They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Technicians were polite and professional. Charged exactly as quoted and were done fixing my dryer…read morein about an hour. Cleaned the space before they left.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

I came here to write a positive review about Rob Zarifi at Commonwealth Repair Services, and it…read moreshouldn't have surprised me he already was named in most of the 27 5-star reviews already! Rob repaired a heating element in our dryer a few minutes ago. He offered to come on the holiday, but we put if off until today. He stopped by this morning, and unfortunately did not have the part needed to repair the heating element, so he drove to Alexandria to get the part and then back to Leesburg. Rob took the time to show us what was wrong with the dryer, showed us where the old heating element was broken, and how it differed from the replacement part. He couldn't have been more professional and kind. We've had hit-or-miss experiences with repair companies over the year, but we'll be keeping Rob's business card close by, since he's the best we've seen!

Immediately impressed with Matt's friendly professionalism and helpful attitude. Just dropped off a…read morelawn mower and I'm already sure that I'll be a repeat customer. Big corporations would be wise to follow Matt and his customer service ethic.

I had an emergency leak with my dishwasher (nightmare as it completely soaked my downstairs…read morebasement). I called up a few Appliance Repair near me and chose this company as the gentleman that answered my call was super polite and friendly. Mohammad truly heard the urgency in my voice as originally he told me he was not going to be able to be out until 3PM-5PM. (I called around 8:30/9AM) I was in such urgency as my dishwasher kept filling up with water and I had to drain it every 10-15 minutes. Mohammad truly went above and beyond as he had a appointment conflict, but push the other one back as mine sounded much more urgent. Him coming from 45 minutes away, he made it around 10:30AM, and immediately saw the issue that the inlet valve in my dishwasher is broken and needed replacement. With the repair cost of replacing that piece being almost half the price of what a dishwasher would be, I hesitated on fixing it and just replacing it completely with a new dishwasher. Mohammad gave me advice between from his expertise on what would be best and after weighing the outcome came to me having Mohammed replacing the broken piece for me. As I would have had to pay $75 for him coming out to look at it anyway. Mohammad is truly professional and understanding and made sure to help me out during such a stressful moment.

Incredibly disappointed in this company (which also goes by S.O.S appliance repair). Our KitchenAid…read moredishwasher was leaking, so we paid $399 ($99 diagnostic, $300 labor/repair) for them to fix it. Which they said they did. Lo and behold, the first time we ran it post "repair" it began leaking worse than ever. My husband called, they returned, called it a "major leak" and said they could not fix it. When my husband asked for a refund, they refused and, instead, suggested they return and try to replace a different part (even though previously they said they couldn't fix it) which we would have to pay for. We obviously did not want to continue doing business with them but they continued to refuse to refund us, finally agreeing to refund the $99 diagnostic fee. So basically we spent $300 to wait around twice for their 4 hour appointment time span and make our leak worse. Please remember that this is the same company as SOS appliance repair (I called the number associated with this Ashburn appliance repair on Google and verified with the person I spoke to that they go by both business names), so stay away from both if you want to avoid what we went through.

My refrigerator went on the fritz (I suspected a bad compressor relay) which for my model would…read moretake about 5 days to get here. I decided to call Apple appliance since they were nearby, and I had a positive experience from start to finish. I explained my issue to the technician and he agreed with my assessment, and said he had the part I needed. Within an hour he arrived, and in just a few minutes replaced the part and got my fridge working again. Throughout the process Apple was communicative and professional, I'd recommend their services and will use them again should the need arise.

The day before I was to host a house full of people for Thanksgiving my fridge and freezer stopped…read moreholding their temps...talk about stressful. I called a few repair shops and nobody could come out until after the holiday. Fortunately my sister told me to call Apple and sure enough a technician arrived about an hour later. He didn't have the parts he needed but immediately called his warehouse and made arrangements to pick up the parts that evening. The following day he came back (on Thanksgiving) and my fridge was back up and running just in the nick of time. Crisis averted! (BTW I was able to move all my food temporarily to my neighbors fridge until the situation was resolved.)

Bill Mason is quick to respond to you and will give you an honest assessment of your problem with…read moreyour appliance. He has solutions that have helped me keep, my cloths washer for example, going for longer. He tries to fix before suggesting replacement. Great service.

WRM offers helpful and friendly service for many of our appliances. They will also provide useful…read morefeedback if something outside of their scope.

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

I tired this company recently to fix our water filter on the refrigerator. The repair / technicians…read morecame on the day and time that said they would come. They were professional and courteous around of house when fixing the issue. They immediately discovered the issue and repaired our refrigerator once they bought the part. I would definitely use them again and would recommend them to friends.

I contacted Sam and Krrish and the following day was contacted to setup an appointment the same…read moreday. Sam came out and fixed our dryer in under an hour. The cost to repair was incredibly low. He was nothing but professional and courteous the entire time. I would hire him again without hesitation. Businesses like this are a rare gem. These guys are the best!

Called, sent an email, and contacted them through their portal. No response to any of the three.read more

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!