This would have been a five star review if it wasn't for the first sales associate who mislead us about Ashley's delivery policy to scare us into purchasing the No Hassle Delivery + Assembly. I was told that if I didn't purchase this option then I would have to pick up the furniture at the warehouse in Tacoma, WA. So know that you have other delivery options. The second sales associate we worked with (Marco) was very nice and not pushy. Purchase went very smooth and he was open about the available delivery options, along with the options to mix and match different furniture pieces with the set that we had purchased. We would highly recommend working with Marco. Also, I want to say kudos to the this Ashley store's service associate and management for making right by the situation. Allowing us to work with a different sales associate who made us feel comfortable with our purchase. read more

The only reason this store gets two stars is because of the nice sales people. The furniture looks great but don't get too excited because it will take forever to get it delivered. We had delays upon delays with little interest by the local store managers to make it right. Try another store. Maybe you'll have better luck than we're having at Ashley's. read more

My husband and I went to Ashley's this past February. We ordered 2 sofas and a recliner. The sofas were on backorder and we got the recliner within 2 weeks. When we sat in the chair it was pulling forward and would not let you rock back nor would the feet stay up when you reclined. I called Ashley and they sent someone down. After looking at the chair the repairman decided that the rocking mechanism had been installed backwards. So he turned it around said it was good to go. After he left we sat it in again. There was still something wrong . So we called again and this time they sent 2 repair men. They tipped the chair over and took pictures to compare to the floor model. The next day we got a call saying that there was a part missing on my chair and that it would be delivered by ups. Weeks then months went by and I called Ashley's which was a feat in itself. They said it was delivered and it was up to me to call UPS about it. I called UPS and I was told it had been delivered to Portland. So I wasted another day trying to call them and we canceled the sofas. So here we are almost November and I still have a recliner that does not work and still unable to get a hold of anyone at Ashley Furniture. So my husband and I will have to make another trip to the store to get this situation fixed read more

I will never purchase from the Outlet store again! Why? Well because I paid over $100 to have furniture delivered to my house and the desk I received has a huge scratch in the center of it. This desk cost a lot of money and I have yet to hear back from customer service on this issue. Horrible delivery and customer service. If you don't want to deal with getting the run around, I would recommend going some place else read more

Absolutely the WORST place one can end up to buy furniture from. We were looking to purchase multiple pieces of furniture for a whole house and this place could NOT get their act together. The work stations for the employees didn't even work properly but they said it was because they were moving items around the show room. Ok, fine, we were patient. What should have taken an hour, 2 at the max, turned into 4 hrs but we had ordered all the pieces we thought we needed...then delivery dates couldn't be set nor confirmed and what was set was canceled but we didn't receive any notification. So they whole day we waited, I even called the store and they said they confirmed , delivery will come. The delivery never showed and since it was after hours we had to wait to the next business day to call only to be lead through the "I have to email the supervisor at the home bad cause blah blah blah I will call you today with and answer" NOPE. We went in person and got told the same thing again but this time the person did call and leave us a message that he was trying his best to find out what happened to our furniture, as he had no idea what any of it was. Next we play this back and forth for a week, get told part of it will come. It didn't. We needed up getting our money back for all the furniture except one piece. We had gone yo another furniture store, bought and had delivered all the pieces in 2 weeks. This place refunded us our money and said the last item will take 3wks. Since we had most of our furniture from another store, we didn't need this last piece right away, we decided to leave the order as is and get the last piece when it came. Funny how after canceled and refunded the first part of the order, the last piece that they said would take 3 wks, suddenly was available to be delivered 3days later...yeah this place sucks... read more

I bought a sectional...scheduled to be delivered on a Friday (after a 3 month wait). Clear a path in the house so they can get it in, only to be called late the night before to say that the delivery needed to be rescheduled. Rescheduled for following Thursday...truck shows up as scheduled, I clear a path for them, only to see they have driven off. Impossible to get answers as to where my sectional is and why they didn't deliver it...all they say is driver said it needs to be rescheduled...again. Totally unacceptable. read more

I ordered and paid for a couch in midSeptember and as of today,, Jan- 22 it still has not arrived. Excuses, excuses.

We will never buy from another furniture store. We have had nothing but the best service, treatment and expertise (Bobette is fantastic!) over the last 15 years. Furniture is gorgeous, sturdy, high quality and beautiful, just as ordered. read more

After 5 months since purchasing and 3 deliveries later, I still do not have my furniture. Damaged furniture, wrong furniture delivered (twice), refusal to put our furniture together (after paying for it) and missing hardware when we tried to assemble ourselves. No one answers the phone at the salem store, no one returns phone calls, no one answer emails. When you call Ashley "care" customer service they say you have to work with the store. I will never purchase here again. This company needs to take care of the customers they've sold to before selling more. This is not due to being understaffed but just pure incompetence. Atrocious!!!!!! read more

I would leave no stars if it let me. We order back in December and still have not received our full order. Today between 8:45 am and 12:45 pm was supposed to be our last delivery date and time for for the last piece of furniture we bought. It is now almost 6 pm and we didn't even receive a call or an email that they are delayed or lost or who knows what. And there is no way to get a hold of anyone at the store or website or anything. Its ridiculous how bad the customer service is after purchase. read more

I cannot even believe the lack of customer service this place has. We have spent THOUSANDS of dollars here and because I said "rat's ass" they hung up on me. When I asked to speak to a manager, they refused and hung up again. Six months ago, I ordered an area rug, a couch, loveseat and a throw. We got the couch and rug within 4 weeks and have been given three delivery dates for the rest of it over the next 5 months. Each time the delivery date passes I call to get an update, never hearing from them. The last two times, they said the loveseat was in but they were waiting for the throw. I asked if we could please just get the loveseat and forget about the throw and they gave me a delivery date of April 19th. That date has come and gone so I called again. Again, I was told they were waiting for the throw. I said (in a calm, lighthearted voice, "I could give a rat's ass about the throw." And they said, "have a nice day," and hung up. I then had to call from my husband's phone because they wouldn't answer my call. I got the same guy and told him I wasn't mad, but would like to just like to forget the throw and I asked why he hung up on me. He asked me if I was ready to "act like an adult" and then went on to refuse to let me speak to a manager. I won't ever spend another penny there." We have tried to call back 10 times and no one answers. We get the option to wait and then are disconnected. I have asked for a refund and it has not been given. I'm not even sure how to process this. It is the worst experience I have ever had. read more

I had difficult time finding a couch that would fit into my apartment, but the sales people at Ashley Homestore and Outlet were incredibly helpful and friendly. My partner and I truly appreciate the advice and help we received, and the couch we purchased. Thank you to Tyson and Joshua! read more

Paid $1800 for two recliners. One day before the delivery date they call me to tell me they can't deliver for three weeks and that they hope to not have to push it out again. Now I'm sitting here trying to decide if I should cancel the order or not. Your staffing problems shouldn't be my problem. If you can't deliver the product shut your doors. read more

If I could give negative stars I would!!! People working at the store are well informed and great to work with my trouble and hard time is with the customer service and delivery people who assemble the furniture! They really do a pathetic job assembling the furniture! The bolts and nails were are nailed or bolts were not all screwed in not even half way or tighten. I could literally unscrew them with my fingers and a lot were not even screwed in!!! Pathetic job!!!! They left before we can actually review their work. They were pretty much in and out which is always a problem because if u rush things u gonna do a less than a half ass job! Then when I called back and made a complaint about it, they said they would send a technician a week away, a week later comes around and they never send no one or he just didn't show up!!!! So now we called back again and they said they would send someone another week down the road!!!! At this point I just want my money back!!! Screw their 25% restocking fee! I ain't paying it for their company to do a bad job with the delivery and assembling. And lies about even sending someone!!! Don't go here!!! Better off buying your furniture at Costco or Costco.com read more

Double charged for couches. Poor communication. Robo emails daily. I can't believe how terrible it is to try to get ahold of anyone. The bed I bought has a big dent in it it from where I sleep after only 3 months. Over $5k for a piece of junk. read more

This needs negative stars. We bought 2 recliners and a side table they gave us a delivery date of Nov 23rd but nobody called so I called and after many attempts I got someone to answer, they tell me one chair won't be in til the 28th and table not til April! She says it should be delivered the first week of December and they will call to set it up. I tell her to cancel the table she forwards me to the store where nobody answers the phone. It is now Jan 10 and I have been calling all their numbers and have waited for an hour on hold til my turn to talk to anyone and still didn't get through. Worst customer service ever. My next step is to drive to Salem and get my money back this is ridiculous and could be avoided with communication. read more

We went to the Salem Oregon location on Black Friday of 2021 and STILL have not received our couch and loveseat. It is fully paid for. The date today is May 16, 2022. That is nearly 6 MONTHS!! We picked out one that was on the showroom floor. We kept getting excuses that it was not able to be shipped to the local warehouse. Then we got an email in April that said it was at the local warehouse. I called to schedule the delivery and they don't have our order. They said they would email me back with an update and that hasn't happened. I have been to the store three times asking for updates. (we live an hour away.) I have been on hold waiting to reach someone for over 4 hours between 3 different calls. The email address the manager gave me when I was there last now says that they don't take emails from anyone that is outside their accepted email address contacts. So, it's like I was blocked or something! All I want is my order. This is crazy. They have my money and they are impossible to reach. I submitted a BBB complaint and they haven't responded to that either. DO NOT PURCHASE FROM THIS LOCATION. Horrible. read more

The absolute worst experience of purchasing furniture in my lifetime. Took for ever to get it, had to go pick up most of my order myself after paying for delivery, because they stated they had no one to deliver. Order was placed in March, couch came in June, chair came in damaged in July, the ottoman I went and picked up in August. Repairman came out to fix the chair and it looked like bad cellulite when he got done with it. The ottoman lasted 5 months and looked like a melting ice cream cone. I bought an extended warranty and took the ottoman back for a full refund because after two months, I could not get anyone to answer the damn phone. They reluctantly authorized a credit for the ottoman and credit was supposed to be for 366.49. When I got my next billing the credit was only for 299.19. Now I have to go out of my way to fax the refund authorization to Synchrony Bank to get it fixed. BTW, the chair and couch look like crap only after less than a year. I have no children and live alone and do not abuse my furniture. The worst quality ever!!!! No customer service!!! Very bad company to buy from.....DON'T save yourself from the pain and hassle of a bad experience! read more

I went in looking for a new couch. Josh Greeted me and listened to what I needed and helped me find Exactly what I was looking for. He was kind, charismatic and very helpful. Anytime I'm in the market for new furniture I will come back to Ashley and I will ask for Josh read more

Sometime the greatest things happen when you unexpectedly say "Yes". Haven't you visited a retail venue, only to be bombarded by helpful staff offering assistance? I have. I usually blithely reply, "No, thank you, I'm just looking" and go on about my merry way. Here's an instance that - for whatever reason - I answered that question with a "Well, yes" ... I don't know why I did, I just felt compelled to do so. Man, am I glad that I did! I popped into Ashley Home Furnishings to purchase a couch and a table and was warmly welcomed upon entry by a young woman named Necole, the employee from whom I was offered immediate assistance. I imagined how difficult it must be for her to be "On" all the time, especially when her position must entail the use of the word "No" by her and her customers. To my recollection, that word never left her lips. Necole is polite, patient, friendly and clearly knows both the store's extensive inventory and sales procedures like a pro (hopefully an employee of this caliber can be retained). She took her time to show me a variety of options for couches after listening to exactly what I wanted. Her suggestions were spot-on, and when the price couldn't readily be found on the piece I wanted to purchase, she went out of her way to investigate the price and even found (and matched) and online price that pleased me intensely...so much so that I bought a coffee table and a floor lamp (that I love, even though it came from the lighting department within the store). She took her time (while assisting others and answering the occasional telephone call) to provide financing for my purchases, and she did ALL this so quickly and efficiently that I had to voice my review herein. She even sent a thank you card that I received the other day. Nice touch, Necole! Doug King, you should be proud of the store that you manage and certainly grateful to have Necole as a part of the Ashley family! You yourself obviously have your eye on the retail ball and are doing a splendid job at your branch. As if this weren't all enough - and without going into too much detail - Brian and Breena were both terrific on the telephone as I tried to hurry the delivery date of my purchases, and Necole went above and beyond to ensure that my furniture found its way to me faster than expected. I cannot say enough positive things about my experience here. Now I have to make a list of purchases so I can return to do business with Ashley Home Store...AND Necole (if she'll have me again!). Thank you, all of you. Money VERY well-spent! read more

Great Furniture. Great People. Great Service. Those three sentences sum up Ashley Furniture. My partner and I decided it was time to finally upgrade our living and dining room. We looked around at several places and found ourselves at Ashley Furniture. Having looked elsewhere, it struck us that Ashley knew what people in the PNW like. We found ourselves having to really choose furniture. The other places really only had one or two options. Ashley had hundreds! We found our new loveseat, sofa, chairs, dining table and entertainment center. It only took two weeks for delivery which is very quick! We definitely be back to pick up accessories and accents from Ashley. They truly have the best selection, the best prices and great products. read more

Wonderful service and hospitality delivered by Doug. We found exactly what we were looking for in less than 30 minutes! Love Ashley's! read more

I have been looking for a great deal on a new couch. Everywhere I tried, nothing was what I was looking for. I decided to give the Ashley Clearence center a try. WOW! They had exactly what I was looking for at a great price. My salesman, Robert Ketchem was super helpful and great to work with. I highly recommend checking it out. Be sure to ask for Robert, he is AWESOME!! I will be back for more great buys!! read more

Item was delayed from being ordered in February until final receipt June 1. Kem was helpful in keeping us informed of the status of the order and eventually supervisor Tom personally kept in touch due to continued delays. Good customer service and delighted with the item we received. read more

I purchased a bed from Ashley in Nov 2020 and paid, in full, for the product. At the time of purchase I was told it would take 12 weeks before the bed was delivered. I understood things were taking longer due to the pandemic. It is now June 2021 and they have still not been able to fulfill my order. Each month the delivery date gets pushed back another month. All anyone at the store can do to "help" is check the delivery date in the computer. I would highly recommend taking your money elsewhere! read more

I came in here looking for a small student desk and a master bedroom set that included lingerie chests. Frustratingly the employee that approached us had no idea what a lingerie chest was. For those of you who don't know, it's a narrow yet tall dresser, about the width of a nightstand (which makes it a great option for bedrooms that have limited wall space.) When I described it in that way she asked whether I meant "a child's dresser"... To which I responded, "No, it's a lingerie chest... Meant for like lingerie." I don't know why someone ignorant has to argue with me about what I'm talking about. It doesn't make for a fun shopping experience. Basically coming here was a complete waste of time. Their selection of furniture is very similar to almost every other furniture store in the Salem area. Very limited in terms of furniture needs. They got some couches. They got some recliners. They hot some dining sets. They got some furniture sets appropriate for very large master bedrooms. If you're in need of anything less general than that you're probably out of luck. read more

I just came in with a friend. A young man named Mathew W. Was so helpful, friendly, smart. I'm sure I will be back. I know my friend will be back They went through every scenario of designing her living room couch and loveseats. Learned a lot. Thank you so much. read more

I really didn't want to write a bad review , but the service and quality has been so poor people need to know. I tried reaching out more than 10 times on several different occasions to get in touch with someone to avoid this review, but once again no one called back to try and fix things or even hear me out. First off, quality of the couches look nice, but after you've had it in your home for awhile you will probably notice that 1: they aren't comfortable, and 2: the cushions slide out when you try to sit down on them to the point where you are literally sitting in a hole. I confirmed with multiple people that also have these couches and their's do the same thing. I tried to get someone out here to fix them or help me get a replacement couch and they guy came out, said customer service would get in touch, and then surprise, once again they never did. I tried to call them and leave them messages multiple times and no response. Keep in mind this is after I had multiple other incidents here such as, - Poor delivery set up (got delivered 10 days after the move in date I told them so I had no furniture for 10 days!) - Damage when finally getting the couch delivered after they missed the delivery window, not once but TWICE! - Having to call back and remind my salesman 4 times to issue my refund that he said I would be getting for the wrong tables I got - Countless other messages waiting for customer service to answer or call back like they said they would. Lastly, I tried to reach out to the owner about the terrible service I had been receiving, and nothing back. read more

Thomas is the man!!!! He was so helpful and patient while I chose a new bed! He was not pushy at all. He listened to my budget and didn't try to "up sell" me. That's the best, it literally made me want to buy more because it wasn't being pushed on me. He knows his stuff, prices and details about each item I looked at. I will keep coming back as long as he's there. read more

Most of our furniture is from Ashley. Their service is great and they make you feel welcome in their store as opposed to the ridiculously expensive furniture stores where you don't see anyone for the 1st 20 min and then someone shows up with some calculation going on in tier eyes about what they think you can afford. We worked with Jennifer who was very courteous? Professional and patient with us. She was even able to bring the price down on some items for us. We bought our bedroom set, a couch, a game/dining table, a memory foam mattress and a area rug from them. They all were all quality products and have been tested enough. Prices are a Acceptable and their delivery service is fantastic as well. Guys who delivered out furniture were friendly and efficient. We'd definitely continue to shop here in future. read more

We are thrilled with our new sofa set and the great sale price, but even more impressed with the delivery! Cortez and Cliff delivered the set and were amazing. They each introduced themselves, shook my hand and were so nice with great attitudes. They made sure I was completely satisfied before leaving. I can't say enough about this exceptional service! read more

Backstory: Family is moving and we wanted to do some furniture store shopping. We hit up Laz-y-boy yesterday and we wanted to compare to AHS. When my wife and I came through the door we were impressed by the selection of furniture and the prices. However, the customer service could have been better. Got the standard sch-peel on how the prices work, cool. Once we explained what we were looking for, the rep just, gave us the "alright let me know if you need anything" and left us to wander around aimlessly, which, I don't care too much but some guidance would have been great. Eventually we found a set that was incredibly nice and at a decent rate. Alright, so we want to know more about the set, what it takes to purchase, payment plans, shipping, etc. So we go back to the entrance to ask for a rep for questions about a specific set. We approach the fountain surrounded by a gaggle of reps. "Hey there, we are interested in a set and had some questions" -Me "okay, is there anyone helping you?" -Rep "...No" -Me Now here is where things get awkward. The man I was talking to then looks at another rep and just, stares at each other, my guess is to determine which one of these two would have to help us. This irritated me. They might as well had rock, paper, scissored to come to a conclusion. I don't know if it was because I was wearing my rubber work boots or if I had a tattoo on my forehead that I didn't know about that says, "treat me like I'm an inconvenience" Either way it appeared none of them wanted to sell me furniture, maybe they're not on commission? I don't know. So we get Londa out of the what felt like an eternity of an awkward moment. Londa was a nice lady. Lets leave it at that. You can tell she is new since the card she gave me has a former employees name and hers scribbled on instead. Also by the fact that she just didn't really have to much of a grasp on any info on the furniture. Our big question was if we bought it, when would we get it? 3-5 WEEKS. What? Why would I pay for something that would not be in my possession for more than 3 weeks? But wait, Londa tells us she will check on how long it will take to get and I give her number. I bet you can guess what never happened.... You're right. Never called me. Clearly doesn't want my business. Ended up going back to Laz-y-boy. which blew AHS out of the water. Okay, that's it. read more

I payed double for industrial waste materials covered over toxic building supplies which is very uncomfortable after you wear down the padding in a month or so. read more

I was in desperate need of a new couch and Ashley's came through with the prices and customer service. Josh was great in helping us find just what we needed and entertaining our numerous questions to make sure we were satisfied with our purchase. Would come come back again. read more

Horrible customer service I went to the store and bought a couch less than a year later the couch started falling apart when I called to get warrantee information on it and have it fixed the girl would never return my call this went on for three months with many messages left I finally called and got a hold of her in the store one day.she said that she would return my call in an hour I have never received a call that was two months ago you're better off going to a different store in Salem buyers beware BEWARE read more

Been waiting 4 months for the second half to my couch. They've been saying it will be "next week" for the past 3 months. Even gave me an actual day once to pick up to find out it wasn't there. Customer service could use some major improvement. read more

If I've researched an item on their own website, I expect the staff to know their inventory. I was actually mocked by a sales person today when I went looking for a particular model of furniture advertised on their website. I overheard two of them laughing about it because they'd never heard of it. Too bad, they lost a sale today. Too many other furniture stores around Salem to deal with that sort of nonsense. read more

Ashley's furniture store is the best in town, hands down !!! I've done business with Robb & Kristin many times and they have always gone out of there way. I recently purchased an item that had a blemish on it from the factory and I was referred to Kristin and she went way out of her way to make things right. Robb and Kristin are amazing and definitely deserve a raise !!! Thank you both, E. COOLEY read more

We purchased a 3 piece sectional from this store the week we moved to Oregon, Sept 27, 2019. The salesperson who helped us, Audrey, was fantastic and we felt we were making a great purchase at the time. When we received word that our sectional was ready to be delivered, the wedge piece was missing. We were told it had been "forgotten" and not put on the truck in California with our other two pieces. No big deal. Mistakes happen. When it was finally delivered a few weeks later, it did not sit flush like it was supposed to between the sofa and loveseat. In fact, it rocked back and forth with the front legs not resting on the floor. You couldn't sit on it without it rocking backwards, it was very unstable. The store sent a repairman out to our home the week prior to Thanksgiving. He opened the bottom of the wedge and worked on it but stated there was something inside the piece which needed to be fixed back in their shop. We were told Rebecca would call us and arrange for it to be picked up. We did not receive a call. My husband called the store several times to find out when the store was picking up the broken piece. No answers and no call backs. The store sent someone out to pick it up the following week, one week later than the originally promised date of Dec 2. We requested that instead of the brand new piece we bought which was broken to be fixed and brought back, to please order us a new wedge. We were told that is not how they do things and they would fix it and let us know when it's ready. Days later, they then proceeded to tell us that there is nothing wrong with it, after their own repairman said there was. My husband has had several more phone conversations and went down to the store again to try and get an answer as to what's going on with our furniture and we have not received any answers. Rebecca in customer service has been less than helpful and quite rude when speaking to my husband on the phone. The store manager will not return our phone calls. They still have our wedge and we still have zero answers. In the last week, springs in the back of the sofa have broken now as well. This is the very last place we would recommend making a purchase. read more

I ordered a sterna and foster mattress and was to be delivered in 2 weeks june 2. thought it was a little long to get a mattress but wanted to buy from a local place. They were attentive and informative but that's when it ended. They said they would call me but didn't so I called them june 1st and they said it couldn't be delivered until 6/7. I work and can't get time off so scheduled it for the8th. they called me at 9am and said that the mattress wasn't there and had to locate it. it wouldn't be delivered as scheduled. they couldn't give me a time when it would come. ridiculous. will only get further mattresses from places that have them in stock. would probably also get a better deal at those large mattress stores. very disappointed. read more