I've heard from two different people that my refund was sent and my "case was closed" yet they're "unable" to send me payment confirmation so I can check with my bank to see where the refund went. Sketchy business. Edit: we also did not receive a refund confirmation email as advised by customer service. Fingers crossed we are able to get our money back. read more

You know it's bad when you feel like you have literally no other option other than leave a Yelp review. Ashley is impossible to communicate with. I've called 10 different people regarding the same issue - my broken couch. You'd think it would be a simple fix considering I even bought the extended warranty but here we are 4 months later. There is nowhere to electronically place a complaint. My latest call was comedic gold. Shout out to Lisette with the delivery warehouse who doesn't know how to put a call on hold while she consults with her coworker "she can do whatever she wants with the broken couch..let me know if she gets mad." read more

Ashley Store - Broken frame - Furniture Stores Near Me - Burbank, California

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Amazing experience top to bottom! Rafael is the best! Highly recommend ...he'll take great care of you!

Halim helped me find the bed frame I was looking for, answered all my questions, and scheduled delivery. The delivery drivers arrived on time, and set up the bed frame really fast. Great experience! read more

Really wish I had looked up the reviews before visiting, there's a big reason they have such terrible reviews. I had THE absolute worst experience with Rima and Mehdi today. Went in looking for new home furniture as I am moving into a new space. Izabel, who assisted us was very helpful and had such positive energy so we went with a sofa set she recommended to us. The sofa set was priced lower on their site than it was in store so we kindly asked if they match the price. Izabel said they do price match but just had to ask for Rima's approval. Rima looked at the online price and approved so we made the purchase. As we were already walking out of the store, Rima stops us and asks to see the online price again that I had showed her on my phone. She takes a photo and asks us to wait. We didn't know the situation so were just left confused but still cooperated. She returns with Mehdi who had the absolute worst attitude. He asks to see my phone for the price online. I thought he just wanted confirmation to see the price difference between online vs in-store so I handed my phone with the item online over to him. He is on my phone for a while and I see him being SUPER invasive scrolling through my browser history, which I did not appreciate. He shows me his iPad and rudely tells us "I cannot give this away, the price is different on my device." I was caught off guard, what exactly did he "give away"? We explained we already made the purchase to which Mehdi rudely responds "Well we're going to have to process a refund." The discounted price online wasn't even that much of a difference (only about $110 for a big furniture piece). He was adamant and left us with no choice talking down to us about issuing a refund, didn't even ask if we wanted the item at the in-store price. Rima still had the nerve to try to have us wait a line of customers for the refund, mind you we already spent hours in the store looking for furniture pieces we planned on buying. It's a real shame as we were planning on returning to Izabel to furnish the rest of our home once we got proper dimensions of our new space but I will most definitely not be stepping foot in here again after such an AWFUL experience. They are total scammers and greedy to force a refund on a transaction already purchased just minutes after over a slight price difference. I highly encourage others not to purchase here. So many of these reviews also mention purchases never getting delivered and I had the exact same experience with previous purchases, weeks after the delivery date passed and I still had received no delivery. When I called to ask about the delay, they advised the item was no longer manufactured and issued me a refund. Would've been nice to receive a notice of this? That should've been the ultimate red flag to not return but I still gave them a second chance as I thought it was an honest mistake. They clearly don't seem to care about customer experience/service and are a money-grab business, a total scam at that. read more

Halim is great awesome personality. Very helpful this is the type of customer service you want when you're spending good money. Thanks for everything. :) read more

I am very pleased with the accent bench i purchased. Also, I had a question and needed to speak with customer service. Again, I was so happy with the immediate help I got. read more

Ashley Store - Pic of accent bench and my dog LuLuBelle - Furniture Stores Near Me - Burbank, California

I went to Ashley one time and never returned there again. I was so excited that they had sales but when I looked closely, they were defective. The price was not cheap for a defective item. Not good quality. read more

Really disgusting experience here today. I went into the store because I wanted to test out the Purple Mattresses. Literally from the moment I walked into the door a salesman followed me around and literally camped a few feet away watching me the entire time I was testing out the mattresses and then followed me around the store even though I told him several times I didn't need help at the moment and would let him know if I did. He would not leave me alone and kept on giving me a finance pitch even though I told him several times I wasn't interested. The entire experience was weird and creepy. The good news is I decided to buy the mattress but made it a point to not buy from Ashley. read more

DON'T BUY ANYTHING FROM ASHLEY FURNITURE!!! They only know how to sell their damaged furniture. They don't want to do the refund , just lying that they are going to do the refund. Worst customer experience ever. I've been talking with them 2 months for the return and they were lying about the return. They were saying that they are going to do refund and I was just waiting for that. And when I was calling again to understand when they will come and take their damaged items, they were just answering that they don't know about any return. How can you work like that?. Poor customer service, absolutely no supervisor or manager who can handle the issue. SHAME ON YOU read more

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I would give ten stars if I could. I love how the sales team is ready to assist right as you walk through the doors. If you're ready to buy and aren't there to bs around--this is the place. No need to hunt down a sales associate. If you get lucky and work with Basil, he will make your shopping experience go as smooth as possible and answer every question you may have regarding tour purchase. Thank you for the excellent service and hiring people like Basil. read more

This store is a joke. They have messed up my orders twice, and then sold me a defective mattress. Although they agree the mattress is defective, I've had a horrible time getting it replaced. Dealing this for over a month! I have had a lumbar fusion, so this mattress is literally causing me physical pain. I've contacted corporate, and was told that a member of their escalations team (located outside the US) would contact me the next day. That was two weeks ago. Still no response. If I could give them less than one star I would. Avoid this store at all costs! read more

This is the last time I will buy from Ashley. I received my order a few days ago and 2 chairs and a dining table were broken, they did not exchanged zero quality and expen read more

I have been to Ashley's in Burbank numerous times. We have gotten furniture for our house, my in laws and my parents. We have received exceptional customer service every time and prices have been very competitive with great quality furniture. When I returned recently for a couch Martin Ruiz was the sales Associate and he was very pleasant to deal with. I got what I needed at a great price and was out of there in 30 minutes. Keep up the great job guys ! read more

Ashley Store - Coach - Furniture Stores Near Me - Burbank, California

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I went into the store expecting to buy that day, but I walked out with nothing because of pushy, manipulative sales tactics. 1. I asked to look at two specific couches that were listed as in-store on the website. The salesperson did not check the floor inventory and told me they didn't sell those items. 2. I planned on paying cash, but the salesperson immediately started talking about financing and tried to tell me how much my couch was going to cost per month. He said he would approve me for a larger amount than I needed-- but how do you know what I need if you don't know any of my financial information? lol 3. Tried to sell me a $1k extended warranty on a $2k couch. 4. I was feeling uncomfortable with how hard he was pushing, so I told him I was shopping around. This dude tries to pull the "let me talk to my manager and beg him for a lower price" BS. THEN he tells me that I can secure the low, low price today by purchasing everything and then if I decide to buy from somewhere else I can just cancel my order. No way. 5. I told the salesperson I was not going to buy today, and he literally just walked off without even saying goodbye or thanks for your time. I get that he was disappointed, but that's just rude. read more

Got the insurance , the seat cushion seam started to open up due to bad design of seat cushion , and as expected insurance cannot do anything to replace their cheap 12$ seat cushion cover with horrible design . Please do not buy furniture from here , might be cheap, but will cost you more later read more

If I could give ZERO stars I would. This store sold me a couch that they claimed was "100% Leather". I have screen grabs from customer service that confirm it's "100% Leather". But lo and behold it's not - it's "63% Leather" and the polyeurathane coat is peeling 1 year later. The store and customer service refuse to do anything about it. They claim that because I've had it a year it's not their problem - and take ZERO responsibility for lying to customers. They also sold me a GBS protect all plan which is denying coverage on the basis that "Leather Cracks and is normal" despite the fact that THIS ISN'T 100% LEATHER. I'll be filing in small claims today. read more

I ordered a bunk bed in February and decided to return it and get a different one. When I called in they said I couldn't return it because it passed the 30 days. I told them it was still in the original box and has never been opened. They said it didn't matter I passed the 30 day window from delivery. so basically I'm stuck with a triple twin bunkbed ;( ** Ashley employee suggested I put it on Facebook Marketplace and sell it .. what the actual _______ read more

This company has extremely poor customer service on July 3rd we ordered 10k worth of furniture and were told it will be delivered July 28th. We'll after calling since we had not heard from anyone they told us we would receive the items at the end of August and now we are being told October. They did deliver out patio set and that arrived damaged along with our TV stand and they refuse to properly fix it. The tech they sent out said there was nothing he could do. After calling customer service I was told I had to go into a store. I went to one of there stores which is close to my home only to be told I have to goto the store I originally purchased from. Stat far away from these scammers!!! I'll update this review if they make things right! read more

Do not buy a mattress here. They have a NO RETURN policy compared to Sit & Sleep 120 days.

The worst costumer service ever ! We ordered a couch in early August and they told us it'll be delivered end of August. I called them since they didn't call us to schedule the delivery date end of August they told me it'll come mid September.... I understand sometimes parts can be on back order okay... they were suppose to schedule the deliver and again they did not. I requested a call and they called back 2 days after to tell me now the deliver date is schedule on October 7th! We have a house with no furniture since august.... They take your money right away but don't bring your furniture or keep you posted.... Will never ever buy anything from here again. Very poor costumer service. read more

Thank you Ashley Furniture of Burbank!! Super happy with the attentive service and deal we received. Please ask for Mike H... he was super professional, kind and was considerate of all needs. No one here is pushy, but patiently waits for your questions. Purchased a bed, dining table set and living room set while financing it all with incredible rates, making it super easy to pay for!! We highly recommend this location and will make this my go-to for all home design needs. - Dan G read more

Do not trust the sales reps!!! And don't buy their outside furniture!!!! We had a sales rep tell us he had the same outdoor furniture that we were considering buying, which was on sale. He said it had lasted several years in the rain and sun and looked like new. Well...I doubt that. After 18 months, our cushions began to fade and the woven outer covering began to break down and basically fall apart. We are going to have to throw all of it out and buy new again...after spending $800 on it (plus a useless $99 warrantee that only covers accidental damage). Plus some...not all...of the cushions faded. We were told they were protected from the sun. NOT. Take a look...would you be happy if your furniture looked like this after a year and a half? And they wouldn't help us in any way. It was "out of the warrantee period." read more

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DO NOT GO HERE!!! They lie to you and they have terrible customer service ! Worst store I have ever been too!!! I have never been frustrated and stressed out and pissed over a damn rug I have been trying to return an item for the longest I was told someone would contact me within 48-72 hours ..and it's been two weeks and some days. Every time II call the store during business hours , I always get the vm saying the store is close. I go down to the store and they look at me weird and crazy and tell me to call customer service, after customer service keeps telling me to go in to the store where I purchase the item. This is terrible and ridiculous Their online policy says something totally different Like I said..they tell lies read more

Zero to Costumer service - Marianne On Saturday 10/14/23 , we bought 8 dinner chairs (the salesman was great) and we were offered a protection plan. First, we denied the protection plan. The soonest they could delivery the chairs was Tuesday 10/17/23. However, we preferred to have it delivered later, on Wednesday 10/18/23, because we would be home and free. And I could decide whether or not to add the protection plan for the chairs. To our surprise later the day, we got an e-mail from FedEx saying they had our chairs, which would be delivered the next day - Sunday. It worked well because we were home. Today, Monday, after opening the boxes, I called the store to see if I could add the protection plan. The lady on the phone Marianne1:54 pm 10/16/23, said NO because the chairs were already delivered, and I couldn't add it. I told her it was delivered 3 days early - before the date we had scheduled the delivery. She said it was not her fault, and if I accept it, I was negligent. BE AWARE when you buy at that store. After they have your money, they treat you like this. They just lost a client and potential new ones , because I will never indicate the store to my family and friends. read more

NEVER BUY ON THIS STORE AGAIN!!! Not make sense to buy in a store with that bad customer service, that refuse to take responsibility on a new damage table I got from the company and wasting my time by running after them for already 1.5 month, with many calls, with trust that they will call me back and they didn't and with trust in the protect that need to be new one of course and was damage. I'm really hurt my health because there is no communication between the customer service to the store to the customer, never thought i will need to deal with that bad company and I will never buy there again. When you buy new product - and what you get is a damage factory product - it's say everything about the company and even more about that specific store in Burbank. Pictures attach! And if no one will take responsibility about this damage product, the company will get sue soon on this damage product and even more on to that health situation that it is cause to me and all the disrespect and contempt treatment me and my wife got. NEVER BUY IN THE STORE AGAIN! PERIUD. read more

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The worst experience ever...! Our furniture was bought in November of 2019 It's February 2020 and it's already breaking down. Note: it's was damaged when it arrived. They send someone to come and fix it, guess what they said( " I can't fixed it, if I do it will look worst") So we called the store and since it was a small crack we took their offer on a $150 gift card. We went back to see what we can buy with our gift card. The gift card comes with a catch. We can't buy anything on sale, clearance or any kind of promotion items. Which happens to be everything in the store. Ok whatever we can take the discount on a regular price item right?? (Wrong) So we decided to buy a $80 buck tray since we couldn't find something we loved. As we are checking out, they tell us we have to pay for shipping and we can't use the gift card for that. (Ok) so how much for shipping and it's $60 WTF ...! So now I have a useless gift card and a broken chest. After spending all that money. It's a scam So much for Quality furniture. This place sucks! read more

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Came to this store to walk around and see some couches for a upcoming move. We were greeted by Halim, who was so helpful and thorough! Halim was so patient and knew we were just looking, but still walked us through the entire store and gave us details of the ones we found desirable. We have taken measurements and will return to purchase soon, thank you Halim!! read more

DO NOT BUY FROM ASHLEY FURNITURE THEY ARE SWINDLERS, LIARS, AND RIP OFFS!! PLEASE READ BEFORE BUYING FROM THEM OR YOU MAY GET RIPPED OFF AS WE DID!!!!! We wanted a new rustic looking bedroom set and sadly we went to the Burbank location and was helped, I mean swindled by Emma if that was even her real name. She clearly heard the husband and I talking about returning the dresser if it did not fit in our very tiny bedroom. We discussed with her our options and thoughts but she NEVER bothered to tell us that oh hey by the way maybe you should get the bed and night stands and see what type of room you have for the tall dresser since we don't have a return policy, but instead told us it wouldn't be a problem returning it if it didn't fit. ASHLEY FURNITURE DOES NOT DO RETURNS!!!! Well fast forward $2000+ later, the furniture arrives: the bed is not the size its states, much bigger and guess what else the tall dresser does not fit in our room. We call the store to schedule a return and the run around and lies begins. They schedule a technician to come get it, oh but wait he only checks for damage its a waste for him to come out so he cancelled that, then we call the store again and they lie lie lie and we continue to get the run around and transfers to all sorts of liars, hope they can live with themselves cuz I'd never work for a company that trains you to be a liar and swindler. Then finally we think we are getting somewhere and nope, they send a store owner/manager/corporate person not sure what he truly was from out of our area as we thought to pick up the dresser unopened and still boxed, but nope, he's a liar and a cheat as well (SAID HE RUNS THE SANTA CLARITA ASHLEY STORE SO STAY CLEAR FROM THERE TOO) and he lied about everything! He told us he was going to tell corporate we got the wrong bed and corporate would send another but we didn't understand that concept because then we'd be getting the same dimensional bed.... but figured whatever we'll deal with it. So guess what? Yep we are stuck with a dresser we can't use and I can't even sell it to get my money back, I will have to take a loss on it just to get rid of it. And thank goodness my husband is a carpenter cuz he was able to fix the bed to the size as they stated and give us a bit more room and the dresser still does not fit..... SOOOO UNLESS YOU WANT SWINDLED AND LIED TO BUY FROM THIS NO RETURN POLICY STORE, YOU'LL REGRET IT JUST LIKE A TON OF PEOPLE ON THIS YELP SIGHT CAN CONFIRM! One star is to good for this rip off store, there should be a class action lawsuit against this store!! read more

Purchased a very expensive mattress a few months ago and was given a $300.00 gift cards with no expiration date. Went back to use them last week and the manager Sava or Saba said they don't accept them. I asked for her name she didn't spell it told me she doesn't have a business card and doesn't know their corporate office number. So rude and unprofessional can't believe she is a manager. read more

They sell you insurance for your furniture which is a scam. The furniture is made of particle boards mixed with wood and the particle board is used to support big items such as couches. My experience-I bought a living room set, 3 items total (2 couches and 1 recliner/rocker) with 5 yr-insurance....within 2 months of owning the recliner broke!! I was in disbelief. The repair people could not fix the issue so I was given a new chair. Great! However, few years later, I reported having a broken couch. Called their furniture insurance company and they said they could not fix our couch cause I reported the damage more than a month after the damage occurred. Turns out I gave the wrong month, Pandemic-brain screw up. Told them date was a mistake and they told me they could not do anything to help me. I bought a warranty So if something was damaged it could be fixed, not For someone to tell me I reported it too late. I'm busy AF and made an error but the warranty company doesn't care. Now I'm stuck with a broken couch and I will need to buy a complete new livingroom set Unexpectedly. Over $2000 spent and not even 4 years later I need to repurchase. This place is horrible. DO NOT SHOP HERE!!! read more

Great deals Easy experience FAST SHIPPING! Amazing service! The store has a galley view so you can see everything they have available. It's nice to just sit on a couch or lay on a bed to know what you're getting. Tony helped get me started and Izabel did an amazing job helping me pick out furniture for my new apartment. Izabel worked with my budget to furnish my new apartment. She offered great recommendations and helped me pick out great new furniture at a great price. I had purchased everything and was about to walk out of the store when I decided to change the couch I bought. I hated to ask, but The Manager Frieddie along with Izabel were more than willing to help out to make sure I got the furniture that would make me happy! read more

I am disputing a purchase in the amount of 3,294.40 made on 6/10/023 due to the following reasons. We purchased a Firm Stearns and Foster Cal King mattress on 6/10/2023, the tag on the mattress on the store incorrect as it had the incorrect model number that we did not know about. When the mattress was delivered on 6/16/2023 we noticed it was extremely firm and not like the floor model. I went to the store the next day on 6/17/2023 and checked the mattress on the floor and noticed it was way softer. I typed the model number listed for the cal king model and lone behold it was for a Ultra Firm even though the tag said it was just a regular firm. After filing a claim (claim #08262705) with Ashley and multiple follow ups with the store they finally approved an exchange on 6/21/2023. The new delivery date for the correct mattress was 6/23/2023. When the delivery team arrived they removed the incorrect mattress first then brought up the correct mattress. When they laid the new correct mattress down the mattress was defective. It sunk down on the right side and bottom right corner. It was very obvious and I attempted to reject the delivery but the driver stated that he has no room on the truck and that this was an even exchange so I would have to accept it and file another claim. I made him take pictures of the mattress and note the delivery. I filed another claim (claim#08277313) the same day and after multiple follow up attempts for over a week Ashley sent someone out to inspect the mattress. On 7/4/2023 the Ashley technician came out and immediately notice that the mattress was defective, he took measurements and submitted his report. On 7/5/2023 another exchange was approved, I was contacted a few days later by Ashley to set up delivery for 7/11/2023. When the delivery guys came I made them open the new mattress downstairs to avoid issues. When the plastic was removed off the mattress there was obvious defects on it that even the driver noticed. At this point I am on 3 delivery attempts going on 4th to resolve the matter. I filed two BBB complaint on 7/17/2023, one for the Burbank store location and one with the corporate office. I also called Ashley furniture on 7/17/2023 and finally spoke to Nikki from the escalation team at the corporate office and advised her that I had filed a BBB complaint. She stated that she would verify with her team and get back to me which she never did. BBB sent me an email message on 7/20/2023 with a response from Ashley Furniture on BBB complaint ID# 20333330 which I have attached to the documents of this dispute. The response is that they would return the mattress and issue a refund to the original form of payment and that the pick up of the mattress was scheduled for 7/22/2023. I would typically get a pre-text the evening before to confirm the delivery/pick up but I did not receive one. I called Ashley Furniture at (800)240-3440 at 10:40AM and was on the phone for 16 minutes with a customer service representative who stated that this pick up was never scheduled and that he would try to call the delivery team to see whats going on and call me back. I never received a call back that day from anyone. On 7/24/2023 I called the same phone number at 9:07AM and spoke to another customer service representative for 6 minutes who stated that we have to schedule the pick up again since there was an error with the first date of 7/22/2023. The associate confirmed the new pick up date will be 7/29/2023 and that I would receive a pre-text the evening before to confirm. On 7/28/2023 I received no pre-text so I called the same phone number again at 4:51PM and spoke to a customer service representative who stated that they have no pick up scheduled yet again. At this point we think Ashley is doing this deliberately to not pick up the mattress which they agreed to on the BBB resolution email. Please help us, we are lost at this point as we are exhausted dealing with Ashley Furniture and their lack of communication. If we try to schedule the pick up again they will just do the same thing over again. We have attempted twice to have this mattress picked up so they can issue the refund back to our Discover card but they have failed both times. I was also contacted by the Ashley Home store in Burbank on 7/30/2023 asking me to schedule an exchange for the defective mattress. I advised the associate that I have written documentation from the BBB and Ashleys Corporate office stating that this is a return and full refund but they stated they have no documentation of it. They put me on hold for 15 minutes and came back to say that they spoke to their manager and regional manager and that they don't have that the refund information available. I advised them to call their corporate office and figure it out as I have written documentation of it. I have filed a claim with my credit card company and have provided all call logs from the dates provided as well as the letter from the BBB/Ashley corporate. read more

Ashley Store - Furniture Stores Near Me - Burbank, California

Very low quality furniture. I purchased a sofa and loveseat. Within 12 months all the cushions started splitting open. The cushions never stay in place. This is by far the most disappointing furniture purchase I have ever made. Do not buy anything from this place. read more

If I could give 0 stars I would. SAVE your money and don't purchase from here. They have the WORST customer service. I went in store and purchased 2 beds and 2 mattresses along with some other stuff. Spent about $8,000 there. I get the wrong items sent to my house and they were defective. I've called customer service maybe like 10 times to get some help with this situation. I've spoke to everyone from sales reps to escalators in the company and the best they could do is tell me they don't have a written policy on bedding and can't help me in any way. They're suggestion to me was to get my money back by putting the wrong items they sent me on OFFERUP or CRAIGSLIST. TERRIBLE customer service!!! Do yourself a favor and don't purchase ANYTHING from Ashley. read more

Rashan was great. He immediately helped us upon walking into the store. We were looking for a couch, and he guided us through potential ones we would like. Thank you Rashan for helping us with our new couch! read more

They are a bunch of crooks. I bought $7000 worth of furniture. They delivered everything and one of the pieces didn't fit. The driver said he had to leave the item some other crew would pick it up I called Ashley furniture and they are telling me no one is going to pick it up and I never said I didn't want the piece. read more

These people are scammers. Their products are delivered without any quality control, we had to refuse delivery 3 times and eventually had to accept with after . Their warranty (which we paid extra for an addition 5 years) also is a scam. They don't keep our record for 5 years so they won't let us utilize our warranty. They deserve negative stars. I've never seen a company with a 2 star Yelp review and to be honest, that's too high for them. Managers - feel free to reach out to me to remedy the situation. After 15 calls between you and your 3rd party warranty servicer and I'll update the review. Nothing has been remedied. This moreso on Ashley's end than the warranty servicer. read more

Ashley has been absolutely phenomenal!! The store is huge and very clean. Lots of professionals on the floor, any day of the week. We loved working with Martin! I got a new couch, painting, coffee table, and vanity last year. The service was so outstanding my parents went and bought a full bedroom set, and then more living room items as well. We highly recommend this specific Ashley Homestore. read more

Ashley Furniture in Culver City will keep not give you a full refund . Stay away from this store. They hire an Independent delivery company who delivered the wrong merchandise to my house. I told the store manager that I wanted the correct sofa delivered but she refused to accept my request. She refused to believe that a mistake was made by the delivery company. She refused to give me a full refund and was going to keep the delivery fee. This store doesn't care about helping the customer. Most likely this store needs to rip off people because they are struggling. I believe that by the end of the year, this store will be closing down for good. I wish I had read these reviews before purchasing my sofa here $1100. I'm worried that they won't refund my money. I hope i can't contact my credit card to cancel my purchase read more