Jen at the Hard Rock buffet was truly amazing. She was on top of everything and we didn't have to…read moreask for anything. Thank you so much, Jen!!

Overall the service here is excellent! The lobby smells wonderful! The rooms are clean and have…read morespecial touches of rock in them. Pool was lovely. They did mess up a food order we had for room service, but they at least fixed the situation. We also got our room service quickly, but if they are busier than usual be prepared to wait. Also this is a great venue for concerts! Overall friendly service, we'll be back!

Groovy little hotel! I'm certain these hotels in Daytona and Ormond are geared towards folks going…read moreto the track. This was my reason, at least. For Welcome to Rockville! So the hotel was great, in my opinion. Staff was great at check-in and the room was nice and tidy. It's also next to McDonalds and a gas station. Good especially if you have kids that only eat nuggets! Oh! And Cracker Barrel is next door, too. Which is always good. It's not more than 7 miles to the racetrack and right off of I-95 so it was easy to get out and get to the track. Definitely helped heading back after a long day. Breakfast was typical but not bad. I'm used to staying at the Hilton brands for work and these smaller ones have why you need...and it's included. So not much room to complain. If I had a gripe, a trendy barn door that doubles as the closet door and bathroom door. Doesn't, ahem, reduce sound when in the bathroom.

My recent stay at the Hampton Inn Daytona/Ormond Beach at 155 Interchange Boulevard, Ormond Beach,…read moreFlorida, 32174, was very poor. As a loyal Hilton Honors member, I frequently utilize the contactless check-in and digital key features designed to enhance guest convenience and streamline the arrival process. My experience at this particular location, however, starkly contradicted these anticipated benefits and fell significantly short of the high standards I associate with the Hilton brand. Upon booking my reservation, I was pleased to receive an email confirming my digital key availability and the option for a contactless arrival. This assurance, however, proved to be entirely misleading. When I arrived at the hotel, I found that my digital key was not activated in the Hilton app. My expectation of a seamless entry was immediately dashed when I was informed at the front desk that I was required to physically complete the check-in process, including presenting identification and filling out paperwork, before my digital key would be enabled. This completely undermined the very purpose of the Hilton Honors contactless program, causing considerable inconvenience and frustration. My attempt to clarify this discrepancy with the front desk agent, Brittany, regrettably escalated into a deeply unpleasant encounter. Despite my explanation and offer to demonstrate my active digital key option within the app, Brittany became immediately dismissive and hostile. She refused to acknowledge my concerns, instead accusing me of being "belligerent" while claiming she was trying to help. Shockingly, she then attempted to cancel my pre-paid reservation, an action that was fortunately unsuccessful due to the advance payment. Such professional misconduct is unacceptable and completely undermines any sense of customer service. Following this disheartening interaction, I requested to speak with a manager Jomarie Villanueva Perez a request that was denied. I subsequently reached out to the manager via email, detailing the issues I had encountered. The manager's response was not only unhelpful but also misrepresented the facts of the situation, offering an empty apology defending the employees actions. No compensation, or resolution for the extremely rude and hostile treatment I received from their employee. Beyond the severe service failures, the overall condition of the hotel was also disheartening. The property appears to be noticeably rundown, and I was particularly dismayed by a pervasive dog odor within the room. The hotel has a pet-friendly policy, which allows dogs for a nominal fee, the lack of proper cleaning and maintenance created an uncomfortable environment. Furthermore, the persistent barking of dogs was audible from neighboring rooms, particularly during quieter hours, further detracting from a peaceful stay. In light of these numerous and significant issues - ranging from the failure to honor core Hilton Honors benefits to egregious customer service and substandard hotel conditions - I feel compelled to advise other travelers to avoid the Hampton Inn Daytona/Ormond Beach. This experience was deeply disappointing and has unfortunately tarnished my perception of what I expect from a Hilton property.

My stay was in mid October '20 on my way back from Miami. I had never used this Hilton brand but…read moreI'm glad I tried it. Great price! I was very impressed by the room and kitchenette with full size refrigerator. All the basics you could need for a week on the beach included. I don't think you could cook a three course dinner but anything you could microwave. Toaster included too. The bathroom was shower only. Everything was clean. The staff was accommodating and to all appearances COVID sensitive. Great desk area with plenty of storage above. The desk chair was very comfortable too. The balcony was too narrow and the chairs were not comfortable but hey it's the beach so who cares. I kind of hate the breakfast in a bag thing and hope they go back to their normal soon. I was looking forward to their breakfast. This hotel is so close to the water, sitting on the balcony at high tide feels like you're on a cruise ship balcony. At the time of my stay they were being very vigilant to only allow registered guest to access the property and you had to wear one of those rubber bracelets. Flat parking lot surrounding the hotel but I didn't see any security features.

Zero hospitality. The woman at the front desk hates her job. won't answer questions just shoves a…read moresheet in your face and tells you to read it. They Require you to wear a stupid bracelet while on property. We were there for seven days and we were supposed to get service every other day which would've meant three times and we only got service once on time and we had to ask for the second one by making a call. Positive : Lady who works at the breakfast places fabulous and works extremely hard. And she's good at hospitality. Man who works outside does a lot.

I had a nice room with a view of the ocean, the rooms were nice and clean they had kitchenettes in…read morethem. The beds were comfy and the staff was great.

This is my favorite hotel of all time! Been coming here evry year since I was 4 man! I love the…read morepool, the rooms, the ocean view, and the staff which we now know personally! Everyone is so nice and always helping out. Would 100% recommend this to anyone with a little extra money

I attending a woman's Christian conference in Daytona Beach. My church provided a group rate coupon…read morecode for Friday night at the Hilton Daytona Beach Oceanfront. This hotel was right across the street from Ocean Center where we would be headed the next morning. The hotel was massive having a south and north tower with 16 floors on each side. My roommate and I were ocean front on the 12th floor, nearly in the middle of the south tower. WOW, what a view! I didn't realize until arriving to the room there was no balcony. However, you could open a regular size sliding door to see and hear the ocean. There were bars like a balcony in front of the sliding door but you could only step out one foot on the tiny platform. I left the door open while I was reading and it was so peaceful to hear the ocean;) Parking was nearly two blocks away on the opposite side of the street and across the street from the entrance of Ocean Center behind a barbecue restaurant. This was a bit of a pain pulling the luggage that far. Plus you had to go up a steep incline to get into the lobby. I could have paid an extra $20 for parking overnight if I had used the hotels valet service. No thanks lol! We did get a discount for the parking lot because we were attending the conference. Instead of $35 it was $20 (with taxes $23). The hotel was a little dated. The light over the sink flickered. But did stop after the light was on for a little bit. The beds however were up to the Hilton standard as well as the pillows, nice and comfortable. I shared the room with a friend from church. I liked the feature of having an extra sink and mirror outside the bathroom. There was a mini fridge but no microwave. The desk chair needed replaced as the seat was very worn in. Service at the front desk was friendly and they helped answer all my questions about parking. It was a little confusing because you didn't have a ticket and I couldn't figure out how I would get out of the lot when the conference was over the next day. But the front desk attendant advised they would have someone at the exit gate to open it when the conference let out. And they did;) Thanks for a comfortable night's sleep Hilton! I would stay here again if attending a conference that included a discount code as this hotel was pretty pricey.

My wife and I stayed here for a couple of nights. We were in Daytona Beach to attend her nephew's…read moregraduation from Embry-Riddle with the ceremony being held across the street at Ocean Center. The location was perfect, on the beach and directly across the street from the Ocean Center where the graduation ceremony was to take place. However, this hotel has definitely seen much better days! The furnishings were tattered, the toilet made this loud ear-splitting sound when flushed, and the windows probably have not been cleaned in ages. We paid just under $630 for an ocean view room for 2 nights with taxes and fees, including a $35 a night parking in an uncovered lot across the street. I expected better from a Hilton property! This is one of those "one and done" hotels for us. I don't mind paying a decent chunk of change if the quality of the accommodations justify it, but this place does not. It's like the management doesn't even try to improve guests' experience since they "know" people would book a room for the convenience of the location.

Check in time is too late in the day. Office staff was rude."Denise" was argumentative and rude…read more Rooms were clean however, my things were gone through while I was out. There is no safe to lock valuables. Only one car allowed which we were not made aware of until we arrived. Too bad that one bad apple ruins it all

Another wonderful visit, a place I've stayed for the last 15 years! It feels like coming to an old…read morefriend's house. The staff is amazing and we usually are on the move throughout the day, enjoying the area. In the afternoon a bbq at the pool and hot tub in the evening. Pretty much every thing you need for a memorable vacation!

The staff were organized and provided exceptional customer service. The staff smiled and greeted…read moreyou every time they encountered you. They would check in throughout your visit to make sure all your needs were met. The rooms are older and need minor repairs but furniture is new. The breakfast was nice, everyone in our party (even the picky eaters) was able to find things to eat.

great place on the beach they charge $15 a day for parking and your breakfast is included. The…read morebeach is very nice to walk on right out back. Staff is very nice too.

Husband and I checked in, went to our room which had a broken lock on the door handle. Inside of…read morethe room smelled so bad it gave us immediate headaches. Returned to the front desk, Melissa did not have another room available for us. We asked for a refund of our upfront payment and Melissa, manager, said she. cannot refund and we would have to contact the manager who was not on site. We will not get a refund from this dump of a hotel. We will never reserve another Sleep Inn ever again. This hotel is dirty and has transients hanging around. Someone smoking the jazzy cabbage out front. Those red flags should have been our first indicator things were going south, but we had just traveled 24 hours to get to Florida and were very exhausted.

giving it one star was probably too much from the second we…read morestepped off the elevator the odor of marijuana was repulsive! i guess smoking marijuana is ok in the rooms just not cigarettes as it is a non-smoking facility!!! the "breakfast" consisted of rotten fruit. i contacted corporate they say contact the individual hotel, which i have done 3 times and zero response! HORRIBLE!

First, the staff was very helpful and friendly. Second, our unit was very clean. After that, eh…read more My 2 friends and I were staying on the 7th Floor in the South Building. Exiting the elevator, the carpet is FILTHY. That's F.I.L.T.H.Y. Everyone kept saying the property was recently acquired and scheduled for renovations. I don't like excuses. CLEAN THE CARPET!! Better, remove it and install tile. And not cheap luxury vinyl - actual tile. Easy to clean and lasts forever. Next - you can't access the beach because "the contractors are scheduled to fix the deck" - but they never showed up. Another excuse. HIRE ANOTHER CONTRACTOR!! The kitchen - no serving bowls, one shelf in the pantry. Sunday was pasta night. Because there were no serving bowls, we had to serve out of the pan. And we couldn't have a concurrent salad because we had to wash said pan to use it as a salad bowl. Only ONE small shelf in the pantry. There was no place to put groceries, so they were all over the counterspace. Same pathetic "renovation" excuse. The Master Bath had 2 shower gels and one conditioner. I asked the cleaning lady to switch out one gel for a shampoo. She said "right away." Never got my shampoo. To say not at all impressed is really a stretch. To say never staying here again is totally on point.

We stayed in the north tower. Our unit (703) was very dirty. Definitely needed a deep clean. The…read moretile by the living room patio door was cracked and moved when you walked on it. The patio door from the bedroom was very difficult to close. The rug was very dirty, remove it or clean it. There were bugs in the light fixture. The grout was black and obviously painted over in one of the bathrooms. The pool was closed, which we were notified of one week before our trip. The best part was, arrangements were made with the resort next-door and we were able to use their pool. This resort was not up to Hilton's standard. Needs a definite remodel. The front counter staff members were very nice and accommodating when we needed things. Towels were replaced promptly and garbage picked up as there was no garbage shoot in our building.

I wanted to extend my weekend while in Daytona so I found a reasonable hotel, Spark by Hilton, in…read moreOrmond Beach. It was more of a motel as the doors were on the outside. But you had to use your room card to get into the building to access the elevators. I had an oceanfront room on the 7th floor with a small balcony. I enjoyed my night in Ormond Beach more than Daytona as it had a slower pace and was quieter. The room was a nice size but the bathroom was teeny tiny. The bed and pillows were comfortable. The chair beside the bed was comfortable as I sat in it for a while watching TV. But if you're looking to do some work at the desk it only offers a pull-out stool which was stored under the desk. The free breakfast Sunday morning wasn't much. There was no hot bar or waffle maker. I grabbed a bagel, toasted it and added some strawberry cream cheese. They also had cereal and muffins. I loved that checkout was at 12:00 PM! I got up just after sunrise put on my bathing suit and hung out at the pool for about an hour, grabbed some rays before eating breakfast, taking a shower and hitting the road for home. I would stay here again but probably only for one night.

Checked in on a Wednesday evening and the desk clerk was very friendly and helpful. It was our…read morefirst time staying in Florida. We were given a room on the 7th floor facing the ocean. It was an amazing view! Room was clean, continental breakfast was fresh and the hostess was also amazing. We stayed 3 nights and 4 days before our cruise and enjoyed every minute. While it's not a modern hotel it is clean and the staff is friendly and always willing to help. Thanks for a great first time experience!