After receiving lackluster service from Furniture Row, we headed to Ashley Furniture where we were greeted immediately by James. While we had a general idea of what we were shopping for, we added a few more items (rug, coffee and end tables) and were pleasantly surprised to have a customer centric salesperson, who wasn't pushy, and gave us his full attention. Words of advice: be clear on terms and stay firm. Write down details, or better yet, have your spouse or partner jot it down. Read review of businesses on Yelp. Don't be afraid to speak up. Delivery is sometime this week and next month. Hoping all goes well. read more

Ashley HomeStore - Rug - Furniture Stores Near Me - Salem, Oregon

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Customer service at this store is horrible. I went in yesterday after looking online and basically had already made a decision to purchase. I was met by one of the many salespeople that were at the front of the store. He did well welcoming us in and asked if we had been there before. I let him know that I had and it was actually would be my third purchase from them. He let me know of a policy they have which is if we have purchased from them before that they try to have us work with the same salesperson as before. We figured out who that was and told us that he would have him meet us in the dining room table area and showed us where that was. Then the visit went down hill. We waited 30 minutes for the salesperson which never showed up. No one checked on us . Not even the first person who greeted us even though he walked right by even though it was apparent that we had not been helped. We waited another 10 min or so and still no one came over. At that point we walked out of the store with no comment from any of the sales people. I will never be back. read more

What can I say, NELSON!!! Amazing service, seriously! He connected with what my husband and I wanted in furniture (living room and bedroom), mattresses, and bases. We are confident that we got exactly what we wanted. He was honest about price and value for what we were looking for. He wasn't pushing the more expensive pieces just to make a good sale like some other places, he really wanted to personalize the sale for OUR needs, and that is what made our trip toAshley HomeStore a top notch experience!! We definitely will return!! Ask for NELSON!! You'll wanna friend him on FB! Quintin, cats rule!!! read more

horrible service from customer service. bought mattress last week, was not happy with the quality, called to upgrade mattress was told in the "fine print" on the receipt had to purchase a mattress protector. something that was not mentioned from the sales associate and easily able to be looked over on the "fine print." make sure you purchase a mattress protector before buying mattresses! paid $189 for delivery and setup and had delivery drivers arguing with us that they don't "set up" or take away old mattresses and trash, had to call our sales agent, huge fiasco totally unprofessional steer clear of this location! horrible customer service, don't purchase the Ashley mattress horrible quality as well! read more

Jessie of Ashley Furniture in Salem It was quite great! Jessie wasn't late, Replacing chair mechanism. He was very efficient! Never deficient! True professionalism! He worked through the hour, Never once - he went sour! Showing pure - intelligence-ism! Did an excellent job!' He was NEVER a slob! He worked through and through! And, accomplished it, too! Made everything grand! So - give him a hand! Proud to get out the band! Here at - Stanley-land! Showed great finesse! Never duress! Really knows his stuff! It was NEVER A BLUFF!! About something so tough! Didn't hem - didn't haw! There was no guffaw! We think he is great! We don't need a debate! Jessie is awesome! We give him full praise! Good feelings do blossom! COME ON! GIVE HIM A RAISE! To go along with this praise!!! Thank you, Jessie!! read more

Do not give this company your business. Purchased furniture on 8/31 for delivery Sat 9/21. Well, it's delivery day and not a word about delivery. Called the store and spoke to Jammison Rosas (said she was a store manager) who made excuses as to why it wasn't being delivered today and no indication of when it may be delivered. Gave me a song and dance about having to talk to her manager and corporate about a refund. No phone calls in the three weeks since purchase that there were issues with delivery. Now we've got nowhere to sit and my husband is about to have surgery and needs a couch. I get to spend my Saturday shopping for something, anything I can find that we can get ASAP. We've bought many times through Ashley but never again and I'd suggest you do the same. Especially if you're working with a time crunch and need a reliable company with follow through. read more

Once they have your money, you do not seem to matter to this store anymore. Product was damaged when it arrived, and it's impossible to get anyone but the receptionist on the phone to talk about when a replacement will arrive. Manager is always "in a meeting", and the store seems to have no power to do anything other than take your money. They just blame any delays on a third party company and make zero effort to figure out a solution. Terrible post-transaction service. read more

I wish I could give zero stars. I've literally been waiting OVER A YEAR for a bed to be delivered. It was finally supposed to be delivered today. So I prepared the room, moved mattress etc. I got a call that the truck was delayed this afternoon and the new delivery time would be 8:55pm... inconvenient but okay. At 8:45 I got a call that the truck was 6 minutes away. But it's now been an hour and the truck never showed up. No call. Nothing. Just more wasted time. Has anyone from Ashley's reached out to me to check in? To say we're really sorry or we're going to make it right??? Of course not. Save your money. Sleep on the floor, it's better than being an Ashley's customer. read more

I placed an order that was supposed to deliver in September, it's now November and despite calling them multiple times I've never been able to reach a customer or sales representative to get my order delivered or refunded. read more

Do not buy from this store. They delivered the wrong mattress (which was a debacle in the first place) then when went in person to get it corrected, they claimed they would order the correct mattress. That was almost 6 WEEKS AGO AND STILL NO MATTRESS!! We've gone to the store twice now in person to get this corrected with claims they will call us back (they never do). They don't answer their phone, their customer service voicemail is full and they appear to be selling furniture they never intend to deliver. Buy from anywhere other than here. read more

This has to be the absolute worst place to purchase furniture. My good friend and I went in today, he was looking for a couch. As we walk in, there were several people walking around and several workers helping them as you could tell as they were carrying these orange iPad things. After checking out numerous couches and wandering around and getting snotty looks from one particular female employee there (its Sunday, im in shorts and a tee shirt, and it's a hot day) We wander around more, we approach the desk where said snooty female and a male were chatting, and asked if we could get some help and were completely ignored. Hmmm So we wandered a little more and he took his $2000 in cash, fanned it out and walked around, he walked toward where there were 4 employees standing around chatting together and proceeded to ignore him when finally one of the employees finally came over. We even made the comment that it was very clicking here and he said he didn't know, he was fairly new. So we show him what he wanted and the guy kept acting like he didn't want to help is so we said thank you and started to leave when as we headed to the door, they locked us INSIDE. Then when we asked a female why we could not get out the door we arrived in, she said "I don't know why they are locked" and told us to go clear to the other side and go out those doors. My friend is disabled and can't walk long distances and told her that we wanted the door opened. The manager then came ans opened all the doors (it was only 12:30 pm, and they close at 8) So, incredibly snooty, unprofessional, overpriced and will never ever go back. I don't care if I won the lottery tomorrow and could go in and pay cash. read more

We ordered a dining set in April, were assured our order would be here at the end of June. We actually got a delivery date middle of June early, nothing came. Called it got pushed back another two weeks no call. Waited still nothing, no call. Called again said it would be here in another two weeks still nothing. Then trying to call into the store, which is almost impossible, we had to go into the store because no one answered the phones. Waited almost an hour for the order to be straighten out. They had every excuse corporate, shipping, not enough employees, they used everything, just poor customer service. We finally had enough today and canceled the order. I will never step foot in this store again, it's not worth the frustration. I cannot recommend enough to take your business elsewhere. read more

Everything started out great, i wasn't going to purchase without getting a 5 year warranty that was part of the deal. The salesman said "deal!" Fast forward 12.5 months my washing machine breaks, I call them and they tell me my warranty through them is up at a year, that I need to contact whirlpool (Maytag) for the 5 year. After playing phone tag more than a dozen times and over 2 months without a washing machine I still have no answers on getting it fixed! In my opinion Kelly's Home furnishings should BE CLEAR WHERE THE WARRANTY IS COMING FROM! Not happy at all, with whirlpool or Kelly's. I can't even get ahold of whirlpool, it's all automated. read more

company refuses to honor 30 day on mattresses, salesmen outright lie to keep you from being able to use it. do not buy from them.

Kylie is awesome! Very knowledgeable and a great help. Got us everything we needed for our living and dining room!

I love the furniture and feel that I received a stellar sale price (purchased in 2021). Here is where the problems are: * Flat out lied about having infirmities in Portland warehouse after checking to ensure it was there. * Changed delivery dates frequently and has delivery at separate time for my living room set. * Attempts to communicate via phone were maddening. I still have this problem (even tonight) when I need something to connect to the store (even with the instructions to do so) * New system for phone requires you to speak to the computer assistant without being able to buy pass. * Lastly, annoyed that when I need something I have to go to the store directly. read more

We went in on a holiday weekend looking for a couch. We were told on that day, Saturday, that there would be a doorbuster couch available on Monday. The sales person told us it would be a 3 cushion couch for $199, he answered questions about colors went and got more information if we could buy more than one. We returned to the store on Monday to the Manager telling us that the couch was $399. That the advertising was unfortunately wrong, but I he couch in the advertisement was $399. We left. Call and ask about the $199 couch. read more

My husband and I went here to look for a sofa and a rocker recliner. We worked with a sweet young gal named Maria. I highly recommend her. She really listen to us and what we were looking for and cared about our selections. Ask for Maria if you go here. Also prices were good. read more

Thanks to James,for making our buying experience. Got a complete living room set at a great price. Beat all other stores prices.

The one star is for the salesman Kem that helped us purchase our furniture. He was friendly and helpful. However, that's where the good service stops. We spent a good amount of money at this store. Delivery for everything happened when it was supposed to EXCEPT for the bed slats for my sons bed. We were not notified ahead of time, only told by the delivery guys that those were backordered. NO ONE called me to inform me about this. They sent me a survey and I gave low rating, then corporate called me and asked about my survey. Then told me the slats were on the truck and I should be getting them next week. GREAT! Except nope, they never came. I called multiple times and kept being told a date they were coming only for that date to come and go. Finally spoke to someone at the store and she explained the company was sold and that she doesn't know why they told me all that, they never should have. She said she sees my order in the system but can't give me a time frame for when the slats will be delivered...maybe in the next couple of weeks. By the way, I ordered my furniture on 8/22, so over a month later and my sons bed is still sitting in the boxes in the garage (my purchase included assembly). I do not recommend anyone to purchase from here and I know I won't ever again. Who knows if the slats will ever come. I'll probably have to buy some and just put it together myself. Such an awful experience. Don't go here! read more

We bought our L shaped couch along with a recliner and 2 side tables, back in November 2022 during black Friday. We finally after contacting the company numerous times to find out were it is was able to get it end of May of 2023. When we finally got the deliveries a few of the items were broken, didn't have all the items we ordered. Also everything seems very cheaply made. Not like how they were in the store set up. Since we've had everything delivered we've had to use the warranty twice and both times was like pulling teeth to get stuff done. We are still in the process of getting the couch switch fixed that I called in about January of 2024 and was just told again that it would take another week for the warranty company to approve the switch that the repair guy said that we need for the repair. read more

We went in to look for a Sofa and were immediately greeted by Necole. She asked what we were looking for and if there were in colors we had in mind. I am very picky with decor but she was very patient and helped us find something we loved. She was incredibly sweet and helpful through out the whole experience. She also made sure to introduce us to Kem, the gentleman she works with so that if we ever have any questions or need anything and she's not there - we know who would be helping us. Kem was also wonderful and very friendly. It was a great experience and I would definitely recommend Ashley Furniture and shop there again specifically because of how great the customer service experience was. read more

Service and selection was great though I was told upon purchasing my sofa, two end tables, TV table, fireplace insert and 3 solid wood serving trays that some of these items would be coming via UPS or FedEx, the sofa would be delivered by Ashley's. I then asked if the tables or TV stand needed to be assembled. Was told not to worry because the Ashley delivery guys would put them together. Well guess what, they laughed at me and said "we don't do that". The tables are marble tops and wood legs, weighing over 60 lbs each, the TV stand weighed 83lbs. FedEx/UPS will not bring them into your house. It was all I could do to get them into my home. (I'm 67 and have no help). Then I had to figure out how to assemble the stuff, thankfully the tables were fairly easy. The TV table was another story, probably 500 parts or more (screws, nuts and bolts etc.). It took me over 6 hours to assemble properly. I have tried calling Ashleys in Salem numerous times and no one ever answers, finally I called the 1-800 number, connects you to customer service, explained what happened, now I've been given a case number. They tried to call the Salem store and again no one answered. After a week I called customer service again, they looked up my complaint number and asked if Salem had called, no they had not, again Salem was called and no answer. Customer service said that they will continue to reach out to Salem and someone would be getting back to me. It has been 2 weeks and still have not got a response. Also, when I first looked at the furniture I was told I would be getting the tables for 25% off and when I went back to make the purchase I was told that was a mistake. When I found out the most of my purchase was going to be shipped I had asked to pick it up to save on shipping/delivery costs. Was told that everything is now delivered and one can not pick up at the store. Therefore was charged $200. Probably will not do business with Ashleys again, even though I love what I purchased. read more

This stuff is very poor quality and trying to get the warranty honored is a hassle. We purchased a living room set three years ago, and they still have not finished the steps promised to fix it. In three years of use by responsible adults, (and NO children) the sofa looks as though half the stuffing has been removed from the back cushions, same for the chair, and the top cushion on the ottoman has shifted to one side. The only positive note was the saleswoman, Cami. She was really nice, very professional, and genuinely seemed to want to help us find what we wanted. I'd give her 5 stars. read more

First place we visited and we fell for their trap. Seemed decent, but it fell apart fast in time. High pressure sales, negative and inaccurate information on competitors, political statements from sales staff, they don't answer their phone calls and long delivery dates without any guarantees. Plus when you cancel because you realized they were a joke they give you a guilt trip about how much of their time you wasted (Salesman let me know 4 times) and they make you come in to cancel when you really don't need to. Find another place, trust me. read more

My husband and I's in-store experience was excellent. Our sales associate, Edwin, was incredibly helpful and not at all pushy. We ended up purchasing a mattress and bedroom set. We were disappointed because it took much longer to receive our furniture than we were originally told. When I called I was informed that this was due to a remodel at the warehouse. None of the salespeople could help this, and everyone I spoke with was very apologetic and helpful. We love our furniture now that we have it, and the people who delivered it were very careful and timely. So the only reason I give four stars is due to the unexpected wait time. Ashley Homes should be able to remodel without inconveniencing their customers; if they do need to extend the delivery time-frame they should at least give their sales associates adequate notice so that they can inform their customers at the time of purchase. read more

Ashley HomeStore - Furniture Stores Near Me - Salem, Oregon

12/4/2021 I ordered a sofa via phone to the Salem store on 4/26/21. It was estimated 8-10 week delivery but due to the pandemic, the salesman said it could be a couple weeks longer but not much longer. Fast forward to December 2021 and I still don't have my couch. I've had to call every month to find the status. Always the same thing.....it's on its way. I tried calling the Salem store a couple weeks ago and I could not get through. I left my number for a call back. When I got a call back, it was NOT from the Salem store. They told me the sofa was at the Salem store waiting for me to pick it up. I informed the person that I paid for the 5 star delivery at $129. They said I would need to call the Salem store. I said I did and it re-routed me. She tried to connect me to the Salem store and I got disconnected THREE times. I tried again to call the Salem store and could not get through. I finally called the Corvallis store and begged the lady for help. She said I would have to call the Salem store but she would try to get an answer. Because I live on the coast, she said it goes to a third party and they have no control over that. I asked her to do what she could. Later that day, I called Corporate to file a complaint because I'm still getting the run around. The recording told me my delivery was 2/22/2022. WHAT??? 3 more months when it's in a warehouse 2 hours from me? Unacceptable. I called AGAIN. I told the lady I've been given the run around, lies, mis communication, no answers etc and this type of treatment is unacceptable. I asked for a full refund because of the treatment I've been receiving. That was today......let's see if I actually get my refund. I'm prepared to fight. I'm SO disappointed. I had planned on buying a $5000 leather sectional from them. No way in heck I will EVER buy from them again. They dont follow through. They don't tell you the truth. Just try getting a hola the original salesman you bought your item from. He NEVER returned my calls. NEVER buy from Ashley. Old number (503) 361-6155 no longer works Salem (971) 332-8414 Corvallis (541) 452-0505 4/26/21 ordered sofa via phone to the Salem store. Was told the original time frame of 8-10 weeks would be closer to 12 weeks delivery, per salesman Ryan. 8/12/21 9:49 am per Ryan. Called to check on order. Was told it would be end of November. 11/26/21 10:00 am, 10:06 am, 11:01 am, 11:22 am. Finally got in touch with LeAnn at 11:22 am. Was told the sofa was on pick up only. I informed her I paid for the 5 star delivery. She was going to call the store to correct their error but I was disconnected. I called back and spoke with Alexa. I was told it was in the Salem warehouse and it was scheduled for pick up. I informed her I paid for 5 star delivery. She said she would correct the mistake and would call back. No one called back. 12/4/21 11:09 am, 11:48 am. Called and spoke with Shia. She said it was still scheduled for pick up. I again, informed her I paid for delivery. She said it was a third party pick up and they are not responsible. I told her I've been getting the run around and she said she would try and take care of it and call back. 12/4/21 3:58 pm. Called and spoke with Katie. I found out delivery was scheduled for 2/22/22. I was upset because it was in a warehouse 2 hours away, why the additional 3 months? She said she was not responsible. I then requested a cancellation and full refund due to all the errors and lack of communication and missed time frames. She said she put in the cancellation and the store would call me within 72 hours. I have a case number. If I do not get a full refund.....I have all the paperwork in order to file a Small Claims suit. I went to the Corvallis store and spoke with the manager. I had all my paperwork and explained everything. I have to say....he was very nice and accommodating. I maintained my composure because I know it wasn't his fault. He did take care of everything and I got my full refund. Unfortunately I will not shop Ashley ever again. read more

Literally the most incompetent business I've ever worked with of any type in my life. On literally every level. Sales, customer service, business office, delivery. Utter and complete failure at every step in the process. You can expect your order to take at the very least two months to get to you. Hopefully it arrives at the correct address but that's not necessarily guaranteed since you've only had to correct them four times (by phone, online, and in person) Plan to take several trips back to sign documents they forgot about. When the delivery happens, enjoy the fact that "someone" cancelled the removal of your old mattress. Wait a week to get into your own closet while they figure out when they can come back. Have fun calling customer service. There are 239 people ahead of you waiting for a callback (not an exaggeration). Stay away from this store at all costs. Trust me. I wish negative stars were a thing. Oh... and by the way, if you purchase a mattress and are unsatisfied, you're SOL. Ashley does not allow returns or guarantees. Unbelievable! read more

Ashley HomeStore - Our room for a week while Ashley ignores us. The old mattress is in front of the closet and window. Well done. - Furniture Stores Near Me - Salem, Oregon

Wanting to replace my entire living room with new furniture, I decided to go to Ashley's thinking it had well-made furniture. When being helped by the salesman, I told him that I needed a sofa, love seat, and oversized chair that would last and not break down. I was looking for leather. I was pointed to a product that I purchased and was told that it would last forever because it had springs in the cushions, and they wouldn't break down. This was important to me, as I have a back issue and to him this. When they finally delivered my furniture, there was a large scrape on the back of my oversized chairs that they tried to cover up. I requested it either be exchanged or fixed. it took almost 9 months, and it wasn't until I called to find they sent the new fabric to the wrong address. When I finally received the leather to the chair and the tech came out to fix the chair, I asked him about my sofa and loveseat; the cushions were already breaking down less than 6 months after ordering (not received, ordered). the tech informed me that there are no springs in the cushions. I called and spoke to the customer service manager, and they were to send someone out. the tech came out to look at my coffee table that was bubbling and to look at the cushions. After waiting several months of not hearing anything, I went into the store and spoke with the manager. Evidently, the store had been part of a franchise and they broke apart. they had no information on anything. they said they didn't take any of the paperwork with the separation. The manager told me he would call me back at the end of the week... He promised!! I laughed at that because I knew that he was just blowing smoke. it has now been almost 3 weeks and I am still waiting for that promised call. I called corporate and they said they can't get into my information because the Salem store has it locked. They are referring me to the upper management and from there I don't know what will happen. Everyone keeps saying that it's been over 12 months, but what they don't see is that I didn't receive my furniture until months later and I have called several times to get the repairs. No one is taking responsibility for their poor products. read more

I ordered a complete bedroom set. It took three weeks to get it and schedule a delivery date. When they brought it, there was no hardware for the nightstands, the screws were the wrong ones for the bed, and the dresser was defective and was sent back. It took two weeks to get a new delivery date. They came, but didn't bring the dresser. They didn't call me about scheduling. Now I'm waiting for another week to have that delivered. Very dissatisfied. I won't get anything from Ashley again. read more

Should be zero stars. We understood it would take a couple/few months for our order to be delivered. Then it was going to be half on the scheduled February date and the rest in May. The table wasn't included with the May delivery so after a negative review response to an email from Ashley Furniture, we were told the table was at the warehouse and it would be delivered on May 10th. No call no show. Another bad review follow up and we were told today, another no call no show. Ashley Furniture is a joke and I highly recommend anyone considering buying from them, should look elsewhere. read more

HORRIBLE service do not go here for furniture listen to the reviews !!. Been dealing with the Salem store for over 4 months trying to get our furniture and everything sorted out they were very rude and unprofessional horrible communication and customer service ended up returning everything because we didn't even want to give the store our business . read more

Salesperson - 4 stars Management - 1 star Overall feeling - 1 star Purchase: I found a two-piece sectional online that I loved and was at a good price. I went to the store to check it out in person and loved it. Sales person helping me was efficient and polite. Delivery: The delivery team was called ahead to schedule, called when they were on their way, and were on time. They took care to pad my door jamb and entryway. They got the smaller of the two pieces in the living room no problem. They were unable to get the larger piece in. It fit through the door but couldn't make the hard right turn into the living room. They were apologetic and tried different angles and talked through different possibilities, but ultimately, it had to be returned. I was given a store credit to purchase a new piece. I couldn't find anything I liked AND that fit my space in the same price point, so ended up spending $600 more. 2nd Delivery: One of the two delivery drivers were from the first delivery. They were on time and again, careful. Everything was fine until, as I signed for my new couches, the delivery guy told me that when he got my original sectional back to the warehouse he was scolded because they "could've simply removed a couple screws to make it shorter and then gotten it into my house." I asked, "Why didn't you bring it back??" My experience and feelings changed after that. The salesperson was nice and frustrated for me. The manager I talked to tried to convince me that it's not protocol/they wouldn't have/they couldn't have removed screws to make it fit. I told him I wasn't buying it. Their "solution" was to re-order the same sectional for me and then refund me the difference of $600. Pretty confused by this solution since the manager was very sure the sectional couldn't have been taken apart. Done with Ashley Furniture. read more

Got a nice table that was delivered ahead of schedule! 10/10

I've been in desperate need of a new bed. I went into Ashley's because a friend had told me they have a scanner they can use to match you to your perfect mattress. I worked with Necole and Ken Stearns. I was impressed with their Knowledge on beds and ability to find me my dream bed. They helped find me a smoking deal and I was able to save a few bucks. They also don't pressure or nag you to buy anything. If you're in the market for a new bed or any furniture, I highly recommend Kem and Necole. read more

I just bought my first home and have a lot of things I needed for it, so I came to Ashley's hoping for a smooth experience. The experience has been anything but smooth, and I would not recommend using Ashley's. I ordered a couch and bedframe in-store in early November 2021. The original delivery date was at the end of that same month. There were probably 3 or 4 delays of that original delivery date, and multiple times these delays would happen AFTER the delivery had been confirmed and "changes could no longer be accepted". There was never an explanation as to why the delivery delays occurred, only the scheduling of a new date. I did receive the furniture in mid-December (which big picture is a small time delay compared to many of the other reviews I have seen), but the couch was delivered with the incorrect pieces - two left arm facing and no right arm facing. There was confusion on the support end when I tried to get this fixed - they entered that I had three left arm facing pieces. Finally a delivery date was scheduled for January 13th (today!) to pick up the incorrect piece and deliver the correct piece - a month after the date I received the incorrect pieces. Well, after having confirmed the new delivery via text and email and when "changes could no longer be accepted", they contacted me today with a confirmation text for my delivery on January 15th. Again, no explanation as to why the confirmed delivery would not take place today on January 13th. January 15th doesn't work for me, so I had to call in and have it rescheduled to January 18th. At this point it will have been almost 2 months since my originally scheduled delivery date, and over a month since I received an incorrect delivery, and I still don't have the correct pieces that I paid a lot of money for back in early November. And based on prior experience, I have absolutely zero confidence that my delivery on January 18th will actually take place. There has been no compensation of any kind for the inconvenience (even when it comes to the $300+ delivery fee that I learned about on checkout), and I was told that the best I can do is to call in on the day before my scheduled delivery to see if it will actually happen. I will likely not shop here again, as the reliability and transparency issues are not worth the hassle AT ALL. Be careful taking your business to Ashley's. read more

Worst place to buy furniture ever! We special ordered furniture in June and waited like 3 months for it to arrive. When it arrived it had mismatched leather on one sofa an obvious error! And here we are in almost November and we still can get this fixed! Worst customer service we have ever had! Buyer BEWARE do not buy anything from Ashley/Kellys!!!!! read more

In mid-October 2021, we found a lovely dining table set at Ashley HomeStore. Our saleswoman, also Ashley, started out friendly, but quickly gave us the runaround. She told us that we PROBABLY would not have the table by Thanksgiving, but we'd DEFINITELY have it by Christmas. Fast forward a couple weeks, and we noticed that the sales receipt actually says 12-18 weeks, rather than the 6-8 that she mentioned verbally. We wrote it off as a mistake and kept waiting. On December 12th, I tried to email Ashley directly, but her email bounced. I then tried to call the store, but sat on hold for nearly 20 minutes with no answer before hanging up. The next day, we went to the store and asked to speak to Ashley. A sales rep messaged her for us, and let us know that "they" would be back in five minutes. I assume "they" is Ashley and her boyfriend, who also works at the store. After 10 minutes of waiting, the sales rep told us that we could speak to customer service directly. Long story short, we found out that the table was going to arrive by late February at the earliest. The dates that she'd told us were completely incorrect. Luckily, we were able to cancel and get a full refund due to satisfaction. In addition, after ordering the table, I had Ashley get us a quote for a Stanton couch. We already had a three-piece set that we'd purchased elsewhere, and needed some new pieces for the new house. She verbally told us that they not only price match, but that if we ordered by the end of October, we'd also get 30% off thanks to the sale they were running. Her price seemed high, even with the supposed 30% off, so we got a quote from the furniture store we bought our couch at originally. Their non-discounted price was lower than Ashley's discounted price. We brought the quote back to Ashley for price matching, at which point she said she could EITHER price match OR give us the 30% off--NOT what she told us in the first place. We were pretty done working with her by this point, so I told her we were going to go elsewhere. She offered another $100 off the price match, but I had no desire to work with her anymore, not even to save $100. Instead, we ordered the couch from the original furniture store. We'd rather pay an extra $200 for the furniture store to drive 50 miles to deliver our couch than ever work with Ashley again. Perhaps if she'd spent less time hanging all over her boyfriend, she would have been a better saleswoman. Very disappointed all around. I understand delays in delivery, and I'm not even mad about that. I'm mad at the fact that Ashley (the saleswoman) verbally lied to us or misled us, or both. I'm mad that the store is impossible to get ahold of. I'm mad that the other employees at the store seemed lazy and reluctant to talk to customers during each of the five or six times we were there, and clearly don't care about their customers at all. These other reviews are pretty telling and I sure wish I'd taken a look a these before we wandered in. This was literally the worst experience I've ever had shopping anywhere. We will absolutely never shop from this store again. read more

Ryan was highly knowledgeable and his guidance and assistance was invaluable. We started out unsure and left super satisfied. He did not pressure us at all and let us roam and then find us. Very relaxed and Ryan had a great sense of humor. read more

Ashley HomeStore - Ryan and satisfied customer - Furniture Stores Near Me - Salem, Oregon

WHO THE HECK WRITES A THANK YOU LETTER ANYMORE? Dawn Jolly from Ashley does. I purchased two sets from here this year and both times a letter. Let me give you one better... for Father's Day I ordered a couch set and because it wasn't going to arrive on time for the holiday she sent a father a personalized letter and pictures of the gift. WOW!!! Show me where this type of service exists anymore? read more

Ashley HomeStore - WOW!! Tell me you get this type of service anywhere else?! - Furniture Stores Near Me - Salem, Oregon