These guys were great. Explained what they were doing and why. When I was concerned about the bill, which turned out to not involve them (long story), the owner came to my house to clarify the issue and offer suggestions for fixing. Our electrician also offered some dryer safety recommendations, we had never thought of. Great work! read more

Great appliance repair shop. Great technician Lance knows his stuff fixed my dryer and oven instead of having to go out and purchase new ones. Lance gave me lots of great tiips on how to keep my appliances working longer. I highly recommend ASAP Appliance service! read more

I had an exceptional experience with ASAP this week. First of all, Charlene got right back to me and was able to get me on the schedule that day. She is very professional and friendly. Lance fixed my dishwasher on the spot even though it involved some extra work getting it out of the cabinet. He is very personable, professional and knowledgeable. I highly recommend this company. Karen Crosson read more

I really appreciated that Charlene was so kind and helpful. She welcomed me to Dana Point and knew right away about what I was describing about my front loading clothes washer. read more

Looked up a washing machine fix it place on Yelp. Found ASAP, which had a perfect 5 star rating spanning over 50 different reviews. Called and detailed the issue(s) I was having. We got an appointment fast, and LANCE showed up on time and discovered THE exact problems I was having. He adjusted, fixed, and the machine is now better than new. All for just the minimum for showing up and solving the problem. Can't get service and price this good any more these days. Highly recommend! read more

They were able to get to my home within a day, diagnosed and fixed the part on the spot for a reasonable price. James was professional and courteous. read more

Left messages two days in a row during business hours, never got a return call. You never get a second chance for a first impression.

Wonderful, fast, and efficient service. Lance was great! On time and personable. Highly recommend.

Service was the best appliance service I have ever had. Knew exactly what was wrong, had the part and promptly replaced it.

ASAP Appliance Service was great. Customer Service was friendly and accommodated a time that worked best for us. Lance came on time and did an excellent job diagnosing, explaining the appliance issue, and outlining clear options and recommendations. He made necessary adjustments/fixes and our appliance has been running great since his visit. I would highly recommend ASAP. read more

Service call fee a bit higher than others. But well worth it. Remember, you get what you pay for. Timely and helpful. If I ever need repair services again, this will be my go to company. Before I called them I had an appointment with Pioneer appliance repair. The tech went to the wrong neighborhood and wanted me to drive to where he was at , so he could follow me back to my home. Their service call was $50 and I'm sure it was another Russian scammer. read more

Customer service for ASAP was on it - my comment below was incorrect - they responded immediately - sorry ASAP. RE: ASAP were referred to repair my BOSCH dishwasher. It took over 2 weeks to schedule the repair, which absolutely sucks with a 1 and a 2 year old... otherwise, the repairs were quick, repairman was really nice and prepared, and was reasonably priced and on time. Would have been a 5 star review if not for the wait time. read more

Excellent service and very knowledgeable on appliance repairs. Prompt call return and scheduling. Had good suggestions for replacement as our washing machine was beyond repair. Reasonable pricing. Thank you. read more

I am a loyal customer - same day appointment, Lance fixed my refrigerator on a Friday afternoon. Saved the day.

Attention military! They can get onto base & do a military discount! I was on a search for somebody to come out & fix my dryer it was making some unpleasant noises. Lance came out & identified the issue and fixed it quickly he was great! Thank you again!!! Definitely recommend! read more

Great service, highly recommend! They were able to fit me in same day within hours of my call. Fair prices and the tech had the part to fix my washer on his truck. He was quick and super professional and friendly. He even went out of his way to look up a part I need for my refrigerator and helped me order it. Great company, i will call them again. read more

My washing machines pump went out when I was leaving for vacation. I was able to call them and have them come out and replace the pump the same day. They did a great job and were very accommodating to have my mom meet them to let them in my home while I was away. read more

I have known the owners Lance and Charlene over 10 years, they run the best appliance repair company in Orange County, CA. About 25 of my clients have used them to fix everything from their dishwashers to refrigerators. Lance is factory trained on many of the appliances he works on and can fix any appliance you have in your home. Lance gives great advice if your in the market for a major appliance purchase. Highly recommend ASAP appliance service! read more

I had them out to fix the washing machine. I spent $400 to install new damper rods. My tenants called me three months later to inform me that the washer quit working two weeks after the repair. I called ASAP who went back out. They said the damper rods were worn out again. I find that to be impossible because the tenants said it stopped working two weeks after they already put in new rods. Now, $400 later I have to buy a new one. read more

They don't call themselves ASAP Appliance for nothing! We were having issues with our 12 year old dishwasher and the company we bought it from had a 3 week wait time for repair, so they recommended ASAP Appliance. I called on a Monday, I got an appointment for the next day. They told me they would text me in the to give me an ETA on when the repairman would arrive, and true to their word, I got a text AND the repairman (Lance) arrived within that timeframe! Our dishwasher works like new again. I will definitely use ASAP for future repair needs! read more

1st off I apologize for posting an incorrect review. ASAP is a family owned and well trusted appliance repair company. I hope Yelp does not remove this but this is what happened and it's happened to others. I had an appointment or so I thought with ASAP the number I called went to a fraud company. I made an appointment for dishwasher repair. The guy showed up late and came in without any tools of any kind. When I spoke to him I could hardly understand him and he said he was Russian. He didn't touch the dishwasher he looked at it walked around nervously. He was paid a $100 because that was the house call fee. Please stop anyone coming to your house at the door and ask for credentials. Or call the company and describe the person at your door. Don't know what would have happened if he would have been there to rob me. But in a way he did, this is a scam. My jaw dropped when ASAP told me they didn't send out a technician and I didn't have an appointment with them.!!! read more

Lance is straight up the best. When an appliance is toast he'll tell ya and recommend a new one instead of taking your money. It's easy to see why ASAP is in such demand, hard to find people this honest anymore. Used their services numerous times, they set the customer care bar so high their competition needs to charter a plane just to see it. read more

I have been referring my customers and friends to Lance and Charlene Riddle of ASAP Appliance Service for at least 25 years. My wife and I rely on Lance's expertise to keep our old washer and dryer functioning properly. We don't want to spend our hard earned money on a new "water saving" washing machine that can't compare in efficiency to the older machines. read more

We were very happy with ASAP! This small business has a very big heart. Lance is a great guy and we appreciated not only his work ethic but knowledge about appliances. They are honest, hard working and down to earth people that you can rely on to fix your appliances. read more

I used this company to fix a very old refrigerator I have. I'm giving them 4/5 stars because I had to wait a long time for an appointment after the tech had come out to assess the problem. But my fridge was fixed today and they were on time and within the time frame they gave me. The technician was clean and professional. read more

Between Lance and Charlene you got just the perfect business here! Friendly and professional service, great customer satisfaction, high technical expertise, honesty and fairness in pricing. We had Lance come over for the past years to help us with washers and dryers at two different residences and every time the service is professional and incredibly "right on". Lance gets it right every time! Highly recommended!! read more

I was referred to ASAP appliance service to repair my Bosch dishwasher. It's an older unit but I can't beat the quality by purchasing a new one these days. Both Lance and Charlene were very, very helpful and patient with me as I tried to self-diagnose my own problem. Do yourself a favor, don't waste your time on the Internet and just call them for any appliance repair. Quick, easy professional service! read more

ASAP has always been there for all my appliances needs since 2008. They have helped me with laundry room appliances as well as in the kitchen. They are cost effective and always are looking our for their customers. Thanks again ASAP Team! Paul read more

When I had a washer, refrigerator, dryer and dishwasher problem, I called ASAP. Charlene is on the front line, and if you can not answer the phone, WILL call you back. She is professional, and VERY knowledgeable. Sometimes I wonder if she used to fix appliances also. Lance is always on time, I dont know how he does that, going from appliance to appliance and staying on time. He is always fast, friendly and very professional. The are my go to people. I never rate unless I get 5 star PLUS service, ASAP you are 5 star plus. read more

Charlene and Lance are great people Lance diagnosed our microwave in minutes ordered the part two days later microwave fixed and the price was very fair Thanks guys read more

Our experience with ASAP was a good one. He was personable, friendly, definitely knew what he was doing, and seemed honest.

Effecent, timely, and polite. What better can be said about an appliance repair guy? Lance is a great tech but also a great guy who really cares about his clients and the quality of the job he does. Really if you are having any troubles with any appliance you need to call Lance asap! read more

I am a realtor that refers ASAP to all my clients. Lance and Charlene have excellent customer service. Lance has tons of repair experience and Charlene is an amazing resource for parts or other vendors to help with a multitude of other great folks who can help solve appliance related issues. They did great work on my dryer for a very fair price. Highly recommended!!! read more

I had an appointment 3-6 pm last Friday and no one showed up. At 6:15 I called and was told the tech went home sick and they lost my number to call me, really!!! read more

Lance came highly recommended...and did not disappoint. On-time, thorough, reasonably priced, and honest. My fridge is working, and I am a happy camper. I recommend ASAP highly!!! read more

Read on to see where they charged a 500% markup on parts! I always prefer to use local businesses when I need various services around the home but in the case of ASAP Appliance, I'll expand my search the next time I need appliance service. My 7-year-old Kenmore/LG washer started leaking recently. I called two local shops. The first shop said they couldn't get parts for my machine and suggested I try ASAP. ASAP advised that their minimum charge is $99.00. Scheduled a visit with ASAP. Lance arrived on time and researched the problem as a leaky valve. Estimated cost was $300.00. Was advised that the part would have to be ordered and would take 2-5 days. Paid $200 for the service call and the diagnosis and the estimated cost to complete the repair. A week later ASAP called to schedule the follow-up. Valve replacement took about 10 minutes and the total came to $277.63. The cost of the valve was $91.33. After paying the bill I compared pricing on the web and found the valve at various sites from $18.50 - $23.21. A 500% markup seems excessive to me. I don't mind paying for good service but getting gouged on parts just isn't right. read more

ASAP is very responsive and the follow through makes the customer aware and supported for scheduling. I appreciate the ability to come on the military base and willing to deal with the security measures to provide service to families that don't always have the means to have appliances replaced while the service member is deployed. Thank you ASAP for the service you provide and superior understanding of your trade to accommodate family's needs in order to perform operations and functionality that is taken for granted. I can't thank you enough for the help and understanding that you guys are willing to provide! Lance and Charlene you are awesome people! read more

Our first experience with ASAP Appliance Service was an exceptional one. Charlene, the office coordinator, was able to schedule us for the following morning for a refrigerator repair. Lance came promptly the next morning and was very efficient in his repair. He was knowledgeable and communicated with us in explaining each step of his repair. He was neat and careful in his work. We were very happy with every step of our experience with this company. We will definitely call them again with appliance repairs as they arise - and know we will be treated honestly and responsibly. read more

I have used ASAP for almost every appliance in my home over the years from washer/dryer to fridge to most recently dishwasher in a home we rent out and have to admit I have never had any less than excellent service and results. From the moment we call till service done always professional , courteous and never a question job will be done right and at a fair price. I would recommend them, and do, without any hesitation as is really nice to have a company like this to deal with and count on when you need things that are important for day to day living fixed. read more

If there was a zero, I would give that. The young lady who took my call was so dim. Oh my! I BEGAN my call telling her this was a stacked full size washer and dryer in a tight space and asking if it was possible to fix. I also said I have only been here two nights and just moved in. OK, throughout the 9 minute call, she asked for the same info I had given. Over and over I began with, "AS I SAID, ..." AND I kept reiterating that it's STACKED in a TIGHT SPACE, and that MAYBE it will take two people to get to it. 9 MINUTES LATER, SHE AGAIN ASKS "Is it in a small space?" and AGAIN I told her YES. She THEN says, "Oh we can't do that right now." I asked, "Right now? Or 'ever'?" And she said "Ever. We can't do that." DEAR GOD. WHY DIDN'T YOU TELL ME THAT NINE MINUTES AGO???????????????????????????????????????? SMH. read more