replaced. I didn't wanna drive into Prescott Valley so I did a google…read moresearch. I had no idea this little store was there. The gentleman working there was very helpful. Got my outlet then decided to get 2 keys made. He was done so quick and they work! If you need something for home repair check them out. They don't price gouge you either. It's located in Cortes Lakes 1 or 2 streets past the library. Look for the Uhauls. Even the Uhauls were clean and newer. A couple guys just helping the community.

I needed keys made for my motel from guests losing them, or housekeeping mistakenly threw them…read moreaway. I called John and he was out the next day to rekey the motel and make extra keys for spares. He was fast, courteous and reasonably priced. He is very knowledge able and lends a hand if needed. I would recommend him for you lock needs.

Additional Information: I contacted STIHL directly and explained the situation. STIHL, whose…read moreproducts I've used for years and have no problems with, contacted the store and instructed them to give me a refund. The store was made aware of the problem within hours of purchase and I purchased a replacement of the defective product at that time which worked well. The manager the next day refused to give me a refund on the defective unit. When I asked her to inspect the product to verify that it was in new condition, she refused saying that she does not need to and that I broke it. The product was in new and completely unused condition. Occasionally there will be defective products and the purchaser and the merchant should handle this in an honorable manner.

Service is excellent, nice selection fair value always greeted when I come in always get my propane…read morethere

The store has an amazing selection of tools to choose from and the values overall are good for what…read moreyou pay for. The staff and service also are really good and professional. Nobody there made me feel uncomfortable or gave me a negative opinion of the store. It's cheaper than true value and slightly better than going to Home Depot. I would recommend them any day over Home Depot or Lowe's.

I do not recommend this business. The supervisor is the cashier and tries to be funny by cutting…read morethe customers with awful statements in front of the entire line. She told me I was a smiling idiot, because I didn't know what tool I needed to undo a battery on a generator I was returning. Yes I should have known, but I have diabetes and was very low on sugar and not thinking that might. But that doesn't give her the right to belittle me multiple times that evening especially in front of other customers. She is a superior and runs that cash register, she isn't Joan Rivers at a Las Vegas show.

I had a small project and didn't know where to look. I knew what I needed but had to explain what I…read morewas looking for. I found a associate who was very helpful and took me to where these items were. She was just amazing. Her name is Judy. I thank her for here assistance and said now, I will just need to cut this common board in half and I can start my project. She (Judy) said we can cut that here for you. I was taken back with surprise and happiness. She took me to a man (I think his name was Rick) and he was very friendly and eager and did a great job. Checking out was awesome. Kelly the casier was very pleasant and boxed my purchases solid and made sure I received my Military discount. My experience today (2/14/26) was a true demonstration of genuin customer servivce. Kindest regards, Wild Bill

When I went to this location the employees had absolutely no idea how to help at all. I was needing…read morehelp to look for light bulbs for my lamp and when I mentioned the kind I was looking for, they had no clue what I was talking about. That's not all, they really weren't speaking in professional or friendly moods either so it is clear they do not like to speak to anyone. I would avoid this Home Depot at all costs because there are so many other locations out there and other hardware stores with better service.

This home depot feels like any other home depot. Has the same products and prices as the other home…read moredepots. But the biggest problem is the customer service. Most of the employees at this location are very rude and grumpy or grouchy. They also sound like they have no clue how to help when you're confused or can't find what you're looking for. I wouldn't recommend going to this location unless it's the closest to you.

Drove there yesterday pulling a trailer and like usual, all trailer parking full, including the…read moreasshole lazy contractors parking their single vehicle there. I noticed a sign near the entrance that they were requesting exact change on a purchase?? Really?? They only have 1cash self serve register there and when its gone, I'm done with HD.

Lowe's has always provided me with great service whether it be in Hawaii or here in Prescott. They…read morealways provide great value for goo products. Customer service over the phone is good. They have a wide selection of products to choose from which is very good. Though this time I was informed that they don't provide the military discount on large appliances. Arghhhhh. So I guess I need to check out Home Depot as well as COSTCO when purchasing. That is a decline in value. But I still recommend them over the other big box store.

Went in to pickup a few plants and a wheelbarrow. Everybody was very kind and courteous. Many…read moreoffers to help. A big thank you to Kurt, Bonnie, and George for their recommendations and help!

Dave is super helpful and the nicest guy. When I have a question he helps me solve it. If he…read moredoesn't have the part he'll send me where I can find it

Just picked Up some parts today. I was really impressed with these guys they are really…read moreknowledgeable and helpful and I can tell that customer service is very important to them. I would definitely recommend this place. Their selection was better than the big box stores around. It's great to see local businesses and such quality.

Yavapai had the items we needed. Steel was cut to specifications. Efficient, and helpful on the…read morephone.

Great selection of materials, super helpful people. We are hobbyists doing metal art on our house…read moreand landscape. Prices were very reasonable and the man who helped us had great helpful suggestions. The pieces we required were cut exactly to our specifications! We will be back for our next project!