I have to write this review. I came to visit a flooring store in the building and saw a framing…read morestore. Knowing that I need frames for at least 5 paintings I stopped by to look at what is available. Right of the bat I was told they work by appointment only. I told the lady ok, can I just look at the wall of frames and see if anything interests me and I want to make an appointment. Because if I don't see anything I like then what is the point to make an appointment and drive back here from where I live. So I found a frame that I thought was interesting. I pulled out my phone to find a picture of the painting that I was thinking to match it with. The lady cam up to me and said no pictures please and asked me to leave and make an appointment. I was shocked as it is not like I need her help to determine if it would work for my painting. She had no clients in the store and while I am seating here in the parking lot writing this review for the past 15 min no one came in for the appointment either. How do you do business with people like that? Seems like she just didn't care. All I can say it is probably not her business because otherwise it just wouldn't make any sense. The flooring store next door has an amazing customer service btw! Learn from your neighbor!

We have used this framing company many times. Each time we ask that they phone us when the product…read moreis ready after they have worked at it. They never call us. This last time the frame was beautifully done; however, it was submitted in very early January and we still did not get a call in mid-March. It's up to us to go there and ask them about paintings. If you use this company, make sure you bring your receipt with you.

Friendly service and great work ethic. They take their framing serious and assist costumers get the…read moreend result they want at a decent price. I would recommend for "real art" not a poster for a kids wall! lol. Expect the turn around time to reflect the complexity and other work flow in the store. Their team seems very supportive and engaging.

For the past 25 years, we have gotten great work from these folks. Their selection of frames,…read morematting and execution are tops. i wouldn't entrust original art anywhere else.

I cannot say enough good things about Frame Works. I had a question on how to hang something and…read moreafter not receiving any help at a prior store, they help me out. They assisted me so I could hang my two items. I am so grateful and appreciative of their assistance.

Absolutely thrilled with my framed canvas! Michael's wouldn't take it, but this shop welcomed me…read moreright in. The owner is so kind and knew exactly which frame to choose. It is the perfect match! Finished in less than a week. Quick, easy, and beautiful results. I'll be back!

If you are looking for a creative, top service and beautiful selection of custom frames, look no…read morefurther!! Preservation and Framing is the best of all worlds! Being a picky person, I can honestly say that they deliver top notch service to match all tastes! Matin is just amazing at creating stunning work and passionately suggesting new ideas. To her every customer is a VIP and she ensures full satisfaction. I am so happy with my frames!! Needless to say her ideas were more unique and beautiful than what I had initially imagined! This is my 5 star to go!!

I was in need of the restoration of a family heirloom, a painting that my 95 year old mother…read morepainted when she was just 16 in 1945. From the moment I met Abbas he inspired confidence in his knowledge and expertise. Abbas knew immediately about the paint used, the nature of the cause of the damage, and even the history of the frame. In a matter of just a few months, Abbas was able to beautifully clean the painting, restore the damaged areas, and preserving it for the long term. The colors were vibrant, the restoration was perfect such that it appeared as it was originally, and my mother was very pleased. Thank you to Abbas and the team, wonderful work! My highest recommendation!

Great framing shop, with good customer service, a good selection of frames and framing options,…read moregreat turnaround times, and competitive pricing. Thanks!

Steve offers his expert advice with each frame I've purchased. The selection is large, the price…read morecompetitive and the finished work is always impeccable. Terry R.

This business is great! They have reasonable prices and quick turnaround time. I highly recommend.read more

We've been coming here for 20 years - and they never fail to deliver !!! They are a well oiled…read morefamily run machine- and when you have owners that are there day after day after day, you can feel the difference. The fact that they're also talented artists themselves really helps with the eye for design they have. Always our go to !!

This is a long one... but I have to give credit where credit is due. I contacted Kensington Framing…read moreabout 30 minutes prior to closing one day last week on a long shot with a question about a piece the shop had framed over a decade ago when the business was still under the Millers name. Jason promptly and politely answered the phone and I explained my situation: the piece at hand was a ca. 1910 panoramic photo print from a sports estate collection I was handling at work that was to be put up for auction and expected to fetch a very high sum. There were many enthusiastic potential buyers. However, it had never been inspected outside of the frame. A third party authentication service had unofficially vetted it, but only through photos. This made me nervous, since the print looked far too "clean" for its vintage. I did not want to risk the integrity of the company I work for by selling a reproduction, but didn't want to take it apart as it was advertised and photographed as framed. I saw a "Miller's Framing" sticker on the back of the piece and tried my luck, as the address was right down the street and there was not much time before the item went on sale. I'm not sure what I was expecting-- even if there was a record of the work done (and that would be unlikely), it wouldn't have any details that would be relevant in this case. But, I thought maybe their expertise and knowledge of their materials and methods could get me a little closer to the truth. Jason admitted that the Millers name hadn't been used since well before his time, but asked pertinent questions and was very professional when I laid out my issues regarding the piece. He said I could drop it off and he'd take apart and re-back it, probably over the weekend. However, I was very much in a bind, and even a turn around that quick (I think it was Thursday) would be too late. I knew it was unreasonable for me, but I asked, and Jason agreed to take a glance over the piece that day if I brought it by before he closed up (which was in about 30 minutes). I write so much to emphasize not only the excellent customer service Jason provided both on the phone and in person, but the far-reaching implications of that service: he took one look at the print in the frame/glass and was immediately able to ascertain with high likelihood that it had been dry-mounted, which would right then drastically lower its value. He cut open the back and confirmed that it was indeed a reproduction, likely 1980s. Jason saved me and my company a HUGE hit financially and perhaps a bigger hit to our reputation. Now that is service at its highest form. Jason has completely, 100% totally won my respect and future business for my own framing needs. Thank you Jason!

A talented eye and excellent customer service and pricing. The owner listens and advises well.read more

This review is so long overdue. Getting stuff framed is difficult and expensive. I used to work as…read morean artist assistant and framed many things in my house myself, but I save the hard stuff for the professionals. Enter the purchase of LA BLOB- after years of obsessing over this movie poster, I finally pulled the trigger and bought it. When I unwrapped it, the entire poster took up my QUEEN BED. I was completely overwhelmed and asked a friend (artist and framer) where I could possibly take such a thing. He responded immediately with Allen framers. Harry worked to find me a wonderful frame that would complement the poster and helped with the install. He worked with my budget and had great suggestions about what would make the poster look good and what I should consider for resale value. I have since brought him other very complicated items to frame (including a shirt). Could not recommend more! Seriously great job!

The painting experience itself was great, and we really enjoyed the event. Unfortunately, the…read morecustomer service afterward was extremely disappointing. When we went to pick up our order, we were told the items were lost. We received an email on February 16th asking for descriptions of the missing items, but no one ever followed up to let us know they had supposedly been found. When we stopped by again while we were in the area, we were told there was nothing they could do and that we could not receive replacement items. We were essentially left out of the money we spent because they claimed they called us on February 23rd, but we have no record or evidence of any call or notification that the items had been located. The lack of communication and resolution was very frustrating.