We had an outstanding experience with Rapid Fix and recommend them without reservation. We called…read moreabout repairs to our 13-year-old Sub-Zero refrigerator and our out-of-warranty LG stacking washer and dryer, and they were able to come to our home the very same day. From start to finish, the service was exceptional. The company did a terrific job communicating with us by text, and the technicians arrived exactly when they said they would. They were pleasant, polite, professional, and clearly very knowledgeable. What we especially appreciated was the time they took to show us exactly what was wrong with each appliance and explain the appropriate repair. We never felt pressured into unnecessary work. Their recommendations were practical and straightforward, and the final cost was extremely reasonable. We appreciated their fair pricing every bit as much as their skill and expertise. It is such a relief to know that if another appliance needs attention, we now have a capable, trustworthy, and reputable company to call. Rapid Fix has absolutely earned our future business. Five stars and our highest recommendation!

The original service call was expensive at $279, but they did tell me this in advance and they did…read morecome very quickly. So I think that is the trade-off here is that they are definitely not the cheapest but they do come fast as their name implies. Unfortunately, it took a total of three trips to fix this issue with the refrigerator. And with some delays in scheduling and schedule changes, but those were minor. And all I had to pay in addition to the original service charge was for the parts so that was fair. All in all ads say this place is OK expensive but worth it if you need a really fast repair but that assumed it's diagnosed and repaired the first time After they saw this review, I received multiple phone calls and text messages which you can say is trying to rectify the issue But there's nothing to rectify. The review stands as is just be aware.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Vlad and his colleague were professional and friendly. They wanted to make sure that they could get…read moreour Thermador fixed instead of having to buy a brand new one. Even though it took multiple visits, they eventually got it to work. We appreciate their dedication to get our fridge fixed. They always cleaned up after they left and constantly communicated when they would show up and if they were going to be late.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Honest about repair. Good job on fix. Technician explained…read moreeverything. Will call again when I need an appliance repair.

The technician "diagnosed" a broken pump. He quoted $450.00 to replace the pump and to reinstall…read morethe dishwasher. I paid half his quote up front.6 He returned with the new pump. He disassembled and discounted the machine. He then discovered a further problem and Increased the repair cost by $500.00. He refused to provide a written estimate of parts and launched a confusing explanation where he constantly changed numbers. He would not provide the part numbers he required and he used part names that I could not find on the Bosch website. He left the dishwasher disassembled and disconnected from the kitchen sink drain. When I was finally able to identify the parts to which he referred, I found their costs about half what he stated. I am unable to use the sink and the disposal as the water drains onto the floor.

Appreciate greatly the flexibility and understanding of the urgency & timeliness of my work needed…read more Also thankful for dealing w my chaos at the time. Thank you for accommodating.

Team at Thompson appliance continue to get my recommendation. Communication is good, service is…read moregreat, prices seem reasonable. I've used them for a couple years and shared their contact details in the neighborhood and they continue to do great by our area.

I had a sudden broken water dispenser on my KitchenAid refrigerator, and Sterling Appliance came by…read morequickly and repaired it. They were really wonderful and professional, and the repair was quick and the prices were really fair. I researched several companies who said they could fix it, but Sterling was the best choice based on timeline and price. I would happily call them again if I have any other appliances that need to be fixed!

I had an issue with a Samsung refrigerator and they identified and repaired it within 2 days of…read morecontacting. Very easy to work with and fair pricing.

Excellent experience with Fuse Service! My Frigidaire induction range, still under warranty, was…read moremisbehaving. The first service company sent by Lowe's were at a complete loss. I had to find a service company myself. Kevin from Fuse Service immediately identified the problem, ordered the correct part and came back to fix my problem a few days later. Fuse was also easy to reach, and quick to respond via text message and phone and kept me updated.

Basically, they are shame. Told me to do something on my own and took a $99 service fee ignoring me…read morewhen it didn't work. I called about a refrigerator water dispenser that was continuously dripping. After scheduling an appointment, the tech came to the house. He told me it was just an incorrect filter. I explained I had used that filter type for 9 years with no issue and just replaced the filter to see if that cause the issue. He said just get this specific filter and if it doesn't work, I will come back with no service fee next time. After the filter arrives, I install and the issue remains, actually even worse. I call the number to get someone out again to actually fix it. The person on the phone says a tech will contact me to schedule. 2 days later no one has reached out. I call again and am told there must have been a mix up and a tech will contact me. Another day has passed and no contact.

Robert Zablon is a wonderful and professional appliance repair technician. He did a fabulous job…read morefor us 3 years ago and again, just recently, he again fixed three more appliances- refrigerator, washing machine and dishwasher. Robert knows exactly what needs to be done and he's thorough, and takes time to explain what went wrong and why. In our dishwasher, for example, he gave us tips on extending its life/ efficiency, and the wisdom of using dishwasher liquids like Cascade - at least every other wash- instead of pods, due to tendency of the platinum pods use, over time, to inhibit proper drainage. Robert is a find, if you use his services you'll have found a gem. Thank you Robert Zablon!

Robert is great. He immediately diagnosed the issue with our LG front load washer and worked on it…read moreright away. Very reasonable quote. I recommend for those who reside in the Germantown/Clarksburg area.