This company is wonderful. They are so efficient and thorough, plus extremely kind, respectful and…read morefriendly. After nine years of using them, I have never once had a negative experience.

I can't give them enough stars! Used them on a recommendation of our sons who had squirrels in…read moretheir chimney. Last Fall we woke up to noises in our attic and insulation on part of a lower roof. Nathan came and diagnosed the problem right away. Red squirrels made a home! Humanely (and that was important) trapped 2 and relocated them. These people do a great job and have a heart for the animals as well. Recommend without hesitation. Update 2/4/2026: Had them back again for a mice problems. Solved immediately. Can't recommend them highly enough. Ryan was the tech and he was also excellent!

Didn't take care of my mice but tried to sell pest control. Proceed with caution. Very fast…read moreresponse

So here's the thing with Orkin…read more First of all, when they sent the document basically wanting blanket auth to charge anything they wanted on my card...no. I refused to sign that, instead I pay by check for each service. You need to know your rights - you are NOT required to give them a credit/debit card nor should you. I understand in this era of fast payments you don't want to write a check - you go right ahead and give that card while they charge endlessly to where you're forced to do a stop. Go right ahead. I digress. Second, the techs (both of them) were respectful, polite and seemed to want to do the best job. The problem is procedure. Orkin is a "spray and pray" service. They don't triage to understand EXACTLY what's wrong. They'll tell you "oh, that's a free service if you want it", then charge you to fix it. So the spray guys are essentially just spraying chemicals with unknown health impacts to the residents and without understanding whether it's even necessary to begin with. The first guy was specifically told that I needed to understand how insects are even getting in to begin with. He said he would look around. After he was done, he mentioned he had placed stick traps and to keep an eye out. The problem with this: he placed stick traps at two of the window wells that, when the wind really kicked up, I observed that basically there was a 6-inch gap between the floor joist and the well glass, such that you could even stick your arm completely out. He never brought this to attention, but it means there was no way he checked. I remediated these myself with R38. Insects are still present outside with no noticeable decrease. 90% decrease of insects inside the basement (after my insulation install). So that was $150 for (basically) four stick traps that cost about $20 total. Second guy comes, and I tell him to just spray the outside since the inside was an oversight of the first guy and not an actual interior infestation. He shakes his head (at the ineptitude of the first guy), apologizes that happened, the proceeds to spray. The problem with this: he never asked about specific types of insects. The invoice said that he sprayed for spiders only. While it is true that there's a bit of a spider problem, there are way more problems, such as flies that congregate around the outdoor lights, ladybugs (this is a BIG problem), silverfish, and other crawly type insects. So another $100 for a service that didn't cover the actual problem. Someone reached out after I submitted a service review, and I explained the oversight of the first guy (the second guy was just doing his job and never made any direct promises or statements of what he would do). She says, basically, that they don't look for problems, they just spray, it's another group that actually looks for problems. Just like it's another group that does sealing, etc. I told them to cancel immediately (and they don't have my card, so they don't have a choice in the matter). In summary: Orkin's "spray and pray" might work for less aware homeowners, maybe? But it's not the right answer. What they need to do is create a task force approach: - Assessment guy (or gal) goes out there WITH the spray guy (or gal) and WITH the insulation guy (or gal) to do a walkthrough of all known problems. - Assessment person makes a plan with the other two about how they're going to solve the problem. - Between the three of them they rotate visits doing their thing while Assessment person continually checks for needed adjustments to the plan, until the situation is solved. I know why they don't do this. It's because their charges are 95% labor. To do it right, they would need to charge you $500/visit, and they know most homeowners won't do that (because most homeowners won't pay unless and until they know it's fixed). The way you solve that is with a lien if they don't pay. Either way, I would never recommend this. And I'm aware that Terminix and others do basically the same thing.

They provided a detailed explanation of their service model. They also sent this very quickly. They…read moredid not provide an estimate, which I can understand since they have not been to my house.

We have a hundred year old house and have some seasonal pears that go along with that. I saw the ad…read morefor Rose Pest solutions on Fox 6. We wanted something pet and people friendly. I called and got talked into the maintenance package. I asked right away if I could cancel at anytime. She said yes but didn't explain there is a $150 termination of contract fee. It's important to read disclosures when you get them. We decided to do it because the monthly fee adds up to what you would spend at Starbucks for a month. And then they take care of all bug problems you have like around the exterior as well as the earwigs and any other household pests you encounter included. We have a follow up in 2 weeks. They send you a prep sheet of how to make your house ready for your service. We put our pets in another room for a hour. There was no smell or residue. Our person was professional and explained the whole process.

Orkin New Berlin (Bob Lee) quoted my 88-year-old mother $20,000 to remediate the attic of her home…read more During the project Orkin damaged the finished ceiling in the garage. ORKIN (bob Lee) advised to wait for an insurance claim company to call and that the ceiling repair would be taken care of. 30 days later no call from their insurance carrier. In addition, Bob Lee the Branch Manager would not respond to our calls and concerns. ORKIN (Bob Lee) also signed my mother up for financing and turned the invoice over to a loan company without her knowledge. My mother intended to pay in full when the project was completed. Bob Lee or Robert Lee (goes by both names) who is the Branch manager is not trustworthily. This guy WILL FOOL you. ORKIN MISLED and lied. We are now seeking legal to seek damages to the ceiling and will report misrepresenting financing to the BBB and others. If there are others who had similar issues, please reach me to perhaps file a class action legal against this company. jgwaldron@centurytel.net

I agree with all the bad reviews the saving grace for them is Alexander J. He is great and I was…read morealways happy to see him when he was scheduled for my service

I was a skeptic for many years but I am sold. Our yard has never looked this good and they took…read morecare of our creeping charlie problem. I highly recommend.

The service is always horrible and the staff is very rude. The manager is incompetent and they hire…read moreanyone that walks off the street.

I would recommend Bug Masters to anyone who has a pest issue. He was very informative and…read morethroughout and gave me more information on what to look for and expect. He was very reasonably priced for the work that he did.

Outstanding service! Zoran (sp?) came out same day I called him asking for help with mice in our…read morehouse. He found possible entry points, plugged them with steel wool and put poisoned bait in garage bait stations. Super friendly service with zero pressure to sign any type of quarterly service. He doesn't even do that. Just call as needed. I recommend Bug Masters.

Used this company in 2020. To start off, I kept calling them often with more questions I thought…read moreof. Doug was just great at answering all my questions and very informative. The service tech that came out to my house was just as knowledgeable. Felt very comfortable and secure that I hired a good company. I just called them again in 2026 because I thought I had another infestation. Their prices were still affordable after six years. I scheduled my appointment, and then, after three more calls to Doug, I sent him a picture of the pest. Turns out it was tick. Doug was honest and cancelled my appointment, since I didn't need his service. He didn't try to lie or tell me I still needed service. I appreciate the honesty.

I would recommend these guys a million times over. We had a…read moresmall infestation that we had suspected but couldn't confirm for months until finally I found a single bug and caught him in a jar. We called Terminix first for a free inspection but their performance was lackluster. Their guy checked our bedroom but never pinpointed the source of the problem and quoted me $800 for a treatment anyway. Didn't inspire much confidence so I called Affordable Bed Bug Exterminators instead because they sounded so professional on the phone, they quoted me less than half the price and I figured they would be more specialized anyway. When I talked to Doug on the phone, I actually asked him why they're so cheap, and he explained they're a much smaller company with more efficiency and less waste so they are able to charge less. Sold! They sent James out to us the next day to treat our apartment as well as our downstairs neighbors' to be safe and within 10 minutes I was glad I chose ABBE. He located the bed bugs right away nestled away in our headboard and showed them to me. He was so patient and answered my many questions and he was so kind to my neighbor who was overwhelmed with the whole ordeal. His sweet demeanor gave us so much peace in an otherwise traumatizing and violating situation. Afterward I let my bed bug prisoner out of the jar to walk around in some of the treatment sprayed along our baseboards then put him back in the jar to watch what would happen. He was sufficiently dead by the next day. Sorry little blood sucking cretin, it was me or you. It's been almost a month and I'm so happy to report no more bites! So glad we chose Affordable!